This document provides a training module on communications for clerical support staff. It covers various types of communication including verbal, nonverbal, writing and listening. It provides tips for effective phone communication, handling difficult calls, taking messages, and email etiquette. The document emphasizes being clear, concise, polite and proofreading messages in all communications. It stresses listening skills and considering the recipient's perspective when communicating.
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Clerical support training
1. Developed For: Georgia Division of Family and Children Services Education and Training Services Section Curriculum Developer: Denise Wells NEXT EDUCATION AND TRAINING SERVICES SECTION GEORGIA DEPARTMENT OF HUMAN SERVICES DIVISION OF FAMILY AND CHILDREN SERVICES Clerical Support Staff Training Presentation
![Table of Contents Clerical Support Training has the following 5 modules with matching activities, a final assessment and an evaluation. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: Microsoft Clip Art Gallery DONE START](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)