2. At-a-Glance
PDS Overview
Since 1977, PDS has been a full service consulting company and leading supplier of contract and direct hire personnel. Founded in Seattle,
WA, the corporate offices relocated to Irving, TX in 1984 to better serve a national base of clients. Over the years, PDS has continued to
grow and now employs more than 10,000 professionals per year.
The Staffing Industry Report named PDS one of the fastest growing staffing companies in the country and one of the top 40 largest staff-
ing firms in the world. Although we have grown and expanded nationally, PDS’ mission has not changed: “Connecting the Right People to
the Right Jobs.” Since the beginning, PDS has operated on the principle of applying exceptional recruiting and business practices to build
a unique company. We currently operate thirty-one offices and partner with more than a third of the Fortune 100 companies from New
England to California, as well as Alaska and Hawaii.
PDS provides solutions to a wide variety of clients in diverse industries such as:
Aerospace Environmental Nuclear
Automotive Food & Beverage Oil/Gas
Banking Healthcare Petrochemical
Biotech Industrial Pharmaceutical
Civil Information Technology Semiconductor
Defense/Military Insurance State Government
Electronic Manufacturing Telecommunications
Energy Mechanical Transportation
To ensure your business success, PDS has brought
together a range of consulting services to help you with
virtually every aspect of running your business. Our
integrated solutions, consistently applied methodolo-
gies and tools delivered by experienced professionals
are designed to help improve your productivity and
create a competitive advantage. If you are ready to save
time and money, your simple solution is PDS Technical
Services.
3. Engineering Services
PDS connects the world’s top talent to our clients’ engineering and design needs. We understand that our clients’ success depends on
their ability to attract and retain the best in their field, and that building a proficient team is essential to first-class results. Our top
priority is to assist firms with this critical process. We understand that every client has specific models of expertise combined with
experience they utilize to fulfill their human capital objectives. Accordingly we focus our recruiting efforts very precisely and methodically
based on those objectives.
Some examples of the types of professionals that PDS can provide include but are not limited to:
Technical Professionals
• Aerospace
• ASIC Design
• Avionics Engineers
• Chemical Engineering
• Civil/Architectural
• Electrical Engineering
• Electronics Packaging
• EMI/EFI Shielding
• Facility Management
• Flight Controls
• Manufacturing Engineering
• Mechanical Design & Drafting
• Oil & Gas (Upstream & Downstream)
• Plant Shut-Down
• PLC Programming
• Software Engineering
• Stress Engineering
• Structural Design
• Systems Design
• Technical Writing
• Telecommunications
• Tool Design
ABOUT PDS TECH
For over 30 years, PDS has been a leader in technical contract staffing and consulting. With more than 30 offices and development centers worldwide,
PDS offers the strength, expertise and financial stability to support our client’s needs. At PDS, the mission is to provide your company with the best talent
without compromising your most precious assets — time & money. To see why PDS is “Simply the Best” please visit our website at: www.pdstech.com
4. Aviation Services
PDS Aviation Division, has achieved a position in the Aviation Industry that covers contract staffing across all
facets of Aircraft Manufacturing, Maintenance and Modifications. We currently service clients all across the
United States and abroad, ranging from high-performance military aircraft to private single-engines. We have
the recruiting capabilities to provide qualified candidates in any part of the continental United States as well as
worldwide.
The ability to mobilize a technical workforce during peak demand is a key success factor to the Aircraft Produc-
tion/Service Sector. PDS’ Aviation Division provides such a solution through our people resources. We provide
the expertise and the ability to deploy a workforce globally. Our services allow companies to be more respon-
sive and flexible to the demands of the industry. Some of the types of personnel PDS Aviation provides are as
follows:
A&P Mechanic Cabinet Makers Engineering Support
Assemblers DER/DAR Hydraulic
Avionics Electricians Interior Mechanic
Back-shop Engine Mechanic Quality Control
ABOUT PDS TECH
For over 30 years, PDS has been a leader in technical contract staffing and consulting. With more than 30 offices and development centers worldwide,
PDS offers the strength, expertise and financial stability to support our client’s needs. At PDS, the mission is to provide your company with the best talent
without compromising your most precious assets — time & money. To see why PDS is “Simply the Best” please visit our website at: www.pdstech.com
5. Simply the Best
Financial Stability – especially in a time of economic challenges, clients need to be with staffing firms that are
financially stable. PDS has one of the strongest balance sheets in the industry. This has resulted from having the
tightest credit policy in the staffing industry, a lean management staff (two officers in the entire company) and
disciplined financial management.
