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The Kenya ICT Master Plan 2017- Paul Kukubo
The Kenya ICT Master Plan 2017- Paul Kukubo
HE, President Mwai Kibaki, presides over the official
          ground breaking of Konza Technology City.
                                      January 2013




      2 0 1 7




                                            1
Hon. Samuel L.Poghisio,
                    EGH, MP
    Minister for Information
2      and Communications
Minister’s Statement

Access to information is crucial to economic growth. Information and communications technology offer a powerful tool that, if deployed
equitably, can ensure citizens are empowered and Government can deliver services more effectively. Information is vital for the efficient
delivery of public and private sector product and services that are responsive to the needs of citizens and businesses as well as capacity
creation.


For a variety of reasons (economic and policy), developing countries like Kenya are less equipped to take advantage of the potential in ICT to
stimulate growth, and are likely to fall behind advanced economies. The Kenya ICT Master Plan is therefore not designed in isolation, given
that there is evidence from developed countries that investment in ICT facilitates economic growth by increasing productivity. As the Kenya
Government ensures an enabling ICT environment and regulatory framework, this plan aims at stimulating the setup of ICT-related businesses
to enhance employment creation.


At the heart of this document is a strategic intent to develop a robust ICT sector that will enhance economic growth through creation of
businesses and hence employment. In the execution of this plan, Kenya will become a leading ICT hub for the region, improve the lives of
her citizens and see significant ICT-led economic growth in line with Vision 2030. This ICT Master Plan aims at building and promoting an
environment where more service sector businesses are created and are able to thrive through leveraging on ICT.


ICT offers key benefits that make life simpler and more convenient for citizens and businesses and provides channels to collaborate and
share information, which in turn enables innovation.


The Government while guiding budgets will ensure that projects deliver the value they promise towards attainment of the objectives of this
Master Plan. Achievements will underlie the Government’s commitment in enhancing transparency, ensuring greater accountability to the
public as well as opening up new opportunities for local entrepreneurs.




                                                                                                                                                 3
4
By 2017, Kenya becomes
Africa’s most globally respected
           knowledge economy
                         - Master Plan Vision




                                  5
Dr. Bitange Ndemo,
                           CBS
    PS, Ministry of Information
          and Communications



6
Our Journey
The Kenya ICT Master Plan 2017 is focused on driving real economic growth. The Ministry of Information and Communications will take a three-
pronged approach in the execution of this plan, which recognizes Government projects that deliver citizen’s needs, the need to strengthen
industry through ICT and encouragement of the creation of ICT businesses.

Kenya’s ICT Master Plan aspires to position Kenya as a regional leader in ICT while delivering the latest and most robust infrastructure.

Open standards, transparency and accountability are all key to the success of this Master Plan. Further, the Ministry is diligently working on
standardizing business processes and the development of sub-plans to allow for the delivery of innovative public services within Government.

We are strengthening governance and increasing engagement with Government and with Private Sector to remove barriers that would impede
execution. This plan centers on the needs of the citizen to ensure all efforts are designed to address those needs and truly deliver a society
built on knowledge.

There are challenges anticipated in enabling the realization of ICT as an
integral component of Vision 2030. This plan has therefore, been designed with
interventions that are specific to both Social and Economic Pillars. The initiatives
                                                                                                                                    Open and
in this plan have been mainstreamed with the objectives of Vision 2030 given                                                         efficient
                                                                                                                                  Government
that the Government acknowledges that the future of our economy depends on                Kenya as a         A society           delivering value
                                                                                            leading          built on              through ICT
developing a skillful and knowledgeable human capital.                                    African ICT       knowledge
                                                                                              Hub
For Kenya to achieve full benefits of ICT the plan has set seven key intervention areas
                                         ,
under the vision 2030 social pillar namely: Education and Training, Health Sector,
Water and Sanitation, Environment, Housing and Urbanization, Gender, Youth and
Vulnerable groups, Social Equity and Poverty Reduction. In addition, there would be                            Robust,
seven key areas of intervention under the vision 2030 economic pillar. These are:                           accessible &
                                                                                                           affordable ICT
Tourism, Agriculture, Wholesale and Retail Trade, Manufacturing, Business Process                          infrastructure

Outsourcing and Financial Services and Creative Industry.




                                                                                                                                                    7
Strategic Goals

                         Every Citizen Connected
    Every citizen, resident, home and institution will be connected through countrywide
                     robust, accessible and affordable ICT infrastructure.



                         Kenya is Africa’s ICT Hub
    Kenya will become the leading ICT Hub in Africa, attracting leading global players and
            generating globally respected local entrepreneurship and innovation.



                            Public Services for All
    Public Services will be available to all citizens through ICT and ICT will enable a truly
     integrated, open and efficient Government delivering meaningful value to citizens.



                     A Society Built on Knowledge
       Kenya will be a Knowledge Based Society. All Kenyans will be able to use ICT to
    improve their knowledge, businesses and livelihood. ICT will be the greatest enabler
                                 of Kenya’s economic growth.




8
Strategic Pillars


     1. Enhanced Public Value                   2. Development of ICT                         3. Strengthen ICT as a
                                                   Businesses                                    driver of industry

     Enhancing the delivery and                 Develop Kenyan ICT Business                    Transformation of key Vision
     access of public services                  that lead the world in                         2030 economic sectors to
     for all through strategic                  understanding emerging                         significantly enhance their
     and innovative use of ICTs                 market needs                                   productivity and global
     and achieve exemplary                                                                     competitiveness and growth
     governance




One stop shop approach to the delivery of    Establish eco-system for market adoption of   Establish eco-system for ICT adoption with
public services to persons and               locally developed innovations;                special emphasis on SMEs;
establishments;
                                                   100 successfully commercialized              Impact on GDP +25%.
  Access by 100% persons.                          businesses.                                  60% automation of SMEs.
  Access by 100% establishments.                   20 new innovations that are globally         +50% productivity gain for Vision
  Access to 80% of public sector services.         propagated through government                2030 economic sectors.
                                                   co-facilitated commercialization.
Improved governance through a
whole-of-government approach constitution    An ICT Industry that is a substantial
to IT alignment;                             economic driver;

     Best in class enterprise architecture         USD 2Bn sector.
     that addresses the imperatives of the         500 new Tier 1 ICT companies.
     new constitution.                             50,000 jobs.
     Best in class implementation.




