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    #$%&'!()&*%!+,!-,$./!012'%3!4$&5!672$&'%8!                                                                                         X!



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    #$%&'!()&*%!+,!-,$./!012'%3!4$&5!672$&'%8!                                                                                                 V!



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                                                                                                                                      TRUST WHEEL
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                                                    (%,%&,"'&!(-,%!'@!,<%!>%#,!,-+%&,!,<%!
                                                                                                                                                          CREDIBILITY

     %AK+'=%%4!K-(,"0"K-,"&:!"&!,<%!Y'0-+!                                                                                                            ᭤   Being approachable and easy
                                                                                                                                                          to talk with, answering hard



     ^'+*&,%%("&:!%B%&,!'(!,<%!@%%+!:''?!           (%:"'&!<-#!,'!'@@%(!-&?!,<%A!#"&:"&:!                                                             ᭤
                                                                                                                                                          questions, and making
                                                                                                                                                          expectations clear
                                                                                                                                                          Trusting people without


                                                    <=A&#!'@!1P7!9&%L#!K(-0,"0%#!%B%&!-@,%(!
                                                                                                                                                          looking over their shoulders


     @-0,'(!'@!7,<"0-++=!$'*(0%?!K('?*0,#8!!                                                               RESPECT
                                                                                                           Showing appreciation for
                                                                                                                                                      ᭤   Being reliable, delivering on
                                                                                                                                                          promises, and “walking the talk”
                                                                                                                                                                                                                           FAIRNESS
                                                                                                                                                                                                                         Ensuring all employees

                                                    ,<%=!+%-B%4!"#!-!,%#,-A%&,!,'!,<%!+'&:M
                                                                                                       ᭤                                                                                                            ᭤
                                                                                                           employees’ efforts and                     ᭤   Articulating a clear vision for                                have opportunities for
                                                                                                           contributions                                  the company or department                                      rewards and recognition
                                                                                                       ᭤   Ensuring that people have                                                                                ᭤    Avoiding playing favorites,

     2<-,L#!"&!",!@'(!0-#,!A%A>%(#D!]%#"?%#!        (*&&"&:!#*00%##!'@!,<"#!#<'C8!!                        the equipment they need                                                                                       especially when promoting



                                                                                                                                                                 RUS
                                                                                                           to do their jobs                                                                                              people
                                                                                                       ᭤   Seeking employees’ opinions                                                                              ᭤    Treating all employees fairly,


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                                                                                                           and involving them in                                                                                          regardless of age, race, or sex
                                                                                                           important decisions
                                                                                                                                                                                                                    ᭤    Ensuring employees
                                                                                                                                                T

                                                                                                                                                                                             T




                                                    2<-,L#!"&!",!@'(!,<%!/('?*0%(D!-;2)%!';%!
                                                                                                       ᭤   Caring for employees as                                                                                       are paid fairly


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                                                                                                           people with lives outside
                                                                                                           of work




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                                                    8=%1321>!&13!5:3>%'21>!
                                                                                                                    ᭤   Helping employees feel they                                    ᭤    Creating a workplace atmosphere


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                                                                                                                        personally make a difference                                        where employees can be themselves
                                                                                                                        in their work                                                       and care about each other


                                                    &==$,=$2&'2,18<!';%!&1&)A828!K$,7!';%!
                                                                                                                    ᭤   Inspiring employees to feel                                    ᭤    Welcoming new employees to
                                                                                                                        pride in team accomplishments                                       a friendly environment and

     =%,!<-#!-!@-A"+=!@%%+8!+;%!$%8:)'!28!';&'!                                                                     ᭤   Helping employees feel proud
                                                                                                                                                                                            celebrating special events



                                                    #$%&'!()&*%!',!-,$./!+$:8'!M13%OG!
                                                                                                                        of the whole company and its                                   ᭤    Creating a cooperative
                                                                                                                        contributions to the community                                      work environment and

     ';%A!=&A!2'!K,$@&$3!5A!3%)2D%$21>!';%2$!                                                                                                                                               demonstrating that people
                                                                                                                                                                                            are “all in this


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                                                                                                                                                                                            together”


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     $%;%&$821><!;%1*%!>%'!5%''%$!&'!@;&'!          8;2K'21>!';%!D&):%!,K!=%,=)%!&13!                       To create a GREAT PLACE TO WORK ,
                                                                                                                                                                                                                                               ®



