5. purpose of mbta kiosks I am at point A and I want to get to point B Kiosk Want Need Translation Fare you need to get to point B OR I want this fare type and amount Kiosk Financial Transaction Fare you need to get to point B
6. disjoint user groups user interface tasks what regular users need what infrequent users need financial transaction want to need translation
7. disjoint user groups user interface tasks what regular users need what infrequent users need Chris the Commuter Ted the Tourist Frankie the Freshman Sally the Sporadic
12. before What’s a CharlieCard versus a CharlieTicket? Why are the fare amounts taped to the machine? What stop do I get off at if I want to go to the Quincy Market? Why do I have to calculate my own fare?
13. what we changed visibility customization assume less knowledge flattened hierarchy
14. What We Changed Visibility Flattened Hierarchy Customization Assume Less Knowledge
23. if we had infinite time… Boat Options Screen Implement other screens Monthly Bus Pass Screen Monthly LinkPass Screen Test on touch interface like iPad
24. Biggest Achievement: Meeting the needs of disjoint user groups MBTA information (fares, routes, special rates) is incorporated in the interface No drastic changes Minimal learning curve
25. impact within limits established standards hard to change large user base is disjoint focus on kiosk interface