Recruiting Engine – we ensure that at least 50% of our staff
consists of recruiters. We provide them with world class SAS 70
certified tools and training. Also because of our near 32 years of
experience, our recruiting staff has the most telecommunication
experience in the industry.
Benefits – to attract the best candidates and employ the best con-
tractors for our clients, we need to provide the best and most in-
novative benefits. We were the first staffing company to provide
Health Savings Accounts, which combine the benefits of health
plans and 401(k) plans. We were the first staffing company to
provide the Health Reimbursement Accounts, a consumer driven
plan in which Aetna provides a cash contribution of $500 to the plan.
Low Cost Paradigm – we operate on the lowest cost structure in the industry. With revenue exceeding $418
million dollars in 2008, we operate with a lean management structure of two officers. We have no more than
4 layers of management from the CEO. And as a private company, we don’t incur the expenses of managing
shareholders and we don’t have the financial burden of public company expenses on lawyers, accountants and
transfer agents.
Strict Management of above the line “controllable costs” – a staffing company’s financial success rides heavily
on its ability to manage the costs of workers compensation expense and unemployment expense. We aggres-
sively work with experts like TALX and Zurich to maintain the lowest rates of claims in unemployment and
workers compensation in the industry.
ABOUT PDS TECH
For over 30 years, PDS has been a leader in technical contract staffing and consulting. With more than 30 offices and development centers worldwide,
PDS offers the strength, expertise and financial stability to support our client’s needs. At PDS, the mission is to provide your company with the best talent
without compromising your most precious assets — time & money. To see why PDS is “Simply the Best” please visit our website at: www.pdstech.com
6. PDS Information Technology
PDS combines technical excellence and business consulting experience to create technology solutions that achieve challenging business
goals. Our clients benefit from our ability to bridge the gap between business vision and real-world technology implementation.
PDS provides world-class applications development, integration, enhancement and maintenance solutions to support a wide variety of
implementations on major platforms. We support both custom applications and commercial software products.
PDS provides information technology expertise to gain the maximum competitive edge in the following areas:
e-business & Web Development DB Design/ Development/Administration/Management
Content Management Data Warehousing & Mining
Software Installation & Support Network Design/Integration/Support
Business Intelligence Systems Design/Integration
Software Quality Assurance & Testing Systems Administration/Enhancements
Project Management/Analysis Technical Writing & Documentation
PDS has provided services across a broad range of industries including: Telecommunication, Aerospace, Airline, Financial, Insurance,
Manufacturing, Energy, Healthcare and Education. We are capable of providing services at all phases of a Project Life Cycle.
ABOUT PDS TECH
For over 30 years, PDS has been a leader in technical contract staffing and consulting. With more than 30 offices and development centers worldwide,
PDS offers the strength, expertise and financial stability to support our client’s needs. At PDS, the mission is to provide your company with the best talent
without compromising your most precious assets — time & money. To see why PDS is “Simply the Best” please visit our website at: www.pdstech.com
7. PDS Finance and Accounting
Outsourcing your finance and accounting responsibilities presents a series of unique challenges that require expertise and sophisticated
industry experience. The competitive advantage in every industry goes to those CFOs and controllers who strategically leverage lower
costs and streamline their business processes. All the while ensuring compliance with the Sarbanes-Oxley Act, Generally Accepted Ac-
counting Principles, and the continued satisfaction of the audit committee.
As an executive, you need a source for strategic advice and daily support to meet your financial and technical accounting requirements.
PDS Technical Services has the expertise in supporting companies to assure they achieve their objectives. We can help you too.
PDS offers a customized team model to assist companies with finance, accounting, recruiting and human resources needs. PDS uses a
custom approach to create an optimal, flexible team of highly trained employees to address your particular requirements. Not only do you
get the right level of resource, but you pay only for the time you need it. PDS provides strategic expertise, technical accounting experience
and flawless execution appropriate for the stage and growth plans of your company.
Technical Guidance: Implement techni- Daily Accounting: Resources to handle Flawless Execution: Delivering the results
cal accounting practices and standards that day-to-day accounting functions including you want, PDS staff works in concert with
align with the needs of your organization payroll, close cycles, revenue recognition your team to address your recurring or
and comply with all regulations. and more. project based needs for support.
