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An Avanulo White Paper




                                            115-117 S. Main St. Suite A
                                              Celina, Ohio, 45822 USA
                                                         567-510-5200
                                                    www.avanulo.com




       Gestalt Safety – a plan for getting to Zero




       Achieving & Sustaining World-Class Safety Performance




                                                     By David I. Cahill
  Revised: January, 2012
Contents



The Gestalt System
Achieving World-Class Safety Performance
                                               To the reader:

                                               We hope you find this Avanulo White Paper
                                               valuable. We know that your time is precious,
Universal Accountability                       so we have structured the format of this
100 employees = 100 safety managers
                                               document to accommodate your needs.
Tenacity                                       For a quick read, refer to the “in a Nutshell
A relentless demand for safety performance
                                               column” on the left.

Animation                                      For more detail, read the right hand column
Motivation that really works – no more Bingo

Comportment                                    We appreciate your feedback. Feel free to write
Behavior that is an employment obligation      us at info@avanulo.com, or call us at 567-510-
                                               5200 to tell us what you think, share your
Knowledge                                      experiences, or request additional information.
The skills & information to work safely

Sustainability
Keeping it all going past the six month wall




                                               About Avanulo
                                               Avanulo means progress, and our passion lies in
                                               helping our clients progress their goals.

                                               Our partners all have at least 20 years of
                                               experience in their fields of expertise.

                                               Our Motto is “Enjoy the Business Result” or
                                               ETBR. We believe every improvement action
                                               should have a tangible result, and we structure
                                               our solutions to achieve measurable results
                                               within a specific timeframe. We believe so
                                               strongly in ETBR that it’s embedded in our logo.

                                               Our chief focus is to help our clients increase
                                               their Safe, Ethical, Profit or SEP. To us, that
                                               means to make as much money as possible
                                               without occupational injury, and without harm to
                                               the environment or community.
Helping you through the tough times

In a Nutshell . . .                          The Gestalt System
                                             This white paper explains our proven approach
                                             to virtually eliminating injuries in the workplace.

                                             Gestalt Safety is the application of highly
                                             effective organizational leadership methods with
                                             a behavioral focus.

                                             Gestalt safety is not easy, and is not a silver
What is it?                                  bullet. It is a practical approach to eliminating
The Gestalt System                           pain and suffering in the workplace and requires
   • Avanulo’s proven                        passion to achieve that end.
      approach for achieving
                                             The Gestalt Strategy harmoniously leverages six
      world-class safety                     powerful tactics resulting in the virtual
      performance.                           elimination of workplace injuries in 90 days or
                                             less. These tactics are:
Why is it important?                             1. Universal Accountability
Injury at work is preventable                    2. Tenacity
                                                 3. Animation
    • Organizations can operate                  4. Comportment
       profitably & injury free at               5. Knowledge
       the same time. Our                        6. Sustainability
       shared humanity demands               The most popular safety programs today, all
       that we make this an                  offer an effective solution to address one aspect
       imperative.                           of the safety equation, but none of them
                                             provides a holistic approach to employee safety.
How do you apply it?                         In fact, some of these programs can even crowd
                                             out other important elements needed to protect
Passionately embrace it                      your people from injury.
  • Explain the strategy &
      tactics to everyone, and               Gestalt eliminates the excess baggage and
      make them imperative.                  holds everyone appropriately accountable for
                                             safety in a way that enhances workplace
                                             harmony and efficiency.
Supporting Concepts
  • Gestalt is driven by a                   Safety excellence is increasingly part of the
                                             scorecard used by investors, customers, and
     passion to eliminate
                                             government agencies to determine the overall
     injuries at work.                       strength of a business. OSHA has all but openly
  • The injury rate has                      stated that their focus is on performance, and
     superseded compliance                   they have consistently targeted businesses with
     as the singular measure                 the highest injury rates for aggressive
                                             enforcement action.
     of safety excellence.
  • The Gestalt Strategy is                  If you are a business leader who is responsible
     driven by six powerful                  for the safety of your employees, if you believe it
     tactics; Tenacity,                      is possible to operate virtually injury free, and if
                                             you are passionate about eliminating workplace
     Animation,                              injury, then we urge you to take 15 minutes and
     Comportment,                            read this White Paper. The essential truths in it
     Knowledge, &                            will help you make immediate improvements in
     Sustainability.                         safety performance.
Helping you through the tough times


                                            Universal Accountability
In a Nutshell . . .                         -100 employees = 100 Safety Managers

                                            If you mention that safety is the number one
                                            priority in the workplace, you will seldom get an
                                            argument. No other mantra in US industry has
                                            achieved such awareness. Unfortunately,
                                            safety’s seemingly high priority at work is often
                                            just lip service.

