Managing Up Rentchler and Rodriguez PPT

1. Managing Up A Presentation for San Jose State University School of Library Information Science

7. “ Useem says almost anyone in an organization can lead up if the organization encourages it. If you’re a middle or top person at Motorola, Hewlett-Packard or Deutsche Bank, you should want all the help you can get from the ranks below. The markets these companies face are far too complex for any one person to see it all. But it’s also critical that companies create a culture that helps people understand that you do want upward feedback, that you want coaching and assistance in being effective, that you want all the strategic insights on your markets that people below can provide." (MU team: note connections to mentoring, organizational culture)

8. We are all managers : of ourselves, our presentation, our trustworthiness, our reputation, our interactions with others: tactical : making things happen We are all leaders : the result of affective management skills in the accomplishing the mission of the person or enterprise strategical : visioning what needs to happen

10. FOR THE EXTRAVERTS: Provide personal training or use co-training pairs or teams. Don't rely solely on written guides or isolated self-training. Allow for early exploration of a new product with "real users." Accept "thinking out loud" in deliberation of policy or procedural matters.

11. THE PERCEIVING PREFERENCES FOR SENSING TYPES: Highlight the practical advantages of a new product. Provide realistic examples of sample searches, or lists of features to be mastered. Provide concise, specific trouble-shooting instructions. Create a grid showing comparative commands. Provide concrete, step-by-step instructions whenever possible, and take advantage of the S's ability to write them.

12. FOR INTUITIVE TYPES: Point out the innovative and creative features of a new product, and its conceptual framework. Encourage learning through loosely structured exploration. For trouble-shooting, convey a bit of theory about "why" it works, along with the specifics of what-to-do. Take advantage of the N's ability to conceptualize and envision possibilities for the future.

13. THE JUDGING OR DECISION-MAKING PREFERENCES FOR THINKING TYPES: In training, emphasize the rules and logic that underlie operations of a system or product. Provide a clear statement of the objectives of new programs. Provide firm policy and procedures based on objective, consistent criteria. Make use of T's ability to analyze and critically evaluate systems.

14. FOR FEELING TYPES: Stress ways in which new services will benefit real people. Provide a supportive, friendly climate for learning; minimize competition. Relate rules and policies to the ultimate good of the users; allow some discretion in interpreting rules for specific situations. Make use of F's ability to understand people's needs and predict their reactions.

15. THE LIFESTYLE OR ORGANIZING PREFERENCES FOR JUDGING TYPES: Prepare for the unpredictable. Provide back-up equipment and supplies; make policies to handle emergencies. Provide a sense of direction and goals when services and systems are in rapid flux. Settle some issues as you can. Acknowledge the need for closure, even if it is deferred. Make use of J's ability to organize and plan.

16. FOR PERCEIVING TYPES: Allow for flexibility in the handling of unforeseen problems and emergencies. Avoid rushing into decisions without adequately considering the data and possible alternatives. Remind people that some decisions can be reversed, if they don't work out successfully. Make use of P's adaptability and zest for change.

17. Next please read the WordDoc “Excerpts”. Then view the Video. Lastly post your response to the question and respond to another classmate’s.

18. We have provided some practical information that you will find immediately useful.