1. The Goal A Process of Ongoing Improvement (Chapter 1,2 & 3)
2. Presented By Man Mohan Anand MBA (Marketing & Operation) | 2009-11 M.S.Ramaiah Management Institute, Bangalore [email_address]
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6. Story Characters Alex Rogo, Plant Manager Julie, Rogo’s Wife Bill Peach, Vice President Bob Donovan, Production Manager Fran, Rogo’s Secretary Dempsey, Shift Supervisor Martinez, Union Steward