2. Process
 Analysing sounds
 Organizing them into recognizable patterns
 Interpreting patterns
 Understanding message
 Inferring meaning

3. Hearing vs Listening
HEARING LISTENING
Physiological  Interpretation &Inference

4. ORDER OF LEARNING
Listening
Speaking
Reading
Writing

5. OBJECTIVES
 LEARN
 INCREASE UNDERSTANDING
 ADVICE/COUNSEL
 RELIEVE BOREDOM

6. LISTENING PROCESS
 HEARING
 FILTERING
 COMPREHENDING
 REMEBERING
 RESPONDING

7. LEVELS OF LISTENING
 LEVEL I
NON LISTENING
 LEVEL II
PASSIVE LISTENING
 LEVEL III
ACTIVE LISTENING

8. NON LISTENING

9. PASSIVE LISTENING

10. Passive Listening

11. ACTIVE LISTENING

12. TYPES OF LISTENING
 DISCRIMINATIVE
 COMPREHENSION
 EVALUATIVE
 ATTENTIVE
 PRETENCE
 SELECTIVE
 INTUITIVE

13. POOR LISTENING HABITS
 INATTENTIVENESS
 PSEUDOLISTENING
 FOCUSING ON DELIVERY
 REHEARSING
 INTERRUPTING
 HEARING WHAT IS EXPECTED
 AVOIDING DIFFICULT/UNINTERESTING
 BEING DEFENSIVE
 BEING ON THE OFFENSIVE

14. Barriers to effective listening
 PHYSICAL
 PEOPLE RELATED
 HEALTH
 DISABILITY
 WANDERING ATTENTION
 BEING UNSURE OF THE SPEAKER
 PERSONAL ANXIETY
 ATTITUDE
 IMPATIENCE
 EMOTIONAL BLOCKS

15. Improving listening ability
 STOP TALKING  PUT SPEAKER AT EASE
 SHOW YOU WANT TO  BE PATIENT
LISTEN  BODY LANGUAGE
 REMOVE  REFRAIN FROM
DISTRACTION ARGUMENTATION &
 EMPATHISE WITH THE CRITICISM
SPEAKER  NOTE TAKING
 LISTENING BEFORE  PARAPHRASING
EVALUATING

16. Efforts by the Speaker
 CLARITY OF THOUGHT
 LIVELY STIMULATING MANNER
 EMPATHIZE WITH LISTENERS
 MODULATE DELIVERY

17. Questions
 What is effective listening ?
 Differentiate between listening & hearing.
 Explain types of listening.
 What are the objectives of listening?