                                            Over the years, we have all tried everything. We
What is it?                                 have spent untold millions on the latest
Universal Accountability                    programs. We have; given away ball caps;
                                            played bingo; and even had burn victims come
   • The compelling truth that              and talk, but the injuries keep on happening.
      everyone in the workplace
      is equally responsible to             Gestalt begins with two, basic truths; all injuries
      prevent injury.                       are caused by poor safety comportment, and
                                            excellent safety comportment is an obligation of
                                            employment.
Why is it important?
It is Gestalt’s essential element           What is comportment? Webster’s offers the
                                            following definition; BEHAVE; especially: to behave in
How do you apply it?                        a manner conformable to what is right, proper, or
                                            expected.
Demand it in yourself & others
                                            At Avanulo, we believe safety is all about
Supporting Concepts                         comportment. We do not recognize condition-
  • All injuries are caused                 based causes for injuries. A worker, who injures
                                            his hand by placing it in a running machine, is
     by poor comportment.
                                            the victim of his own, poor comportment. A
  • There is no such thing                  visitor touring the plant, who is injured by a
     as a condition-based                   poorly maintained steam valve, is the victim of
     injury.                                someone else’s poor comportment. A
  • We are all accountable                  department’s high injury rate when caused by a
                                            manager’s failure to make safety more important
     for excellent safety                   than throughput, is the result of poor leadership
     comportment and for                    comportment, or as we call it, Tenacity.
     safety performance.
  • Everyone in the                         To achieve world-class
                                            levels of safety, Universal
     organization must be a                 Accountability must be
     de facto Safety Manager.               embedded in the culture.
                                            Every manager and
                                            employee must demonstrate
                                            safety comportment and
                                            demand it of those around him or her. Everyone
                                            in the organization must serve as a de facto
                                            Safety Manager. Poor safety comportment and
                                            poor safety performance must always result in
                                            corrective or disciplinary actions.
Helping you through the tough times

In a Nutshell . . .                          Tenacity
                                             -A relentless demand for Safety

                                             “Show me a plant with a poor safety record and I
                                             will show you a poorly run plant. If we, as
                                             managers, cannot get this one simple thing right,
                                             we are not fit to lead. The simple fact is that
                                             there are businesses just like ours in this country
                                             that are operating without injuries and so can
What is it?                                  we.” Mike Walsh – former CEO of Tenneco
Tenacity
                                             At Avanulo, we believe that an injury-free
   • Using your force of will as             workplace can be achieved by a powerful force
      a leader to eliminate                  within each of us - the force of our own wills.
      injures.                               We know that a leader can literally will the
                                             organization to be safe. We know, because we
Why is it important?                         have personally seen it and done it as
                                             organizational leaders.
Other methods take too long
                                             We do not say that this is easy, but it is possible.
How do you apply it?                         The leader can simply declare that injuries will
Declare zero injuries                        stop, exhibit certain leadership comportment,
                                             which we call Tenacity, and injuries will stop.
Supporting Concepts                          To stop injuries in 90 days or less the leader
  • Stop injuries with your                  must ensure the organization leverages the four
     force of will.                          tactics of Gestalt. First, the leader must
  • Channel your will                        embrace, declare, and demonstrate Tenacity by
                                             putting his or her credibility on the line, and
     through the Six
                                             declaring, and then fully explaining the Six
     Fundamentals of                         Fundamentals of Tenacity:
     Tenacity.                                    1. Safety is the number one priority in this
  • Declare and explain the                           organization - more important than
     Six Fundamentals                                 throughput or cost.
                                                  2. All injuries are preventable
     personally to all                            3. All injuries are caused by
     employees.                                       poor comportment
  • Have top leaders follow                       4. Anyone who demonstrates
     up with a leadership                             poor comportment is placing
     charter that defines their                       his or her employment at risk.
                                                  5. We will immediately
     comportment.                                     implement changes in the
                                                      workplace to prevent injury.
                                                  6. I will personally lead this effort
                                                      and will be relentless.

