This webinar will focus on effective case management in a residential setting. It will look at how to assess the needs of the client, understanding your own personal strengths and limitations, to building rapport with clients. It will talk about working on a seamless transition from childhood to adulthood and creatiing effective community ties. Facilitators: Bill Thompson, Residential Case Manager and Y-NOW Case Manager, YMCA Safe Place Services. Stacy Meadows, Street Outreach Case Manager, YMCA Safe Place Services, Louisville, KY

1. EFFECTIVE CASE
MANAGEMENT
Stacy Meadows - YMCA Safe Place Street Outreach CM
Bill Thompson – YMCA Safe Place Shelter House CM

2. Who we are / Who we serve
Bill
 9 years of case management.
 Kentuckiana Childcare Coalition, Youth Service Center
Boards
 Works residentially with 12-17 year olds
Stacy
 8 years of case management experience
 Kentuckiana Childcare Coalition, Independent Living
Coalition, Human Trafficking Task Force
 Works street outreach youth 18-22

3. Agency Assessment
Who do you serve?
 Ages
 Cultural needs
 Socioeconomic concerns
 Developmental Issues
 Behavioral characteristics
 Previous history with systems
 Families? Individuals?

4. Agency Assessment
 What do you provide? (Know what you are good at)
 Strengths/Needs
Counseling 1:1 interactions life skills
volunteering tutoring hygiene mediation
court support agency referrals medical
computer access transitional housing
survival items accessibility transportation
shelter job placement goal setting
mentoring advocacy safety activities
leadership opportunities networking with other youth

5. Agency Assessment
 Our Safe Place Pledge: “To accept, affirm, and advocate for teens and
families in crisis through programs that empower them to reach their full
potential in spirit, mind and body”

6. Agency Assessment
 How do you want to be perceived/How do you
market
 By Clients?
 By Other Agencies?
 By the community?

7. Client Assessment
 What are there needs?
 How do you determine this? What is your intake
process?
 Is your assessment/case management flexible?

8. Client Assessment
 What is appropriate for their
development/situation? (don’t be a cookie cutter
case manager)
 What do THEY WANT for themselves?
 What keeps them from having it now?
 Is the goal realistic/attainable?
 What is the clients buy-in? How can a case plan foster
ownership & self worth?

9. Community Assessment (How to keep your finger on
the pulse of what is available in your community)
 Making others aware of what you do…
 Agency fliers
 Social Media

10. Community Assessment (How to keep your finger on
the pulse of what is available in your community)
 Networking events – Community boards, training,
insuring your presence and informational fairs.

11. Community Assessment (Keeping up with what others
are doing)
 Storing Information
 Develop a database

12. Community Assessment (Keeping up with what others
are doing)
 Social Media

13. Community Assessment (Collaborative Partnerships)
 Proactive case management (Human Trafficking)
 Time appropriate referrals… Move at a good
pace… Follow through… Do whatever it takes…

14. Community Assessment (Understand the difference
between case management and service provision)
 Facilitation –Mediations/Family Team Meetings
 Advocacy – Being a voice at the table. Hearing
everyone’s perspective
 Navigating unfamiliar systems… Know the game.

15. Contact us with any questions:
Stacy Meadows
(502) 635-4402
smeadows@ymcalouisville.org
Bill Thompson
(502) 635-4397
bthompson@ymcalouisville.org