1. Global
Resources
Information Days – March 2012
© Fairtrade 2012

2. Global Resources
Global Resources promotes the optimal use of Fairtrade’s financial,
human, technological and administrative resources, through leading in
the development and delivery of high quality, cost effective shared and
central services
We are responsible for:
Data analysis/ Information management
Strategic Relations / Partnerships
Global Producer Finance
Human resources & Organizational Development
IT services
Finance
Office coordination
Legal Services
© Fairtrade 2012 Global Resources - Information Days 2

3. Global Resources
BUSINESS ANALYSIS
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4. Improve the quality and availability of business critical
information across the Fairtrade system by leading:
Business Analysis
• The harmonization of data requirements across
Fairtrade
• The development of an Information Management
System (Harmony)
• The implementation of data governance processes
• Statistical and business analysis for Fairtrade
Harmony implementation:
Dale Cree harmony@fairtrade.net
© Fairtrade 2012 Global Resources - Information Days 4

5. Global Resources
STRATEGIC RELATIONSHIPS AND
PARTNERSHIPS; PRODUCER
FINANCE
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6. Partnerships categories
• Institutional Strengthening Partnerships: operational partnerships to
strengthen what we do
Strategic • Market Development Partnerships: promotional partnerships, GAM
Relationships and
Partnerships accounts - partnerships to broaden the engagement in Fairtrade
• Producer Development Partnerships: funding partnerships, producer
finance and technical service provision partnerships - partnerships to
deepen the impact of Fairtrade
• Knowledge Partnerships: research institutes, universities - ensuring
knowledge is gained and shared
Fairtrade International’s website:
http://www.fairtrade.net/our_partners.0.html
Full Partnership Strategy on the internal pages:
https://www.internal.fairtrade.net/partnership-strategy.html
© Fairtrade 2012 Global Resources - Information Days 6

7. Act as a central resource for the Fairtrade system to:
Producer Finance • Develop financial solutions, strategies and tools to improve access
to finance globally
• Identify, develop and manage strategic alliances and partnerships
with financial service providers
• Collaborate with financial institutions in developing financial
products and services to suit the specific needs of Fairtrade
producers
• Make available financial management strengthening programs and
financial education for producers
• Act as a successful coordinator, facilitator and catalyst for
mobilizing capital to the global markets of producer finance
© Fairtrade 2012 Global Resources - Information Days 7/30

8. Global Resources
HUMAN RESOURCES &
ORGANIZATIONAL DEVELOPMENT
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9. Human Resources & Organizational
Development
HR & OD projects
Working time
Planning process
Employee
Intercultural code of
satisfaction
Recruitment/ alterna-
conduct tive staffing solutions
E-learning Planning/PM/
introduction process Training
efficiency
Global presences
set up Employee survey
Membership
satisfaction Focus areas in
HR committee
regular work
Unit purpose/ service
portfolios defined
Total No of
certified
producers
HR database
© Fairtrade 2012 Global Resources - Information Days 9/30

10. Human Resources & Organizational
Development
Establishment of Global Presences
India
Colombia Ghana
Kenya Indonesia
Brazil
© Fairtrade 2012 Global Resources - Information Days 10

11. Global Resources
IT
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12. • IT Infrastructure
(LAN, W-LAN, DSL connections, PTP connections, VPN, Router, etc), Linux
IT Coordination
and Windows Servers & HPBX Telephone System, Smartphone's
• IT-Support & User Management
• Security & Confidentiality
• IT Induction & Security Training
• Hard- & Software purchase, Consumable Supplies, Inventory
• DNS- & MX-Administration, Email Spamfilter Administration
• Disaster Recovery
• Contracts and Warranty, License Management, Insurance
• Needs Recognition, Developing new solutions
© Fairtrade 2012 Global Resources - Information Days 12

13. Budget
Annual financial statements
Bookkeeping
Internal and external reports
Invoicing
Payments
Travel Expenses Reports
Global Resources
FINANCE
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14. ...process an invoice?
Finance
Please ask your business partners to send all invoices directly to the FLO
Finance Department.
• Invoices sent by mail should go to:
FLO International e.V.
Finance Department
Bonner Talweg 177
53129 Bonn
• Invoices sent by e-mail should go to: finance@fairtrade.net
To make sure that all invoices can be forwarded to the correct budgetholder
please remind your business partner to indicate your name on the invoice.
© Fairtrade 2012 Global Resources - Information Days 14/30

15. Global Resources
OFFICE COORDINATION
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16. Office
Coordination
To create and maintain a supportive office environment
which is conducive to the effective and efficient working of
the organisation and its staff
• General office administration
• Administration of Producer Certification Fund
• Travel Manager:
− Travel booking system
− Travel policy, visas and regulations
• Health & Safety
© Fairtrade 2012 Global Resources - Information Days 16

17. Global Resources
LEGAL SERVICES
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18. Legal Services • Shared service based within FLO-CERT
• 2 lawyers (Mark Ortiz and Sonja Altrock) and Fome
Ewoterai as pro bono support provide legal advise for:
− Contracts; interpretation of German/EU/international
law;
− mediation; constitutional/governance/company
− secretarial matters; and much, much more…
© Fairtrade 2012 Global Resources - Information Days 18

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