                                             This communication must happen in meetings
                                             with all employees. It must be cascaded top to
                                             bottom so leaders can support it. It is highly
                                             recommended that the top leaders of the
                                             organization rapidly follow up with a written
                                             declaration of their Tenacity. We recommend
                                             Avanulo’s Safety Leadership Charter.
Helping you through the tough times

In a Nutshell . . .                          Animation
                                             -Motivation that really works

                                             Using your force of will alone to stop injuries is
                                             highly effective, but it demands vast amounts of
                                             energy. Once you have declared and
                                             demonstrated your intent, quickly get others
                                             involved so that you can permanently change
                                             the culture, without exhausting yourself.
What is it?
Animation                                    To animate your approach fully, you need to
                                             take three major actions.
   • Bringing it to life across                  1. Identify it.
      the organization.                          2. Establish consequences
                                                 3. Require total involvement
Why is it important?
You cannot do it alone for long              Give your approach a name. Ask employees
                                             what they want to call it. Name it something
                                             meaningful and simple so you can refer to it
How do you apply it?                         easily as you work on it.
Use practical motivation
                                             Give a 45 to 90 day warm up period, but
Supporting Concepts                          establish positive and negative consequences
                                             that really motivate. For the first year, make
  • Give it an identity.                     perfect department performance, and perfect
  • Build positive and                       personal comportment, worth 25-40% of a
     negative consequences                   manager’s variable compensation. Set up a
     that promote                            plan for hourly employees where everybody
                                             wins or loses together based on objective
     comportment.
                                             performance that they control.
  • Make involvement part                            For example, give a $25 dollar savings bond
     of comportment.                                 to each employee, if there is no lost time
                                                     injury for a month. Give $50 the 2nd month
  • Push it all down to the                          in a row, and $100 the third and each
     lowest level possible.                          successive month, but it goes to zero and
                                                     starts over, if there is a lost time accident.
                                                     Implement a hyper-reporting standard
                                                     requiring everyone to report all injuries, no
                                                     matter how minor, all near misses,
                                                     procedural breakdowns, etc. If one person
                                                     fails to report per the standard, he or she is
                                                     disciplined, everybody loses his or her
                                                     incentive, and we go back to zero.

                                             Develop and implement a zero tolerance list.
                                             After due process, terminate all violators.

                                             Require everyone to participate in a few defined
                                             ways. Those who fail to participate shall forfeit
                                             incentive for a quarter and receive coaching
                                             from you. Those who are incorrigible, receive
                                             discipline through normal channels. Let hourly
                                             employees set their own goals, lead teams, and
                                             design and conduct training.
Helping you through the tough times

In a Nutshell . . .                         Comportment
                                            -Obligated Behavior

                                            For decades, we have all heard about the fact
                                            that safety is achieved through safe behavior –
                                            how true. The problem is we have focused on
                                            only those, visible behaviors that occur during a
                                            production, maintenance, or cleaning task. We
                                            virtually ignore the behaviors that house most of
What is it?                                 the risk – behaviors, like designing, planning,
Comportment                                 and reacting to crises, the ones you cannot
                                            observe easily.
  • Thinking Behaviorally.
                                            We need to engage all employees from the neck
Why is it important?                        up. We cannot possibly conceive of and
Risk is inherent in the work.               eliminate all of the risk in the workplace. Each
                                            employee must constantly engage his mind and
                                            senses to avoid risk as it presents itself. We
How do you apply it?                        must demand that employees anticipate and
Make thinking a requirement.                react to risk in order to work without injury. This
                                            is the same demand we already have regarding
Supporting Concepts                         changing conditions that effect throughput and
  • Hold employees                          quality.
     accountable for                        To help employees we can
     planning, anticipating,                quickly implement simple,
     and reacting effectively.              effective systems. For
  • Use simple approaches                   instance any organization
     like a Universal                       can achieve 90% of the
                                            benefit of a traditional,
     Behavioral Checklist to                externally purchased,
     promote good thinking.                 behavioral safety program
  • Have a process for                      by quickly implementing
     working through                        Avanulo’s Universal Safety
     uncertainty.                           Behaviors (USBs).

                                            Because the USBs cannot
                                            anticipate every risk that
                                            might confront an
                                            employee, organizations can add specific
                                            behaviors. They can also employ a fail-safe
                                            system to ensure employees get
                                            help when needed. We
                                            recommend Avanulo’s Pilot to
                                            Copilot Process, which ensures
                                            that employees slow down and get
                                            help when there is a doubt.

