.

1. McDonald's . . Presented by…. Ty.BMS Macdonald's . . 1

2. Group Members PrachiChavan 11 ChintamaniDhamapurkar 15 VaneetaKhuman 22 PrernaPawar 39 SamitaSatoskar 47 NehaVora 59 SiddheshWaghela 60 Macdonald's . . 2

3. SYNOPSIS Introduction Department Functions of HRM Job Analysis Job Description Job Evaluation Recruitment process Selection process Methods of Training Performance Appraisal Steps to Motivate Employees Macdonald's . . 3

4. Introduction . . Formed in 1954 Came to india in 1996 Global food service retailer. More than 30,000 local restaurants serving nearly 50 million people in more than 120 countries each day Ray Kroc pitched the idea of opening up several restaurants to the brothers Dick and Mac McDonald very strict about the quality of services they provide. . Macdonald's . . 4

5. VISION & MISSION VISION:-“Being the best means providing outstanding quality service and cleanliness so that the company makes every customer in every restaurant happy.” MISSION:-“Don't worry about making money Love what you are doing and always put the customer first…And success will be yours!” Macdonald's . . 5

6. Departments . . 1.Operations (equipment and franchising). 2.Development (property and construction). 3.Finance (supply chain and new product development) 4.Marketing (sales marketing). 5.Human Resources (customer services, personnel, hygiene and safety). 6. IT Department Macdonald's . . 6

7. FUNCTIONS OF HRM Policy Making welfare Supportive Bargaining &Negotiation Administrating Macdonald's . . 7

9. Interview method.

10. Questionnaire method.Macdonald's . . 8

12. Full Time Employees.Macdonald's . . 9

13. Job Description Position. Vacancy Location. Candidate Profile Macdonald's . . 10

16. Crew Members.Macdonald's . . 11

17. Recruitment . . There are two types of recruitment. McDonald’s corporation fills its positions by. Internal sources. External sources. Advertisements in Newspaper. Advertisements on Web. Internship. .Macdonald's . . 12

18. Recruitment Process . . Submission of Application Screening of Applications Listing of salient features H.R Manager takes a test based on: Some questions about the particular job, for which the applicants have applied. Macdonald's . . 13

19. Criteria Required For Employment . . Appearance and grooming. Professional Qualifications. Experience and knowledge . Communication skill in English. Leadership skills. Potential for growth. Reasoning and Judgment. Computer skills. Macdonald's . . 14

22. Selection process . . Initial Screening. Written test. Initial interview. Aptitude test. Reference check. Final interview. Relocation. Macdonald's . . 16

24. On-the-Job Training.

25. Job Rotation.

26. Lectures.

27. Audio Visual training.

28. Class room training.

29. Computer-Based Training.Macdonald's . . 17

30. Training Courses In McDonalds . . Floor Management Course (FMC). Management Development Program (MDP). Basic Shift Management [BSM]. Advanced Shift Management [ASM]. Systems Management Course [SMC]. Restaurant Leadership Programme [RLP]. Operations Consultant Course [OCC]. Training Consultant Course [TCC]. Graduate Career Advancement Programme [GCAP]. Macdonald's . . 18

32. 360 degree Feedback.Macdonald's . . 19

33. Parameters Of Performance Appraisal . . Ethics. General Knowledge/ IQ. Confidence. Motivation. Team Work. Communication Skill. Macdonald's . . 20

34. Steps To Motivate Employees . . Offer the insurance . Increase Wage rates. Give incentives . Arrange Parties. Macdonald's . . 21

35. Benefits To Employees . . Medical and hospital facilities. Free furnishing on having new home (managerial level). Provident fund ( ESOP). Company vehicles are provided to employees . Choice to get new car after five years. Leasing facilities are provided to buy cars, motorbikes, etc. Picnics are arranged once every quarter. Macdonald's . . 22

36. THANKS . . . . Macdonald's . . 23