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AudioCodes MobilityPLUS
                                                    and SmartTAP
                                                 For Microsoft Unified
                                               Communications Solutions
                                      Steve Hopkins
                                       Pre Sales SE                January 2012




     © 2011 AudioCodes Ltd.
        All rights reserved.
AudioCodes Confidential Proprietary
About AudioCodes

• Profitable and publicly traded on NASDAQ
• 18 years of dedicated VoIP experience and millions of VoIP ports deployed
    • Tier 1 Service Providers
    • Fortune Enterprises
    • OEM relationship with leading vendors
• Long standing partnership with Microsoft on UC
• Largest VoIP dedicated R&D team in the world
• Worldwide distribution, homologations and certifications
    • Able to support LYNC VSPs engagement with Multi-National
      Companies
• AudioCodes is the largest, focused, global and stable partner, in Lync eco-
  system
Our Vision

AudioCodes believes Lync will become a UC market leader

AudioCodes continues as the leading partner for voice
networking

AudioCodes strives to simplify eco-system for quicker
adoption of Lync
    Full portfolio eliminates complexity
    Simpler supply and support structure
    Innovation overcomes challenges



      AudioCodes converts Microsoft Lync IM&P licenses
               into real-life VoIP UC network

                                 From License to   Connected by
       Link Your Lync
                                    Network         AudioCodes
AudioCodes Ecosystem with Microsoft Unified Communications
                                                                        Survivability
                                                                      Lync
                                                                                                    PSTN Networks
                                                                                                        SP PSTN

                                            Recording              WA             PST                             TDM Trunks         Secured SIP
                                             solution
                                                                   N               N                       .                          Trunking
Mobility+
SmartTAP                            SmartTAP Call Recorder          Media Gateways
                                                                                                           …
                                                                                                       Media Gateway                   SP IP WAN
                                                                    Survivable Branch
•• Designed in Co- helped
   AudioCodes has                                                       Appliance                                                         .    SIP Trunks

   Operation with
                                                                                                                                          …
   to write the Recorder                                                                                                             Media Gateway
   Microsoft for Lync
   Certification
                            AudioCodes Mobile              Microsoft Unified
•• Extends Functionality to
   SmartTAP is the 1st
                                Soft Client
                               Media Gateway            Communications Solutions                                                         Legacy TDM PBX
   Mobile Users certified
   recorder to be                     SIP
                                                                                                                                           Media Gateway


   by Microsoft                                                                                                                                    E1/T1/BRI/FXO
                                                                                                                                              PB

• Always Online
                                                                                                                                               X


 • Provides the power and                       3rd party Analog and SIP
                                                 based Phone Support
                                                                                                               Non certified IP PBX

   simplicity that is key to                                                      Legacy Fax & other
                                                                                    Analog devices
                                                                                                                          IP-
                                                                                                            Media Gateway PBX
• Brings TRUE Unified
   Lync deployments                                 Media Gateway
                                                                                    Media Gateway                              SIP
   Communications                                                                                                           IP
                                                                                                                          Phones
Enterprise Mobility Trends

Growing need for better accessibility and productivity

Introduction of Smart Mobile Devices

Expansion of High-speed Networks - 3G, Wi-Fi and WiMax

Above 50% of In-Office calls are made on mobile devices




Mobile office is likely to be the fastest-growing
segment
and generated revenues of $1.6 billion in 2008. This
segment is expected to reach a size of $6.8 billion in
2015, at a CAGR of 19 percent.
                                 Frost & Sulivan – April 2010
AudioCodes MobilityPLUS for Microsoft UC
       Allowing mobile business employees to communicate seamlessly from their
                      Smartphone devices by initiating VoIP calls.