                                                                                                                                        9
Foundational Pillars

                   Integrated Country Positioning:
                                                                                                      • Campaign for Local
     Integrate Kenya’s ICT agenda into local and international communication including              and International ICT Country
     policy, political and diplomatic initiatives to promote Kenya’s innovation and Konza                    positioning.
                                      Technology City.                                               • Konza City Marketing




                      Enhancing Citizen Capacity:                                                     • Campaign for Local
                                                                                                    and International ICT Country
     Deploy integrated, open and secure national networks across all technology domains                      positioning.
      with an emphasis on shared access, growing national capacity and inclusion of all              • Konza City Marketing
                                           citizens



                                                                                                        • Next generation
                                                                                                           super-broadband
                                                                                                      networks, enhanced NOFBI,

      Integrated ICT Infrastructure & Info-structure:                                              thematic super networks (Health,
                                                                                                    Agriculture, Education, Trade)

         Minimize duplication and create true integration in the investment in public
      services ICT to enable best practice application of shared services, national data     • World class Government Shared Services

                      infrastructure, open data, and policyframeworks                               backbone & Citizen end to end
                                                                                                   services, Citizen services centre


10
                                                                                                       Core shared services
                                                                                                             applications
Strategic Pillar 1: Enhanced Public Value

The Public Value pillar will focus on enhancement of the quality of life for
all Kenyans through affordable, accessible and available ICT. The goal is to
attain +90% inclusion of Kenyan society to public services, information and
                          knowledge through ICT.


The plan will allow for ubiquitous solutions for centralized public service
                                  delivery.
               The pillar will address the following services;
  Health, Education, Agriculture, Youth, Gender and Vulnerable Groups.




                                                                           11
Connected Health                           Connected Education


                                                     Education is the
                                                                            Expected outcomes
                                                     foundation of
                                                                            • Connected
     ICT adoption in the    Expected outcomes:       knowledge for all.
                                                                              academic centres
     health sector will     • A working Health       ICT within the
                                                                            • Access to online
     focus on enhancing        Information           education sector
                                                                              resources for
     health service            Management            will ensure
                                                                              students and
     provision for             System                connectivity for all
                                                                              teachers
     Kenyans. This will     • A Telemedicine         students by
                                                                            • Increase online
     ensure faster             strategy              providing virtual
                                                                              participation by
     service delivery for   • Counterfeit drug       classrooms to
                                                                              adults
     all.                      control services      enable learning
                                                                            • Improved quality of
                            • Medical informa-       through online
                                                                              education
                               tion and mobile       participation.
                                                                            • National Schools
                               health applications
                                                                              Education Network
                               availability to
                                                                              (SENet)
                               citizens




12
Youth, Gender and
Connected Agriculture                             Vulnerability Groups



Kenya is an                                     Kenya’s population     Expected outcomes
agricultural country.
                        Expected outcomes
                                                majority consists of   • Affordable
Adoption of ICT will    • Connected and ICT
                                                the youth and with       connectivity in
facilitate access to      savvy farmers
                                                the gender balance       youth service
information for         • Affordable
                                                initiatives, Kenya,      organizations
improving                 connectivity for
                                                through ICT will       • IT savvy youth
production among          farmers
                                                ensure that IT         • Increase
farmers. Through        • Social networks and
                                                literacy in the          employment levels
this, Kenya will          collaboration tools
                                                country is increased     among the youth
increase her exports
                                                especially among         through ICT
to other countries
while reducing                                  the youth and            opportunities
imports and                                     vulnerable groups.     • Increased
increasing food                                                          availability of
security.                                                                information to the
                                                                         youth




                                                                                              13
Strategic Pillar 2: Development of ICT Businesses

     This pillar focuses on developing a globally competitive ICT industry as the
     foundation of a knowledge economy. Included here is the establishment of
     smart parks, smart infrastructure, smart platforms and centers of excellence
          that attract foreign direct investment, and create employment.


     It further addresses Technology Innovation, Konza Technology City, BPO/ITES
     Industry, Digital Economy Development, Centers of Excellence, Technology
     Innovation. This shall entail creation of policies and infrastructure necessary
                   to foster creativity and innovation at all levels.




14
Technology Innovation
Technology innovation aims to develop a creative and innovative ICT sector for the country. This shall entail creation of
policies and infrastructure necessary to foster creativity and innovation at all levels.

  Action                         Description                                                                Outcome(s)

  Develop Industrialization      Champion the development of science and technology parks that will         Economic transformation
  Science and Technology         provide the thrust for innovation, economic transformation, attract        Foreign Direct Investment
  Parks                          foreign direct investment and position the country as science and
                                                                                                            Innovation
                                 technology giant.

  Develop software and           Champion the development of software and hardware development              Software development
  hardware development           standards to prepare local developers with necessary skills and increase   standards
  standards                      their competitiveness at the global stage.                                 Hardware manufacturing
                                                                                                            standards
                                                                                                            Competitive skills

  Promote Intellectual           To safeguard the innovation, together with responsible state agencies      Increased awareness on IPR

  Property Rights (IPR) to       champion the enforcement of intellectual property rights in the country,   Protect Innovation
  safeguard innovation           create awareness among stakeholders and protect the creative industry.


  Recognize and Reward           Together with other industry stakeholders, champion the creation of        Mentors programme

  ICT innovators                 mentors and role models by recognizing and rewarding ICT innovators
                                 through public acknowledgements and awards.


  Establish Centers of           Champion the establishment of centers of excellence to exhibit the use     Centers of Excellence

  Excellence                     and adoption of ICT in different industries, sectors and fields. This is
                                 meant to showcase the possibilities of technology.



                                                                                                                                         15
Table 1: Technology Innovation
Konza Technology City

     The vision for Konza Technology City is to build a sustainable world-class technology hub with a vibrant mix of businesses, residents,
     and urban amenities that will be a major economic driver for the nation.


       Action                         Description                                                          Outcome(s)

       Identify priority              Develop a 4-stage process for:                                       Commitment from key investors
       sectors, assesses              Prioritizing sectors
       competitiveness and
                                      Defining enablers for competitiveness
       maps companies to
       value chain                    Identifying ICT opportunities across the value chain

                                      Mapping companies against the set criteria


       Developing incentives          Creating a portfolio of incentives to attract ideal investors        A great ecosystem of investors
       for investment                                                                                      across key sectors who are able to
                                                                                                           contribute to the attainment of
                                                                                                           the Konza vision


       Implementation of the          Empower enabling sectors, e.g. Financial, Health, Education, etc     Deliver Africa’s number 1
       Konza Technology City          Deploy infrastructure                                                technology city
       Project
                                      Deploy reliable telecommunication services

                                      Implement high-class shared amenities, e.g. roads, sanitation, etc

     Table 2: KONZA Technology City




16
BPO/ITES and the ICT Industry

Having been identified as a flagship project in Vision 2030, Business Process Outsourcing and IT Enabled Services(BPO/ITES) presents
a tremendous opportunity for the country if leveraged well. This project area will explore and execute key strategies to unlock this
potential.