Financial Processes: Develop and imple- Management Reporting: Provide a wide
ment the processes you need in place to range of reporting mechanisms and tools
help your organization run smoothly and that have been successfully used in many
efficiently. markets such as forecasting and board
reporting templates so you have the data
GAAP Compliance: Our staff has experi- you need to make timely decisions.
ence with hundreds of audits as industry
accounting professionals. This experience Department Leadership: Taking charge
along with ongoing PDS training and de- of finance and accounting functions in
velopment provides a breadth and depth of order to allow management to focus on
knowledge unsurpassed for your company developing their business.
Monthly Financial Statements: Accurate, Best Practices: Leverage our experience
effective statements providing a compre- and documented best practices gained
hensive view of the business today and from working with hundreds of clients of
accurate forecasts for the future. all sizes across a variety of industries.
ABOUT PDS TECH
For over 30 years, PDS has been a leader in technical contract staffing and consulting. With more than 30 offices and development centers worldwide,
PDS offers the strength, expertise and financial stability to support our client’s needs. At PDS, the mission is to provide your company with the best talent
without compromising your most precious assets — time & money. To see why PDS is “Simply the Best” please visit our website at: www.pdstech.com
8. PDS Contact Center Solutions
The PDS Experience PDS provides solutions in the following areas:
Contact Centers today face many challenges such as: decisions - Strategic Technology and Planning
on outsourcing, migrating to VoIP, consolidation or expan- - Contact Center and Operations Strategy
sion. The team at PDS has extensive experience supporting - Multi-site
and providing Technology and Human Capital solutions for - Metrics
Contact Centers; large and small. PDS has the ability to quickly - Outsourcing
and cost effectively partner with our clients to plan for changes - Business Cases
and growth, conduct business case analysis, evaluate emerging
technologies and reorganize their operations.
After defining and developing our strategic approach, we can help
execute the defined strategy with the following services:
Why PDS? - Design/Implementation
PDS takes a fresh approach to Contact Center Solutions. We re-
- Business Continuity/Disaster Recovery Planning
alize the Human Capital Aspect of a Contact Center can account
- Organization/Change Management
for up to 60% of the operating cost. At PDS we understand that
- Training, Planning and Execution.
not all staffing situations are the same and a cookie cutter ap-
- Surveys and Benchmarking
proach will not work. We can help steer new staffing initiatives,
be a catalyst for change, or provide the best, most qualified
support professionals for your needs. PDS provides staffing so-
lutions at the most competitive rates, leaving you free to con-
centrate on your core business while we recruit, screen, assess
and hire your employee base. Our recruiters have access to a
database of over a million profiles which includes: work his-
tory, references, skill test results, work performance appraisals
and other candidate specific information. Whether you need
Contract (Temporary Staffing), Contract-to-hire or Permanent
Employees, PDS can accommodate your needs.
PDS Candidate Selection Process
We get to know our consultants, identify their true skills, abilities, goals and motivation. This approach allows PDS to match the right per-
son with the right position. We recognize that productive and stable employees are those whose goals and motivations are being met. Our
unique Progressive Candidate Selection Methodology ensures optimum candidate hiring.
9. PDS Contact Center Solutions
PDS Contact Center Technologies & Services
PDS partners with our clients to define and execute strategic solutions for their business needs. We provide Subject Matter Experts to develop
the best solutions and processes available. While no two clients are the same, PDS quickly analyzes and identifies common issues to avoid
costly pitfalls. Whether you need technical implementation, contact center roadmap, metrics strategy, or vendor evaluation; you can be confi-
dent PDS can provide the best solution tailored to your needs.