                                            The bottom line is that employees
                                            are accountable to plan, anticipate,
                                            think things through, use the tools
                                            available, and, when in doubt get
                                            help before they proceed.
Helping you through the tough times

In a Nutshell . . .                          Knowledge
                                             -Information and Skills

                                             Training is critical to achieving
                                             world-class, safety performance,
                                             but there are several elements
                                             that make or break a safety
                                             training program,

What is it?                                  Compliance is important, but
Knowledge                                    preventing injuries is the priority.
                                             Provide the training first and most
  • Give employees the                       often that will prevent injuries.
      information they need to               Analyze your incidents to determine the
      work safely.                           priorities. Also, teach employees how to avoid
                                             risk by following established procedures like
Why is it important?                         Hazard Communications, Lockout Tag Out, and
                                             Confined Space Entry.
Osmosis will not work
                                             Hold live training sessions taught by competent
                                             instructors, do not succumb to the temptation to
How do you apply it?                         hold computer based training. It is not effective.
Make Training = Commitment.
                                             Move beyond training to
                                             commitment acquisition.
Supporting Concepts                          Make your training sign-off
  • Focus on causes of                       sheets very specific and
     injuries.                               performance based. Include
                                             in the training a specific
  • Teach a lot about the
                                             commitment from each
     process on which the                    employee, in writing, to
     employees work.                         follow the process taught.
  • Weave in compliance                      These will form the basis of
     issues.                                 comportment. We
                                             recommend, Avanulo’s
  • Teach the OSHA 10 hour                   Cascade Approach.
     and 30 hour.
  • Obtain performance-                      Teach the OSHA 10 hour
     based commitments at                    course to every employee. Teach the OSHA 30
                                             hour course to every supervisor and manager
     the end of each training                every three years.
     session.
  • Use hourly employees                     Spend at least 50% of your training time,
     as instructors whenever                 teaching employees about the science and
     possible.                               details of the process with which they are
                                             working. Weave in the required compliance
                                             training during these process-centered courses.

                                             Develop a cadre of instructors from the hourly
                                             work force. They will be the most respected.
                                             Have supervisors attend every session to
                                             maintain order and obtain the training
                                             commitment sign-off.
Helping you through the tough times

In a Nutshell . . .

                                           Sustainability
                                           -Getting past six months

                                           Gestalt Safety can suffer the
                                           same process failures as any
                                           other safety approach. Steps
                                           must be taken to ensure that it
                                           continues to provide an effective
What is it?                                means of eliminating injuries at
Sustainability                             work.
  • Make it last.                          The best approach is to embed
                                           your Gestalt process into the annual
Why is it important?                       planning, budget, and performance
Because a year is not enough               review cycles.

                                           As you approach excellence, each
                                           additional unit of improvement will
How do you apply it?                       become more difficult to achieve.
Embed it in long-term systems              For this reason, use a multi-year
                                           approach to safety as is done in capital
Supporting Concepts                        management. Make your safety plan part of
                                           your strategic plan. We recommend the nine
  • Use a multi-year                       major focus areas of Avanulo’s Multi-Year
     approach.                             Safety Plan
  • Link safety to your                                            The 9 Major Focus Areas of the
     annual planning cycle.                Make
                                           achieving and                     EHS Plan
  • Involve a third party in               maintaining        1.   Deployment - Deploy the organization to achieve our safety goal.

     evaluating the rigor of               third-party        2.   Incident reduction - Dramatically reduce the rate of accidents and
                                                                   incidents.
     your system.                          recognition for    3.
                                                              4.
                                                                   Training - Ensure we have the skills needed to achieve our safety goal
                                                                   Emergency Response - Dramatically reduce severity of injuries and loss
  • Hold department heads                  safety part of          through emergency response

                                           the plan. This     5.   Injury Recovery - Provide best injury recovery care to improve healing
     accountable for safety                will keep you      6.
                                                                   and reduce overall cost
                                                                   Compliance - Achieve total regulatory and corporate compliance
     performance.                          committed          7.   Industrial Athlete - Promote our overall wellness
                                                              8.   Audit - Achieve external recognition for EH&S excellence
  • Hold safety manager                    over the           9.   Sustainability – Demonstrate Environmental Responsibility

     accountable for system                years.
     design and severity
                                           Ensure that each department has a specific
     level.                                annual plan and hold department managers, not
                                           the safety manager, responsible for injury and
                                           compliance performance. Hold the safety
                                           manager responsible for the organization wide
                                           systems, and for minimizing days away from
                                           work, but not for the actual injury.
Helping you through the tough times


                                                      Summary
                                                      The Gestalt approach can virtually eliminate
                                                      injuries in 90 days or less.

                                                      For Gestalt to be effective a leader with sufficient
                                                      influence must personally lead the charge and
                                                      declare an end to injuries by the force of his or her
                                                      will.

