This document is from an educational institute and appears to be from a chapter about front office operations in the lodging industry. It discusses classifying hotels by size, levels of service, ownership, categories of guests that stay in hotels, and how hotels can become more environmentally friendly. The chapter covers topics such as hotel size categories, types of hotels, levels of service, ownership and affiliation models, characteristics of different types of travelers, and incentives for hotels to operate more sustainably.

1. © 2009, Educational Institute
Chapter 1
The Lodging Industry
Managing Front Office Operations
Eighth Edition
(333TXT or 333CIN)

2. © 2009, Educational Institute 2
Competencies for
The Lodging Industry
1. Explain how the travel and tourism industry can be
categorized, and classify hotels in terms of their
size and target markets.
2. Classify hotels in terms of their levels of service,
and ownership and affiliation.
3. Describe characteristics of business,
pleasure/leisure, group, and international travelers.
4. Identify factors that influence travelers’ buying
decisions.
5. Describe how hotels can become more ecologically
responsible and the incentives they have to do so.

3. © 2009, Educational Institute 3
Long Story of Hospitality

4. © 2009, Educational Institute 4
Hotel Size Categories
• Under 150 rooms
• 150 to 299 rooms
• 300 to 600 rooms
• More than 600 rooms

5. © 2009, Educational Institute 5
Types of Hotels
• Commercial hotels
• Airport hotels
• Suite hotels
• Extended-stay hotels
• Residential hotels
• Resort hotels
• Bed-and-breakfast
hotels
• Vacation ownership and
condominium hotels
• Casino hotels
• Conference centers
• Convention hotels
• Alternative lodging
properties

6. © 2009, Educational Institute
Учебно-тренинговый отель
“Солнечный ветер”

7. © 2009, Educational Institute 7
The Intangibility of Service

8. © 2009, Educational Institute
Hospitality Specific Entities
• The Intangibility
of Service
• Quality
Assurance
• Nonconservation

9. © 2009, Educational Institute 9
Levels of Service
• World-class service
• Upscale
• Mid-range service
• Economy/limited service

10. © 2009, Educational Institute 10
Ownership and Affiliation Categories
• Independent hotels
• Chain hotels
• Management contract
• Franchise
• Referral group

11. © 2009, Educational Institute 11
Categories of Guests
• Business
• Pleasure/leisur
e
• Group
• International

12. © 2009, Educational Institute 12
The Green Hotel
• Energy Star Program
• Water Management
• Waste Management