•   Extending Microsoft Lync client functionality to Mobile users
•   Mobile VoIP calls over Wi-Fi and 3G/4G network
•   Single user identity, Single number reach
•   Supports Lync Instant Messaging
•   Supports Lync Enhanced Presence and Contact lists
•   Supports Microsoft RTAudio codec (wideband and narrowband)
•   Offers secured VoIP connectivity
•   Provides Mobile VoIP access to roaming subscribers
•   Mobile client management and automatic configuration system
•   Based on a certified Microsoft protocol interface (UCMA)
•   Call Toggling and VCC support
•   Video calls support (1H 2012)




         MobilityPLUS
         Mobile Client
MobilityPLUS solution components
      Mobility Server                    Mobile Client
• UC integration with Lync (UCMA)

• Supports SIP & TDM trunks         • HDVoIP SIP client with MS-RTA

• SIP Server for mobile clients
                                    • Provides Lync call features
• One Number, one Voicemail

• Presence, AD, IM services         • Provides Lync UC features

• Device toggling*
                                    • Network selection
• Call Routing

• Media Transcoding                 • Callback features*

• NAT, DoS &VoIP FW
                                    • Cellular/Wifi Handover (VCC)*
• Callback features*

• Voice Call Continuity (VCC)*      • Support for multiple Mobile OS

• Quality Monitoring*

• Mobile Clients distribution &
 management



   *Roadmap
Solution Components

                                      MobilityPLUS
                                        Clients




                                    UC Mobile
                                     Clients
                                                      WS
                      SIP

                                                           CMS

                                                                 DB
   MobilityPLUS
     Server
                                             WS

                  Lync Pool
                                                     WS

                              CRM


                                    SMS                               W S – Web
                                    GW                                Services

                                                                      AudioCodes
MobilityPLUS Mobile Client - Supported Mobile Platforms




             iPhone
              ,iPad
                      MobilityPLUS
                        Mobile
                         Client

                                          Web
                                         Client




                           PC
                          Client
MobilityPLUS UC Integration with Lync
                Mobility
                Server                            Lync Pool

                                                          Inbound
                                    SIP                   Routing
                                                         Outbound
                                                          Routing
                                                         Voice Mail
                                                          Routing

                  SIP                      IM, Presence Audio, Video,
                                               Conferencing, IVR




                                    Lync               Lync
                 Mobile




                           User B                     User A
MobilityPLUS in Lync Enterprise network
                                                                                                Headquarters

                                             Lync Server
                                                                              Mediant 2000
                                                                        “Enhanced” Gateway




                                  Mediant 1000
                              MobilityPLUS Server          Enterprise IP
                                                             Network

                                                                                             PSTN



                                                                    Mediant 2000
                                                                        SBA
MobilityPLUS
  Mobile       3G/LTE
   Client
                                                    Branch Office

   Mobile Users         MobilityPLUS
                          Mobile
                           Client
MobilityPLUS Mobile Client Enhanced UI




• Contact list with
  enhanced presence    •   Call hold and resume   •   Instant messaging
                                                                              • Enhanced Presence
• Click to call from   •   Speaker button         •   Mobile to Mobile          settings
  Lync contact list    •   Mute button            •   Mobile to PC
• Call from phone      •   Voicemail access       •   Escalation from IM to
  contacts                 with MWI                   VoIP call
• Dial pad
MobilityPLUS - Management Tools

         Web-based administration for IT personnel
          Client distribution through Email, SMS or
                          Web Portal
              Integration with Active Directory

                User groups and user policies

                   Add and manage users

                 Call Detail Records (CDR)

                On-line status of Mobile calls

                      Application Logs

                         And more
Technical Specification
         Feature                                                 Mobility Server Platform
                                            Mediant 1000                                      Mediant 3000




 CPU Module                  Intel Core2 Duo L7400 with Intel 3100           External Server*
                             Chipset (64-bit)
                             Memory: 2G DDR2 with ECC
                             Storage: 160G SATA, single/dual hard disk
                             Interfaces: 10/10/1000Base-TX,USB 2.0,
                             RS-232
 Supported number of         Up to 600                                       Up to 2000
 SIP endpoints
 Supported number of         Up to 120 (without transcoding)                 Up to 1000
 concurrent calls

 Operation &                 HTTP Web Server, Remote configuration and software download via TFTP, HTTP, HTTPS, DHCP
 Management                  and BootP, Syslog for events and alarms
 Security                    HTTPS, TLS, SSL, SRTP, Access Control List

