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The Online Empowered Patient Has Come of Age; Is Your Hospital Part of the Conversation? Effective Participation in the Social Media Conversation Takes Strategic Planning and Analysis MyHealthCommunity Social Network, Inc 135 Market St., Portsmouth, NH,  03801   603-553-2997   www.myhealthcommunity.net Copyright © 2010 MyHealthCommunity Social Networks, Inc. All Rights Reserved
[object Object],[object Object],[object Object],[object Object],Critical Social Media Concepts:  Social Media is a Process
Marketing Shifts to Voice of the Patient  ,[object Object],[object Object],[object Object],[object Object]
Is it Time for A Strategic Social Media Plan ? ,[object Object],[object Object],[object Object],[object Object],It may be time to reconvene and put together a strategic social media plan…
You’re observing You are participating on  many platforms You have A Facebook page, lots of fans, you’re tweeting. Where are You in the Social Media Sphere?
You’re  Observing …. ,[object Object],[object Object],[object Object],[object Object]
You’re Talking on Facebook and Tweeting Fans ,[object Object],Your Hospital has 527 fans!
You are participating…. ,[object Object],[object Object],[object Object],[object Object]
Finding this Social Media A Challenge ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Take the Next Step
What Value Do You Seek in Social Media? What social media purposes align with your own hospital’s goals and priorities?  Why are you entering this market sphere? What value are you seeking from it ?  What promises do you believe social media holds for your hospital, patients and clinicians?
Build Relationships and Loyalty   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Cost Savings, Efficiency
Staff Recognition  & Personal Development   ,[object Object],[object Object],[object Object],[object Object],[object Object]
Respond to Complaints ,[object Object],[object Object],[object Object]
Enhance Your Reputation, Increase Brand Awareness ,[object Object],[object Object],[object Object]
Mechanism to Partner with Public Health ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],Value to Patient-  Put the patient in control
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Administrative control by hospital
Whose in Control? Admin Rights?
[object Object],[object Object],[object Object],[object Object],[object Object],Protecting Patient Privacy in the Conversation
A Coordinated Approach to Social Media:  Building a Social Media Strategy Measure & Re-Strategize Engage & Interact Build & Test ,[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Build a Successful Strategy   ,[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Build a Successful Strategy   Build & Test Tactics – Platforms – Security – Process – Controls - Measurement
Build a Successful Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],Engage & Interact
Build a Successful Strategy ,[object Object],[object Object],[object Object],[object Object],Measure & Re-Strategize Pull analytics, assemble key stakeholders and present data. Adjust your processes and tactics to try to increase participation and increase qualities of posts and other content.
Build a Successful Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Measure & Re-Strategize Create contests and other innovative motivators to drive more people to your platforms and get them to participate. Show appreciation for their contribution to making your social media a valuable way to interact with your community.
Develop A Strategy   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Move To a Fully-Integrated Social Media Solution Link to Secure Patient Community My Health Secure, Online Patient Community Users Share Back to Their Facebook Pages Your Content www.myhealthcommunity.net Find  Patients, Families. Recruit Community members on Facebook Establish Page  Educate Users. Update often Respond & Redirect for privacy Listen, Learn User Needs, Opinions  Push out News, Promote Events,  Service lines Video ,  Photos Pull in users to Comment, Share Content with Friends,  An Integrated Approach to Social Media Link to Hospital Website
Creating a Fully-Integrated Social Media Solution ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],Creating a Fully-Integrated Social Media Solution
Step Into the Social Media World ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Time is Now For A Social Media Plan ,[object Object],[object Object],[object Object]
Thank You ! [email_address] Visit us at: www.myhealthcommunity.net MyHealthCommunity Social Network, Inc 135 Market St., Portsmouth, NH, 03801  603-553-2997

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Effective Hospital Participation in the Social Media Conversation Takes Strategic Planning and Analysis

  • 1. The Online Empowered Patient Has Come of Age; Is Your Hospital Part of the Conversation? Effective Participation in the Social Media Conversation Takes Strategic Planning and Analysis MyHealthCommunity Social Network, Inc 135 Market St., Portsmouth, NH, 03801 603-553-2997 www.myhealthcommunity.net Copyright © 2010 MyHealthCommunity Social Networks, Inc. All Rights Reserved
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  • 5. You’re observing You are participating on many platforms You have A Facebook page, lots of fans, you’re tweeting. Where are You in the Social Media Sphere?
