The document discusses communication techniques that are useful in mediation cases. It covers four phases of mediation: pre-mediation which involves building the basis for a successful mediation through private meetings; main-mediation which focuses on interest-based bargaining and settlement through conferences and caucuses; post-mediation which addresses ensuring durable agreements; and meta-mediation which aims for transformation and reconciliation. The document also outlines various communication techniques mediators can use such as active listening, probing questions, checking understanding through review and summary, and giving information through "I" statements. It discusses using reframing, moderating, eliciting suggestions, and getting agreement on action plans.

1. Communication & Mediation Communication Techniques in Mediation Cases

20. Questions & Answers

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