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Implementing Deming's Quality Philosophy in IT

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Mark Troncone MBA, PMP, CBAP, ITILv3, CSM
Mark Troncone MBA, PMP, CBAP, ITILv3, CSM

A document describing Dr Deming\'s 14 points of quality and showing how each point can be implemented within an IT department and a project effort to ensure quality

Leadership & Management
1 von 45
Dr. W. Edwards Deming and Quality Management Implementing Dr. Deming’s Quality Management Philosophy within an IT Department Presented by Mark Troncone, MBA, PMP ®
What this presentation will cover ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
About Me – Mark Troncone ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dr. Deming Biography American Statistician, Professor, Author, Lecturer, and Consultant ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming Philosophy Synopsis ,[object Object],[object Object]
Deming Philosophy Synopsis – con’t. ,[object Object],[object Object],[object Object],[object Object],[object Object],Results of Work Efforts Total Costs
The Deming System of Profound Knowledge ,[object Object],[object Object],[object Object]
The Deming System of Profound Knowledge ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Deming System of Profound Knowledge ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Deming System of Profound Knowledge ,[object Object],[object Object],[object Object],[object Object]
The Deming System of Profound Knowledge ,[object Object],[object Object],[object Object]
The Deming System of Profound Knowledge ,[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles ,[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles – 1 Constancy of Purpose ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles – 2 Adopt the new philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles – 3 Cease the need for mass inspection ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles – 4 End lowest tender contracts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles – 5 Improve every process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles – 6 Institute training on the job ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles – 7 Institute leadership ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles – 8 Drive out fear ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles – 9 Break down barriers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles – 10 Eliminate exhortations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles – 11 Eliminate arbitrary numerical targets ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles – 12 Permit pride in workmanship ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles -13 Encourage education ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s 14 Key principles – 14 Top management commitment to action ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Seven Deadly Diseases ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
"A Lesser Category of Obstacles" includes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dr. Deming Quotations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Executing Dr. Deming’s Philosophy to achieving Quality with an IT Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Executing Dr. Deming’s Philosophy to achieving Quality with an IT Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Executing Dr. Deming’s Philosophy to achieving Quality with an IT Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Executing Dr. Deming’s Philosophy to achieving Quality with an IT Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Executing Dr. Deming’s Philosophy to achieving Quality with an IT Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Executing Dr. Deming’s Philosophy to achieving Quality with an IT Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Executing Dr. Deming’s Philosophy to achieving Quality with an IT Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Executing Dr. Deming’s Philosophy to achieving Quality with an IT Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Executing Dr. Deming’s Philosophy to achieving Quality with an IT Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Executing Dr. Deming’s Philosophy to achieving Quality with an IT Department ,[object Object],[object Object],[object Object],[object Object],[object Object]
Executing Dr. Deming’s Philosophy to achieving Quality with an IT Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Executing Dr. Deming’s Philosophy to achieving Quality with an IT Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Executing Dr. Deming’s Philosophy to achieving Quality with an IT Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
References ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]

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