 Action                                  Description                                        Outcome(s)

 Develop a market for BPO/ITES           Create BPO opportunities and proactively           Delivery of BPO services locally and
 both locally and Internationally        market Kenya abroad as a BPO/ITES                  internationally
                                         destination


 Develop and Implement National          Development of a Techno-city for promoting         Fully operational Techno-city offering
 BPO/ITES strategy                       BPO/ITES, IT Tourism and Employment                employment, entrepreneurship and ICT
                                         creation                                           export opportunities


 Develop National BPO/ITES               BPO/ITES standards are necessary to ensure         A formalized and regulated BPO/ITES
 standards                               credibility of the industry and fair trade         industry


 Develop and implement a National        The ICT R&D strategy will include                  An influx for local innovations into
 ICT R&D strategy                        development of well resourced incubation           the market through the existence of a
                                         centers, and a comprehensive, consolidated         supported value chain
                                         value chain between developers and the
                                         market


Table 3: BPO/ITES and the ICT Industry




                                                                                                                                       17
Digital Economy Development

     The Digital Economy is a key input in propelling economic growth and has been proven to create employment and improve income levels. It
     is essential in ensuring the uptake of ICT infrastructure and promoting economic growth. The focus of this project area will



       Action                                  Description                                             Outcome(s)

       Increase enterprises – SMEs and         Support creation of online trading capabilities,        Seamless sales fulfillment, improved
       SMMEs - online participation            including solutions in logistics and secure             service delivery and affordable
                                               payment, access to IT cloud applications and            operational tools for SMMEs
                                               web and mobile applications


       Encourage and Promote                   Promotion of Fiber Connectivity to the home             Increased online access for
       Telecommuting                           to enable home offices, entertainment and               telecommuters
                                               education through home learning
                                                                                                       Increased localized learning tools



     Table 4: Digital Economy Development




18
Center of Excellence

This Masterplan will be supported by a local resource base developed through well-equipped research and development environments,
which allows for testing and creation of new concepts.



 Action                                  Description                                    Outcome(s)

 Establish technology research and       Focus on research, development, and            Local R&D Centres with adoptable
 integration centres (TRIC)              deployment of efficient and affordable         solutions
                                         technologies
                                                                                        47 Technology Adoption and Integration
                                                                                        Centers


 Establish Technology Project            Develop tools for SMEs to use to implement     Improved quality of products and
 Implementation Methodology for          projects and make them readily available       services and efficient use of business
 local SMEs                                                                             tools through project management
                                                                                        training and resources for SMEs


 Establish Permanent Demo Centers        Develop training centres for SMEs on           Digital Villages spread country-wide with
                                         business skills through Digital Villages       SME business skills training centres


Table 5: Center of Excellence




                                                                                                                                    19
Strategic Pillar 3: Strengthen ICT as a driver of industry

     Transformation of key Vision 2030 economic sectors to significantly enhance
               their productivity, global competitiveness and growth.




20
Financial Services

Goal:                                        Highlighted Outcomes:
Programs in the Financial Services sector
aim to transform Kenya into a trusted
                                             An all encompassing e-Transaction law
gateway and an innovative hub to East
                                             Champion the enactment of e-Transaction legislation that will bring in
Africa for financial services through ICT.
                                             legal certainty for e-Commerce and e-Business and therefore ensure
                                             full participation. This will also ensure all required standards are
                                             considered in the regulatory process


                                             Promote the development of affordable e-services
                                             Promote adoption and localization of global e-services Increased
                                             awareness on availability, safety and access to e-services.


                                             Promote awareness on cyber security	
                                             Both financial and non-financial institutions need high awareness of
                                             the need for secure online systems. This will ensure a secure online
                                             environment for conducting business and other economic activities.
                                             Encourage the use of security standards while designing, building and
                                             deploying IT systems.




                                                                                                                      21
Tourism and Hospitality

     Goal:
     ICT will be used to improve the experience of visitors to Kenya before, during and after their visit, and enhance the growth and
     competitiveness of the Tourism and Hospitality sector. The main focus will be on supporting a Digital Concierge Program.




     Highlighted outcomes:

     Facilitate the development of a digital concierge programme	
     Accelerate the development of informational, transactional, location-based and mobile-commerce services by solution
     providers through common reusable content and functionalities


     Facilitate networks for innovation of tourism innovation and destinations	
     Work with responsible ministries, agencies and other stakeholders to generate new innovative products and services through
     the use of ICT and broadband infrastructure to reach new markets and deliver exceptional tourist experience. Promote the
     development of an m-Tourism subsector that will utilize the momentum gained by the mobile industry. This may include the
     development of mobile applications, games and services for the sector.


     Facilitate the use of ICT to promote and enhance the touristic offer	
     Assist the responsible Ministry and agencies to take full advantage of the available ICT and broadband infrastructure to
     promote, enhance and animate the Kenya touristic offer including the use of analytics and business intelligence solutions




22
Manufacturing

Goal:
ICT is a key enabler for the manufacturing sector. It is transforming the global manufacturing arena while at the same
time opening up opportunities. Innovation and ICTs are transforming many sectors to anywhere, anytime platforms. In the
manufacturing sector, the focus will be design anywhere, make anywhere, and sell anywhere.




Highlighted outcomes:

Facilitate the automation of the manufacturing value chain	
Automation within the manufacturing industry and especially its value chain will lead to efficiency which brings a host of
benefits including lower cost of production and hence competitiveness at the local, regional and international markets.


Promote manufacturing intelligence and digitally enabled manufacturing	
Knowing what to produce and when is the next generation manufacturing trend that avoids waste and increases return on
investment. This involves analyzing consumer trends and habits through analytics and business intelligence tools. Konza will
promote the establishment additive manufaturing, leveraging the presence of world class technology institutions.


Promote green manufacturing	
Sustainable manufacturing means a sustainable economy and a sustainable country. Together with responsibly ministries
promote the use of green sustainable technologies and energy sources.




                                                                                                                               23
Transport and Logistics

     Goals                                      Highlighted Outcomes
     Kenya is the transport and logistics hub
     of East Africa and as such programs in
     the Logistics sector will focus on using
                                                Facilitate setting up of an online trade exchange
     ICT to entrench Kenya’s position as a      portal
     high-value hub and a supply chain nerve    Together with responsible ministry and other stakeholders, facilitate the
     center.                                    setting up of an online trade exchange portal will provide the much-needed
                                                centralized information on trade including products and encourage buying
                                                and selling of commodities and services online.


                                                Facilitate the development of a national logistics
                                                and transport network	
                                                In collaboration with the responsible Ministry and other stakeholders develop
                                                a national online transport and logistics network that will provide a one-stop
                                                shop for standardized logics and supply chain services.


                                                Facilitate the development of a Trade Information
                                                Management System	
                                                Assist the responsible Ministry to develop a Trade Management Information
                                                System that capture statistics on trade, products and services, regulatory,
                                                trade facilitation information and data for effective decision making.




24
Energy

Goals
The high-tech sector has developed at          Highlighted Outcomes
extraordinary speed over the last couple
of decades, at a scale far beyond early        Promote the use of alternative energy
predictions. This development has also come
                                               (Green ICT)	
with a growing energy need. The initiatives
                                               Together with the responsible Ministry encourage the use of alternative
here are meant to promote innovative use
                                               sustainable energy to power ICT use and deployment.
of energy, adoption of green and sustainable
energy sources.
                                               Promote the development of Energy Efficient ICT Solutions	
                                               Encourage ICT practitioners, device manufacturers, system designers
                                               and developers to develop energy efficient solutions in line with
                                               sustainable ICT.


