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© 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Advertising
‱ Paid nonpersonal
communication about
an organization and
its products
transmitted to a target
audience through
mass media
© 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Types of Advertising
‱ Institutional advertising – Promotes organizational
images, ideas, and political issues
‱ Advocacy advertising – Promotes a company’s position on a public
issues
‱ Product advertising – Promotes products’ uses, features, and
benefits
‱ Pioneer advertising – Tries to stimulate demand for a product
category with information about the product
‱ Competitive advertising – Tries to stimulate demand for a product
with information about the product’s advantages
‱ Comparative advertising – Compares the brand to one or more
other brands
‱ Reminder advertising – Reminds customers about an established
brand’s uses, characteristics, and benefits
‱ Reinforcement advertising – Assures users they chose the right
brand
© 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Advertising Campaign
‱ An advertising campaign involves designing
a series of advertisements and placing them
in various media in order to reach a
particular target audience.
© 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Eight Steps to Developing an
Advertising Campaign
‱ Designing a series of advertisements and placing them in
various advertising media to reach a particular target
audience
© 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Evaluating Advertising Effectiveness
‱ Pretest
- Evaluation of ads performed before a campaign begins
‱ Consumer jury
- A panel of a product’s actual or potential buyers who
pretest ads
‱ Posttest
- Evaluation of advertising effectiveness after the campaign
© 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Evaluating Advertising
Effectiveness (cont’d)
‱ Recognition test
- Respondents are shown the actual advertisement and
asked whether they recognize it
‱ Unaided recall test
- Respondents identify advertisements they have seen
recently but are not shown any clues to help them
remember
‱ Aided recall test
- Similar to unaided recall tests but respondents are shown a
list of products, brands, company names or trademarks to
jog their memories
© 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Public Relations
‱ Communication efforts
used to create and
maintain favorable
relations between an
organization and its
stakeholders
Annual Reports
Annual reports, when
appropriately designed, can
generate favorable public
relations.
A series of decisions involving the delivery of
messages to audiences
Goals to be attained by the media strategy
and program
Decisions on how the media objectives can
be attained
The various categories of delivery systems,
including broadcast and print media
Either radio or television network or local
station broadcasts
A series of decisions involving the delivery of
messages to audiences
Goals to be attained by the media strategy
and program
Decisions on how the media objectives can
be attained
The various categories of delivery systems,
including broadcast and print media
Media Terminology
Media
Planning
Media
Objectives
Media
Strategy
Media
Broadcast
Media
Publications such as newspapers,
magazines, direct mail, outdoor, etc.
The specific carrier within a medium
category
Number of different audience members
exposed at least once in a given time period
The potential audience that might receive
the message through the vehicle
The number of times the receiver is exposed
to the media vehicle in a specific time period
The potential audience that might receive
the message through the vehicle
Number of different audience members
exposed at least once in a given time period
The specific carrier within a medium
category
Publications such as newspapers,
magazines, direct mail, outdoor, etc.
Media Terminology
© 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Print
Media
Media
Vehicle
Reach
Coverage
Frequency
Selecting Media Within Class
Selecting Broad Media Classes
Determining Media Strategy
Media Use Decision
— Print
Media Use Decision
— Broadcast
Media Use Decision
— Other Media
Selecting Media Within Class
Determining Media Strategy
Selecting Broad Media Classes
Developing the Media Plan
Setting Media ObjectivesSetting Media Objectives
Marketing
Strategy Plan
Creative
Strategy Plan
Marketing
Strategy Plan
Situation
Analysis
Creative
Strategy Plan
Situation
Analysis
Media Planning
Media Planning = Selection + Scheduling
Factors Influencing Media Planning Decisions
Target Market Profile
Looking at Brand/Product Dynamics
The Creative Execution
Budget Considerations and Media Deals
The Competitive Situation
Availability and Timing Considerations
Cost Efficiency (CPM = Cost per thousand
(CPM): cost of reaching 1,000 members of target
audience with media vehicle(s) or plan.)