 Media Gateway               6 slots for modular interface modules           2 slots for modular, simplex or redundant
 Interfaces**                supporting:                                     configurations supporting:
                             E1/T1/J1: 1-4 Spans                             1 OC-3 or STM-1 APS optical links
                             FXS/FXO: 4-24 ports                             1 to 3 T3 (DS3) links
                             BRI: 4-20 ports                                 Up to 63/84 E1/T1 links


Please consult with AudioCodes for sizing and certification of your server configuration.
** For more information about the media gateway features, please refer to the Mediant 1000 and Mediant 3000 datasheets.
MobilityPLUS Solution - Value Proposition
     Enhancing productivity by extending UC capabilities to mobile devices




                        Line side integration with Lync




      Reducing enterprise OPEX by lowering mobile communication costs




                  Flexibility to choose networks and devices
Recording Solutions Overview


                                                             January 2012




     © 2011 AudioCodes Ltd.
        All rights reserved.
AudioCodes Confidential Proprietary
What Features do Customers Want

            • Simple…..Simple…..Simple
                •   Record a Call
                •   Store Recordings
                •   Retrieve and Playback Recordings
                •   Mixed TDM & VoIP Environment
                •   Low TCO

    Customers                                          Agents


                              SmartTAP
                              Recording
                              Application
SmartTAP & Microsoft Lync


• In a Microsoft LYNC environment, SmartTAP deploys a
  software plug-in installed on the Front End Server as a
  trusted certified application.

• The SmartTAP server receives the signaling information over
  a secure connection and decrypts the SRTP data
  synchronously received from the mirror port of the network
  switch.
SmartTAP Microsoft LYNC Solution




             Microsoft Lync is One of the Hottest
          New Technologies of 2011 and SmartTAP
         Is the first Microsoft Certified Call Recorder
SmartTAP Advantages


• Silent recording of internal or external calls
    without consuming valuable LYNC resources
•   No conferencing services necessary, no
    additional resources needed
•   Support for the Microsoft wideband RTA codec
    with transcoding to other media types for
    download, email or playback.
•   Passive End Point Technology captures SRTP
    signaling while preserving the data integrity and
    quality of the conversation.
•   Scalable from 1 to N concurrent sessions on a
    single or distributed server configuration
SmartTAP Key Benefits
 The SmartTAP Advantage

                                                Compliant
    •   Liability Recording
    •   Regulatory Compliance
    •   Affordable                                           Scalable
    •   Single box, COTS
    •   Rapid deployment and      Centralized
        installation
    •   Comprehensive
    •   TDM, VoIP and hybrid
    •   Centralized
    •   Administration, Storage                         Comprehensive
    •   Scalable                        Affordable
    •   4 – 300 channels





Thank you




AudioCodes Your “One-Stop-Shop” Vendor for
     Microsoft Unified Communications

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Mobility and SmartTAP Recording for Lync