                                               Promote the use of artificial intelligence on energy consumption	
                                               Through the responsible Ministry and Agencies, encourage the use
                                               of artificial intelligence and smart grid to improve and increase
                                               reliability, efficiency and sustainability of electricity and other forms
                                               of distributed energy.




                                                                                                                           25
Creative Industry

     Goal                                              Highlighted Outcomes
     Digital content has been identified as a
     critical enabler for rapid up take of broadband   Increase trade opportunities for Creative Industry
     technology. Availability of local and relevant    Support the creation of a Centre of Excellence to promote the arts and
     digital content and services contributes to an    sciences. The Centre will collaborate with private and public sector to
     increased use of broadband infrastructure.        promote and enabling environment for the creative industry.


                                                       Raise the Profile of Creative Industry
                                                       Establish programs to highlight, recognize and celebrate exceptional
                                                       talent in Kenya. By promoting local professionals, the program hope
                                                       inspire and draw Kenyans to participate in the creative industry. This will
                                                       help to increase the talent pool in the creative industry it.


                                                       Promote efficiency, quality and quantity of goods and services in the
                                                       Creative Industry


                                                       Support the Creative Industry with IT infrastructure like cloud computing,
                                                       access to fiber optic networks and e-commerce tools.




26
Foundational Pillar

The foundational pillars will form the platforms upon which the strategic
pillars will be executed. This will consist of integrated ICT infrastructure
   and info-structure, country positioning, enhanced citizen capacity.




                                                                           27
Integrated ICT infrastructure and info-structure

      Action                           Description                                   Outcome(s)

      Roll out a National Next         The rollout of a Next Generation Nationwide   Provision of countrywide last mile
      Generation Broadband Network     Broadband and Wireless Networks               connectivity solutions
                                       as the cornerstone for achieving the
                                       Connected Kenya Masterplan as it connects
                                       Government agencies, businesses, schools,
                                       hospitals and homes. By 2030, 100% of all
                                       sectors must have countrywide connectivity.


      Establish a National cloud       Establishment of a national cloud             Centralized affordable cloud services

      computing platform for use by    environment for local businesses to offer
      both private and public sector   Software as a Service to citizens and         Citizens service centres across the
                                       customers.                                    counties


      Implement a National Open Data   Work with multiple government agencies,       World class Open Data Portal
      and strategic data Programme     private sector and development partners
                                       to avail to the public important machine      Open Data based developer and

                                       readable data                                 application eco-system


                                       Develop strategic programme in the            Integrated national data management

                                       management of national data                   framework


     Table 5a: Center of Excellence




28
Integrated ICT infrastructure and info-structure (Cont.)

    Action                             Description                                 Outcome(s)

    Develop a National framework for   Incoporate a comprehensive and integrated   Government cybersecurity organisation
    Information and Cyber Security     cybersecurity programme from vision to      incorporating multiple agencies
     through a proactice approach to   operational capability implementation
    the country security needs                                                     National cybersecuriy governance
                                                                                   framework


                                                                                   National cybersecurity policy and
                                                                                   standards


                                                                                   Raised cybersecurity awareness across
                                                                                   Kenya


                                                                                   Holistic comprehensive government
                                                                                   cybersecurity architecture technology
                                                                                   pipeline and implementation plan


   Table 5b: Center of Excellence




                                                                                                                           29
Country Positioning

       Action                         Description                                   Outcome(s)

       Develop an integrated multi-   Konza Technology City will be the basis for   Established PPPs for delivering the
       sector positioning strategy    promoting Kenya as the Sillicon Savannah to   Master plan
                                      deliver the Master plan objectives
                                                                                    Completion of Phase 1 of Konza as a
                                                                                    smart city with a world class data centre
                                                                                    and world renowned research based
                                                                                    technology university and 10 local/
                                                                                    International anchor tenants



                                      Drive local sector relevance for Konza        Establish incubation and local centre of
                                                                                    excellence for local firms


                                                                                    Develop partnership between local and
                                                                                    international firms for mutual growth


     Table 6: Country Positioning




30
Enhanced Citizen Capacity

 Action                               Description                                    Outcome(s)

 Develop a shared services strategy   This will enable public service providers to   Establish citizen portals
                                      work closely together to share information
                                      as relevant to citizens and ensure seamless    Establish public services shared
                                      access to records                              platforms


                                      Citizens will be able to access public
                                      services through electronic means cost
                                      effectively


Table 7: Enhanced citizen capacity




                                                                                                                        31
Facilitation

      Action                                Description

      Masterplan coordination and           The Programme Management Office will ensure targeted projects are executed efficiently.
      tracking


      Identifying and recruiting partners   The Connected Kenya Masterplan is heavily dependent on partnerships. This facilitation role
                                            will, therefore include engaging with relevant public sector partners and bring them on board
                                            on specific projects.



      Project management and                The implementation of this master plan will be treated as a project with timelines and
      monitoring                            milestones. The Facilitation role will therefore include that of managing the scope, resources
                                            and time as defined in the master plan.



      Research                              This action will lay the groundwork that will fuel creativity and innovation by providing the
                                            necessary platform that supports local research and development, enterprise and talent
                                            development through incubation.



      Benchmarking                          The Connected Kenya Master plan’s performance will be benchmarked against global indices
                                            and from which lessons may be drawn to improve the delivery of the master plan.

     Table 8: Facilitation




32
Financing

Achieving the Connected Kenya Master plan vision of establishing a       The ministry through the Kenya ICT Board will come up with
robust and countrywide high-speed ICT infrastructure, harnessing         incentives to draw in private sector financing the infrastructure
ICT for economic transformation, people engagement and                   projects in the master plan. Development partners and other
empowerment and creation of a smart nation will require the              ministries will need to be engaged to bring in their budgetary
mobilization of significant financial resources and technical skills     allocations for some of the initiatives falling under their ministries
and capacity. In 2011, ICT spending was US$860 million. Government       or mandates.
of Kenya spent 0.3% on IT as a percentage of overall spending. This
is 20 times less than government industry average of 6.5%. This will     Financing risks identified in the Master Plan execution include:
need to increase and be reallocated based on planned priorities.         •	    Starving ICT projects of funds – currently, on average
Most Government ICT spending is on hardware at 65% compared to                 Government ICT projects are not funded enough for the
global benchmark of 18%. IT spending on staff is significantly lower           duration of their useful life to keep them current and relevant
at 18% as opposed to 38% for global benchmark. A variety of internal           and so their intended objectives are not effectively met.
and external financing sources will need to be made available to               Projects identified will need to be well funded for initial
address the different financing and technical assistance needs, both           deployment, licensing, support and maintenance. A detailed
over the short- and the medium-term.                                           costing plan for each identified initiative will be developed
                                                                               as a follow-on to this plan which will center around the basic
And because there are limitations in public and official development           understanding that:
assistance financing, it is essential to mobilize additional resources         i.	    Software deployment budgets should grow to
from other development partners, the private sector, and the                          between 30 – 50% of software licensing budgets while
capital market. For example, capital market financing needs to be                     maintenance and enhancement budgets will need to
developed to support the issuance of relevant instruments (such                       increase to averages of 40% of license budgets annually
as infrastructure bonds), which are considered to have investment                     from the current 5 – 10%
grade credit rating.                                                           ii.	   Infrastructure and hardware should be budgeted for in
                                                                                      line with the identified needs in this plan



                                                                                                                                                  33
Project Team & Process
                       The development of the Master Plan has been a year-long process driven by the Government of Kenya through the
                       Ministry of Information and Communication with support from the National Communication Secretariat.


