1. FY07 Winning with IO Day Achieve your goals with IO Module 2: Getting Strategic with Infrastructure Optimization

2. Workshop’s agenda 9:00 to 9:15 Raising expectations 1. Welcome & Introduction (15 minutes) 9:15 to 10:30 Understanding IO Messaging & Value 2. Getting strategic with IO (30 minutes) 3. Optimizing your customer infrastructure (30 minutes) 4 . IO Execution Process Overview (15 minutes) Break (15’) 10:30 to 15:00 IO Execution Process 5 . Profiling & Discovery (30 minutes) 6 . Analyzing results & identifying potential opportunities (60 minutes) 7 . Preparing a preliminary IO Account Plan (30 minutes) Lunch (45’) 8 . Preparing an IO customer briefing (30 minutes) Break (15’) 9 . Delivering an IO customer briefing – Role Play (45 minutes) 15:00 to 16:00 Understanding the next steps (Opportunity Management) & the local strategy 1 1 . Local Call to Action: how to engage with Microsoft? (15 minutes) 1 2 . Objection Handling (15 minutes) 16:00 to 16:15 Providing comments & feedback 1 3 . Wrap up & conclusions (15 minutes) Interactive session Lecturing session 10 . Next steps: Managing IO opportunities (30 minutes)

5. CIO Top 10 Priorities 2006 State of the CIO 2006 www.cio.com /state

8. Business Productivity Optimization Core Infrastructure Optimization Application Platform Optimization

10. Infrastructure Optimization Model Cost Center Uncoordinated, manual infrastructure; knowledge not captured More Efficient Cost Center Managed IT infrastructure with limited automation and knowledge capture Managed and consolidated IT infrastructure with extensive automation; knowledge captured and re-used Fully automated management; dynamic resource usage; business- linked service level agreements (SLAs); knowledge capture and use automated Business Enabler Strategic Asset

11. FY07 Infrastructure Optimization Capabilities

21. Learnings from FY06: Where Our Customers Are Today (Core Infrastructure Optimization) Source: MS EPG Profiling as of May 22nd 2006 - 7,989 accounts profiled (All Subsidiaries including US)

22. Results of FY06 Account Discovery: Core Infrastructure Optimization 70% 52% 84% 76% 83% 78% 58% 56% 39% 38% 41% 40% 53% 34% 13% 45% Group Policies Win XP with SP2 Monitoring Servers Automated Tracking HW & SW Manual App Comp Manual Reference VPN or Terminal Svcs Secure Network Connection Backup Solution All Servers 19% 36% 15% 9% 22% 12% 16% Central Provisioning Patch Mgmt Servers Automated App Comp Monitoring Desktop Firewall Desktop & Servers Secure Wireless Backup Servers & Desktops 65% 13% 12% 7% 7% Directory Federation Automated Reference Capacity Analyzer Quarantine Secure Domain Isolation Standardized Basic Dynamic Rationalized Active Directory Automated Patch Mgmt Solution Antivirus Desktops Backup Solution Critical Servers Central Firewall Basic Networking Services Standard Images Percentage indicates achieving capability Source: MS EPG Profiling as of May 8, 2006 - 7,989 accounts profiled (All Subsidiaries including US)

25. Infrastructure Optimization Provides a Unified View, Common Lens for Customer, Partner and Microsoft teams Provides ATU, STU, PTU and Services coordinated execution based on One Plan Provides Customer a way to bridge gap between Business and IT Allows ATU have the same conversation with Business, IT and Purchasing Core Infrastructure Business Productivity App Platform Provides Partners with a common way to be in synch with Microsoft and the customer agenda

26. Why focus on IO? Services Revenue Software (Licenses) and Hardware Revenue Long term customer relationship