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Microsoft Office Live Meeting
                                             Customer Solution Case Study




                                             Food Company Reduces Travel, Improves
                                             Collaboration with Web Conferencing Solution



Overview                                     “Live Meeting is empowering our employees by giving
Country or Region: United States
Industry: Consumer goods manufacturing
                                             them an easy-to-use conferencing application that
                                             helps them be more productive.”
Customer Profile
                                             Jonathan Wynn, Manager of Advanced Technology and Collaborative Services, Del Monte Foods
Based in San Francisco, California, Del
Monte Foods manufactures a range of food
and pet products, which it distributes and   San Francisco-based Del Monte Foods makes premium-quality
sells throughout the United States. The
company has 8,400 salaried employees
                                             branded food and pet products in the United States. The company’s
and around 9,000 seasonal workers.           sales and marketing employees must meet regularly to collaborate
Business Situation
                                             on sales presentations and to discuss other projects. In order to
Recently, video conferencing had become      reduce travel, Del Monte used Microsoft® Office Live Meeting
more popular among Del Monte IT
managers and salespeople, but they
                                             (2005), a hosted Web conferencing service. Recently, more IT
required more advanced conferencing          managers and salespeople in the company began using video
features.
                                             conferencing, and these users needed features that were more
Solution                                     collaborative and interactive. To that end, Del Monte deployed the
The company recently deployed the newest
version of Microsoft® Office Live Meeting
                                             2007 release of Office Live Meeting. The new solution has
for hosted Web conferencing.                 enhanced video capabilities and improved conferencing tools,
Benefits
                                             which are helping the company save travel time and improve
 Enhanced video capabilities                security.
 Improved collaboration
 Reduced travel
 Increased security
 Ease of use
Situation                                         That’s why we need an enterprisewide online
Del Monte Foods, based in San Francisco,          conferencing solution.”
California, is a leading provider of premium-
quality branded food and pet products             Del Monte has been using Microsoft Office
throughout the United States. The company,        Live Meeting (2005), a hosted Web
with total annual sales of more than U.S.$3.4     conferencing service, for the past several
billion in fiscal year 2007, has more than 20     years. “Live Meeting is a great solution for our
brands and 2,500 products that it sells in        sales employees,” says Wynn. “It’s highly
grocery stores, mass merchandisers, and           visual and gives them the ability to discuss
other retail outlets.                             and collaborate on important sales
                                                  documents in real time.
The organization employs 8,400 salaried and
close to 9,000 seasonal workers. Because of       “Like most companies today, we want to
its widely dispersed work force,                  manage our budget carefully, which means
communications technology is critical for the     being mindful of travel costs,” says Wynn.
company. Approximately 3,500 Del Monte            “For that reason, video conferencing is
salaried employees use the company’s              becoming even more important to how we do
messaging and collaboration products, which       business.”
are managed on a rapidly expanding
Windows®-based IT infrastructure. For             Additionally, Del Monte is increasingly
example, employees use the Microsoft®             developing new products and working on new
Exchange Server 2007 messaging system to          marketing campaigns. As a result, the
send and receive e-mail messages and              company’s sales force frequently needs to
Microsoft Office SharePoint® Server 2007 to       meet together for last-minute meetings.
share sales presentations and other               “They also need more conferencing
important documents on the company’s              capabilities, because these meetings involve
portal sites. Many Del Monte employees also       sharing more video and other media during
use Microsoft Office Live Communications          presentations,” says Wynn.
Server 2005 to communicate through instant
messaging (IM) and take advantage of              Del Monte is also increasing its use of Office
presence, a feature that helps users quickly      Live Meeting–based technical “webinars”—
and easily determine the online availability of   online training seminars that instruct
colleagues.                                       company employees how to install software.
                                                  “We’re using Live Meeting for more software
Many Del Monte sales and marketing                support now,” says Wynn. “Because of that,
employees need to collaborate regularly on        we are interested in more interactive features
new sales presentations and other customer-       that give us a better ability to answer
related documents. This is challenging,           workflow questions in real time, for example.”
considering the geographic reach of the
company. “We have major offices in San            Solution
Francisco and Pittsburgh, Pennsylvania,           In June 2007, Del Monte decided to become
along with 40 factories and more than 12          an early adopter of Microsoft Office Live
sales offices,” says Jonathan Wynn, Manager       Meeting (2007). This upgraded version of
of Advanced Technology and Collaborative          Office Live Meeting offers a number of new
Services, Del Monte. “Getting together for        features designed to improve the Web
planning meetings is obviously difficult.         conferencing experience.
The new features include the following:            demonstrated the product and the new
                                                                                                features to them and they began using it
                                                Advanced media integration, such as the        soon after.”
                                                 ability to bridge voice over IP (VoIP) and
                                                 Public Switched Telephone Network (PSTN)       Benefits
                                                 audio capabilities.                            With Office Live Meeting (2007), Del Monte
                                                The ability to share Windows Media® video      has an online conferencing solution that
                                                 files and Adobe Flash demonstrations.          provides enhanced video capabilities and an
                                                The ability to record all multimedia           improved conferencing experience, saving
                                                 elements from a meeting, including instant     the company valuable time previously spent
                                                 messages, slide presentations, the video       on travel. The solution also features
                                                 conference, and all shared video files in      increased security and is easy for Del Monte
                                                 high fidelity. The full recorded meeting can   employees to use.
                                                 then be viewed in the future.
                                                New audience feedback tools, such as a         Enhanced Video Capabilities
“The video and audio                             new survey feature that gives presenters       Del Monte is already taking advantage of the
are really improved with                         the ability to query meeting participants      solution’s enhanced video features to provide
