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Redbubble CS- Melbourne
We serve our customers by:
Employing Authentic People
Balcony profile
by athex
lets got What happens then?
We ask them to bring their most creative
selves to work by ensuring they feel:
● Empowered
● Valued
● Accountable (without threat)
Black and White Wheel
by wolfcat
Invested “Productive”
● Value each
other
● Work beyond $
and title
● Attrition is
reduced
Emptying the bin just off Hosier Lane
by benthebrown
● Adhere strictly to
a set of KPIs
● Work under
threat of
punishment
● Work under
promise of $ or
title reward
Making effective KPIs
Focus on:
● Quality
● Voice/Brand
● Personality
● Reasonable productivity
How are those defined?
ASK THE TEAM!
Triangulation
by Hartkamp
What do you get?
COLLABORATION
VS
BIG STICK
bring the sake and don't forget I love you
by Luckyvegetable
What ? to ask
Identify that our department can assist others
daily by asking:
● How can we help?
● How do we need help?
When we do this, we ensure we’re always
adhering to our own ethos to Honour The
Artist’s Journey.
Triangulation
by Hartkamp
Corner #3
by DomaDART

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Customer Support at Redbubble - Part 1

  • 1. Redbubble CS- Melbourne We serve our customers by: Employing Authentic People Balcony profile by athex
  • 2.
  • 3. lets got What happens then? We ask them to bring their most creative selves to work by ensuring they feel: ● Empowered ● Valued ● Accountable (without threat) Black and White Wheel by wolfcat
  • 4. Invested “Productive” ● Value each other ● Work beyond $ and title ● Attrition is reduced Emptying the bin just off Hosier Lane by benthebrown ● Adhere strictly to a set of KPIs ● Work under threat of punishment ● Work under promise of $ or title reward
  • 5. Making effective KPIs Focus on: ● Quality ● Voice/Brand ● Personality ● Reasonable productivity How are those defined? ASK THE TEAM! Triangulation by Hartkamp
  • 6.
  • 7. What do you get? COLLABORATION VS BIG STICK bring the sake and don't forget I love you by Luckyvegetable
  • 8. What ? to ask Identify that our department can assist others daily by asking: ● How can we help? ● How do we need help? When we do this, we ensure we’re always adhering to our own ethos to Honour The Artist’s Journey. Triangulation by Hartkamp