Sample Flowchart of a Media Plan
Measurement
Problems
Lack of
Information
Inconsistent
Terms
Time
Pressure
Inconsistent
Terms
Lack of
Information
Measurement
Problems
Media Planning Difficulties
Problems
in Media
Planning
Evaluate Performance
Implement Media Strategy
Develop Media Strategy
Establish Media Objectives
Analyze the Market
Implement Media Strategy
Develop Media Strategy
Establish Media Objectives
Analyze the Market
Developing the Media Plan
Target
Market
Proportion
Full
Market
Coverage
Partial
Market
Coverage
Coverage
Exceeding
Market
Target Audience Coverage
© 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Population excluding target market
Target market
Media coverage
Media overexposure
Three Scheduling Methods
© 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Continuity
Pulsing
Flighting
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
The Difference between Reach and
Frequency
Target
Group
Brand
History
Share of
Voice
Purchase
Cycles
Brand
Loyalty
Brand
Share
Usage
Cycle
Purchase
Cycles
Share of
Voice
Brand
History
Usage
Cycle
Brand
Share
Brand
Loyalty
Marketing Factors Determining Frequency
© 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Marketing
Factors
Message Complexity
Message Uniqueness
New Vs. Continuing Campaigns
Image Versus Product Sell
Message Variation
Wearout
Advertising Units
Wearout
Message Variation
Image Versus Product Sell
New Vs. Continuing Campaigns
Message Uniqueness
Message Complexity
Message Factors Determining Frequency
© 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Message
or Creative
Factors
Clutter
Number of
Media Used
Repeat
Exposures
Editorial
Environment
Scheduling
AttentivenessAttentiveness
Number of
Media Used
Editorial
Environment
Repeat
Exposures
Clutter
Media Factors Determining Frequency
© 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Media
Factors
Determining Relative Cost of Media-Print
© 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Cost of ad space
(absolute cost)
Circulation
CPM = X 1,000
Cost per thousand (CPM)
Determining Relative Cost of Media-Broadcast
© 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
CPRP =
Cost of commercial time
Program rating
Cost per rating point (CPRP)
Short Message Life
High Production Cost
Low Selectivity
High Absolute Cost
Clutter
Mass Coverage
High Reach
Impact of Sight, Sound
and Motion
High Prestige
Low Cost Per Exposure
Attention Getting
Favorable Image
High Production Cost
High Absolute Cost
Short Message Life
Low Selectivity
Favorable Image
Attention Getting
Low Cost Per Exposure
High Prestige
Impact of Sight, Sound
and Motion
High Reach
Mass Coverage
Television Pros and Cons
© 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Advantages Disadvantages
Clutter
Fleeting Message
Audio Only
Low Attention Getting
Local Coverage
Low Cost
High Frequency
Flexible
Low Production Cost
Well-segmented Audience
Low Attention Getting
Clutter
Audio Only
Well-segmented Audience
Low Production Cost
Flexible
High Frequency
Low Cost
Local Coverage
Radio Pros and Cons
© 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Advantages Disadvantages
Visual Only
Long Lead Time for
Ad Placement
Lack of Flexibility
Segmentation Potential
Quality Reproduction
High Information Content
Longevity
Multiple Readers
Visual Only
Long Lead Time for
Ad Placement
Multiple Readers
Longevity
High Information Content
Quality Reproduction
Segmentation Potential
Magazine Pros and Cons
© 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Advantages Disadvantages
Clutter
Poor Reproduction Quality
Short Life
Low Attention Getting
High Coverage
Low Cost
Short Lead Time for
Placing Ads
Ads Can Be Placed in
Interest Sections
Timely (Current Ads)
Reader Controls Exposure
Can Be Used for Coupons
Selective Reader Exposure
Poor Reproduction Quality
Low Attention Getting
Clutter
Short Life
Can Be Used for Coupons
Reader Controls Exposure
Timely (Current Ads)
Ads Can Be Placed in
Interest Sections
Short Lead Time for
Placing Ads
Low Cost
High Coverage
Newspaper Pros and Cons
© 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Advantages Disadvantages
Short Ads
Local Restrictions
Sort Exposure Time
Poor Image
Location Specific
High Repetition
Easily Noticed Poor Image
Short Ads
Sort Exposure Time
Easily Noticed
High Repetition
Location Specific
Outdoor Pros and Cons
© 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Advantages Disadvantages
Poor Image (Junk Mail)
High Cost Per Contact
Clutter
High Selectivity
Reader Controls Exposure
High Information Content