                                                 and automatically send the results to those    users with a more interactive meeting
[the new version of] Live                        attendees using e-mail.                        experience. “The video and audio are really
Meeting. In terms of                            Virtual breakout rooms and “handout            improved with [the new version of] Live
                                                 distribution” (file transfer).                 Meeting,” says Wynn. “In terms of software
software training, we’ll                                                                        training, we’ll be able to be much more
be able to be much                           Security has also been enhanced in the new         hands-on, and we can record meetings and
                                             version of Office Live Meeting. For example,       make them available for employees who
more hands-on, and we                        IT administrators and meeting presenters can       can’t attend. We recently used the solution to
can record meetings                          use Microsoft Forefront™ virus-scanning            do a 50-person IT summit for employees all
                                             technologies for increased protection of           over the United States, with video, slides, and
and make them                                Office Live Meeting documents and other            PSTN audio. It was very effective.”
available for employees                      files before they are distributed to attendees.
                                                                                                Wynn also likes the fact that the solution now
who can’t attend.”                           Office Live Meeting also integrates with           features webcam integration. “We have
Jonathan Wynn, Manager of Advanced           Microsoft Office Communications Server             portable computers that have built-in video
Technology and Collaborative Services, Del   2007, a new unified communications                 cameras,” he says. “So I can conduct a Live
Monte Foods                                  solution that offers built-in Web conferencing     Meeting conference from my house, or from a
                                             functionality. When Del Monte implements           hotel room if I need to. I don’t have to be in
                                             that solution in early 2008, the company will      my office to share important information with
                                             have the ability to choose between deploying       our employees.”
                                             and managing Web conferencing on-premise
                                             through Office Communications Server 2007          Improved Collaboration
                                             or hosted through the Office Live Meeting          Because Office Live Meeting (2007) contains
                                             service.                                           new collaborative and organizational tools,
                                                                                                Del Monte has improved conferencing
                                             Del Monte deployed Office Live Meeting to a        capabilities overall. “Live Meeting now gives
                                             small group of users in July 2007. “We             Del Monte presenters the ability to quickly
                                             studied who was using Live Meeting the most        ‘flip’ through documents and conduct
                                             within the company; they were sales and            impromptu polls during a meeting,” says
                                             marketing employees,” Wynn says. “We then          Wynn. “They can also publish the poll results
in real time, which really boosts the             documents, the material is out of my hands
                                             collaboration and interaction and makes           at that point,” says Wynn. “Now, with the
                                             meetings more dynamic.”                           enhanced security of the solution, I can better
                                                                                               protect documents that are being uploaded
                                             Del Monte presenters are also using virtual       through SharePoint. It gives me the insurance
                                             breakout rooms for even better collaboration.     I need as an IT manager.”
                                             “It’s powerful for a presenter to be able to
                                             use the new breakout room feature of Live         Ease of Use
                                             Meeting, because it gives attendees the           The new version of Office Live Meeting is also
                                             chance to gather in separate ‘rooms’ to           easy to use, says Wynn. “The user interface
                                             brainstorm. It really broadens the appeal of      has been streamlined and our employees
                                             the meeting and makes it more effective.”         have given us a lot of positive feedback about
                                                                                               usability so far,” he says. He also mentions
                                             Reduced Travel                                    that the solution is fully integrated with the
                                             Because of the new conferencing and               Microsoft Office Outlook® messaging and
“It’s powerful for a                         collaborative advantages of Office Live           collaboration client, which Del Monte
presenter to be able to                      Meeting (2007), Del Monte will be able to         employees use heavily. “Office Outlook is our
                                             have fewer in-person meetings. “Live Meeting      primary information worker tool, and because
use the new breakout                         gives us a way to effortlessly reduce our         of the integration, users can quickly and
room feature of Live                         travel,” says Wynn. “It will take away the lost   easily set up a Live Meeting from within that
                                             time and inconvenience of flying across the       application.”
Meeting, because it                          country for important meetings. When I fly
gives attendees the                          from Pittsburgh to San Francisco, it takes        As a result, deployment has been an easy
                                             more than eight hours before I even get to        process, adds Wynn. “Fast, easy adoption of
chance to gather in                          the Del Monte office there; that is a             new technologies is important, because there
separate ‘rooms’ to                          completely lost work day. I won’t have to do      are only four of us in the IT department,” he
                                             that anymore.”                                    says. “We don’t want employees to be
brainstorm. It really                                                                          constantly calling us for technical assistance.
broadens the appeal of                       The reduction in travel will help Del Monte       Live Meeting is empowering our employees
                                             lower travel-related costs, too. “When a Del      by giving them an easy-to-use conferencing
the meeting.”                                Monte employee flies to a meeting in San          application that helps them be more
Jonathan Wynn, Manager of Advanced           Francisco, it’s never just one person on that     productive.”
Technology and Collaborative Services, Del   trip,” Wynn says. “It’s always multiple people
Monte Foods                                  taking multiple flights and staying in separate
                                             hotel rooms, which gets expensive. Live
                                             Meeting helps us lower those costs.”

