3. Any handset, no plug-ins!
Team Friendly...
• No Software
• Instant and Invisible
• Easy Deployment!
• No voice compression
• Inexpensive Calls
• Own private archive
4. Direct Carrier (HQ Audio)
Highly Reliable
Always ON
Direct
Bank Carrier Other party
employee Source Any phone
Mobile Call RECORDING
Cloud Archive / On-Premise Appliance Archive
5. It actually frees me from
my desk!
Plus it helps me day-to-day, I’m using it to double-check orders,
forward discussions and good for note taking too.
Voicemails find me via email on my smartphone, I can forward
to colleagues by email, neat!
6. Dual mode, same number...
Automatically Switches between home-office & mobile!
RECORDING...
always on
ANYWHERE
SIM mobile calls
Mobile Phone
+
RECORDING...
From HOME-OFFICE always on
VoIP Phone-Line
Don’t let staff spend long hours on mobiles
when they need to work from home!
Click-to-Call included
Softphone
or Handset
7. SMS messages are automatically
captured too!
The bank made it really easy for me
to comply – it’s invisible to me!
8. Call Recording Archive
Compliance with... Financial Services Authority (FSA) policy
Policy Statements PS 10/17 Taping of Mobile Phones
Policy Statements PS 08/01 Telephone Recording
1. Record and store all ‘relevant conversations’ made with / received from firm-issued
mobile phones.
2. And take reasonable steps to prevent ‘relevant conversations’ taking place on private
communication equipment.
Extensive Search & Retrieval
• Web-browser access, with encryption
• See call history by Client or Employee
• Fast and a pleasure to use!
• Live Listen (training) option
• On-site (appliance) hardware option
• Mobile Calls, VoIP Calls, Voicemails
• SMS messages (Sent & Received)
10. Security & Encryption
We use the Advanced Encryption Standard (AES) a symmetric-key encryption
standard adopted by the U.S. Government, suitable for Secret and Top Secret
classifications.
We use the stronger AES-256 bit
encryption level.
All web traffic between your browser and
the archive uses this level of encryption.
Rock-solid carrier-grade reliability
• Secure, kept for 1-6 years
• Disaster Recovery included
• No delete / disable ability for Users
• Immediate mirror to on-site
• Highly Scalable
Data 100% stays in the United Kingdom
11. Mirror of Cloud
Archive data
Auxiliary Backup on
your premises
Call Recording Appliance
Fully Managed
On-Premise Server
provided by and managed
by icomplete.com
Great Value
£399 per month
£799 Installation
On a 12 month rolling contract
12. Call Recording Prices Per month Setup
Call Recording Archive (Cloud Based) £199 pm £99 one-off
OR OR
Call Recording Archive (On-Site Appliance) £399 pm £499 one-off
*Includes Cloud Based access + Server installed onsite
Mobile SIMs (per 10x) £150 pm £150 one-off
*Includes £75 team monthly call credit
Geographic Numbers / Dual VoIP mode included All prices + VAT and based on 12x Contract
Start with a Pilot (30 days) Service is built on the
largest 3G network in
the UK.
3x SIMs for £149 + call charges.
Includes a months SIM rental for 3x SIMs.
13. Your Questions Answered
What do I need to get set up?
Quick and easy to set up, no expensive equipment required. icomplete Mobile SIM cards can be used on any unlocked or
pay as you go mobile device. Simply plug into your mobile and you are ready to go. All call will be recorded, no further
employee action required.
How does it work?
Icomplete has live, real-time connections with it’s Carrier Partner Three. This enables you to see calls (Call presence) as they
are made.
When a call is completed, we create the archive entry immediately, normally within 30 seconds of a call.
Your admin staff have access information on call archive i.e. call history, logs, cost and duration of calls. Employees have
access to their own calls.
How long can I store call recordings?
1-6 years, at your preference.
Where do these call recordings get stored?
On a cluster of servers in a secure (ex nuclear bunker) facility based in UK
Can I keep my number?
No, we provide you with a SIM card which has a brand new number.
Can I use the number via my Computer (Mac or PC)?
Yes, using a softphone you can run your icomplete number in dual-mode, use a headset or a VoIP handset.
Network coverage?
icomplete is an MVNO, using Three UK's 3G network. Three UK is the UK's biggest 3G network with more than 12,400 sites
and close to 97% coverage - by the end of 2010 they expect to reach almost complete 3G UK population coverage.
14. Your Questions Answered
How much are the call costs
Calls to and from your mobile cost 2.5 pence per minute, plus any outgoing call rates as per our standard tariff.
Example inclusive rates (pence per minute), from:
UK landline (01 / 02 /03) 3.5p UK mobiles 12.4p USA from 3.5p France 3.5p
Australia 4.5p Germany 4.5p Turkey 3.8p
Calls are charged by the second rounded up to the nearest penny. Mobile data is charged at 4p per MB and SMS's are 10p
each message.
The call credit (£75 per month) will be aggregated over all SIM's, so if one SIM card user doesn't use as much it will offset a
SIM user who does.
Do I have to let people know that I intend to record their telephone conversations with me?
No, provided you are not intending to make the contents of the communication available to a third party. If you are you will
need the consent of the person you are recording.
Can a business or other organisation record or monitor my phone calls or e-mail correspondence with them?
Yes they can, but only in a limited set of circumstances relevant for that business which have been defined by the LBP
Regulations. The main ones are:
• to provide evidence of a business transaction
• to ensure that a business complies with regulatory procedures
• to see that quality standards or targets are being met in the interests of national security
• to prevent or detect crime to investigate the unauthorised use of a telecom system
• to secure the effective operation of the telecom system
15. Call icomplete today to
start your pilot...
How to contact us
Myles Hantler 0800 112 0224
info@icomplete.com
myles@icomplete.com www.icomplete.com
0207-183-9090 PS 10/17 Taping of Mobile Phones
PS 08/01 Telephone Recording
Registered office: 10 Bath Road, Swindon, SN1
4BA, United Kingdom