Repeat Exposure
Opportunities
Poor Image (Junk Mail)
High Cost Per Contact
Repeat Exposure
Opportunities
High Information Content
Reader Controls Exposure
High Selectivity
Direct Mail Pros and Cons
© 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Advantages Disadvantages
Websnarl (Crowded
Access)
Few Valid Measurement
Techniques
Limited Creative
Capabilities
Technology Limitations
Limited Reach
User Selects Product
Information
User Attention and
Involvement
Interactive Relationship
Direct Selling Potential
Flexible Message Platform
Few Valid Measurement
Techniques
Technology Limitations
Websnarl (Crowded
Access)
Limited Creative
Capabilities
Flexible Message Platform
Direct Selling Potential
Interactive Relationship
User Attention and
Involvement
User Selects Product
Information
Internet Pros and Cons
© 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin
Advantages Disadvantages
Advertising Models
Objectives of this session
‱ Are advertising models useful?
Some possible ways of modelling advertising messages:
‱ AIDA
‱ DAGMAR or ‘Hierarchy of Effects’
‱ DRIP
‱ VIPS
‱ DMP
‱ PLC
‱ Maslow
‱ MECCA or Means-End Chain
The AIDA Model
‱ Attention
– Get noticed.
‱ Interest
– What’s in it for me?
– Problem solving?
‱ Desire
– ‘Want’ factor
– Brand
‱ Action
– How do I get it?
The DAGMAR Model
(Defining Advertising Goals for Measured Advertising Results)
also known as ‘Hierarchy of Effects’ model
Ehrenburg Model (1997)
Awareness
Trial
Reinforcement
Nudging
Let the customer know you exist
(Doesn’t have to be just
advertising)
Curiosity (rather than ‘persuasion’)
could lead to trial of product.
Provide reassurance in brand.
(Role suitable for advertising)
Remind – reinforce - repeat
purchase.
The DRIP Model
‱ Differentiate
– Be different from the competition
‱ Remind
– Who are we? What do we stand for?
‱ Inform
– What’s new? Features-Benefits
‱ Persuade
– Why is it right for you?

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ADVERTISING

  • 1. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Advertising ‱ Paid nonpersonal communication about an organization and its products transmitted to a target audience through mass media
  • 2. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Types of Advertising ‱ Institutional advertising – Promotes organizational images, ideas, and political issues ‱ Advocacy advertising – Promotes a company’s position on a public issues ‱ Product advertising – Promotes products’ uses, features, and benefits ‱ Pioneer advertising – Tries to stimulate demand for a product category with information about the product ‱ Competitive advertising – Tries to stimulate demand for a product with information about the product’s advantages ‱ Comparative advertising – Compares the brand to one or more other brands ‱ Reminder advertising – Reminds customers about an established brand’s uses, characteristics, and benefits ‱ Reinforcement advertising – Assures users they chose the right brand
  • 3. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Advertising Campaign ‱ An advertising campaign involves designing a series of advertisements and placing them in various media in order to reach a particular target audience.
  • 4. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Eight Steps to Developing an Advertising Campaign ‱ Designing a series of advertisements and placing them in various advertising media to reach a particular target audience
  • 5. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Evaluating Advertising Effectiveness ‱ Pretest - Evaluation of ads performed before a campaign begins ‱ Consumer jury - A panel of a product’s actual or potential buyers who pretest ads ‱ Posttest - Evaluation of advertising effectiveness after the campaign
  • 6. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Evaluating Advertising Effectiveness (cont’d) ‱ Recognition test - Respondents are shown the actual advertisement and asked whether they recognize it ‱ Unaided recall test - Respondents identify advertisements they have seen recently but are not shown any clues to help them remember ‱ Aided recall test - Similar to unaided recall tests but respondents are shown a list of products, brands, company names or trademarks to jog their memories
  • 7. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Public Relations ‱ Communication efforts used to create and maintain favorable relations between an organization and its stakeholders Annual Reports Annual reports, when appropriately designed, can generate favorable public relations.
