Connective Portfolio

2. About Us
We are an entity of the ARINSA Business
Group SA, based in the city of Popayan
Colombia.
We are experts in providing outsourcing
services, Contact Center and Business
Process BPO with over six years of
combined experience national and
international with companies from different
sectors of the economy such as Banking,
Healthcare, Consumer Goods, Industrial
and others.

3. About Us
We offer solutions generating added value, increased competitiveness and
an improved service experience for your customers.
Our portfolio has been created to satisfied the needs of each sector in the
economy, integrating services with a great level of innovation and scalability.

4. Our Company
We know the needs of each sector of the
economy, so we’ve designed differentiated
added value services for each of them.
Integrating this with the management of
social networks, which allows us to offer a
comprehensive solution for both improving
your business processes and for
maintaining existing customers

5. Our Location
We are in Parquesoft, one of the most important Technology Parks in Colombia. Located in
the « Golden Mile of BPO & IT», sorrounded by the most pretigious universities in the city.
• Business Center
• Data Center- 50 + Servers
• Training Center
• Experience Center
• Fiber optics internet
• WiFi access throughout the campus
• IP Communications
• Radio Back-up links
• Parking for 200 cars
• Back up electric 450 KWA
• Coffe Place- Restaurants

6. Solutions
CONTACT CENTER OUTSOURCING
SOCIAL CONTACT OUTSOURCING
MARKETING AND CUSTOMER SERVICE OUTSOURCING
BACK OFFICE SERVICES
MOBILE APPLICATIONS
Health
BPO
Financial
BPO
Industrial
BPO
Customer
Goods BPO
Pharmaceutical
BPO
Construction
BPO
Transportation
BPO

7. Solutions
CONTACT CENTER OUTSOURCING
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soluciones
Customer Service Lines
We offer services via local and toll- free 0-1-800
numbers both in Colombia and internationally.
• Line Overview
• Ethics Line
• Scheduling of appointments.
• Handling of complaints and grievances.
• After sales/Customer Follow-up Line
• Help Desk: Technical support
• Reservations
• Order Processing

8. Solutions
CONTACT CENTER OUTSOURCING
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Soluciones
Accounts Receivable Management
We provide professional collection management, negotiating a
comprehensive approach based on Customer Service. Our goal is
to achieve collection of accounts through a strategy of counseling
and credit education for customers, transforming the objections
into advantages and opportunities. We apply high-level technical
collection management to compel the debtor to make payment a
priority, maintaining their relationship with the bank.
• Stages of Arrears Counseling: Preventive, Legal, Pre-legal
and Punitive.
• Portfolio of Services: Consumer Finance, Mortgage,
Microcredit, Utilities, Telecommunications and Health
Services.

9. Solutions
CONTACT CENTER OUTSOURCING
Relational Telemarketing
• General Polls and Surveys
• Customer Satisfaction Surveys
• Customer Retention and Loyalty programs
• Database updates
• Market Research and Surveys
• New Customer Welcome
• After Sales and Follow-up
• Invitation and Confirmation of Events
Automatic Services
• Email Marketing: Sending bulk email
• Mass Text Messaging: Short Message Service (SMS)
• Out-calling: Sending pre-recorded voice messages to
promote events and services
• Audio Response: Informational and transactional
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soluciones

10. Solutions
SOCIAL CONTACT OUTSOURCING
Service center integration with social networks.
Open and extend the communication channels with
internet users using reliable, prompt and professional
service protocols. This interaction can generate online
sales leads. From the network interaction, statistics are
generated (Facebook and Twitter).
• Creation of social media channels (Facebook,
Twitter, Linkedin).
• Monitoring social networks
• Corporate Communication
• Management Guidelines
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Soluciones

11. Solutions
MARKETING AND CUSTOMER SERVICE OUTSOURCING
• Market Research
• Market Surveys
• Qualitative Research
• QSPA
• Mystery Shopper: Descrete incognito observations for
measuring customer service levels.
• Events Registration: We provide events registration through
our service executives with specialized software and barcode
control.
• Customer Service Executives: For personalized service bars,
we provide executives with the skills required by your
organization.
• Visiting Business Executives: For collection or delivery of
specialized documents or the closing of sales.
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Soluciones

12. Solutions
BACKOFFICE
This service is operational support to customer
service
• Keyboarding
• Digitization
• Setting and recording information
• Follow-up cases
• Email Management
• Document collection
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Soluciones

13. Solutions
MOBILE APPLICATIONS
We offer mobile application development for
sales force management, establishing meeting
agendas, requests and portfolio management
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Soluciones

14. BPO SOLUTIONS BY SECTOR
We know the needs of each sector
of the economy for which we have
designed specialized solutions,
thus optimizing these activities.
These services are easily
integrated with social networks.
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Soluciones

