Customer service involves taking care of customer needs before, during, and after their requirements are met. It is important for businesses because customers are their most vital asset. Good customer service helps businesses grow through customer loyalty and recommendations from satisfied customers. It also allows companies to evaluate their products and services based on customer feedback. Maintaining good customer service benefits businesses through increased customer loyalty, strengthened reputation through recommendations, and improved product evaluation.

2.  Customer service is the act of taking care of the customer’s needs by providing and delivering
professional, helpful, high quality service and assistance before, during and after the customer’s
requirements are met.
 Customer service is an integral part of any job because a company’s most vital asset is its
customers. Without them, business would cease to exist.
 Good customer service not only help businesses grow but helps in recommendation of those loyal
customers to their friends and associates thus good reputation growth.

3. Customer service enhances the level of customer satisfaction

4. ADVANTAGES OF GOOD CUSTOMER SERVICE
There are many benefits that associate with good customer service, a company that has an
outstanding customer service team is likely to benefit more if its team is efficiently handling the
customers with care and maximum respect which is generally termed as “customer care service”
In this presentation I considered three major advantages of customer service from a bunch of
many, and they include;
 Customer/client loyalty- loyalty is inspired by good customer care services. Because a
customer is treated well he will not want any other company but yours thus loyalty is
strengthened.
 Reputation growth- good customer care service can become a free form of advertisement. If a
customer is satisfied about a company’s services, he will recommend others to consider that
company thus reputation growth.
 Product/ service evaluation- customer support serves as source of information that a company
can use for evaluation of its products and services
Companies without customers do not survive and those customers are retained by customer care.

5. Good customer service Bad customer service
Good customer service is about understanding your customer's feelings, desires,
and needs in every situation.

6. For one to be a very good customer care personnel, he or she should possess the
following traits; she should be,
friendly, polite, helpful, efficient ,professional, knowledgeable ,honest,
understanding, reliable and attentive.

7. TEN COMMANDMENTS OF GREAT CUSTOMER CARE
 Know who is boss
 Be a good listener
 Ensure good communication
 Make customers feel relevant and appreciated
 Know your organization well
 Know how to apologize
 Give more than expected
 Get regular feed back
 Have self control, be calm and patient
 Treat your employees well

8. The main catalyst in a business are customers therefore a company only does what customers want and
desire. Listening to them lets you know what they want and how you can provide goods and services putting
in mind that “customers are the bosses”
Customers don’t buy products or services, they buy good feelings and solutions to their problems because
some customer needs are emotional therefore take it upon you to understand their needs and problems other
than anticipating.
Treat customers with sincerity because it creates a sense of loyalty and trust. A customer can easily tell
whether you really care or not and because of their sensitivity taking time to explain how systems work in
your organization to them reduces confusion, impatience and anger.

9. In conclusion, good customer
service will definitely result into
great solutions and loyal
customers, complete satisfaction
and improves a company’s
reputation.
CREATED BY
NANYUNJA VIVIAN
BBA COHORT
AMITY UNIVERSITY-MAURITIUS