  • 1. AudioCodes MobilityPLUS and SmartTAP For Microsoft Unified Communications Solutions Steve Hopkins Pre Sales SE January 2012 © 2011 AudioCodes Ltd. All rights reserved. AudioCodes Confidential Proprietary
  • 2. About AudioCodes • Profitable and publicly traded on NASDAQ • 18 years of dedicated VoIP experience and millions of VoIP ports deployed • Tier 1 Service Providers • Fortune Enterprises • OEM relationship with leading vendors • Long standing partnership with Microsoft on UC • Largest VoIP dedicated R&D team in the world • Worldwide distribution, homologations and certifications • Able to support LYNC VSPs engagement with Multi-National Companies • AudioCodes is the largest, focused, global and stable partner, in Lync eco- system
  • 3. Our Vision AudioCodes believes Lync will become a UC market leader AudioCodes continues as the leading partner for voice networking AudioCodes strives to simplify eco-system for quicker adoption of Lync Full portfolio eliminates complexity Simpler supply and support structure Innovation overcomes challenges AudioCodes converts Microsoft Lync IM&P licenses into real-life VoIP UC network From License to Connected by Link Your Lync Network AudioCodes
  • 4. AudioCodes Ecosystem with Microsoft Unified Communications Survivability Lync PSTN Networks SP PSTN Recording WA PST TDM Trunks Secured SIP solution N N . Trunking Mobility+ SmartTAP SmartTAP Call Recorder Media Gateways … Media Gateway SP IP WAN Survivable Branch •• Designed in Co- helped AudioCodes has Appliance . SIP Trunks Operation with … to write the Recorder Media Gateway Microsoft for Lync Certification AudioCodes Mobile Microsoft Unified •• Extends Functionality to SmartTAP is the 1st Soft Client Media Gateway Communications Solutions Legacy TDM PBX Mobile Users certified recorder to be SIP Media Gateway by Microsoft E1/T1/BRI/FXO PB • Always Online X • Provides the power and 3rd party Analog and SIP based Phone Support Non certified IP PBX simplicity that is key to Legacy Fax & other Analog devices IP- Media Gateway PBX • Brings TRUE Unified Lync deployments Media Gateway Media Gateway SIP Communications IP Phones
  • 5. Enterprise Mobility Trends Growing need for better accessibility and productivity Introduction of Smart Mobile Devices Expansion of High-speed Networks - 3G, Wi-Fi and WiMax Above 50% of In-Office calls are made on mobile devices Mobile office is likely to be the fastest-growing segment and generated revenues of $1.6 billion in 2008. This segment is expected to reach a size of $6.8 billion in 2015, at a CAGR of 19 percent. Frost & Sulivan – April 2010
  • 6. AudioCodes MobilityPLUS for Microsoft UC Allowing mobile business employees to communicate seamlessly from their Smartphone devices by initiating VoIP calls. • Extending Microsoft Lync client functionality to Mobile users • Mobile VoIP calls over Wi-Fi and 3G/4G network • Single user identity, Single number reach • Supports Lync Instant Messaging • Supports Lync Enhanced Presence and Contact lists • Supports Microsoft RTAudio codec (wideband and narrowband) • Offers secured VoIP connectivity • Provides Mobile VoIP access to roaming subscribers • Mobile client management and automatic configuration system • Based on a certified Microsoft protocol interface (UCMA) • Call Toggling and VCC support • Video calls support (1H 2012) MobilityPLUS Mobile Client
  • 7. MobilityPLUS solution components Mobility Server Mobile Client • UC integration with Lync (UCMA) • Supports SIP & TDM trunks • HDVoIP SIP client with MS-RTA • SIP Server for mobile clients • Provides Lync call features • One Number, one Voicemail • Presence, AD, IM services • Provides Lync UC features • Device toggling* • Network selection • Call Routing • Media Transcoding • Callback features* • NAT, DoS &VoIP FW • Cellular/Wifi Handover (VCC)* • Callback features* • Voice Call Continuity (VCC)* • Support for multiple Mobile OS • Quality Monitoring* • Mobile Clients distribution & management *Roadmap
  • 8. Solution Components MobilityPLUS Clients UC Mobile Clients WS SIP CMS DB MobilityPLUS Server WS Lync Pool WS CRM SMS W S – Web GW Services AudioCodes
  • 9. MobilityPLUS Mobile Client - Supported Mobile Platforms iPhone ,iPad MobilityPLUS Mobile Client Web Client PC Client
  • 10. MobilityPLUS UC Integration with Lync Mobility Server Lync Pool Inbound SIP Routing Outbound Routing Voice Mail Routing SIP IM, Presence Audio, Video, Conferencing, IVR Lync Lync Mobile User B User A