The PDS Methodology
At PDS we understand that no two Contact Centers are the same. Our first priority would be to complete a comprehensive Formal Needs
Assessment utilizing the following process:
Step 1: Determine client objectives and goals
Step 2: Gather data
- Interviews
- Surveys
- Call Observations
- Records
4
Step 3: Analyze findings
3
2
Step 4: Prepare and review needs summary
1
ABOUT PDS TECH
For over 30 years, PDS has been a leader in technical contract staffing and consulting. With more than 30 offices and development centers worldwide,
PDS offers the strength, expertise and financial stability to support our client’s needs. At PDS, the mission is to provide your company with the best talent
without compromising your most precious assets — time & money. To see why PDS is “Simply the Best” please visit our website at: www.pdstech.com
10. Telecom Solutions
PDS has the expertise and experience to support a variety of projects including turnkey, product enhanced services, staff augmentation
and managed/hosted solutions. The PDS Engineering team has the capability to support all facets of your program or project. With our
own dedicated recruiting organization, PDS is always looking for the newest, best and brightest talents to further augment and enhance
our team. PDS provides a broad range of leading edge EF&I (Engineering Furnishing and Installation) solutions to maintain the highest
quality of telecommunication services and support consisting of voice, video, and data connectivity from equipment to end-to-end infra-
structure. PDS Subject Matter Experts are vendor neutral which provides the flexibility and knowledge to take on any project regardless
of technological challenges. We have hands-on experience utilizing all major vendor equipment, operating systems, software applications
and development tools. PDS is able to support your requirements in the following technologies and applications:
PDS Solutions Engineering R&D Life Cycle
- Systems Engineering
Network Deployment
PDS provides the newest and the best resources to its
Systems Integration
Product Development clients, ensuring the system life
Transport Engineering cycle is followed from conceptual design to developing
Site Acquisition & Zoning Specialists testable product requirements in compliance with client
specifications and telecom standards through phase-out
Project Management - Construction Management
and disposal.
- Project Coordination
- Analysis
- Design/Development
- Integration
- End-to-End Testing
- Software Development
PDS provides the most talented and brightest software develop-
ment resources, equipped with the expertise to meet or exceed
the needs to accomplish their most challenging tasks. Our teams
of developers are experts utilizing the latest development tools
and SDLC processes. This allows us to develop the Interface(s) that
simplifies the end-user Operation, Administration, Management
and Provisioning (OAM&P) of one or more nodes in a live network.
- Analysis
- Design/Development
- Integration
- End-to-End Testing
11. Telecom Solutions
Wireless (1G, 2G/2.5G, 3G, 4G)
Radio Network
- Planning Engineers: site survey & design
- RF/Microwave Engineer: performance & analysis
- Implementation Engineers: MOP design
- Optimization Engineers: tuning, upgrades & testing
Core Network
- Packet Core Engineering: supporting SGSN & GSN
based networksoe Eentation and testing
Data centers
- Service Delivery:
• IP Multimedia Systems
• Intelligent Networks/ Prepaid
• Media Gateway
Wireline
Network Operating Centers (NOC)
- Support Engineers:
• Upgrading
• OSS Support
• Monitoring EMS/NMS
• Troubleshooting
- Installers (L1 –L4):
• Installation
• Commissioning
• Provisioning
• Testing & Turn-up
- Supervisors:
• Auditing
- Mobile Telephone Switching Center (MTSO)
• Transport Engineers
• Interconnect
• Network design
- Switch Engineers:
• Datafill
• Translation
ABOUT PDS TECH
For over 30 years, PDS has been a leader in technical contract staffing and consulting. With more than 30 offices and development centers worldwide,
PDS offers the strength, expertise and financial stability to support our client’s needs. At PDS, the mission is to provide your company with the best talent
without compromising your most precious assets — time & money. To see why PDS is “Simply the Best” please visit our website at: www.pdstech.com
12. PDS TimeTrack
PDS TimeTrack is a web-enabled timesheet and expense management solution that supports the management of employee timesheets,
automates the approval workflow cycle, improves payroll and billing automation, and provides real time management reporting. While PDS
TimeTrack is a time efficient solution, this environmentally friendly application helps with all workforce management challenges.
Our clients take advantage of PDS TimeTrack for the following reasons:
Electronic Submittal
Enables all employees to input their hours and electronically submit them to their manager for review and approval. This allows for a
user-friendly system that reduces company costs by eliminating paper.
