By these 10 reasons we explain in a clear way why the Net Promoter Score ( NPS ) is that popular today. Companies with a high Net Promoter Score like for example APPLE , COOLBLUE , DISNEY , USAA , TORFS , AMAZON have a customer centric strategy. This means that a positive customer experience at the point of sale and post-sale will add value to their company by enabling it to differentiate itself from their competitors who do not offer the same experience. A high Net Promoter Score reflects in valuable brand awareness. Measuring your NPS gives you insights in the reasons why some customers are promoters or detractors. In this slide show you will discover why. Download: http://multi-value.com/10-reasons-net-promoter-score-popular/

1. REASONS WHY THE
NET PROMOTER SCORE®
IS THAT POPULAR 10
WHY APPLE, COOLBLUE, DISNEY, USAA, TORFS, AMAZON HAVE A HIGH NPS
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2. REASON
1
NPS = Customer loyalty based
on a simple question
“How likely is it
that you'll recommend
this product/store/
webshop/service/
hotel/… to a friend
or colleague?”
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*Images used are royalty-free as far as we know. If not, please inform Multi-Value and we will remove the image within 4 days.

3. REASON
2
3 easy-to-understand categories
of customer loyalty
detractors passives promoters
The more promoters, the more people who
know you! The more people who know you,
the more potential customers who know you!
For example: Apple’s strategy is based on creating promoters
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*Images used are royalty-free as far as we know. If not, please inform Multi-Value and we will remove the image within 4 days.

4. REASON
3
Detractor,
what can I do for you?
KNOWING YOUR DETRACTORS IS INVALUABLE
this is the unique chance of making
an unhappy customer happy
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*Images used are royalty-free as far as we know. If not, please inform Multi-Value and we will remove the image within 4 days.

5. REASON
4
Ambassadors,
thank you for promoting us!
If you sell products or services that
we normally buy only a few times in a life-time,
creating promoters is your most successful strategy
and cheapest way to let everyone know you!
Once they need one of your products or services,
they will come to you.
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*Images used are royalty-free as far as we know. If not, please inform Multi-Value and we will remove the image within 4 days.

6. NEXT 6 REASONS LET YOU KNOW:
if promoters spend more
why someone is a promoter or a detractor
how you can stimulate people to promote you
why a NPS score is not the same for every industry
REASON
5 - 10
Do you know 4 easy ways to bring the survey to your customers
Do you want a reason or a golden tip
PLEASE LEAVE YOUR EMAIL ADDRESS BELOW AND
DOWNLOAD ALL 10 REASONS FOR FREE
ON SLIDESHARE SEE LINK
*used images are royalty free as far we can know, if not please inform multi-value and we will remove the image within 4 days.
*Images used are royalty-free as far as we know. If not, please inform Multi-Value and we will remove the image within 4 days.