1. Presentation topic
Presented to :
Sir Zargham ullah Khan

2. Naveed Iqbal
Mi12MBA038
Usman
Anwar
• Mi12MBA049
M.
Abdullah
• Mi12MBA057
Sadam
Ayub
• Mi12MBA073

3. Objectives of this Presentation
To know about
company
Products &
Services
SWOT Analysis
HR in Telenor

4. Norwegian Multinational
Telecommunication
History:
company.
1 of World’s largest mobile
Norwegian
telecommunication
Multinational
Telecommunication companies
company.
Owns network in 12
countries
1 of World’s largest
mobile
Operations in more
telecommunication
than countries
companies
Owns network in 12
countries
Operations in more
than 30 countries

5. “Telenor Pakistan”
Telenor acquired the license for providing
GSM services in Pakistan in April 2004
Telenor is the 2nd largest network of
Pakistan after Mobilink.
It had a reported subscriber base of 26.7
million, and market share of 24%
1st Company in Pakistan that following
International HRM rules

6. Contribution in Pakistan
Economy
It has created 2,500 direct and 25,000 plus
indirect jobs.
It has a network of 30 sales & services center
More than 250 franchises
150,000 retailers
For 2010 it is estimated that Telenor Pakistan
contributed over Rs. 21 billion in various forms
of direct and indirect taxes to the economy of
Pakistan.

7. “Vision & Mission”
We are here to Help you!
We believe in 4 core values…
Make it
Easy
Keep
Promises
Be
Inspiring
Be
Respectful

8. Type of Customers…
Business community
Govt. organizations
Teen agers
Shopkeepers
Bankers

9. Product Line

10. Competitors
Mobilink
Warid Telecom
Zong
U-fone

11. Departments
Commercial
Customer
care
Admin.
Departments
Corporate
Affairs
Human
Capital
Finance
Technology
Human Resource
Management

12. Flatter hierarchy
Easily Approach to Boss
Flatter Type of Organization
Less layers of hierarchy

13. Management Functions
Planning
Organizing / Staffing
Human Resource
Management
Leading
Controlling

14. HUMAN RESOURCE
MENAGEMENT????
The Management
function that deals with
recruitment, placement,
training, development of
organization members.
HRM is the process for
staffing the Organization &
sustaining high employee
performance.

15. Mi12MBAo49

16. Why the HRM is so
important???
Staff is the most
important resource
of an organization
Human resource is
the key ingredient to
success
Helps to reduce high
employee turnover

17. Components of a HRM
System
HR Planning
Career
Developme
nt
Recruitment
Salary
HRM
&
Selection
Benefits
Performanc
e Apprisal
Orientation
Training

18. Type Of Business And
Importance Of HRM
Telenor serves its valued customer through its best
services
That services are given with Human Capital , so
Telenor has to take much care of it Human Capital ,
Its Human Resource Management Department is
solely responsible for it.
Visit to every Franchise on weekly basis

19. Telenor Pakistan in context
with
HRM

20. Components Of HRM
Telenor and HRM system
Being the Multinational Company it has to follow
the world wide accepted rules and regulation
regarding to HRM
HRM system consists upon 8 elements

21. Recruitment In Telenor
Telenor believe in equal opportunity and
Freedom of Action
Telenor has most graduated jobs in Europe
Asian countries prefer to hire young and skill
full individuals over elderly experience
Currently 80% staff is young generation

22. Types Of Recruitment
Inter Recruitment
External Recruitment

23. Hiring Process
Advertising/C.V Collecting/ Talent hunt
Screening / Short listing
General Test (Line & Recruitment)
TST, PPA or Simulation
Interview
Candidate Finalization
Offer & Acceptance

24. Hiring Process Time
Basically depend upon the nature of Job
Normally 6-8 weeks
Important for the graduates to assess
themselves and recognize their interests
Not only GPA but skills are also important

25. Firing
Thanks to Allah, a very few people are, we fired
since the Telenor started its work in Pakistan
No compromise on serve the customer
Moral persuasion on suspicion
Notes before 40 days

