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Icomplete   phone call archive (mobile and landlines) - e brochure
World’s simplest
solution...

             + Archive
                   Cloud / On-Premise
Any handset, no plug-ins!
                Team Friendly...
                • No Software
                • Instant and Invisible
                • Easy Deployment!
                • No voice compression
                • Inexpensive Calls
                • Own private archive
Direct Carrier (HQ Audio)
               Highly Reliable
                    Always ON




                              Direct
 Bank                         Carrier                      Other party
 employee                     Source                       Any phone


            Mobile Call RECORDING
            Cloud Archive / On-Premise Appliance Archive
It actually frees me from
my desk!




Plus it helps me day-to-day, I’m using it to double-check orders,
forward discussions and good for note taking too.
Voicemails find me via email on my smartphone, I can forward
to colleagues by email, neat!
Dual mode, same number...
Automatically Switches between home-office & mobile!
                                                                                  RECORDING...
                                                                                      always on


                              ANYWHERE
                              SIM mobile calls

                                                                  Mobile Phone




                               +
                                                                                                  RECORDING...
                                    From HOME-OFFICE                                                  always on


                                    VoIP Phone-Line
                                    Don’t let staff spend long hours on mobiles
                                    when they need to work from home!




     Click-to-Call included
                                                                                      Softphone
                                                                                      or Handset
SMS messages are automatically
captured too!




                   The bank made it really easy for me
                   to comply – it’s invisible to me!
Call Recording Archive
Compliance with... Financial Services Authority (FSA) policy
Policy Statements PS 10/17 Taping of Mobile Phones
Policy Statements PS 08/01 Telephone Recording
  1. Record and store all ‘relevant conversations’ made with / received from firm-issued
     mobile phones.

  2. And take reasonable steps to prevent ‘relevant conversations’ taking place on private
     communication equipment.



Extensive Search & Retrieval
  •   Web-browser access, with encryption
  •   See call history by Client or Employee
  •   Fast and a pleasure to use!
  •   Live Listen (training) option
  •   On-site (appliance) hardware option
  •   Mobile Calls, VoIP Calls, Voicemails
  •   SMS messages (Sent & Received)
Extensive Search & Filter
Security & Encryption
We use the Advanced Encryption Standard (AES) a symmetric-key encryption
standard adopted by the U.S. Government, suitable for Secret and Top Secret
classifications.
We use the stronger AES-256 bit
encryption level.
All web traffic between your browser and
the archive uses this level of encryption.


Rock-solid carrier-grade reliability
•   Secure, kept for 1-6 years
•   Disaster Recovery included
•   No delete / disable ability for Users
•   Immediate mirror to on-site
•   Highly Scalable
                                             Data 100% stays in the United Kingdom
Mirror of Cloud
                                                          Archive data

       Auxiliary Backup on
             your premises




Call Recording Appliance
                             Fully Managed
                             On-Premise Server
                             provided by and managed
                             by icomplete.com
                             Great Value
                             £399 per month
                             £799 Installation
                             On a 12 month rolling contract
Call Recording Prices                                    Per month                    Setup

Call Recording Archive (Cloud Based)                      £199 pm                 £99 one-off
                                                            OR                           OR
Call Recording Archive (On-Site Appliance)                £399 pm                £499 one-off
*Includes Cloud Based access + Server installed onsite



Mobile SIMs (per 10x)                                     £150 pm                £150 one-off
*Includes £75 team monthly call credit


Geographic Numbers / Dual VoIP mode included                     All prices + VAT and based on 12x Contract




Start with a Pilot (30 days)                                              Service is built on the
                                                                          largest 3G network in
                                                                          the UK.
3x SIMs for £149 + call charges.
Includes a months SIM rental for 3x SIMs.
Your Questions Answered
What do I need to get set up?
Quick and easy to set up, no expensive equipment required. icomplete Mobile SIM cards can be used on any unlocked or
pay as you go mobile device. Simply plug into your mobile and you are ready to go. All call will be recorded, no further
employee action required.

How does it work?
Icomplete has live, real-time connections with it’s Carrier Partner Three. This enables you to see calls (Call presence) as they
are made.