                                                      After declaring that nothing but zero will do, the
                                                      leader must personally oversee the implementation
                                                      of the six tactics:
                                                           1. Universal Accountability
                                                           2. Tenacity
                                                           3. Animation
                                                           4. Comportment
                                                           5. Knowledge
                                                           6. Sustainability
                                                      The leader can ensure a successful kick-off by
                                                      declaring and explaining the six fundamentals of
                                                      Tenacity:
                                                          1. Safety is the number one priority in this
                                                               organization - more important than
We want to hear from you                                       throughput or cost.
                                                          2. All injuries are preventable
Avanulo                                                   3. All injuries are caused by poor
115-117 South Main St.                                         comportment
Suite A                                                   4. Anyone who demonstrates poor
Celina, OH 45822                                               comportment is placing his or her
USA                                                            employment at risk.
Tel: 567-510-5200                                         5. We will immediately implement changes in
Skype: 419-516-0741                                            the workplace to prevent injury.
E-mail: info@avanulo.com                                  6. I will personally lead this effort and will be
Web site: www.avanulo.com                                      relentless.

About the Author                                      To animate a Gestalt process fully you must:
Dave Cahill is the Managing Partner and                   1. Identify it with a name.
Founder of Avanulo. Dave is a senior                      2. Establish consequences
manufacturing professional who has his                    3. Require total involvement
roots in training, EH&S, continuous
improvement, and human resources. He                  Comportment is behavior that includes being
has worked for world-class organizations like         accountable for thinking through risks to a positive
Tenneco and Groupe Danone. He has                     outcome and is key to eliminating injuries at work.
served in general, line, and staff positions
and has been organizationally responsible             Organizations can achieve 90% of the advantage
for the safety of thousands of employees.             of a full-blown behavioral safety program by
Dave is the inventor of several effective             implementing a set of Universal Safety Behaviors.
safety tools like the Gestalt Safety Process
and the Universal Safety Behaviors. Dave              Commitment based training, focused on the real
has also overseen the successful resolution           risks, which is delivered by competent and
of several large-scale, health crises. Prior to       respected instructors is the key to developing
his work in business, Dave taught college             ongoing comportment.
level Spanish, Russian, and German, and
served in the US military as both an enlisted         Sustainability is achieved by embedding the
person and a commissioned officer. Dave               process in other annual systems and by having
has lived and worked all over the US, and in          regular third party reviews.
Brazil, Mexico, Russia, and Western Europe.

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Avanulo White Paper Gestalt Safety 2012

