1. Performance Measurement, the HEARTH
Act, and Your System
Kim Walker
Capacity Building Associate
National Alliance to End Homelessness
2. HEARTH Act In 60 Seconds
– Reauthorization of McKinney Vento
– Definition of homelessness
– Emergency Solutions Grant
– Prevention and rapid re-housing
– New CoC requirements/structures
– No one should be homeless for longer than
30 days
6. Tips
– Establish goals and expectations (think
housing crisis system)
– Figure out what you need your HMIS to do to
find out if you’re meeting them
– Establish grading/accountability process
7. Tools to Help
1. Homeless System Evaluator -
QUANTITATIVE
2. Quantitative Assessment Surveys -
QUALITATIVE
9. About the Evaluator
– Developed for use with our HEARTH
Academies
– Pulls from APRs, Point-in-Time Counts, HMIS
– Quantitative assessment at the system level
– Available for free on the Alliance website
(http://www.endhomelessness.org)
10. Costs Per Outcome
Table 12: Costs Per Exit by Component
$20,000
$18,000 $17,554 $17,554 $17,554 $17,554
$16,000
$14,000
$12,000 $11,656 Singles in Shelters
Singles in TH
Average Cost Per Exit
Singles in RRH
Singles in SSO
$10,000
Families in Shelters
$8,827 Families in TH
Families in RRH
$7,931
$8,000 Families in SSO
$6,000
$4,459
$4,228
$4,000 $3,505 $3,418
$2,640 $2,742
$2,000
$929 $1,038 $1,071
$-
Cost per exit Cost per exit to PH
15. About the Surveys
– Meant to capture what purely quantitative
information doesn’t
– Designed for executives/community leaders,
direct service staff, and consumers
– Identifies differences between stakeholder
groups about how they feel system is
working
– Also free on our website!
16. Sample Questions - Leaders
Funding and service decisions in our
community are prioritized to focus on
permanent solutions to homelessness.
The community has a comprehensive
discharge plan that is being used and
monitored for success on a regular basis.
17. Sample Questions – Direct Service Staff
Services are monitored against predetermined
service benchmarks at least once per quarter.
Our community uses a universal process and/or tool
at intake that helps us assess the most
appropriate resources for the consumer's needs.
In my opinion, the intake process is used the same
way by all organizations in my community that
serve the same type of consumers, e.g., families.
18. Sample Questions - Consumers
If you are in permanent housing now, what
resources or services do you need to keep
your housing? Check all that apply.
Do you think that you may become homeless
in the future?
19. How It Ties to HEARTH
– Perceived performance measurement vs.
reality
– Identify gaps in understanding and
implementation
– Buy-in to singular community vision
20. Other Resources
– The Columbus Model
– What Gets Measured, Gets Done
– Webinar: Performance Improvement and
Data (HEARTH)
(As usual: on the website, for free!)
21. The Bottom Line
Become a system.
Measure as a system.
Perform well as a system!
