The document summarizes an upcoming start up meeting for service projects transitioning to Phase 1. The meeting will include an introduction, approach discussion, themes emerging from project plans, an action learning session on overcoming barriers and an expert class on social networking. It will also cover the student summer of innovation competition and how participants can get involved. The afternoon involves action learning sets and closing.

1. 25/02/2014
Start Up Meeting
Phase 1 Transition to Service Projects

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Introduction
Aims/Objectives
10:10 Approach to us working together in this phase
10:20 Exploration of themes emerging from your project plans
12:10 Action Learning – Overcoming barriers to success, identifying and
solving problems
12:30 Lunch
13:30 Action Leaning Sets
15:15 Expert class (David on Social Networking)
15:40 Student Summer of Innovation 2014 – how might you get involved.
16:00 Close
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Introduction
Approach
• Assign Jisc Project Manager
• Myles – CfP and FundFind
• Paul - UniBoard and WikiNets
• David – Unisocs and Konnect
• Establish contract and agree a plan/deliverables (Feb/Mar)
• Start-up (business planning)
• Support (Monthly Action Learning meetings and specialist advice)
• Dissemination/Events (DigiFest, Showcase, etc.)
• Development and pilot (Project Specific)
• Evaluation/Review (Progress against deliverables, Customer feedback from
piloting, Refining the process)
• Develop business cases
• Discuss next steps (July onwards)
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Themes emerging from project plans
David Kernohan
•
This is me, feeding back on behalf of the team on your project plans
and other documents you have sent us. Hello.
•
I’m raising general issues, not specific ones project by project. I’m not
going to call out any projects for doing particular BAD THINGS.
•
(apart from Konnect, because they’re not here)
•
(actually no, not even that)
•
(also, no ponies)
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5. SOSI service start up meeting 20/02/2014
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6. 25/02/2014
Action Learning

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Rate of Change vs Rate of Learning
Rate of
Learning
(L)
Rate of Change (C)

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The learning set
A small group of people, who meet regularly.
Learning sets may vary in size from - with four to six being set
members an optimum size. The learning set acts as:
·
a helpful, questioning group
·
a listening ‘mirror’
·
a resource group
·
a support and challenge group
·
a reflective group
·
a learning group
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How does a set differ from other
working groups?
The aim of the set is not to resolve issues together. The
aim of the learning set is to help each individual member
accelerate their own rate of learning with the support
and challenge of the other group members
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What can you gain from a set?
•
Time and space for your own reflections
•
Insights and perspectives from others/with others
•
Other’s knowledge and experiences
•
An opportunity to ‘hear yourself think – and respond’
•
Support and challenge from others
•
Sharing successes and confusions with others – and learning from them
•
Hearing yourself be helpful – and gaining in confidence
•
Building your questioning and listening skills
•
Moving forward to address a problem or manage task – having
committed yourself to action
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Ground Rules
1. Four meetings
2. Be there for meetings
3. Be active in membership
4. Confidentiality - Chatham House rules
5. Speakers – use your time as you see fit
6. Set members - give whole attention, active listening allow
silence, ask insightful questions
7. No action without learning, no learning without action;
Sum up the actions you intend to take at the end!
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Active Listening
Active listening requires paying attention to one person over a sustained
period of time whilst absorbing the underlying messages that the presenter is
giving. Give encouragement to the speaker to continue opening up on the
details of their problem. Show empathy to the feelings that emerge from the
presenter.
Active listening is enhanced by:
•
body language: making eye contact, nodding, attentive posture;
•
checking understanding: reflecting back what has been said to check for
mutual understanding;
•
exploring feelings that underlie the presenter’s response to an issue;
•
summarising issues to enable presenters to clarify their thoughts;
•
probing with further questions to gain deeper insight into the issue in hand.
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Open Questions
•
No advice, no anecdotes!
•
•
What would be the consequences of taking
different action?
What were you expecting from this
situation?
•
What is the worst thing that could happen?
•
How did you feel about what was
happening?
•
Who else could assist you with this issue?
•
What is your strongest feeling about this
situation?
•
Do you believe that this situation can be
resolved satisfactorily?
•
What else do you need to know or find out?
•
If you could start again, how would you act
differently?
•
What would be the easiest/hardest solution?
•
What would have made things better?
•
What assumptions are you making
about the situation?
•
How do you know?
•
Why does it have to be that way?
•
Is there a way you could have done
things differently?
•
What is the best possible outcome?

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Role of the facilitator
•
to help each participant gain the
maximum from the learning
opportunities presented
•
ensuring that the process of
action learning is maintained with
all group members respecting the
agreed groundrules
•
ensure that time is fairly
distributed across the set
members
•
Ensure presenters sum up with
intended actions
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Role of the scribe
•
note any general points of
learning
•
capture any widely felt support
needs
•
present feedback (Chatham
House) to the plenary session
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Two Sets
•
Facilitator & Scribe Myles
•
Facilitator Paul
•
Samantha Jones (UniSocs)
•
Scribe David
•
David Furlong (WikiNets)
•
Matt Beveridge (Uni-Board)
•
Matthew Terrell (CFP)
•
Joseph Chamberlain (UniSocs)
•
Emanuil Tolev (FundFind)
•
Brendan Fong (WikiNets)
•
Martin Kruusimagi (CFP)

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Lunch
Think of a problem to bring to the set
Something that
• You’re struggling with
• You’re personally attached to
• Is impeding the project
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“Expert” Session on Social Media
David Kernohan
Rule 1: Anyone who claims to be a “social media expert”
is a fraud.
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Exercise
1.
Identify a competitor, or a company/start up in your field. Or someone
interesting.
2.
Look at the way they use social media. What services are they using?
What are they doing with them? What do they share? How do they
come across?
3.
How do you feel about the way they are using social media? How does
it change your perception of the product and the company?
4.
Very quickly present back.
(Timing – 10-15 mins, then presentation/discussion)
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Student Summer of Innovation 2014
Launch date
•
Launch Feb/March – closing date 31 May 2014
•
You can enter another idea!
•
Supporting this year’s projects
• Email list
• Summer School events
•
Help promote the competition to your peers, institution(s), etc.
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