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  • 11. What Value Do You Seek in Social Media? What social media purposes align with your own hospital’s goals and priorities? Why are you entering this market sphere? What value are you seeking from it ? What promises do you believe social media holds for your hospital, patients and clinicians?
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  • 21. Whose in Control? Admin Rights?
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  • 30. Move To a Fully-Integrated Social Media Solution Link to Secure Patient Community My Health Secure, Online Patient Community Users Share Back to Their Facebook Pages Your Content www.myhealthcommunity.net Find Patients, Families. Recruit Community members on Facebook Establish Page Educate Users. Update often Respond & Redirect for privacy Listen, Learn User Needs, Opinions Push out News, Promote Events, Service lines Video , Photos Pull in users to Comment, Share Content with Friends, An Integrated Approach to Social Media Link to Hospital Website
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  • 35. Thank You ! [email_address] Visit us at: www.myhealthcommunity.net MyHealthCommunity Social Network, Inc 135 Market St., Portsmouth, NH, 03801 603-553-2997

Hinweis der Redaktion

  1. Polls, opinions reflect their views in real time, you respond. Polls, opinions reflect their views in real time, you respond. – not sure needed
  2. Animated picture buttons grow and turn on path (Advanced) To reproduce the curved shape on this slide, do the following: On the Home tab, in the Slides group, click Layout , and then click Blank . On the Home tab, in the Drawing group, click Shapes , and then under Basic Shapes click Right Triangle (first row, fourth option from the left). On the slide, draw a triangle. Under Drawing Tools , on the Format tab, in the Size group, enter 7.5” into the Height box and enter 4.75” into the Width box. On the Home tab, in the Drawing group, click Arrange , point to Align , and then do the following: Click Align Middle . Click Align Left . On the slide, select the triangle. Under Drawing Tools , on the Format tab, in the Insert Shapes group, click Edit Shape , and then click Edit Points . Right-click the diagonal side of the triangle, and then click Curved Segment . Click the bottom right corner of the triangle and then move the curve adjustment handle to create a consistent curve. Also on the Format tab, in the Shape Styles group, click Shape Fill , and then under Theme Colors click White, Background 1 (first row, first option from the left). Also on the Format tab, in the Shape Styles group, click Shape Outline , and then click No Outline . To reproduce the background effects on this slide, do the following: On the Design tab, in the Background group, click Background Styles , and then click Format Background . In the Format Background dialog box, click Fill in the left pane, select Gradient fill in the Fill pane, and then do the following: In the Type list, select Linear . In the Angle box, enter 225 . Under Gradient stops , click Add gradient stops or Remove gradient stops until two stops appear in the slider. Also under Gradient stops , customize the gradient stops as follows: Select the first stop in the slider, and then do the following: In the Position box, enter 0% . Click the button next to Color , and then under Theme Colors click White, Background 1 (first row, first option from the left). In the Transparency box, enter 0%. Select the first stop in the slider, and then do the following: In the Position box, enter 100% . Click the button next to Color , click More Colors , and then in the Colors dialog box, on the Custom tab, enter values for Red: 230 , Green: 230 , Blue: 230 . To reproduce the picture and text effects on this slide, do the following: On the Insert tab, in the Images group, click Picture . In the Insert Picture dialog box, select a picture, and then click Insert . On the slide, select the picture. Under Picture Tools , on the Format tab, in the Size group, click the arrow under Crop, click Crop to Shape , and then under Basic Shapes click Oval (first option from the left). With the picture still selected, under Picture Tools , on the Format tab, in the Size group, click the Size and Position dialog box launcher. In the Format Picture dialog box, resize or crop the image so that the height is set to 1.2” and the width is set to 1.2” . To crop the picture, click Crop in the left pane, and in the right pane, under Crop position , enter values into the Height , Width , Left , and Top boxes. To resize the picture, click Size in the left pane, and in the right pane, under Size and rotate , enter values into the Height and Width boxes. Also in the Format Picture dialog box, click 3-D Format in the left pane, and then, in the 3-D Format pane, do the following: Under Bevel , click the button next to Top and click Circle (first row, first option from the left). Under Surface , click the button next to Material , and then under Standard click Metal (fourth option from