  • 1. An Avanulo White Paper 115-117 S. Main St. Suite A Celina, Ohio, 45822 USA 567-510-5200 www.avanulo.com Gestalt Safety – a plan for getting to Zero Achieving & Sustaining World-Class Safety Performance By David I. Cahill Revised: January, 2012
  • 2. Contents The Gestalt System Achieving World-Class Safety Performance To the reader: We hope you find this Avanulo White Paper valuable. We know that your time is precious, Universal Accountability so we have structured the format of this 100 employees = 100 safety managers document to accommodate your needs. Tenacity For a quick read, refer to the “in a Nutshell A relentless demand for safety performance column” on the left. Animation For more detail, read the right hand column Motivation that really works – no more Bingo Comportment We appreciate your feedback. Feel free to write Behavior that is an employment obligation us at info@avanulo.com, or call us at 567-510- 5200 to tell us what you think, share your Knowledge experiences, or request additional information. The skills & information to work safely Sustainability Keeping it all going past the six month wall About Avanulo Avanulo means progress, and our passion lies in helping our clients progress their goals. Our partners all have at least 20 years of experience in their fields of expertise. Our Motto is “Enjoy the Business Result” or ETBR. We believe every improvement action should have a tangible result, and we structure our solutions to achieve measurable results within a specific timeframe. We believe so strongly in ETBR that it’s embedded in our logo. Our chief focus is to help our clients increase their Safe, Ethical, Profit or SEP. To us, that means to make as much money as possible without occupational injury, and without harm to the environment or community.
  • 3. Helping you through the tough times In a Nutshell . . . The Gestalt System This white paper explains our proven approach to virtually eliminating injuries in the workplace. Gestalt Safety is the application of highly effective organizational leadership methods with a behavioral focus. Gestalt safety is not easy, and is not a silver What is it? bullet. It is a practical approach to eliminating The Gestalt System pain and suffering in the workplace and requires • Avanulo’s proven passion to achieve that end. approach for achieving The Gestalt Strategy harmoniously leverages six world-class safety powerful tactics resulting in the virtual performance. elimination of workplace injuries in 90 days or less. These tactics are: Why is it important? 1. Universal Accountability Injury at work is preventable 2. Tenacity 3. Animation • Organizations can operate 4. Comportment profitably & injury free at 5. Knowledge the same time. Our 6. Sustainability shared humanity demands The most popular safety programs today, all that we make this an offer an effective solution to address one aspect imperative. of the safety equation, but none of them provides a holistic approach to employee safety. How do you apply it? In fact, some of these programs can even crowd out other important elements needed to protect Passionately embrace it your people from injury. • Explain the strategy & tactics to everyone, and Gestalt eliminates the excess baggage and make them imperative. holds everyone appropriately accountable for safety in a way that enhances workplace harmony and efficiency. Supporting Concepts • Gestalt is driven by a Safety excellence is increasingly part of the scorecard used by investors, customers, and passion to eliminate government agencies to determine the overall injuries at work. strength of a business. OSHA has all but openly • The injury rate has stated that their focus is on performance, and superseded compliance they have consistently targeted businesses with as the singular measure the highest injury rates for aggressive enforcement action. of safety excellence. • The Gestalt Strategy is If you are a business leader who is responsible driven by six powerful for the safety of your employees, if you believe it tactics; Tenacity, is possible to operate virtually injury free, and if you are passionate about eliminating workplace Animation, injury, then we urge you to take 15 minutes and Comportment, read this White Paper. The essential truths in it Knowledge, & will help you make immediate improvements in Sustainability. safety performance.
  • 4. Helping you through the tough times Universal Accountability In a Nutshell . . . -100 employees = 100 Safety Managers If you mention that safety is the number one priority in the workplace, you will seldom get an argument. No other mantra in US industry has achieved such awareness. Unfortunately, safety’s seemingly high priority at work is often just lip service. Over the years, we have all tried everything. We What is it? have spent untold millions on the latest Universal Accountability programs. We have; given away ball caps; played bingo; and even had burn victims come • The compelling truth that and talk, but the injuries keep on happening. everyone in the workplace is equally responsible to Gestalt begins with two, basic truths; all injuries prevent injury. are caused by poor safety comportment, and excellent safety comportment is an obligation of employment. Why is it important? It is Gestalt’s essential element What is comportment? Webster’s offers the following definition; BEHAVE; especially: to behave in How do you apply it? a manner conformable to what is right, proper, or expected. Demand it in yourself & others At Avanulo, we believe safety is all about Supporting Concepts comportment. We do not recognize condition- • All injuries are caused based causes for injuries. A worker, who injures his hand by placing it in a running machine, is by poor comportment. the victim of his own, poor comportment. A • There is no such thing visitor touring the plant, who is injured by a as a condition-based poorly maintained steam valve, is the victim of injury. someone else’s poor comportment. A • We are all accountable department’s high injury rate when caused by a manager’s failure to make safety more important for excellent safety than throughput, is the result of poor leadership comportment and for comportment, or as we call it, Tenacity. safety performance. • Everyone in the To achieve world-class levels of safety, Universal organization must be a Accountability must be de facto Safety Manager. embedded in the culture. Every manager and employee must demonstrate safety comportment and demand it of those around him or her. Everyone in the organization must serve as a de facto Safety Manager. Poor safety comportment and poor safety performance must always result in corrective or disciplinary actions.