                                             Increased Security
                                             With the new integrated security in Office Live
                                             Meeting (2007), Del Monte IT administrators
                                             will be able to take advantage of the
                                             company’s existing security infrastructure,
                                             which includes Microsoft Forefront Security
                                             for Exchange Server and Forefront Security
                                             for SharePoint. “If one of our company’s
                                             brokers is presenting a Live Meeting, and he
                                             has uploaded a presentation with a bunch of
For More Information                                            Microsoft Office System
For more information about Microsoft                            The Microsoft Office system is the business
products and services, call the Microsoft                       world’s chosen environment for information
Sales Information Center at (800)                               work, providing the programs, servers, and
426-9400. In Canada, call the Microsoft                         services that help you succeed by
Canada Information Centre at (877)                              transforming information into impact.
568-2495. Customers who are deaf or
hard-of-hearing can reach Microsoft text                        For more information about the Microsoft
telephone (TTY/TDD) services at (800)                           Office system, go to:
892-5234 in the United States or (905)                          www.microsoft.com/office
568-9641 in Canada. Outside the 50
United States and Canada, please contact
your local Microsoft subsidiary. To access
information using the World Wide Web, go
to: www.microsoft.com

For more information about Del Monte
Foods products and services, call or visit
the Web site at:
www.delmonte.com




                                                                 Software and Services
                                                                    Microsoft Office
                                                                     − Microsoft Office Live Meeting



This case study is for informational purposes only. MICROSOFT
MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS
SUMMARY.

Document published October 2007

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DelMonte Foods Reduces Travel and Improves Collaboration with Microsoft Web Conferencing Solution: Case Study

