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Home-Based Servicing How, when and why to explore an at-home agent workforce Myra Golden Call Center Webinars
Myra Golden ,[object Object],[object Object],Your speaker , Myra Golden in Tulsa, OK
Introduction and Overview Introduction & Overview Home-Based Servicing
[object Object],[object Object],[object Object],[object Object],Benefits
[object Object],[object Object],[object Object],[object Object],Benefits
[object Object],[object Object],[object Object],[object Object],Benefits
When to Consider Remote Agents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],6 Primary Business Drivers
A Case Study
9 Problems You May Run Into ,[object Object],[object Object],[object Object],[object Object],[object Object]
9 Problems You May Run Into ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],Basic Home Office Setup
Technology - Computer ,[object Object],[object Object],[object Object],[object Object]
Sample Equipment Requirements  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Technology - Phone ,[object Object],[object Object],[object Object],[object Object]
Data Risk Prevention ,[object Object],[object Object],[object Object],[object Object]
[object Object]
Scheduling Ideas ,[object Object],[object Object],[object Object],[object Object],[object Object]
Agent Selection  ,[object Object],[object Object],[object Object],[object Object]
Traits of Success Home Agents ,[object Object],[object Object],[object Object],[object Object],[object Object]
Training Home Based Agents ,[object Object],[object Object],[object Object],[object Object]
Managing Home Based Agent Performance ,[object Object],[object Object],[object Object],[object Object]
Engaging Home Based Agents ,[object Object],[object Object],[object Object],[object Object],[object Object]
Engaging Home Based Agents ,[object Object],[object Object],[object Object],[object Object]
3 Ways to Implement Home Based Servicing ,[object Object],[object Object],[object Object]
Companies Successfully Using Home Based Agents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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How, when and why to explore an at-home agent program