  • 5. Helping you through the tough times In a Nutshell . . . Tenacity -A relentless demand for Safety “Show me a plant with a poor safety record and I will show you a poorly run plant. If we, as managers, cannot get this one simple thing right, we are not fit to lead. The simple fact is that there are businesses just like ours in this country that are operating without injuries and so can What is it? we.” Mike Walsh – former CEO of Tenneco Tenacity At Avanulo, we believe that an injury-free • Using your force of will as workplace can be achieved by a powerful force a leader to eliminate within each of us - the force of our own wills. injures. We know that a leader can literally will the organization to be safe. We know, because we Why is it important? have personally seen it and done it as organizational leaders. Other methods take too long We do not say that this is easy, but it is possible. How do you apply it? The leader can simply declare that injuries will Declare zero injuries stop, exhibit certain leadership comportment, which we call Tenacity, and injuries will stop. Supporting Concepts To stop injuries in 90 days or less the leader • Stop injuries with your must ensure the organization leverages the four force of will. tactics of Gestalt. First, the leader must • Channel your will embrace, declare, and demonstrate Tenacity by putting his or her credibility on the line, and through the Six declaring, and then fully explaining the Six Fundamentals of Fundamentals of Tenacity: Tenacity. 1. Safety is the number one priority in this • Declare and explain the organization - more important than Six Fundamentals throughput or cost. 2. All injuries are preventable personally to all 3. All injuries are caused by employees. poor comportment • Have top leaders follow 4. Anyone who demonstrates up with a leadership poor comportment is placing charter that defines their his or her employment at risk. 5. We will immediately comportment. implement changes in the workplace to prevent injury. 6. I will personally lead this effort and will be relentless. This communication must happen in meetings with all employees. It must be cascaded top to bottom so leaders can support it. It is highly recommended that the top leaders of the organization rapidly follow up with a written declaration of their Tenacity. We recommend Avanulo’s Safety Leadership Charter.
  • 6. Helping you through the tough times In a Nutshell . . . Animation -Motivation that really works Using your force of will alone to stop injuries is highly effective, but it demands vast amounts of energy. Once you have declared and demonstrated your intent, quickly get others involved so that you can permanently change the culture, without exhausting yourself. What is it? Animation To animate your approach fully, you need to take three major actions. • Bringing it to life across 1. Identify it. the organization. 2. Establish consequences 3. Require total involvement Why is it important? You cannot do it alone for long Give your approach a name. Ask employees what they want to call it. Name it something meaningful and simple so you can refer to it How do you apply it? easily as you work on it. Use practical motivation Give a 45 to 90 day warm up period, but Supporting Concepts establish positive and negative consequences that really motivate. For the first year, make • Give it an identity. perfect department performance, and perfect • Build positive and personal comportment, worth 25-40% of a negative consequences manager’s variable compensation. Set up a that promote plan for hourly employees where everybody wins or loses together based on objective comportment. performance that they control. • Make involvement part For example, give a $25 dollar savings bond of comportment. to each employee, if there is no lost time injury for a month. Give $50 the 2nd month • Push it all down to the in a row, and $100 the third and each lowest level possible. successive month, but it goes to zero and starts over, if there is a lost time accident. Implement a hyper-reporting standard requiring everyone to report all injuries, no matter how minor, all near misses, procedural breakdowns, etc. If one person fails to report per the standard, he or she is disciplined, everybody loses his or her incentive, and we go back to zero. Develop and implement a zero tolerance list. After due process, terminate all violators. Require everyone to participate in a few defined ways. Those who fail to participate shall forfeit incentive for a quarter and receive coaching from you. Those who are incorrigible, receive discipline through normal channels. Let hourly employees set their own goals, lead teams, and design and conduct training.
  • 7. Helping you through the tough times In a Nutshell . . . Comportment -Obligated Behavior For decades, we have all heard about the fact that safety is achieved through safe behavior – how true. The problem is we have focused on only those, visible behaviors that occur during a production, maintenance, or cleaning task. We virtually ignore the behaviors that house most of What is it? the risk – behaviors, like designing, planning, Comportment and reacting to crises, the ones you cannot observe easily. • Thinking Behaviorally. We need to engage all employees from the neck Why is it important? up. We cannot possibly conceive of and Risk is inherent in the work. eliminate all of the risk in the workplace. Each employee must constantly engage his mind and senses to avoid risk as it presents itself. We How do you apply it? must demand that employees anticipate and Make thinking a requirement. react to risk in order to work without injury. This is the same demand we already have regarding Supporting Concepts changing conditions that effect throughput and • Hold employees quality. accountable for To help employees we can planning, anticipating, quickly implement simple, and reacting effectively. effective systems. For • Use simple approaches instance any organization like a Universal can achieve 90% of the benefit of a traditional, Behavioral Checklist to externally purchased, promote good thinking. behavioral safety program • Have a process for by quickly implementing working through Avanulo’s Universal Safety uncertainty. Behaviors (USBs). Because the USBs cannot anticipate every risk that might confront an employee, organizations can add specific behaviors. They can also employ a fail-safe system to ensure employees get help when needed. We recommend Avanulo’s Pilot to Copilot Process, which ensures that employees slow down and get help when there is a doubt. The bottom line is that employees are accountable to plan, anticipate, think things through, use the tools available, and, when in doubt get help before they proceed.