  • 1. Microsoft Office Live Meeting Customer Solution Case Study Food Company Reduces Travel, Improves Collaboration with Web Conferencing Solution Overview “Live Meeting is empowering our employees by giving Country or Region: United States Industry: Consumer goods manufacturing them an easy-to-use conferencing application that helps them be more productive.” Customer Profile Jonathan Wynn, Manager of Advanced Technology and Collaborative Services, Del Monte Foods Based in San Francisco, California, Del Monte Foods manufactures a range of food and pet products, which it distributes and San Francisco-based Del Monte Foods makes premium-quality sells throughout the United States. The company has 8,400 salaried employees branded food and pet products in the United States. The company’s and around 9,000 seasonal workers. sales and marketing employees must meet regularly to collaborate Business Situation on sales presentations and to discuss other projects. In order to Recently, video conferencing had become reduce travel, Del Monte used Microsoft® Office Live Meeting more popular among Del Monte IT managers and salespeople, but they (2005), a hosted Web conferencing service. Recently, more IT required more advanced conferencing managers and salespeople in the company began using video features. conferencing, and these users needed features that were more Solution collaborative and interactive. To that end, Del Monte deployed the The company recently deployed the newest version of Microsoft® Office Live Meeting 2007 release of Office Live Meeting. The new solution has for hosted Web conferencing. enhanced video capabilities and improved conferencing tools, Benefits which are helping the company save travel time and improve  Enhanced video capabilities security.  Improved collaboration  Reduced travel  Increased security  Ease of use
  • 2. Situation That’s why we need an enterprisewide online Del Monte Foods, based in San Francisco, conferencing solution.” California, is a leading provider of premium- quality branded food and pet products Del Monte has been using Microsoft Office throughout the United States. The company, Live Meeting (2005), a hosted Web with total annual sales of more than U.S.$3.4 conferencing service, for the past several billion in fiscal year 2007, has more than 20 years. “Live Meeting is a great solution for our brands and 2,500 products that it sells in sales employees,” says Wynn. “It’s highly grocery stores, mass merchandisers, and visual and gives them the ability to discuss other retail outlets. and collaborate on important sales documents in real time. The organization employs 8,400 salaried and close to 9,000 seasonal workers. Because of “Like most companies today, we want to its widely dispersed work force, manage our budget carefully, which means communications technology is critical for the being mindful of travel costs,” says Wynn. company. Approximately 3,500 Del Monte “For that reason, video conferencing is salaried employees use the company’s becoming even more important to how we do messaging and collaboration products, which business.” are managed on a rapidly expanding Windows®-based IT infrastructure. For Additionally, Del Monte is increasingly example, employees use the Microsoft® developing new products and working on new Exchange Server 2007 messaging system to marketing campaigns. As a result, the send and receive e-mail messages and company’s sales force frequently needs to Microsoft Office SharePoint® Server 2007 to meet together for last-minute meetings. share sales presentations and other “They also need more conferencing important documents on the company’s capabilities, because these meetings involve portal sites. Many Del Monte employees also sharing more video and other media during use Microsoft Office Live Communications presentations,” says Wynn. Server 2005 to communicate through instant messaging (IM) and take advantage of Del Monte is also increasing its use of Office presence, a feature that helps users quickly Live Meeting–based technical “webinars”— and easily determine the online availability of online training seminars that instruct colleagues. company employees how to install software. “We’re using Live Meeting for more software Many Del Monte sales and marketing support now,” says Wynn. “Because of that, employees need to collaborate regularly on we are interested in more interactive features new sales presentations and other customer- that give us a better ability to answer related documents. This is challenging, workflow questions in real time, for example.” considering the geographic reach of the company. “We have major offices in San Solution Francisco and Pittsburgh, Pennsylvania, In June 2007, Del Monte decided to become along with 40 factories and more than 12 an early adopter of Microsoft Office Live sales offices,” says Jonathan Wynn, Manager Meeting (2007). This upgraded version of of Advanced Technology and Collaborative Office Live Meeting offers a number of new Services, Del Monte. “Getting together for features designed to improve the Web planning meetings is obviously difficult. conferencing experience.
  • 3. The new features include the following: demonstrated the product and the new features to them and they began using it  Advanced media integration, such as the soon after.” ability to bridge voice over IP (VoIP) and Public Switched Telephone Network (PSTN) Benefits audio capabilities. With Office Live Meeting (2007), Del Monte  The ability to share Windows Media® video has an online conferencing solution that files and Adobe Flash demonstrations. provides enhanced video capabilities and an  The ability to record all multimedia improved conferencing experience, saving elements from a meeting, including instant the company valuable time previously spent messages, slide presentations, the video on travel. The solution also features conference, and all shared video files in increased security and is easy for Del Monte high fidelity. The full recorded meeting can employees to use. then be viewed in the future.  