  • 11. MobilityPLUS in Lync Enterprise network Headquarters Lync Server Mediant 2000 “Enhanced” Gateway Mediant 1000 MobilityPLUS Server Enterprise IP Network PSTN Mediant 2000 SBA MobilityPLUS Mobile 3G/LTE Client Branch Office Mobile Users MobilityPLUS Mobile Client
  • 12. MobilityPLUS Mobile Client Enhanced UI • Contact list with enhanced presence • Call hold and resume • Instant messaging • Enhanced Presence • Click to call from • Speaker button • Mobile to Mobile settings Lync contact list • Mute button • Mobile to PC • Call from phone • Voicemail access • Escalation from IM to contacts with MWI VoIP call • Dial pad
  • 13. MobilityPLUS - Management Tools Web-based administration for IT personnel Client distribution through Email, SMS or Web Portal Integration with Active Directory User groups and user policies Add and manage users Call Detail Records (CDR) On-line status of Mobile calls Application Logs And more
  • 14. Technical Specification Feature Mobility Server Platform Mediant 1000 Mediant 3000 CPU Module Intel Core2 Duo L7400 with Intel 3100 External Server* Chipset (64-bit) Memory: 2G DDR2 with ECC Storage: 160G SATA, single/dual hard disk Interfaces: 10/10/1000Base-TX,USB 2.0, RS-232 Supported number of Up to 600 Up to 2000 SIP endpoints Supported number of Up to 120 (without transcoding) Up to 1000 concurrent calls Operation & HTTP Web Server, Remote configuration and software download via TFTP, HTTP, HTTPS, DHCP Management and BootP, Syslog for events and alarms Security HTTPS, TLS, SSL, SRTP, Access Control List Media Gateway 6 slots for modular interface modules 2 slots for modular, simplex or redundant Interfaces** supporting: configurations supporting: E1/T1/J1: 1-4 Spans 1 OC-3 or STM-1 APS optical links FXS/FXO: 4-24 ports 1 to 3 T3 (DS3) links BRI: 4-20 ports Up to 63/84 E1/T1 links Please consult with AudioCodes for sizing and certification of your server configuration. ** For more information about the media gateway features, please refer to the Mediant 1000 and Mediant 3000 datasheets.
  • 15. MobilityPLUS Solution - Value Proposition Enhancing productivity by extending UC capabilities to mobile devices Line side integration with Lync Reducing enterprise OPEX by lowering mobile communication costs Flexibility to choose networks and devices
  • 16. Recording Solutions Overview January 2012 © 2011 AudioCodes Ltd. All rights reserved. AudioCodes Confidential Proprietary
  • 17. What Features do Customers Want • Simple…..Simple…..Simple • Record a Call • Store Recordings • Retrieve and Playback Recordings • Mixed TDM & VoIP Environment • Low TCO Customers Agents SmartTAP Recording Application
  • 18. SmartTAP & Microsoft Lync • In a Microsoft LYNC environment, SmartTAP deploys a software plug-in installed on the Front End Server as a trusted certified application. • The SmartTAP server receives the signaling information over a secure connection and decrypts the SRTP data synchronously received from the mirror port of the network switch.
  • 19. SmartTAP Microsoft LYNC Solution Microsoft Lync is One of the Hottest New Technologies of 2011 and SmartTAP Is the first Microsoft Certified Call Recorder
  • 20. SmartTAP Advantages • Silent recording of internal or external calls without consuming valuable LYNC resources • No conferencing services necessary, no additional resources needed • Support for the Microsoft wideband RTA codec with transcoding to other media types for download, email or playback. • Passive End Point Technology captures SRTP signaling while preserving the data integrity and quality of the conversation. • Scalable from 1 to N concurrent sessions on a single or distributed server configuration
  • 21. SmartTAP Key Benefits The SmartTAP Advantage Compliant • Liability Recording • Regulatory Compliance • Affordable Scalable • Single box, COTS • Rapid deployment and Centralized installation • Comprehensive • TDM, VoIP and hybrid • Centralized • Administration, Storage Comprehensive • Scalable Affordable • 4 – 300 channels 
  • 22. Thank you AudioCodes Your “One-Stop-Shop” Vendor for Microsoft Unified Communications

Hinweis der Redaktion

  1. Trends pushing enterprises for looking into mobility solutionsGrowing need for better accessibility and productivity of employeesFierce competition drives enterprises to improve customer servicesIntroduction of Smart Devices and Tablets together with handset pricing declineHigh-speed Networks, such as 3G, Wi-Fi and WiMax are driving the adoption of Enterprise Mobility applicationsAbove 50% of In-Office calls are made on mobile devicesEmployees are expected to be on-line even while on the roadNumber of home workers is growing with the introduction of new communication technologies