  • 8. Helping you through the tough times In a Nutshell . . . Knowledge -Information and Skills Training is critical to achieving world-class, safety performance, but there are several elements that make or break a safety training program, What is it? Compliance is important, but Knowledge preventing injuries is the priority. Provide the training first and most • Give employees the often that will prevent injuries. information they need to Analyze your incidents to determine the work safely. priorities. Also, teach employees how to avoid risk by following established procedures like Why is it important? Hazard Communications, Lockout Tag Out, and Confined Space Entry. Osmosis will not work Hold live training sessions taught by competent instructors, do not succumb to the temptation to How do you apply it? hold computer based training. It is not effective. Make Training = Commitment. Move beyond training to commitment acquisition. Supporting Concepts Make your training sign-off • Focus on causes of sheets very specific and injuries. performance based. Include in the training a specific • Teach a lot about the commitment from each process on which the employee, in writing, to employees work. follow the process taught. • Weave in compliance These will form the basis of issues. comportment. We recommend, Avanulo’s • Teach the OSHA 10 hour Cascade Approach. and 30 hour. • Obtain performance- Teach the OSHA 10 hour based commitments at course to every employee. Teach the OSHA 30 hour course to every supervisor and manager the end of each training every three years. session. • Use hourly employees Spend at least 50% of your training time, as instructors whenever teaching employees about the science and possible. details of the process with which they are working. Weave in the required compliance training during these process-centered courses. Develop a cadre of instructors from the hourly work force. They will be the most respected. Have supervisors attend every session to maintain order and obtain the training commitment sign-off.
  • 9. Helping you through the tough times In a Nutshell . . . Sustainability -Getting past six months Gestalt Safety can suffer the same process failures as any other safety approach. Steps must be taken to ensure that it continues to provide an effective What is it? means of eliminating injuries at Sustainability work. • Make it last. The best approach is to embed your Gestalt process into the annual Why is it important? planning, budget, and performance Because a year is not enough review cycles. As you approach excellence, each additional unit of improvement will How do you apply it? become more difficult to achieve. Embed it in long-term systems For this reason, use a multi-year approach to safety as is done in capital Supporting Concepts management. Make your safety plan part of your strategic plan. We recommend the nine • Use a multi-year major focus areas of Avanulo’s Multi-Year approach. Safety Plan • Link safety to your The 9 Major Focus Areas of the annual planning cycle. Make achieving and EHS Plan • Involve a third party in maintaining 1. Deployment - Deploy the organization to achieve our safety goal. evaluating the rigor of third-party 2. Incident reduction - Dramatically reduce the rate of accidents and incidents. your system. recognition for 3. 4. Training - Ensure we have the skills needed to achieve our safety goal Emergency Response - Dramatically reduce severity of injuries and loss • Hold department heads safety part of through emergency response the plan. This 5. Injury Recovery - Provide best injury recovery care to improve healing accountable for safety will keep you 6. and reduce overall cost Compliance - Achieve total regulatory and corporate compliance performance. committed 7. Industrial Athlete - Promote our overall wellness 8. Audit - Achieve external recognition for EH&S excellence • Hold safety manager over the 9. Sustainability – Demonstrate Environmental Responsibility accountable for system years. design and severity Ensure that each department has a specific level. annual plan and hold department managers, not the safety manager, responsible for injury and compliance performance. Hold the safety manager responsible for the organization wide systems, and for minimizing days away from work, but not for the actual injury.
  • 10. Helping you through the tough times Summary The Gestalt approach can virtually eliminate injuries in 90 days or less. For Gestalt to be effective a leader with sufficient influence must personally lead the charge and declare an end to injuries by the force of his or her will. After declaring that nothing but zero will do, the leader must personally oversee the implementation of the six tactics: 1. Universal Accountability 2. Tenacity 3. Animation 4. Comportment 5. Knowledge 6. Sustainability The leader can ensure a successful kick-off by declaring and explaining the six fundamentals of Tenacity: 1. Safety is the number one priority in this organization - more important than We want to hear from you throughput or cost. 2. All injuries are preventable Avanulo 3. All injuries are caused by poor 115-117 South Main St. comportment Suite A 4. Anyone who demonstrates poor Celina, OH 45822 comportment is placing his or her USA employment at risk. Tel: 567-510-5200 5. We will immediately implement changes in Skype: 419-516-0741 the workplace to prevent injury. E-mail: info@avanulo.com 6. I will personally lead this effort and will be Web site: www.avanulo.com relentless. About the Author To animate a Gestalt process fully you must: Dave Cahill is the Managing Partner and 1. Identify it with a name. Founder of Avanulo. Dave is a senior 2. Establish consequences manufacturing professional who has his 3. Require total involvement roots in training, EH&S, continuous improvement, and human resources. He Comportment is behavior that includes being has worked for world-class organizations like accountable for thinking through risks to a positive Tenneco and Groupe Danone. He has outcome and is key to eliminating injuries at work. served in general, line, and staff positions and has been organizationally responsible Organizations can achieve 90% of the advantage for the safety of thousands of employees. of a full-blown behavioral safety program by Dave is the inventor of several effective implementing a set of Universal Safety Behaviors. safety tools like the Gestalt Safety Process and the Universal Safety Behaviors. Dave Commitment based training, focused on the real has also overseen the successful resolution risks, which is delivered by competent and of several large-scale, health crises. Prior to respected instructors is the key to developing his work in business, Dave taught college ongoing comportment. level Spanish, Russian, and German, and served in the US military as both an enlisted Sustainability is achieved by embedding the person and a commissioned officer. Dave process in other annual systems and by having has lived and worked all over the US, and in regular third party reviews. Brazil, Mexico, Russia, and Western Europe.