the left). Click the button next to Lighting , and then under Neutral click Contrasting (second row, second option from the left). In the Angle box, enter 25° . Also in the Format Picture dialog box, click Shadow in the left pane. In the Shadow pane, click the button next to Presets , under Outer click Offset Diagonal Bottom Left (first row, third option from the left), and then do the following: In the Transparency box, enter 77% . In the Size box, enter 100% . In the Blur box, enter 10 pt . In the Angle box, enter 141° . In the Distance box, enter 10 pt . On the slide, drag the picture onto the curve, near the top. On the Insert tab, in the Text group, click Text Box . On the slide, drag to draw the text box. Enter text in the text box and select it. On the Home tab, in the Font group, do the following: In the Font list, select Corbel . In the Font Size box, enter 22 . Click the arrow next to Font Color , and then under Theme Colors click White, Background 1, Darker 50% (sixth row, first option from the left). On the Home tab, in the Paragraph group, click Align Text Left to align the text left in the text box. On the slide, drag the text box to the right of the picture. To reproduce the animation effects on this slide, do the following: It will help to zoom out in order to view the area off the slide. On the View tab, in the Zoom group, click Zoom . In the Zoom dialog box, select 65% . On the Animations tab, in the Advanced Animation group, click Add Animation , and then click More Entrance Effects. In the Add Entrance Effect dialog box, under Moderate , click Grow & Turn , and then click OK. On the Animations tab, in the Timing group, in the Start list, select With Previous . On the Animations tab, in the Timing group, in the Duration box, enter 1 . On the Animations tab, in the Advanced Animation group, click Add Animation , and then under Motion Paths click Arcs. On the Animations tab, in the Timing group, in the Start list, select With Previous . On the Animations tab, in the Timing group, in the Duration box, enter 1 . On the Animations tab, in the Animation group, click Effect Options , and then click Right . On the Animations tab, in the Animation group, click Effect Options , and then click Reverse Path Direction . On the slide, select the arc effect path, and then drag the bottom sizing handle below the bottom of the slide. Drag the right side sizing handle to the left until the path curve approximately matches the curve of the modified triangle. Drag the green rotation handle to the left to rotate the arc path to match the curve of the modified triangle. Drag the arc path so that the red arrow is in the center of the picture. You may need to make further adjustments to the length, width, and angle of the arc path to match the curve of the modified triangle. On the slide, select the text box. On the Animations tab, in the Advanced Animation group, click Add Animation , and then under Entrance click Fade. On the Animations tab, in the Timing group, in the Start list, select After Previous . On the Animations tab, in the Timing group, in the Duration box, enter 1 . To reproduce the other animated pictures and text boxes on this slide, do the following: On the Animations tab, in the Advanced Animation group, click Animation Pane . On the slide, press and hold CTRL and then select the picture and the text box. On the Home tab, in the Clipboard group, click the arrow next to Copy , and then click Duplicate . On the slide, drag the duplicate picture and text onto the curve below the first group. On the slide, select the duplicate picture. Under Picture Tools , on the Format tab, in the Adjust group, click Change Picture . In the Insert Picture dialog box, select a picture, and then click Insert . Under Picture Tools , on the Format tab, in the Size group, click the Size and Position dialog box launcher. In the Format Picture dialog box, resize or crop the image so that the height is set to 1.2” and the width is set to 1.2” . To crop the picture, click Crop in the left pane, and in the right pane, under Crop position , enter values into the Height , Width , Left , and Top boxes. To resize the picture, click Size in the left pane, and in the right pane, under Size and rotate , enter values into the Height and Width boxes. In the Animation Pane , click the Arc animation effect for the new picture. Drag the green rotation handle to the right to rotate the arc path to match the curve of the modified triangle. Drag the arc path so that the red arrow is in the center of the picture. Click in the duplicate text box and edit the text. Repeat steps 2-7 two more times to reproduce the third and fourth pictures and text boxes with animation effects.
  3. Providing answers to their questions, gaining support from fellow patients and advice from the clinical experts is disjointed and difficult to navigate with the numerous social media tools you have implemented.
  4. Same picture Same picture
  5. I changed this a lot because I didn’t understand the last 6 bullets
  6. SHOULD WE BE GIVING THESE IDEAS AWAY?