                       In developing this plan, our ambition was to produce a simple document which every citizen would understand while
                       committing to clear deliverables over the next 5-years. The deliverables are key to achieving our outlined vision, which
                       centers on growing the economy through infusion of ICTs and knowledge into all our Vision 2030 pillars. The projected
                       economic growth is largely pegged to enhanced citizen value.


                       The Master Plan has been a collaborative effort among numerous partners who volunteered their support representing
                       KICTB, NCS, Telecommunication Operators, CCK, Multimedia University, USIU, BPO/ITES Workgroup at the Office of
                       the Prime Minister, CIO East Africa, Creative Industry Task Force, Connected Health Task Force, HP, Cisco, Microsoft,
                       Accenture, Oracle, PWC and IBM Corporate Service Corps among others. We got input for many individuals who we
                       cannot all list here but should know that we are sincerely grateful.

Paul Kukubo, MBS
CEO, Kenya ICT Board   Extensive benchmarking was done with other developed economies that have taken great strides to articulate, develop
Project Lead           and implement their ICT Master Plans such as Singapore and Malaysia. Earlier drafts of the plan were validated globally
                       in the USA, UK, Singapore, and South Africa among other countries and learnings incorporated. Beyond this a local
                       citizen engagement exercise was carried out over a period of one month and feedback incorporated. All this was done
                       to ensure that every possible input would be considered to enable delivery of a holistic plan.


                       This plan is a living document, which will be reviewed annually to assess progress and realignment to the priorities of
                       the day.


                       Core Team: Kenya ICT Board, Wadzanai Madziva, Harry Hare, and Joseph McOluoch.




34
35
Notes




36
The Kenya ICT Master Plan 2017- Paul Kukubo

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The Kenya ICT Master Plan 2017- Paul Kukubo