Email Notification System
Coordinate time keeping through automatic reminders and notifications
Accessibility
The time keeping system can be accessed from any computer or mobile device with an internet connection and provides the flexibility needed
for those employees and managers regardless of location
Reporting Capabilities
Provides access to a variety of standard and custom reports to support their internal needs
Customization
Configurable field values capture specific data at time entry that follows the transactions through the approval process and onto the reports
Time Efficiency
Further capabilities allow PDS to extract data in formats that integrate easily with our back office systems to improve the payroll and billing
process allowing for faster cycle time for clients
SAS 70 Certified
PDS TimeTrack is SAS 70 certified and can help you with regulatory compliance issues for the Sarbanes-Oxley Act or DCAA Contract Audit
Manual
Project Tracking
Timesheet is designed to allow your organization’s employees to
track their activities in relation to the Projects assigned to them,
from anywhere in the world.
ABOUT PDS TECH
For over 30 years, PDS has been a leader in technical contract staffing and consulting. With more than 30 offices and development centers worldwide,
PDS offers the strength, expertise and financial stability to support our client’s needs. At PDS, the mission is to provide your company with the best talent
without compromising your most precious assets — time & money. To see why PDS is “Simply the Best” please visit our website at: www.pdstech.com
13. PDS Locations
Anchorage (NWTS) 0
4 Dallas Technical /Aviation Nashville Springfield
4401 Business Park Blvd. 1925 W. John Carpenter Frwy. 404 BNA Drive 1630 S. State Street
Building N - Suite 26 Suite 550 Suite 310 Suite 101
Anchorage, AK 99503-7117 Irving, TX 75063-3216 Nashville, TN 37217 Springfield, IL 62704
Atlanta Foley Newport News St. Augustine
900 Circle 75 Parkway SE 2690 South McKenzie Street 732 Thimble Shoals Blvd. 4900-B US Hwy 1 North
Suite 600 Suite 203 Suite 801-B Suite 210
Atlanta, GA 30339 Foley, AL 36535 Newport News, VA 23606 St. Augustine, FL 32095
Austin Green Bay Pascagoula St. Louis
3420 Executive Center Drive 110 Packerland Drive 1625 Hwy. 90 1285 Fern Ridge Parkway
Suite 310 Suite A Suite D Suite 150
Austin, TX 78731-1624 Green Bay, WI 54303 Gauiter, MS 39553 St. Louis, MO 63141
Avondale Hartford Premier Network Solutions Tampa
1500 Lafayette Street 800 Connecticut Blvd. 1925 W. John Carpenter Frwy. 5100 W. Kennedy Blvd
Suite 140 Suite 302 Suite 550 Suite 280
Gretna, LA 70053 East Hartford, CT 06108 Irving, TX 75063-3216 Tampa, FL 33609
Bloomington Houston Phoenix Aviation/Technical Washington D.C.
301 S. Prospect 3000 Wilcrest 4625 S. Wendler Dr. 1920 Association Drive
Suite 2A Suite 350 Suite 215 Suite 101
Bloomington, IL 61704 Houston, TX 77042 Tempe, AZ 85282 Reston, VA 20191
Boston Irving Sacramento Westlake
200 Wheeler Rd. 1925 W. John Carpenter Frwy. 3017 Douglas Boulevard 250 North Westlake Blvd
North Tower - 1st Floor Suite 550 Suite 300 Suite 205
Burlington, MA 01803 Irving, TX 75063-3216 Roseville, CA 95661 Westlake Village, CA 91362
Charleston San Antonio Wichita
Maritime
4975 LaCross Road 3201 Cherry Ridge Dr. 11828 West Central
1925 W. John Carpenter Frwy.
Suite 107 Suite A-103 Suite 112
Suite 550
Charleston, SC 29406 San Antonio, TX 76230 Wichita, KS 67212-5129
Irving, TX 75063-3216
Costa Mesa Seattle/Seattle OFFLOAD
Miami
151 Kalmus Drive
1221 Brickell Avenue
12781 Gateway Dr.
Suite H4 Seattle, WA 98168
Suite 900
Costa Mesa, CA 92626
Miami, FL 33131
FOR MORE INFORMATION ABOUT PDS TECH, INC.
Corporate HQ
1925 W. John Carpenter Frwy.
Suite 550
Irving, TX 75038-3216
214.647.9600
800.270.4737
www.pdstech.com
ABOUT PDS TECH
For over 30 years, PDS has been a leader in technical contract staffing and consulting. With more than 30 offices and development centers worldwide,
PDS offers the strength, expertise and financial stability to support our client’s needs. At PDS, the mission is to provide your company with the best talent
without compromising your most precious assets — time & money. To see why PDS is “Simply the Best” please visit our website at: www.pdstech.com