  • 8. A series of decisions involving the delivery of messages to audiences Goals to be attained by the media strategy and program Decisions on how the media objectives can be attained The various categories of delivery systems, including broadcast and print media Either radio or television network or local station broadcasts A series of decisions involving the delivery of messages to audiences Goals to be attained by the media strategy and program Decisions on how the media objectives can be attained The various categories of delivery systems, including broadcast and print media Media Terminology Media Planning Media Objectives Media Strategy Media Broadcast Media
  • 9. Publications such as newspapers, magazines, direct mail, outdoor, etc. The specific carrier within a medium category Number of different audience members exposed at least once in a given time period The potential audience that might receive the message through the vehicle The number of times the receiver is exposed to the media vehicle in a specific time period The potential audience that might receive the message through the vehicle Number of different audience members exposed at least once in a given time period The specific carrier within a medium category Publications such as newspapers, magazines, direct mail, outdoor, etc. Media Terminology © 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Print Media Media Vehicle Reach Coverage Frequency
  • 10. Selecting Media Within Class Selecting Broad Media Classes Determining Media Strategy Media Use Decision — Print Media Use Decision — Broadcast Media Use Decision — Other Media Selecting Media Within Class Determining Media Strategy Selecting Broad Media Classes Developing the Media Plan Setting Media ObjectivesSetting Media Objectives Marketing Strategy Plan Creative Strategy Plan Marketing Strategy Plan Situation Analysis Creative Strategy Plan Situation Analysis
  • 11. Media Planning Media Planning = Selection + Scheduling Factors Influencing Media Planning Decisions Target Market Profile Looking at Brand/Product Dynamics The Creative Execution Budget Considerations and Media Deals The Competitive Situation Availability and Timing Considerations Cost Efficiency (CPM = Cost per thousand (CPM): cost of reaching 1,000 members of target audience with media vehicle(s) or plan.)
  • 12. Sample Flowchart of a Media Plan
  • 13.
  • 15. Evaluate Performance Implement Media Strategy Develop Media Strategy Establish Media Objectives Analyze the Market Implement Media Strategy Develop Media Strategy Establish Media Objectives Analyze the Market Developing the Media Plan
  • 16. Target Market Proportion Full Market Coverage Partial Market Coverage Coverage Exceeding Market Target Audience Coverage © 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Population excluding target market Target market Media coverage Media overexposure
  • 17. Three Scheduling Methods © 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Continuity Pulsing Flighting Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
  • 18. The Difference between Reach and Frequency
  • 20. Message Complexity Message Uniqueness New Vs. Continuing Campaigns Image Versus Product Sell Message Variation Wearout Advertising Units Wearout Message Variation Image Versus Product Sell New Vs. Continuing Campaigns Message Uniqueness Message Complexity Message Factors Determining Frequency © 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Message or Creative Factors
  • 21. Clutter Number of Media Used Repeat Exposures Editorial Environment Scheduling AttentivenessAttentiveness Number of Media Used Editorial Environment Repeat Exposures Clutter Media Factors Determining Frequency © 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Media Factors
  • 22. Determining Relative Cost of Media-Print © 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Cost of ad space (absolute cost) Circulation CPM = X 1,000 Cost per thousand (CPM)
  • 23. Determining Relative Cost of Media-Broadcast © 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin CPRP = Cost of commercial time Program rating Cost per rating point (CPRP)