  • 3. HE, President Mwai Kibaki, presides over the official ground breaking of Konza Technology City. January 2013 2 0 1 7 1
  • 4. Hon. Samuel L.Poghisio, EGH, MP Minister for Information 2 and Communications
  • 5. Minister’s Statement Access to information is crucial to economic growth. Information and communications technology offer a powerful tool that, if deployed equitably, can ensure citizens are empowered and Government can deliver services more effectively. Information is vital for the efficient delivery of public and private sector product and services that are responsive to the needs of citizens and businesses as well as capacity creation. For a variety of reasons (economic and policy), developing countries like Kenya are less equipped to take advantage of the potential in ICT to stimulate growth, and are likely to fall behind advanced economies. The Kenya ICT Master Plan is therefore not designed in isolation, given that there is evidence from developed countries that investment in ICT facilitates economic growth by increasing productivity. As the Kenya Government ensures an enabling ICT environment and regulatory framework, this plan aims at stimulating the setup of ICT-related businesses to enhance employment creation. At the heart of this document is a strategic intent to develop a robust ICT sector that will enhance economic growth through creation of businesses and hence employment. In the execution of this plan, Kenya will become a leading ICT hub for the region, improve the lives of her citizens and see significant ICT-led economic growth in line with Vision 2030. This ICT Master Plan aims at building and promoting an environment where more service sector businesses are created and are able to thrive through leveraging on ICT. ICT offers key benefits that make life simpler and more convenient for citizens and businesses and provides channels to collaborate and share information, which in turn enables innovation. The Government while guiding budgets will ensure that projects deliver the value they promise towards attainment of the objectives of this Master Plan. Achievements will underlie the Government’s commitment in enhancing transparency, ensuring greater accountability to the public as well as opening up new opportunities for local entrepreneurs. 3
  • 6. 4
  • 7. By 2017, Kenya becomes Africa’s most globally respected knowledge economy - Master Plan Vision 5
  • 8. Dr. Bitange Ndemo, CBS PS, Ministry of Information and Communications 6
  • 9. Our Journey The Kenya ICT Master Plan 2017 is focused on driving real economic growth. The Ministry of Information and Communications will take a three- pronged approach in the execution of this plan, which recognizes Government projects that deliver citizen’s needs, the need to strengthen industry through ICT and encouragement of the creation of ICT businesses. Kenya’s ICT Master Plan aspires to position Kenya as a regional leader in ICT while delivering the latest and most robust infrastructure. Open standards, transparency and accountability are all key to the success of this Master Plan. Further, the Ministry is diligently working on standardizing business processes and the development of sub-plans to allow for the delivery of innovative public services within Government. We are strengthening governance and increasing engagement with Government and with Private Sector to remove barriers that would impede execution. This plan centers on the needs of the citizen to ensure all efforts are designed to address those needs and truly deliver a society built on knowledge. There are challenges anticipated in enabling the realization of ICT as an integral component of Vision 2030. This plan has therefore, been designed with interventions that are specific to both Social and Economic Pillars. The initiatives Open and in this plan have been mainstreamed with the objectives of Vision 2030 given efficient Government that the Government acknowledges that the future of our economy depends on Kenya as a A society delivering value leading built on through ICT developing a skillful and knowledgeable human capital. African ICT knowledge Hub For Kenya to achieve full benefits of ICT the plan has set seven key intervention areas , under the vision 2030 social pillar namely: Education and Training, Health Sector, Water and Sanitation, Environment, Housing and Urbanization, Gender, Youth and Vulnerable groups, Social Equity and Poverty Reduction. In addition, there would be Robust, seven key areas of intervention under the vision 2030 economic pillar. These are: accessible & affordable ICT Tourism, Agriculture, Wholesale and Retail Trade, Manufacturing, Business Process infrastructure Outsourcing and Financial Services and Creative Industry. 7
  • 10. Strategic Goals Every Citizen Connected Every citizen, resident, home and institution will be connected through countrywide robust, accessible and affordable ICT infrastructure. Kenya is Africa’s ICT Hub Kenya will become the leading ICT Hub in Africa, attracting leading global players and generating globally respected local entrepreneurship and innovation. Public Services for All Public Services will be available to all citizens through ICT and ICT will enable a truly integrated, open and efficient Government delivering meaningful value to citizens. A Society Built on Knowledge Kenya will be a Knowledge Based Society. All Kenyans will be able to use ICT to improve their knowledge, businesses and livelihood. ICT will be the greatest enabler of Kenya’s economic growth. 8
  • 11. Strategic Pillars 1. Enhanced Public Value 2. Development of ICT 3. Strengthen ICT as a Businesses driver of industry Enhancing the delivery and Develop Kenyan ICT Business Transformation of key Vision access of public services that lead the world in 2030 economic sectors to for all through strategic understanding emerging significantly enhance their and innovative use of ICTs market needs productivity and global and achieve exemplary competitiveness and growth governance One stop shop approach to the delivery of Establish eco-system for market adoption of Establish eco-system for ICT adoption with public services to persons and locally developed innovations; special emphasis on SMEs; establishments; 100 successfully commercialized Impact on GDP +25%. Access by 100% persons. businesses. 60% automation of SMEs. Access by 100% establishments. 20 new innovations that are globally +50% productivity gain for Vision Access to 80% of public sector services. propagated through government 2030 economic sectors. co-facilitated commercialization. Improved governance through a whole-of-government approach constitution An ICT Industry that is a substantial to IT alignment; economic driver; Best in class enterprise architecture USD 2Bn sector. that addresses the imperatives of the 500 new Tier 1 ICT companies. new constitution. 50,000 jobs. Best in class implementation. 9
  • 12. Foundational Pillars Integrated Country Positioning: • Campaign for Local Integrate Kenya’s ICT agenda into local and international communication including and International ICT Country policy, political and diplomatic initiatives to promote Kenya’s innovation and Konza positioning. Technology City. • Konza City Marketing Enhancing Citizen Capacity: • Campaign for Local and International ICT Country Deploy integrated, open and secure national networks across all technology domains positioning. with an emphasis on shared access, growing national capacity and inclusion of all • Konza City Marketing citizens • Next generation super-broadband networks, enhanced NOFBI, Integrated ICT Infrastructure & Info-structure: thematic super networks (Health, Agriculture, Education, Trade) Minimize duplication and create true integration in the investment in public services ICT to enable best practice application of shared services, national data • World class Government Shared Services infrastructure, open data, and policyframeworks backbone & Citizen end to end services, Citizen services centre 10 Core shared services applications
  • 13. Strategic Pillar 1: Enhanced Public Value The Public Value pillar will focus on enhancement of the quality of life for all Kenyans through affordable, accessible and available ICT. The goal is to attain +90% inclusion of Kenyan society to public services, information and knowledge through ICT. The plan will allow for ubiquitous solutions for centralized public service delivery. The pillar will address the following services; Health, Education, Agriculture, Youth, Gender and Vulnerable Groups. 11
  • 14. Connected Health Connected Education Education is the Expected outcomes foundation of • Connected ICT adoption in the Expected outcomes: knowledge for all. academic centres health sector will • A working Health ICT within the • Access to online focus on enhancing Information education sector resources for health service Management will ensure students and provision for System connectivity for all teachers Kenyans. This will • A Telemedicine students by • Increase online ensure faster strategy providing virtual participation by service delivery for • Counterfeit drug classrooms to adults all. control services enable learning • Improved quality of • Medical informa- through online education tion and mobile participation. • National Schools health applications Education Network availability to (SENet) citizens 12
  • 15. Youth, Gender and Connected Agriculture Vulnerability Groups Kenya is an Kenya’s population Expected outcomes agricultural country. Expected outcomes majority consists of • Affordable Adoption of ICT will • Connected and ICT the youth and with connectivity in facilitate access to savvy farmers the gender balance youth service information for • Affordable initiatives, Kenya, organizations improving connectivity for through ICT will • IT savvy youth production among farmers ensure that IT • Increase farmers. Through • Social networks and literacy in the employment levels this, Kenya will collaboration tools country is increased among the youth increase her exports especially among through ICT to other countries while reducing the youth and opportunities imports and vulnerable groups. • Increased increasing food availability of security. information to the youth 13
  • 16. Strategic Pillar 2: Development of ICT Businesses This pillar focuses on developing a globally competitive ICT industry as the foundation of a knowledge economy. Included here is the establishment of smart parks, smart infrastructure, smart platforms and centers of excellence that attract foreign direct investment, and create employment. It further addresses Technology Innovation, Konza Technology City, BPO/ITES Industry, Digital Economy Development, Centers of Excellence, Technology Innovation. This shall entail creation of policies and infrastructure necessary to foster creativity and innovation at all levels. 14
