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Team Structure &
Development
What is a TEAM ???
A team is a group of people
who work together to achieve a
common goal....
Types of Teams
Formal - structured to perform
specific tasks.

Informal - emerge naturally in
response to organizational or
member interests.
Team
Structure

Member

Member
Member
Leader

Member

Member

Member
Facilitator
Team Development
Forming - orientation, guidance
(dependence)

Storming - conflict, roles and

responsibilities, rules and
procedures, individual recognition
(counter dependence)
Team Development (contd)
Norming -

issue resolution, develop social
agreements, cohesion, establish group norms
(interdependence)

Performing - mutual assistance, creativity,

understanding goals and roles (independence)

Adjourning - closure, symbolism, ceremonies,
and emotional support.
Communication Styles
•
•
•
•
•

assertive
competitive
aggressive
manipulative
intuitive
“Teams function cohesively
when all members
understand the team’s
purpose and its
relationship to the primary
aim of the organization”
Discussing issues as a team
•
•
•
•
•

interact supportively
establish common purpose
gather and validate information
keep the discussion moving
give feedback
Building agreement
“If you have solid facts
to build on then a
logical and wellreasoned argument
may be sufficient.....”
Building agreement
“.........in other cases you might need
to communicate support,
friendship or appreciation to try
to persuade other members to
consider your ideas.....”
Successful meetings need:
• an experienced team leader who can
define and clarify problems and remain
impartial
• the active support of management who
must convince team members that the
outcomes of the meeting will be taken
seriously
Circulate agenda containing
a list of topics and the
goals for the meeting in
advance.
An agenda should explain:
•
•
•
•
•

where the meeting is being held
why it is taking place
when it will start and finish
what people should bring
what sort of preparation is required
Team leaders should:
• promote lively, focused discussion
• maintain an even distribution of speaking
time
• restrict private discussion
• stop any “ganging up”
• help members to express their ideas
• ask questions to stimulate discussion
Team members should:
•
•
•
•
•
•
•

respect other members and their opinions
understand the dynamics of working in teams
speak clearly and succinctly
listen actively
think logically and analytically
share speaking time fairly
help keep the discussion on track
Step-by-step problem solving
means:
• having plenty of reliable information
• committing to a logical, analytical
approach
• keeping stress levels low
Distinguish symptoms from
causes
Symptom - “Production is behind
schedule”
Possible cause – “Equipment failure”
Step 1: Define the problem
and the present situation
the “where are we now” stage
Step 2: Define the end goal
“How will we know when the problem
is solved?”
Step 3: Define the
constraints on the solutions
money?
legal power?
information?
commitment?
time?
Step 4: List missing
information and make valid
assumptions
“we haven’t got the budget yet but
last time costs were about
Rs.7000.00....lets draw up a
tentative budget and confirm the
amounts ....”
Step 5: Brainstorm a range
of alternatives
encourage ideas but do not evaluate
their usefulness YET
Step 6: Analyze alternatives
and select the best option .....
.... which satisfies the group goal
and incorporates the
constraints
Step 7: Who? How? When?
Where?
...time for action.....take the practical
steps to implement your decisions
Effective team presentations
• allocate the workload fairly and
creatively wherever possible and match
team member's talents to their tasks
• share information
• give feedback on each other's
preparation
Information gathering
some primary sources
•
•
•
•
•

observation of an issue at source
interviews on site
telephone interviews
surveying people affected by the issue
consulting to get expert opinion
Information gathering
some secondary sources
• library research
• newspaper articles
• past reports and projects
Successful work team
presentations
•
•
•
•
•

are well structured
have quality information
are professionally presented
have cohesive, well-rehearsed delivery
capitalize on the team’s diverse
personalities and styles
An effective work team :
• understands and accepts a common goal
compatible with the organization's aims
• builds team spirit through open
communication and equitable distribution
of workloads
• has a workable number of members who
value and respect each other's
differences

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Team structure & development

  • 2. What is a TEAM ???
  • 3. A team is a group of people who work together to achieve a common goal....
  • 4. Types of Teams Formal - structured to perform specific tasks. Informal - emerge naturally in response to organizational or member interests.
  • 6. Team Development Forming - orientation, guidance (dependence) Storming - conflict, roles and responsibilities, rules and procedures, individual recognition (counter dependence)
  • 7. Team Development (contd) Norming - issue resolution, develop social agreements, cohesion, establish group norms (interdependence) Performing - mutual assistance, creativity, understanding goals and roles (independence) Adjourning - closure, symbolism, ceremonies, and emotional support.
  • 9. “Teams function cohesively when all members understand the team’s purpose and its relationship to the primary aim of the organization”
  • 10. Discussing issues as a team • • • • • interact supportively establish common purpose gather and validate information keep the discussion moving give feedback
  • 11. Building agreement “If you have solid facts to build on then a logical and wellreasoned argument may be sufficient.....”
  • 12. Building agreement “.........in other cases you might need to communicate support, friendship or appreciation to try to persuade other members to consider your ideas.....”
  • 13. Successful meetings need: • an experienced team leader who can define and clarify problems and remain impartial • the active support of management who must convince team members that the outcomes of the meeting will be taken seriously
  • 14. Circulate agenda containing a list of topics and the goals for the meeting in advance.
  • 15. An agenda should explain: • • • • • where the meeting is being held why it is taking place when it will start and finish what people should bring what sort of preparation is required
  • 16. Team leaders should: • promote lively, focused discussion • maintain an even distribution of speaking time • restrict private discussion • stop any “ganging up” • help members to express their ideas • ask questions to stimulate discussion
  • 17. Team members should: • • • • • • • respect other members and their opinions understand the dynamics of working in teams speak clearly and succinctly listen actively think logically and analytically share speaking time fairly help keep the discussion on track
  • 18. Step-by-step problem solving means: • having plenty of reliable information • committing to a logical, analytical approach • keeping stress levels low
  • 19. Distinguish symptoms from causes Symptom - “Production is behind schedule” Possible cause – “Equipment failure”
  • 20. Step 1: Define the problem and the present situation the “where are we now” stage
  • 21. Step 2: Define the end goal “How will we know when the problem is solved?”
  • 22. Step 3: Define the constraints on the solutions money? legal power? information? commitment? time?
  • 23. Step 4: List missing information and make valid assumptions “we haven’t got the budget yet but last time costs were about Rs.7000.00....lets draw up a tentative budget and confirm the amounts ....”
  • 24. Step 5: Brainstorm a range of alternatives encourage ideas but do not evaluate their usefulness YET
  • 25. Step 6: Analyze alternatives and select the best option ..... .... which satisfies the group goal and incorporates the constraints
  • 26. Step 7: Who? How? When? Where? ...time for action.....take the practical steps to implement your decisions
  • 27. Effective team presentations • allocate the workload fairly and creatively wherever possible and match team member's talents to their tasks • share information • give feedback on each other's preparation
  • 28. Information gathering some primary sources • • • • • observation of an issue at source interviews on site telephone interviews surveying people affected by the issue consulting to get expert opinion
  • 29. Information gathering some secondary sources • library research • newspaper articles • past reports and projects
  • 30. Successful work team presentations • • • • • are well structured have quality information are professionally presented have cohesive, well-rehearsed delivery capitalize on the team’s diverse personalities and styles
  • 31. An effective work team : • understands and accepts a common goal compatible with the organization's aims • builds team spirit through open communication and equitable distribution of workloads • has a workable number of members who value and respect each other's differences