The document discusses various tools and techniques for business process re-engineering and analysis. It describes process modeling tools like ABC Flowcharter and IDEF0 that can be used to map and design processes. It also explains techniques for analyzing processes such as workflow tracing, activity-based costing, cycle time analysis, problem analysis using tools like structured brainstorming and Ishikawa diagrams.

1. Business Process Re-engineering 06 – Process Modeling Tools; Analysis Tools and Techniques

13. Cycle time analysis Customers Sales Clerks Sales Managers Financial Managers Financial staff Warehouse Call to place an order Accept order terms Negotiate order changes Input order details Confirm availability and accept terms Approve order Call customer to change order Approve order Inventory report Process credit card information Order sent to warehouse Average elapsed time for order:3 hours Full time equivalent employees: 42 First time approvals (no errors) 85% Order promises kept 92%

16. Ishikawa (Fishbone Analysis) Materials Manpower Machines Methods Effect Causes