  • 17. Technology Innovation Technology innovation aims to develop a creative and innovative ICT sector for the country. This shall entail creation of policies and infrastructure necessary to foster creativity and innovation at all levels. Action Description Outcome(s) Develop Industrialization Champion the development of science and technology parks that will Economic transformation Science and Technology provide the thrust for innovation, economic transformation, attract Foreign Direct Investment Parks foreign direct investment and position the country as science and Innovation technology giant. Develop software and Champion the development of software and hardware development Software development hardware development standards to prepare local developers with necessary skills and increase standards standards their competitiveness at the global stage. Hardware manufacturing standards Competitive skills Promote Intellectual To safeguard the innovation, together with responsible state agencies Increased awareness on IPR Property Rights (IPR) to champion the enforcement of intellectual property rights in the country, Protect Innovation safeguard innovation create awareness among stakeholders and protect the creative industry. Recognize and Reward Together with other industry stakeholders, champion the creation of Mentors programme ICT innovators mentors and role models by recognizing and rewarding ICT innovators through public acknowledgements and awards. Establish Centers of Champion the establishment of centers of excellence to exhibit the use Centers of Excellence Excellence and adoption of ICT in different industries, sectors and fields. This is meant to showcase the possibilities of technology. 15 Table 1: Technology Innovation
  • 18. Konza Technology City The vision for Konza Technology City is to build a sustainable world-class technology hub with a vibrant mix of businesses, residents, and urban amenities that will be a major economic driver for the nation. Action Description Outcome(s) Identify priority Develop a 4-stage process for: Commitment from key investors sectors, assesses Prioritizing sectors competitiveness and Defining enablers for competitiveness maps companies to value chain Identifying ICT opportunities across the value chain Mapping companies against the set criteria Developing incentives Creating a portfolio of incentives to attract ideal investors A great ecosystem of investors for investment across key sectors who are able to contribute to the attainment of the Konza vision Implementation of the Empower enabling sectors, e.g. Financial, Health, Education, etc Deliver Africa’s number 1 Konza Technology City Deploy infrastructure technology city Project Deploy reliable telecommunication services Implement high-class shared amenities, e.g. roads, sanitation, etc Table 2: KONZA Technology City 16
  • 19. BPO/ITES and the ICT Industry Having been identified as a flagship project in Vision 2030, Business Process Outsourcing and IT Enabled Services(BPO/ITES) presents a tremendous opportunity for the country if leveraged well. This project area will explore and execute key strategies to unlock this potential. Action Description Outcome(s) Develop a market for BPO/ITES Create BPO opportunities and proactively Delivery of BPO services locally and both locally and Internationally market Kenya abroad as a BPO/ITES internationally destination Develop and Implement National Development of a Techno-city for promoting Fully operational Techno-city offering BPO/ITES strategy BPO/ITES, IT Tourism and Employment employment, entrepreneurship and ICT creation export opportunities Develop National BPO/ITES BPO/ITES standards are necessary to ensure A formalized and regulated BPO/ITES standards credibility of the industry and fair trade industry Develop and implement a National The ICT R&D strategy will include An influx for local innovations into ICT R&D strategy development of well resourced incubation the market through the existence of a centers, and a comprehensive, consolidated supported value chain value chain between developers and the market Table 3: BPO/ITES and the ICT Industry 17
  • 20. Digital Economy Development The Digital Economy is a key input in propelling economic growth and has been proven to create employment and improve income levels. It is essential in ensuring the uptake of ICT infrastructure and promoting economic growth. The focus of this project area will Action Description Outcome(s) Increase enterprises – SMEs and Support creation of online trading capabilities, Seamless sales fulfillment, improved SMMEs - online participation including solutions in logistics and secure service delivery and affordable payment, access to IT cloud applications and operational tools for SMMEs web and mobile applications Encourage and Promote Promotion of Fiber Connectivity to the home Increased online access for Telecommuting to enable home offices, entertainment and telecommuters education through home learning Increased localized learning tools Table 4: Digital Economy Development 18
  • 21. Center of Excellence This Masterplan will be supported by a local resource base developed through well-equipped research and development environments, which allows for testing and creation of new concepts. Action Description Outcome(s) Establish technology research and Focus on research, development, and Local R&D Centres with adoptable integration centres (TRIC) deployment of efficient and affordable solutions technologies 47 Technology Adoption and Integration Centers Establish Technology Project Develop tools for SMEs to use to implement Improved quality of products and Implementation Methodology for projects and make them readily available services and efficient use of business local SMEs tools through project management training and resources for SMEs Establish Permanent Demo Centers Develop training centres for SMEs on Digital Villages spread country-wide with business skills through Digital Villages SME business skills training centres Table 5: Center of Excellence 19
  • 22. Strategic Pillar 3: Strengthen ICT as a driver of industry Transformation of key Vision 2030 economic sectors to significantly enhance their productivity, global competitiveness and growth. 20
  • 23. Financial Services Goal: Highlighted Outcomes: Programs in the Financial Services sector aim to transform Kenya into a trusted An all encompassing e-Transaction law gateway and an innovative hub to East Champion the enactment of e-Transaction legislation that will bring in Africa for financial services through ICT. legal certainty for e-Commerce and e-Business and therefore ensure full participation. This will also ensure all required standards are considered in the regulatory process Promote the development of affordable e-services Promote adoption and localization of global e-services Increased awareness on availability, safety and access to e-services. Promote awareness on cyber security Both financial and non-financial institutions need high awareness of the need for secure online systems. This will ensure a secure online environment for conducting business and other economic activities. Encourage the use of security standards while designing, building and deploying IT systems. 21
  • 24. Tourism and Hospitality Goal: ICT will be used to improve the experience of visitors to Kenya before, during and after their visit, and enhance the growth and competitiveness of the Tourism and Hospitality sector. The main focus will be on supporting a Digital Concierge Program. Highlighted outcomes: Facilitate the development of a digital concierge programme Accelerate the development of informational, transactional, location-based and mobile-commerce services by solution providers through common reusable content and functionalities Facilitate networks for innovation of tourism innovation and destinations Work with responsible ministries, agencies and other stakeholders to generate new innovative products and services through the use of ICT and broadband infrastructure to reach new markets and deliver exceptional tourist experience. Promote the development of an m-Tourism subsector that will utilize the momentum gained by the mobile industry. This may include the development of mobile applications, games and services for the sector. Facilitate the use of ICT to promote and enhance the touristic offer Assist the responsible Ministry and agencies to take full advantage of the available ICT and broadband infrastructure to promote, enhance and animate the Kenya touristic offer including the use of analytics and business intelligence solutions 22
  • 25. Manufacturing Goal: ICT is a key enabler for the manufacturing sector. It is transforming the global manufacturing arena while at the same time opening up opportunities. Innovation and ICTs are transforming many sectors to anywhere, anytime platforms. In the manufacturing sector, the focus will be design anywhere, make anywhere, and sell anywhere. Highlighted outcomes: Facilitate the automation of the manufacturing value chain Automation within the manufacturing industry and especially its value chain will lead to efficiency which brings a host of benefits including lower cost of production and hence competitiveness at the local, regional and international markets. Promote manufacturing intelligence and digitally enabled manufacturing Knowing what to produce and when is the next generation manufacturing trend that avoids waste and increases return on investment. This involves analyzing consumer trends and habits through analytics and business intelligence tools. Konza will promote the establishment additive manufaturing, leveraging the presence of world class technology institutions. Promote green manufacturing Sustainable manufacturing means a sustainable economy and a sustainable country. Together with responsibly ministries promote the use of green sustainable technologies and energy sources. 23
  • 26. Transport and Logistics Goals Highlighted Outcomes Kenya is the transport and logistics hub of East Africa and as such programs in the Logistics sector will focus on using Facilitate setting up of an online trade exchange ICT to entrench Kenya’s position as a portal high-value hub and a supply chain nerve Together with responsible ministry and other stakeholders, facilitate the center. setting up of an online trade exchange portal will provide the much-needed centralized information on trade including products and encourage buying and selling of commodities and services online. Facilitate the development of a national logistics and transport network In collaboration with the responsible Ministry and other stakeholders develop a national online transport and logistics network that will provide a one-stop shop for standardized logics and supply chain services. Facilitate the development of a Trade Information Management System Assist the responsible Ministry to develop a Trade Management Information System that capture statistics on trade, products and services, regulatory, trade facilitation information and data for effective decision making. 24
