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When to Focus On
Performance Measurement




           National Alliance to End Homelessness
                         July 13, 2011
Overview

     Homelessness in Detroit

     Role of Homeless Action Network of Detroit

     Need for Performance Measurement

     Organizational Changes

2
General Population Data

      Population of City of Detroit just over
      700,000, spread out over 140 square miles
      –   25% decrease from the 2000 Census data


          Approximately 30% of population in City
          is living at or below poverty rate

          Unemployment remains high
3
Homeless in Detroit:
    Yearly Data

                         2009     2010


    Total Number of      19,229   20,284
    Homeless
    % of Homeless in      40%      37%
    Families
    % of Homeless that    60%      63%
    are Single Adults

4
Homelessness in Detroit:
    Causes and Extent

      Reasons for homelessness:
      –   Eviction
      –   Lack of affordable housing
      –   Job loss/unemployment/underemployment
      –   Substance Abuse


      Increase in multiple episodes of
      homelessness
6
Emergency Shelter System

     Fragmented
     Multiple sources of funding, which are not aligned
     with each other
     90-day limits; most people “max out” on their 90-day
     limit
     Many shelters lack capacity to be able to fully
     engage with the clients
     Shelters struggle to move people to permanent or
     positive housing destinations

7
Homeless Action Network of Detroit

                      Core Purpose
      Providing leadership to address homelessness.


                       Core Values
        Collaboration – we promote partnerships and consensus
        Competence – we advance knowledge and expertise
        Commitment – we live it and expect it
        Performance – we support outcome-driven best practices
        Integrity – we strive to be fair and transparent
        Advocacy – we create awareness and promote policy
        solutions
8
Homeless Action Network of Detroit

     Serves as the lead entity for the Continuum of
     Care for the cities of Detroit, Hamtramck, and
     Highland Park, Michigan
      –   There are over 80 organizations within HAND
             Service providers, community development
             organizations, government/city entities
             Large, small, experienced, novices, and everything in
             between




9
Homeless Action Network of Detroit

      Manage Annual CoC Application to HUD
       –   $20 million in SHP and S+C funds
       –   58 programs; 25 organizations
       –   Each year for the past 3 years the CoC has been awarded
           the Permanent Housing Bonus funds = $2 million each year
      Fiduciary for State ESG Funds
       –   $460,000
       –   Sub-grant the funds to 4 providers to provide prevention &
           rapid re-housing assistance
       –   Manage the contracts and reimbursements

10
Homeless Action Network of Detroit

      Oversee and Manage local Homeless Management
      Information System (HMIS)

      Coordinate and Plan Biennial Point-in-Time Counts

      10-Year Plan to End Homelessness




11
Need for Performance Measurement

      Currently, HAND reviews performance for HUD-
      funded programs during time of Exhibit 1 submission
       –   Exhibit 1 questions
       –   Internal reviewing


      In general, perform relatively well on HUD objectives
       –   PSH 6 months +: 85%
       –   TH to PH: 68%
       –   % Leaving with Employment: 21%


12
Need for Performance Measurement

      Challenges with current process
       –   “Snapshot”
       –   After the fact
       –   Limits ability to provide technical assistance


      Community need
       –   Number of homeless people not decreasing
       –   Significant need
       –   Limited resources


13
Organizational Changes

      Anticipated HEARTH expectations
      Intentionally & proactively making change
      Improving how we “do business”
       –   Creation of dedicated Program Evaluation position
      Partnerships & consultation
       –   Local foundation
       –   Corporation for Supportive Housing
       –   OrgCode
      Beginning stages of journey

14
Contact Information


                 Amanda Sternberg
               (313) 964-3666 x4201
              amanda@handetroit.org
                 www.handetroit.org




15

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2.12 Amanda Sternberg

  • 1. When to Focus On Performance Measurement National Alliance to End Homelessness July 13, 2011
  • 2. Overview Homelessness in Detroit Role of Homeless Action Network of Detroit Need for Performance Measurement Organizational Changes 2
  • 3. General Population Data Population of City of Detroit just over 700,000, spread out over 140 square miles – 25% decrease from the 2000 Census data Approximately 30% of population in City is living at or below poverty rate Unemployment remains high 3
  • 4. Homeless in Detroit: Yearly Data 2009 2010 Total Number of 19,229 20,284 Homeless % of Homeless in 40% 37% Families % of Homeless that 60% 63% are Single Adults 4
  • 5. Homelessness in Detroit: Causes and Extent Reasons for homelessness: – Eviction – Lack of affordable housing – Job loss/unemployment/underemployment – Substance Abuse Increase in multiple episodes of homelessness 6
  • 6. Emergency Shelter System Fragmented Multiple sources of funding, which are not aligned with each other 90-day limits; most people “max out” on their 90-day limit Many shelters lack capacity to be able to fully engage with the clients Shelters struggle to move people to permanent or positive housing destinations 7
  • 7. Homeless Action Network of Detroit Core Purpose Providing leadership to address homelessness. Core Values Collaboration – we promote partnerships and consensus Competence – we advance knowledge and expertise Commitment – we live it and expect it Performance – we support outcome-driven best practices Integrity – we strive to be fair and transparent Advocacy – we create awareness and promote policy solutions 8
  • 8. Homeless Action Network of Detroit Serves as the lead entity for the Continuum of Care for the cities of Detroit, Hamtramck, and Highland Park, Michigan – There are over 80 organizations within HAND Service providers, community development organizations, government/city entities Large, small, experienced, novices, and everything in between 9
  • 9. Homeless Action Network of Detroit Manage Annual CoC Application to HUD – $20 million in SHP and S+C funds – 58 programs; 25 organizations – Each year for the past 3 years the CoC has been awarded the Permanent Housing Bonus funds = $2 million each year Fiduciary for State ESG Funds – $460,000 – Sub-grant the funds to 4 providers to provide prevention & rapid re-housing assistance – Manage the contracts and reimbursements 10
  • 10. Homeless Action Network of Detroit Oversee and Manage local Homeless Management Information System (HMIS) Coordinate and Plan Biennial Point-in-Time Counts 10-Year Plan to End Homelessness 11
  • 11. Need for Performance Measurement Currently, HAND reviews performance for HUD- funded programs during time of Exhibit 1 submission – Exhibit 1 questions – Internal reviewing In general, perform relatively well on HUD objectives – PSH 6 months +: 85% – TH to PH: 68% – % Leaving with Employment: 21% 12
  • 12. Need for Performance Measurement Challenges with current process – “Snapshot” – After the fact – Limits ability to provide technical assistance Community need – Number of homeless people not decreasing – Significant need – Limited resources 13
  • 13. Organizational Changes Anticipated HEARTH expectations Intentionally & proactively making change Improving how we “do business” – Creation of dedicated Program Evaluation position Partnerships & consultation – Local foundation – Corporation for Supportive Housing – OrgCode Beginning stages of journey 14
  • 14. Contact Information Amanda Sternberg (313) 964-3666 x4201 amanda@handetroit.org www.handetroit.org 15