New audience feedback tools, such as a Enhanced Video Capabilities “The video and audio new survey feature that gives presenters Del Monte is already taking advantage of the are really improved with the ability to query meeting participants solution’s enhanced video features to provide and automatically send the results to those users with a more interactive meeting [the new version of] Live attendees using e-mail. experience. “The video and audio are really Meeting. In terms of  Virtual breakout rooms and “handout improved with [the new version of] Live distribution” (file transfer). Meeting,” says Wynn. “In terms of software software training, we’ll training, we’ll be able to be much more be able to be much Security has also been enhanced in the new hands-on, and we can record meetings and version of Office Live Meeting. For example, make them available for employees who more hands-on, and we IT administrators and meeting presenters can can’t attend. We recently used the solution to can record meetings use Microsoft Forefront™ virus-scanning do a 50-person IT summit for employees all technologies for increased protection of over the United States, with video, slides, and and make them Office Live Meeting documents and other PSTN audio. It was very effective.” available for employees files before they are distributed to attendees. Wynn also likes the fact that the solution now who can’t attend.” Office Live Meeting also integrates with features webcam integration. “We have Jonathan Wynn, Manager of Advanced Microsoft Office Communications Server portable computers that have built-in video Technology and Collaborative Services, Del 2007, a new unified communications cameras,” he says. “So I can conduct a Live Monte Foods solution that offers built-in Web conferencing Meeting conference from my house, or from a functionality. When Del Monte implements hotel room if I need to. I don’t have to be in that solution in early 2008, the company will my office to share important information with have the ability to choose between deploying our employees.” and managing Web conferencing on-premise through Office Communications Server 2007 Improved Collaboration or hosted through the Office Live Meeting Because Office Live Meeting (2007) contains service. new collaborative and organizational tools, Del Monte has improved conferencing Del Monte deployed Office Live Meeting to a capabilities overall. “Live Meeting now gives small group of users in July 2007. “We Del Monte presenters the ability to quickly studied who was using Live Meeting the most ‘flip’ through documents and conduct within the company; they were sales and impromptu polls during a meeting,” says marketing employees,” Wynn says. “We then Wynn. “They can also publish the poll results
  • 4. in real time, which really boosts the documents, the material is out of my hands collaboration and interaction and makes at that point,” says Wynn. “Now, with the meetings more dynamic.” enhanced security of the solution, I can better protect documents that are being uploaded Del Monte presenters are also using virtual through SharePoint. It gives me the insurance breakout rooms for even better collaboration. I need as an IT manager.” “It’s powerful for a presenter to be able to use the new breakout room feature of Live Ease of Use Meeting, because it gives attendees the The new version of Office Live Meeting is also chance to gather in separate ‘rooms’ to easy to use, says Wynn. “The user interface brainstorm. It really broadens the appeal of has been streamlined and our employees the meeting and makes it more effective.” have given us a lot of positive feedback about usability so far,” he says. He also mentions Reduced Travel that the solution is fully integrated with the Because of the new conferencing and Microsoft Office Outlook® messaging and “It’s powerful for a collaborative advantages of Office Live collaboration client, which Del Monte presenter to be able to Meeting (2007), Del Monte will be able to employees use heavily. “Office Outlook is our have fewer in-person meetings. “Live Meeting primary information worker tool, and because use the new breakout gives us a way to effortlessly reduce our of the integration, users can quickly and room feature of Live travel,” says Wynn. “It will take away the lost easily set up a Live Meeting from within that time and inconvenience of flying across the application.” Meeting, because it country for important meetings. When I fly gives attendees the from Pittsburgh to San Francisco, it takes As a result, deployment has been an easy more than eight hours before I even get to process, adds Wynn. “Fast, easy adoption of chance to gather in the Del Monte office there; that is a new technologies is important, because there separate ‘rooms’ to completely lost work day. I won’t have to do are only four of us in the IT department,” he that anymore.” says. “We don’t want employees to be brainstorm. It really constantly calling us for technical assistance. broadens the appeal of The reduction in travel will help Del Monte Live Meeting is empowering our employees lower travel-related costs, too. “When a Del by giving them an easy-to-use conferencing the meeting.” Monte employee flies to a meeting in San application that helps them be more Jonathan Wynn, Manager of Advanced Francisco, it’s never just one person on that productive.” Technology and Collaborative Services, Del trip,” Wynn says. “It’s always multiple people Monte Foods taking multiple flights and staying in separate hotel rooms, which gets expensive. Live Meeting helps us lower those costs.” Increased Security With the new integrated security in Office Live Meeting (2007), Del Monte IT administrators will be able to take advantage of the company’s existing security infrastructure, which includes Microsoft Forefront Security for Exchange Server and Forefront Security for SharePoint. “If one of our company’s brokers is presenting a Live Meeting, and he has uploaded a presentation with a bunch of
  • 5. For More Information Microsoft Office System For more information about Microsoft The Microsoft Office system is the business products and services, call the Microsoft world’s chosen environment for information Sales Information Center at (800) work, providing the programs, servers, and 426-9400. In Canada, call the Microsoft services that help you succeed by Canada Information Centre at (877) transforming information into impact. 568-2495. Customers who are deaf or hard-of-hearing can reach Microsoft text For more information about the Microsoft telephone (TTY/TDD) services at (800) Office system, go to: 892-5234 in the United States or (905) www.microsoft.com/office 568-9641 in Canada. Outside the 50 United States and Canada, please contact your local Microsoft subsidiary. To access information using the World Wide Web, go to: www.microsoft.com For more information about Del Monte Foods products and services, call or visit the Web site at: www.delmonte.com Software and Services  Microsoft Office − Microsoft Office Live Meeting This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Document published October 2007