When a call is completed, we create the archive entry immediately, normally within 30 seconds of a call.
Your admin staff have access information on call archive i.e. call history, logs, cost and duration of calls. Employees have
access to their own calls.

How long can I store call recordings?
1-6 years, at your preference.

Where do these call recordings get stored?
On a cluster of servers in a secure (ex nuclear bunker) facility based in UK

Can I keep my number?
No, we provide you with a SIM card which has a brand new number.

Can I use the number via my Computer (Mac or PC)?
Yes, using a softphone you can run your icomplete number in dual-mode, use a headset or a VoIP handset.

Network coverage?
icomplete is an MVNO, using Three UK's 3G network. Three UK is the UK's biggest 3G network with more than 12,400 sites
and close to 97% coverage - by the end of 2010 they expect to reach almost complete 3G UK population coverage.
Your Questions Answered
How much are the call costs
Calls to and from your mobile cost 2.5 pence per minute, plus any outgoing call rates as per our standard tariff.
Example inclusive rates (pence per minute), from:

UK landline (01 / 02 /03)   3.5p          UK mobiles 12.4p            USA from      3.5p           France       3.5p
                                          Australia  4.5p             Germany       4.5p           Turkey       3.8p

Calls are charged by the second rounded up to the nearest penny. Mobile data is charged at 4p per MB and SMS's are 10p
each message.

The call credit (£75 per month) will be aggregated over all SIM's, so if one SIM card user doesn't use as much it will offset a
SIM user who does.

Do I have to let people know that I intend to record their telephone conversations with me?
No, provided you are not intending to make the contents of the communication available to a third party. If you are you will
need the consent of the person you are recording.

Can a business or other organisation record or monitor my phone calls or e-mail correspondence with them?
Yes they can, but only in a limited set of circumstances relevant for that business which have been defined by the LBP
Regulations. The main ones are:

  • to provide evidence of a business transaction
  • to ensure that a business complies with regulatory procedures
  • to see that quality standards or targets are being met in the interests of national security
  • to prevent or detect crime to investigate the unauthorised use of a telecom system
  • to secure the effective operation of the telecom system
Call icomplete today to
start your pilot...

                           How to contact us
 Myles Hantler                   0800 112 0224
                            info@icomplete.com
 myles@icomplete.com        www.icomplete.com


 0207-183-9090            PS 10/17 Taping of Mobile Phones
                          PS 08/01 Telephone Recording




                          Registered office: 10 Bath Road, Swindon, SN1
                                                   4BA, United Kingdom

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Icomplete phone call archive (mobile and landlines) - e brochure