     ';%A!3,!%D%$A!3&A?!1<"#!"#!,<%!3"&?!'@!        ,$>&12W&'2,1&)!*:)':$%!&'!@,$.!',!&!                     managers must build TRUST by practicing
                                                                                                        CREDIBILITY, RESPECT and FAIRNESS … and
                                                    8'$&'%>2*!=)&'K,$7?!/%'K+%!K%(@'(A-&0%!            they must encourage PRIDE and CAMARADERIE.
                                                                                                                           ©2005 GREAT PLACE TO WORK® INSTITUTE, INC. All rights reserved.    w w w. g r e a t p l a c e t o w o r k . c o m
                                                                                                                                                  The Trust Wheel is based on the Great Place to Work® Model©.
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K('*?+=!#,-&?!*&",%?!,'!-0<"%B%!,<%! 1<%-,(%!C<%(%!,<%!%&#%A>+%!0-#,!C'(3#! "&,%(%#,!M!-!K<%&'A%&'&!#'!(-(%!",!"#! B"#"'&!'@!1P7!9&%8! -#!'&%!C",<!-!<":<%(!K*(K'#%i!2<%,<%(!",! *&>%+"%B->+%!,<-,!,<"#!0'*+?!-0,*-++=! <-KK%&!#'!%@@'(,+%##+=8!6!UHh!%AK+'=%%! TRUST WHEEL >%!,<%"(!%OK%("%&0%!C",<!-!0<-++%&:%?! (%,%&,"'&!(-,%!'@!,<%!>%#,!,-+%&,!,<%! CREDIBILITY %AK+'=%%4!K-(,"0"K-,"&:!"&!,<%!Y'0-+! ᭤ Being approachable and easy to talk with, answering hard ^'+*&,%%("&:!%B%&,!'(!,<%!@%%+!:''?! (%:"'&!<-#!,'!'@@%(!-&?!,<%A!#"&:"&:! ᭤ questions, and making expectations clear Trusting people without <=A&#!'@!1P7!9&%L#!K(-0,"0%#!%B%&!-@,%(! looking over their shoulders @-0,'(!'@!7,<"0-++=!$'*(0%?!K('?*0,#8!! RESPECT Showing appreciation for ᭤ Being reliable, delivering on promises, and “walking the talk” FAIRNESS Ensuring all employees ,<%=!+%-B%4!"#!-!,%#,-A%&,!,'!,<%!+'&:M ᭤ ᭤ employees’ efforts and ᭤ Articulating a clear vision for have opportunities for contributions the company or department rewards and recognition ᭤ Ensuring that people have ᭤ Avoiding playing favorites, 2<-,L#!"&!",!@'(!0-#,!A%A>%(#D!]%#"?%#! (*&&"&:!#*00%##!'@!,<"#!#<'C8!! the equipment they need especially when promoting RUS to do their jobs people ᭤ Seeking employees’ opinions ᭤ Treating all employees fairly, ,<%!K("B"+%:%!'@!%&:-:"&:!"&!-!<":<%(! and involving them in regardless of age, race, or sex important decisions ᭤ Ensuring employees T T 2<-,L#!"&!",!@'(!,<%!/('?*0%(D!-;2)%!';%! ᭤ Caring for employees as are paid fairly K*(K'#%!'@!c)<-&:%!,<%!2'(+?L!-#!K-(,!'@! people with lives outside of work ,<%"(!?-"+=!Q'>D!6&!%O0%K,"'&-+!C'(3K+-0%! $%*%882,1!7&3%!+N6!I1%!8;&$=%$!,1!2'8! PRIDE CAMARADERIE 8=%1321>!&13!5:3>%'21>! ᭤ Helping employees feel they ᭤ Creating a workplace atmosphere 0*+,*(%!,<-,!(%#K%0,#!,<%"(!"&?"B"?*-+",=! personally make a difference where employees can be themselves in their work and care about each other &==$,=$2&'2,18<!';%!&1&)A828!K$,7!';%! ᭤ Inspiring employees to feel ᭤ Welcoming new employees to pride in team accomplishments a friendly environment and =%,!<-#!-!@-A"+=!@%%+8!+;%!$%8:)'!28!';&'! ᭤ Helping employees feel proud celebrating special events #$%&'!()&*%!',!-,$./!+$:8'!M13%OG! of the whole company and its ᭤ Creating a cooperative contributions to the community work environment and ';%A!=&A!2'!K,$@&$3!5A!3%)2D%$21>!';%2$! demonstrating that people are “all in this E:$D%A!;&3!$%Q2>12'%3!&@&$%1%88<! together” 5%8'!=%$K,$7&1*%!&13!1%D%$!8',=! $%;%&$821><!;%1*%!>%'!5%''%$!&'!@;&'! 8;2K'21>!';%!D&):%!,K!=%,=)%!&13! To create a GREAT PLACE TO WORK , ® ';%A!3,!%D%$A!3&A?!1<"#!"#!,<%!3"&?!'@! ,$>&12W&'2,1&)!*:)':$%!&'!@,$.!',!&! managers must build TRUST by practicing CREDIBILITY, RESPECT and FAIRNESS … and 8'$&'%>2*!=)&'K,$7?!/%'K+%!K%(@'(A-&0%! they must encourage PRIDE and CAMARADERIE. ©2005 GREAT PLACE TO WORK® INSTITUTE, INC. All rights reserved. w w w. g r e a t p l a c e t o w o r k . c o m The Trust Wheel is based on the Great Place to Work® Model©.
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