27. In Telenor , selection is not
influenced
By gender, age, race, colour , religion ,national
origin or disability
Today, our workforce proves that; with 18%
women working at all levels in the organization,
both foreign and local educational backgrounds
Selection includes a whole process, in which every
one who fulfils the requirement of job can apply
Online

28. Job Requirements for
Selection
Communication skill
Customer focus
Innovative
Working with others

29. M. Abdullah
Mi12MBAo57

31. Orientation
Brief Intro about the organization
Feel at ease
current values, beliefs and code of conduct

32. Telenor’s Code of Conduct
Telenor has a professional and positive workplace
with an inclusive working environment.
People have to behave with respect and integrity
towards anyone comes into contact with through
your work.
They have to create an environment free from any
discrimination, be it based on religion, skin colour,
gender, sexual orientation, age, nationality, race or
disability.

34. Trainings for..
Skills development
Sponsor further education &programs
Introduce Telenor vision & values
Identify , manage & develop talent
Introduce latest training concepts

35. Types Of Training we Conduct
Orientation training
Technical training
Management development training

36. Training Process
Assessment stage
Training design
implementation stage
Evaluation stage

37. Performance
Appraisal

38. Performance Appraisal in
Telenor
Based on the judgment &
opinions of :
supervisors
Peers
Mangers
employees
Subordinates

39. Methods..
Work standards
Checklist
Graphic rating scale
Ranking methods
Essay appraisal
Multi-rater assessment
Forced choice rating

40. Sadam Ayub
Mi12MBAo73

41. Compensation , Benefits &
Awards, Reward

42. Salary System of Telenor
Salary system of any organization is confidential
Telenor pays most handsome Compensations to
their employees amongst the all cellular Companies
of Pakistan
1st priority in choosing Company for Job, Telenor

43. Award ,Reward And
Incentives
Special things for special persons/Disables
Gratuity
Laptop scheme
Life insurance
Long term service award
Maternity leave
Mobile connections

44. Special things for Special Persons:
In Telenor, equal opportunities are given to everyone even we
care for disable persons.
We provide suitable and easily adjustable environment for
them
Gratuity
Long term incentives
Financial relief or award

45. Insurance
Support the family of employee
Long Term Service Award
Completion of number of years
Shild or gift
Laptops
Allotted one laptop
Personal ownership to permanent employee

46. Provident fund
• All permanent employees
• Eligible for provident fund
Leaves
Annual leaves
• 21 leaves in a years
• Other than the special Religious and Gov. holidays
Maternity leaves
• Female employees
• Encourage the continuing of services

47. Career development

48. In Telenor, Come & beCome
Telenor gives the opportunities to everyone to
make career better with struggle and hardworking
There is no ban on achieving desire post by
hardworking
Like other companies, we don’t keep employees as
employees, we give optimum opportunities to
grow
We believe in Come and BeCome your own Boss

49. SWOT ANALYSIS
Strengths
Weakness
Opportuniti
es
Threats

50. STRENGTH
Great market share
Reasonable salaries
Reliable service
WEAKNESS
Continuously rotation of employees
Lake of customer’s feedback

51. OPPORTUNITIES
Utilize its efficiencies and skills
To improve its CSS
THREATS
Current economic recession
Employee management
Dumping technique by cmpetitors

52. Summing up!!
The HR department of Telenor is the foundation of
organization as it is meant to take care of the
employee, employees who are the “Biggest asset” an
organization . The HR team hires highly qualified and
competent individuals through a screening process.
Outsourcing makes sure that the selection is free
from biases. The skill of employees is developed
through proper training &development phases. This
becomes a major factor in the career growth of an
employee

53. Information Source & Practical
Work
We visit two Different Franchises of Telenor Pakistan in
Lahore
1_ Sales and Service Centre , Moon Market Iqbal Town, LHR
2_ Regional Office of Telenor,Main bluwrad Gulbrhg, LHR
We conduct interviews of employee there and get
information regarding HRM elements
We made a Questionnaire for this purpose
We got some information from the Official Website of
Telenor www.Telenor.com.pk