15. BPO SOLUTIONS BY SECTOR
Industrial BPO
We offer this service to companies or organizations for the development of processes
and activities whose aim is to transform raw materials into finished products. Our
portfolio of services is tailored to meet your specific needs for this sector, both for
small and medium enterprises (SME) and large companies (B2B).
Services:
• Multi-National toll-free 0-1-800 Customer
Service lines
• Ethics Line
• Agents specialized in the technical skills of
the sector that the company requires,
including bilingual agents when needed.
• Receipt, allocation and monitoring of
Petitions, Complaints, Claims and
Suggestions (PQRS).
• Loyalty programs
• Commercial collection
• Order processing and tracking
• Services integrated with social networks:
Facebook and Twitter
• Mobile application and development
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Soluciones

16. BPO SOLUTIONS BY SECTOR
Financial & Banking BPO
Services designed for public and private entities that carry out recruitment and
placement of resources, such as banks, commercial finance companies and credit
unions
Services:
• Credit Reporting: Confirmation and validation of
information by agents specializing in commercial
lending, forensic graphology and control of digital
fraud.
• Collections: Consumer Finance, Mortgage,
Microcredit, Utilities, Telecommunications, Health
Services and Legal services including preventive,
pre-legal, legal and punitive stages.
• Credit analysis
• Sale of financial products
• Surveys
• Customer loyalty programs
• Audio system response and transactional
information
• Customer service lines: For general information,
management and social networking and monitoring
of Petitions, Complaints, Claims and Suggestions
(PQRS).
• Advisors with administrative careers and studies
related to your business profile.
• Mobile applications for business advisors.
• Collection of documents
• Digitization
• Database updates
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Soluciones

17. BPO SOLUTIONS BY SECTOR
Healthcare BPO
We provide this service for Clinics, Emergency
Physicians Services and Health Centers:
• Medical assistance via phone
• Agents specialized in the health field.
• Medical reference management and
counter-referral of patients.
• Special line for high-cost patient
counseling.
• Services integrated with social networks:
Facebook and Twitter
• General information line.
• Receipt, allocation and monitoring of
Petitions, Complaints, Claims and
Suggestions (PQRS).
• Chat: Care for patients through on-line
chat and web collaboration.
• Program promotion and prevention
invitations.
• Quality Services and Product Audits
(QSPA): patient satisfaction surveys and
studies.
• Mobile applications for appointment
calendar management.
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Soluciones

18. BPO SOLUTIONS BY SECTOR
Transport BPO
We offer this service to entities that perform freight and passenger service
• Reservations lines and general information
• Commercial collections
• Load monitoring
• Mobile applications for bookings
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Soluciones

19. BPO SOLUTIONS BY SECTOR
Construction BPO
We offer this service to companies that provide home construction
• Initial fees/Down-payment collection
• Collection of deeds
• After-Sale Customer Service Lines: For
clients to report after sales problems or
concerns, schedule appointments with
architects and for follow-up appointments
with vendors.
• Agents specialized in the construction sector
• Customer satisfaction surveys
• General project information lines
• Commercial Executives
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Soluciones

20. BPO SOLUTIONS BY SECTOR
Consumer Goods BPO
We offer this service to companies having high sales volumes of products that rely on
straight marketing to consumer (B2C)
• Toll-free 0-1-800 Multi-national information
lines for Colombia and other countries.
• Specialized bilingual agents
• Receipt, allocation and monitoring of
Petitions, Complaints, Claims and
Suggestions (PQRS).
• Compliance line
• Loyalty programs
• Telemarketing product launches or re-
launches
• Commercial collections
• Focus group
• Order processing and tracking
• Service satisfaction surveys for Petitions,
Complaints, Claims and Suggestions
(PQRS).
• Software controls for developers and
vendors.
• Service integrated with social networks:
Facebook and Twitter
• Development of mobile applications for
sales force automation and marketing
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Soluciones

21. BPO SOLUTIONS BY SECTOR
Pharmaceutical BPO
Specialized service for companies that operate by importing raw materials for the
development of products, to the import and export of finished pharmaceutical
• Toll-free 0-1-800 and Online
information for patients
• Ethics line
• Compliance lines
• Multi-National toll-free 0-1-800 lines
• Bilingual agents
• Telemarketing for delivery of
pharmaceuticals to patients
• Loyalty programs
• Service integrated with social
networks: Facebook and Twitter
• Quality Services and Product Audits
(QSPA): service satisfaction surveys
• Order processing and tracking
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Soluciones

22. CLIENTS

23. CLIENTS

24. Thanks for your Attention!
Contact:
Liliana López
Sales Manager
liliana.lopez@connectivebpo.com
Tel Colombia: +57-2- 4874545 Ext. 501
Mobil:+57- 315-6695211
Usa: 1- 800- 487- 6473; Direct: 1- 305- 4684806