  • 24. Short Message Life High Production Cost Low Selectivity High Absolute Cost Clutter Mass Coverage High Reach Impact of Sight, Sound and Motion High Prestige Low Cost Per Exposure Attention Getting Favorable Image High Production Cost High Absolute Cost Short Message Life Low Selectivity Favorable Image Attention Getting Low Cost Per Exposure High Prestige Impact of Sight, Sound and Motion High Reach Mass Coverage Television Pros and Cons © 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Advantages Disadvantages
  • 25. Clutter Fleeting Message Audio Only Low Attention Getting Local Coverage Low Cost High Frequency Flexible Low Production Cost Well-segmented Audience Low Attention Getting Clutter Audio Only Well-segmented Audience Low Production Cost Flexible High Frequency Low Cost Local Coverage Radio Pros and Cons © 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Advantages Disadvantages
  • 26. Visual Only Long Lead Time for Ad Placement Lack of Flexibility Segmentation Potential Quality Reproduction High Information Content Longevity Multiple Readers Visual Only Long Lead Time for Ad Placement Multiple Readers Longevity High Information Content Quality Reproduction Segmentation Potential Magazine Pros and Cons © 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Advantages Disadvantages
  • 27. Clutter Poor Reproduction Quality Short Life Low Attention Getting High Coverage Low Cost Short Lead Time for Placing Ads Ads Can Be Placed in Interest Sections Timely (Current Ads) Reader Controls Exposure Can Be Used for Coupons Selective Reader Exposure Poor Reproduction Quality Low Attention Getting Clutter Short Life Can Be Used for Coupons Reader Controls Exposure Timely (Current Ads) Ads Can Be Placed in Interest Sections Short Lead Time for Placing Ads Low Cost High Coverage Newspaper Pros and Cons © 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Advantages Disadvantages
  • 28. Short Ads Local Restrictions Sort Exposure Time Poor Image Location Specific High Repetition Easily Noticed Poor Image Short Ads Sort Exposure Time Easily Noticed High Repetition Location Specific Outdoor Pros and Cons © 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Advantages Disadvantages
  • 29. Poor Image (Junk Mail) High Cost Per Contact Clutter High Selectivity Reader Controls Exposure High Information Content Repeat Exposure Opportunities Poor Image (Junk Mail) High Cost Per Contact Repeat Exposure Opportunities High Information Content Reader Controls Exposure High Selectivity Direct Mail Pros and Cons © 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Advantages Disadvantages
  • 30. Websnarl (Crowded Access) Few Valid Measurement Techniques Limited Creative Capabilities Technology Limitations Limited Reach User Selects Product Information User Attention and Involvement Interactive Relationship Direct Selling Potential Flexible Message Platform Few Valid Measurement Techniques Technology Limitations Websnarl (Crowded Access) Limited Creative Capabilities Flexible Message Platform Direct Selling Potential Interactive Relationship User Attention and Involvement User Selects Product Information Internet Pros and Cons © 2003 McGraw-Hill Companies, Inc., McGraw-Hill/Irwin Advantages Disadvantages
  • 32. Objectives of this session ‱ Are advertising models useful? Some possible ways of modelling advertising messages: ‱ AIDA ‱ DAGMAR or ‘Hierarchy of Effects’ ‱ DRIP ‱ VIPS ‱ DMP ‱ PLC ‱ Maslow ‱ MECCA or Means-End Chain
  • 33. The AIDA Model ‱ Attention – Get noticed. ‱ Interest – What’s in it for me? – Problem solving? ‱ Desire – ‘Want’ factor – Brand ‱ Action – How do I get it?
  • 34. The DAGMAR Model (Defining Advertising Goals for Measured Advertising Results) also known as ‘Hierarchy of Effects’ model
  • 35. Ehrenburg Model (1997) Awareness Trial Reinforcement Nudging Let the customer know you exist (Doesn’t have to be just advertising) Curiosity (rather than ‘persuasion’) could lead to trial of product. Provide reassurance in brand. (Role suitable for advertising) Remind – reinforce - repeat purchase.
  • 36. The DRIP Model ‱ Differentiate – Be different from the competition ‱ Remind – Who are we? What do we stand for? ‱ Inform – What’s new? Features-Benefits ‱ Persuade – Why is it right for you?