  • 27. Energy Goals The high-tech sector has developed at Highlighted Outcomes extraordinary speed over the last couple of decades, at a scale far beyond early Promote the use of alternative energy predictions. This development has also come (Green ICT) with a growing energy need. The initiatives Together with the responsible Ministry encourage the use of alternative here are meant to promote innovative use sustainable energy to power ICT use and deployment. of energy, adoption of green and sustainable energy sources. Promote the development of Energy Efficient ICT Solutions Encourage ICT practitioners, device manufacturers, system designers and developers to develop energy efficient solutions in line with sustainable ICT. Promote the use of artificial intelligence on energy consumption Through the responsible Ministry and Agencies, encourage the use of artificial intelligence and smart grid to improve and increase reliability, efficiency and sustainability of electricity and other forms of distributed energy. 25
  • 28. Creative Industry Goal Highlighted Outcomes Digital content has been identified as a critical enabler for rapid up take of broadband Increase trade opportunities for Creative Industry technology. Availability of local and relevant Support the creation of a Centre of Excellence to promote the arts and digital content and services contributes to an sciences. The Centre will collaborate with private and public sector to increased use of broadband infrastructure. promote and enabling environment for the creative industry. Raise the Profile of Creative Industry Establish programs to highlight, recognize and celebrate exceptional talent in Kenya. By promoting local professionals, the program hope inspire and draw Kenyans to participate in the creative industry. This will help to increase the talent pool in the creative industry it. Promote efficiency, quality and quantity of goods and services in the Creative Industry Support the Creative Industry with IT infrastructure like cloud computing, access to fiber optic networks and e-commerce tools. 26
  • 29. Foundational Pillar The foundational pillars will form the platforms upon which the strategic pillars will be executed. This will consist of integrated ICT infrastructure and info-structure, country positioning, enhanced citizen capacity. 27
  • 30. Integrated ICT infrastructure and info-structure Action Description Outcome(s) Roll out a National Next The rollout of a Next Generation Nationwide Provision of countrywide last mile Generation Broadband Network Broadband and Wireless Networks connectivity solutions as the cornerstone for achieving the Connected Kenya Masterplan as it connects Government agencies, businesses, schools, hospitals and homes. By 2030, 100% of all sectors must have countrywide connectivity. Establish a National cloud Establishment of a national cloud Centralized affordable cloud services computing platform for use by environment for local businesses to offer both private and public sector Software as a Service to citizens and Citizens service centres across the customers. counties Implement a National Open Data Work with multiple government agencies, World class Open Data Portal and strategic data Programme private sector and development partners to avail to the public important machine Open Data based developer and readable data application eco-system Develop strategic programme in the Integrated national data management management of national data framework Table 5a: Center of Excellence 28
  • 31. Integrated ICT infrastructure and info-structure (Cont.) Action Description Outcome(s) Develop a National framework for Incoporate a comprehensive and integrated Government cybersecurity organisation Information and Cyber Security cybersecurity programme from vision to incorporating multiple agencies through a proactice approach to operational capability implementation the country security needs National cybersecuriy governance framework National cybersecurity policy and standards Raised cybersecurity awareness across Kenya Holistic comprehensive government cybersecurity architecture technology pipeline and implementation plan Table 5b: Center of Excellence 29
  • 32. Country Positioning Action Description Outcome(s) Develop an integrated multi- Konza Technology City will be the basis for Established PPPs for delivering the sector positioning strategy promoting Kenya as the Sillicon Savannah to Master plan deliver the Master plan objectives Completion of Phase 1 of Konza as a smart city with a world class data centre and world renowned research based technology university and 10 local/ International anchor tenants Drive local sector relevance for Konza Establish incubation and local centre of excellence for local firms Develop partnership between local and international firms for mutual growth Table 6: Country Positioning 30
  • 33. Enhanced Citizen Capacity Action Description Outcome(s) Develop a shared services strategy This will enable public service providers to Establish citizen portals work closely together to share information as relevant to citizens and ensure seamless Establish public services shared access to records platforms Citizens will be able to access public services through electronic means cost effectively Table 7: Enhanced citizen capacity 31
  • 34. Facilitation Action Description Masterplan coordination and The Programme Management Office will ensure targeted projects are executed efficiently. tracking Identifying and recruiting partners The Connected Kenya Masterplan is heavily dependent on partnerships. This facilitation role will, therefore include engaging with relevant public sector partners and bring them on board on specific projects. Project management and The implementation of this master plan will be treated as a project with timelines and monitoring milestones. The Facilitation role will therefore include that of managing the scope, resources and time as defined in the master plan. Research This action will lay the groundwork that will fuel creativity and innovation by providing the necessary platform that supports local research and development, enterprise and talent development through incubation. Benchmarking The Connected Kenya Master plan’s performance will be benchmarked against global indices and from which lessons may be drawn to improve the delivery of the master plan. Table 8: Facilitation 32
  • 35. Financing Achieving the Connected Kenya Master plan vision of establishing a The ministry through the Kenya ICT Board will come up with robust and countrywide high-speed ICT infrastructure, harnessing incentives to draw in private sector financing the infrastructure ICT for economic transformation, people engagement and projects in the master plan. Development partners and other empowerment and creation of a smart nation will require the ministries will need to be engaged to bring in their budgetary mobilization of significant financial resources and technical skills allocations for some of the initiatives falling under their ministries and capacity. In 2011, ICT spending was US$860 million. Government or mandates. of Kenya spent 0.3% on IT as a percentage of overall spending. This is 20 times less than government industry average of 6.5%. This will Financing risks identified in the Master Plan execution include: need to increase and be reallocated based on planned priorities. • Starving ICT projects of funds – currently, on average Most Government ICT spending is on hardware at 65% compared to Government ICT projects are not funded enough for the global benchmark of 18%. IT spending on staff is significantly lower duration of their useful life to keep them current and relevant at 18% as opposed to 38% for global benchmark. A variety of internal and so their intended objectives are not effectively met. and external financing sources will need to be made available to Projects identified will need to be well funded for initial address the different financing and technical assistance needs, both deployment, licensing, support and maintenance. A detailed over the short- and the medium-term. costing plan for each identified initiative will be developed as a follow-on to this plan which will center around the basic And because there are limitations in public and official development understanding that: assistance financing, it is essential to mobilize additional resources i. Software deployment budgets should grow to from other development partners, the private sector, and the between 30 – 50% of software licensing budgets while capital market. For example, capital market financing needs to be maintenance and enhancement budgets will need to developed to support the issuance of relevant instruments (such increase to averages of 40% of license budgets annually as infrastructure bonds), which are considered to have investment from the current 5 – 10% grade credit rating. ii. Infrastructure and hardware should be budgeted for in line with the identified needs in this plan 33
  • 36. Project Team & Process The development of the Master Plan has been a year-long process driven by the Government of Kenya through the Ministry of Information and Communication with support from the National Communication Secretariat. In developing this plan, our ambition was to produce a simple document which every citizen would understand while committing to clear deliverables over the next 5-years. The deliverables are key to achieving our outlined vision, which centers on growing the economy through infusion of ICTs and knowledge into all our Vision 2030 pillars. The projected economic growth is largely pegged to enhanced citizen value. The Master Plan has been a collaborative effort among numerous partners who volunteered their support representing KICTB, NCS, Telecommunication Operators, CCK, Multimedia University, USIU, BPO/ITES Workgroup at the Office of the Prime Minister, CIO East Africa, Creative Industry Task Force, Connected Health Task Force, HP, Cisco, Microsoft, Accenture, Oracle, PWC and IBM Corporate Service Corps among others. We got input for many individuals who we cannot all list here but should know that we are sincerely grateful. Paul Kukubo, MBS CEO, Kenya ICT Board Extensive benchmarking was done with other developed economies that have taken great strides to articulate, develop Project Lead and implement their ICT Master Plans such as Singapore and Malaysia. Earlier drafts of the plan were validated globally in the USA, UK, Singapore, and South Africa among other countries and learnings incorporated. Beyond this a local citizen engagement exercise was carried out over a period of one month and feedback incorporated. All this was done to ensure that every possible input would be considered to enable delivery of a holistic plan. This plan is a living document, which will be reviewed annually to assess progress and realignment to the priorities of the day. Core Team: Kenya ICT Board, Wadzanai Madziva, Harry Hare, and Joseph McOluoch. 34
  • 37. 35