  • 2. World’s simplest solution... + Archive Cloud / On-Premise
  • 3. Any handset, no plug-ins! Team Friendly... • No Software • Instant and Invisible • Easy Deployment! • No voice compression • Inexpensive Calls • Own private archive
  • 4. Direct Carrier (HQ Audio) Highly Reliable Always ON Direct Bank Carrier Other party employee Source Any phone Mobile Call RECORDING Cloud Archive / On-Premise Appliance Archive
  • 5. It actually frees me from my desk! Plus it helps me day-to-day, I’m using it to double-check orders, forward discussions and good for note taking too. Voicemails find me via email on my smartphone, I can forward to colleagues by email, neat!
  • 6. Dual mode, same number... Automatically Switches between home-office & mobile! RECORDING... always on ANYWHERE SIM mobile calls Mobile Phone + RECORDING... From HOME-OFFICE always on VoIP Phone-Line Don’t let staff spend long hours on mobiles when they need to work from home! Click-to-Call included Softphone or Handset
  • 7. SMS messages are automatically captured too! The bank made it really easy for me to comply – it’s invisible to me!
  • 8. Call Recording Archive Compliance with... Financial Services Authority (FSA) policy Policy Statements PS 10/17 Taping of Mobile Phones Policy Statements PS 08/01 Telephone Recording 1. Record and store all ‘relevant conversations’ made with / received from firm-issued mobile phones. 2. And take reasonable steps to prevent ‘relevant conversations’ taking place on private communication equipment. Extensive Search & Retrieval • Web-browser access, with encryption • See call history by Client or Employee • Fast and a pleasure to use! • Live Listen (training) option • On-site (appliance) hardware option • Mobile Calls, VoIP Calls, Voicemails • SMS messages (Sent & Received)
  • 10. Security & Encryption We use the Advanced Encryption Standard (AES) a symmetric-key encryption standard adopted by the U.S. Government, suitable for Secret and Top Secret classifications. We use the stronger AES-256 bit encryption level. All web traffic between your browser and the archive uses this level of encryption. Rock-solid carrier-grade reliability • Secure, kept for 1-6 years • Disaster Recovery included • No delete / disable ability for Users • Immediate mirror to on-site • Highly Scalable Data 100% stays in the United Kingdom
  • 11. Mirror of Cloud Archive data Auxiliary Backup on your premises Call Recording Appliance Fully Managed On-Premise Server provided by and managed by icomplete.com Great Value £399 per month £799 Installation On a 12 month rolling contract
  • 12. Call Recording Prices Per month Setup Call Recording Archive (Cloud Based) £199 pm £99 one-off OR OR Call Recording Archive (On-Site Appliance) £399 pm £499 one-off *Includes Cloud Based access + Server installed onsite Mobile SIMs (per 10x) £150 pm £150 one-off *Includes £75 team monthly call credit Geographic Numbers / Dual VoIP mode included All prices + VAT and based on 12x Contract Start with a Pilot (30 days) Service is built on the largest 3G network in the UK. 3x SIMs for £149 + call charges. Includes a months SIM rental for 3x SIMs.
  • 13. Your Questions Answered What do I need to get set up? Quick and easy to set up, no expensive equipment required. icomplete Mobile SIM cards can be used on any unlocked or pay as you go mobile device. Simply plug into your mobile and you are ready to go. All call will be recorded, no further employee action required. How does it work? Icomplete has live, real-time connections with it’s Carrier Partner Three. This enables you to see calls (Call presence) as they are made. When a call is completed, we create the archive entry immediately, normally within 30 seconds of a call. Your admin staff have access information on call archive i.e. call history, logs, cost and duration of calls. Employees have access to their own calls. How long can I store call recordings? 1-6 years, at your preference. Where do these call recordings get stored? On a cluster of servers in a secure (ex nuclear bunker) facility based in UK Can I keep my number? No, we provide you with a SIM card which has a brand new number. Can I use the number via my Computer (Mac or PC)? Yes, using a softphone you can run your icomplete number in dual-mode, use a headset or a VoIP handset. Network coverage? icomplete is an MVNO, using Three UK's 3G network. Three UK is the UK's biggest 3G network with more than 12,400 sites and close to 97% coverage - by the end of 2010 they expect to reach almost complete 3G UK population coverage.
  • 14. Your Questions Answered How much are the call costs Calls to and from your mobile cost 2.5 pence per minute, plus any outgoing call rates as per our standard tariff. Example inclusive rates (pence per minute), from: UK landline (01 / 02 /03) 3.5p UK mobiles 12.4p USA from 3.5p France 3.5p Australia 4.5p Germany 4.5p Turkey 3.8p Calls are charged by the second rounded up to the nearest penny. Mobile data is charged at 4p per MB and SMS's are 10p each message. The call credit (£75 per month) will be aggregated over all SIM's, so if one SIM card user doesn't use as much it will offset a SIM user who does. Do I have to let people know that I intend to record their telephone conversations with me? No, provided you are not intending to make the contents of the communication available to a third party. If you are you will need the consent of the person you are recording. Can a business or other organisation record or monitor my phone calls or e-mail correspondence with them? Yes they can, but only in a limited set of circumstances relevant for that business which have been defined by the LBP Regulations. The main ones are: • to provide evidence of a business transaction • to ensure that a business complies with regulatory procedures • to see that quality standards or targets are being met in the interests of national security • to prevent or detect crime to investigate the unauthorised use of a telecom system • to secure the effective operation of the telecom system
  • 15. Call icomplete today to start your pilot... How to contact us Myles Hantler 0800 112 0224 info@icomplete.com myles@icomplete.com www.icomplete.com 0207-183-9090 PS 10/17 Taping of Mobile Phones PS 08/01 Telephone Recording Registered office: 10 Bath Road, Swindon, SN1 4BA, United Kingdom