2. PRESENTED TO:
SIR FARHAN GILAANI &
MBA (1ST SEMSTER)
PRESENTED BY:
MUHAMMAD OMER YOUSAF
SYED FRAZ RAZA
AHMED MAAZ
MUHAMMAD USMAN
USMAN KHAN
3.
4. Background
The world-renowned Pizza chain, globally known as ‘Pizza Hut’, was
initiated in the year 1958 by brothers Dan and Frank
Carney in their hometown of Wichita, Kansas.
Pizza Hut Inc., commonly referred to simply as ‘Pizza Hut’,
is an American restaurant chain and international
franchise that offers a variety of delicious Pizzas alongside other
mouth-watering menu items including a wide range of
Starters, Soups & Salads, Pastas, Sandwiches ,
Desserts and Beverages.
6. Background
Pizza Hut Inc., commonly referred to simply as ‘Pizza Hut’,
is an American restaurant chain and international
franchise that offers a variety of delicious Pizzas alongside other
mouth-watering menu items including a wide range of
Starters, Soups & Salads, Pastas, Sandwiches ,
Desserts and Beverages.
7.
8. The first Pizza Hut
restaurant was
only small, with
enough room for
25 seats
The building
looked like a hut...
Pizza hut was born
Pizza Hut is a subsidiary of Yum!
Brands, Inc. There are more than
6,000 Pizza Hut restaurants in United States, and
5,600+store located in 94 other countries across the World.
9.
10. PIZZA HUT'S VISION
Pizza Hut's vision is to be the world's best
quick service restaurant experience. Being the
best means providing outstanding quality,
service, cleanliness and value, so that they
make every customer in every restaurant smile.
To achieve their vision, they are focused on
three worldwide strategies:
11. OUR VISION
Be the Best Employer
Deliver operational excellence
Achieve Enduring Profitable Growth
12. PIZZA HUT'S MISSION
STATEMENT
Pizza Hut serves millions of pizzas
everyday to millions of customers
worldwide. But our plans are like our
pizzas - BIG!
13. OUR MISSION
To be the most lover n trusted restaurants of
the world
Our Passion
Great People Great Pizza & Great Time
14. Pizza Hut Pakistan
Pizza Hut initiated its operations in Pakistan with its first
restaurant way back in 1993.
The journey that started then continues to this day, as the chain consists of
over 43 outlets spread all across Pakistan, and is
arguably the largest restaurant chain in Pakistan.
Karachi – the business hub of the nation – also serves
as the most populous consumer focal point for Pizza Hut in Pakistan.
The team at Pizza Hut has launched various amazing flavors
and toppings during our time here
In addition to our beloved and timeless classics, and continually strives
to deliver new and ever-better tastes.
15. Pizza Hut Pakistan
The critically acclaimed topping, Chicken Tikka, which
has swept the world since its creation, was introduced for the
first time in Pakistan.
Our Customers prefer us because of our innovative
products and concepts, and the consistently high level of
services and standards that we set and meet every day.
This is the mantra we uphold in all our restaurants, touching
the lives of hundreds and thousands on a daily
basis.
16. Fun Facts in Pizza Hut
History
Pizza hut are the world's largest user of cheese, one of
their secret recipes is the Insider pizza and that alone uses a pound of cheese.
on each pizza. Over the course of a summer it is estimated that Pizza hut uses a
Pizza Hut uses more than 300
100 million pounds of cheese.
million pounds of cheese annually.
To make that amount of cheese requires 360 million gallons of
milk.
Pizza Hut purchases more than 3 percent of all cheese production in the
United States , which requires a herd of about 170,000 dairy cows to
produce it.
They also use 700.000.000
pounds of pepperoni
and 525.000.000 pound of tomatoes in one year.
17. Fun Facts in Pizza Hut
History
In 2010 Pizza hut history was made again, when they were the
first national pizza franchise to allow their customers to order online
in Spanish.
Ringo Starr (the drummer of the Beatles) played in a Pizza Hut
commercial in 1995, together with The Monkees.
Gorbachev (the former president of the USSR) also played in a Pizza
Hut commercial.
Pizza Hut sponsored a pizza delivery to the
international space station.
One of the bad guys in the movie Spaceballs is called Pizza the Hutt.
The oldest Pizza Hut that is still functional is in Wichita,
Kansas.
23. BEHARI CHICKEN SPIN ROLLS ▼
4 pieces of spin rolls, rolled in
Tortilla bread, stuffed with our special behari
chicken chunks, sweet corn and jalapenos.
Served with a sauce for dipping.
Rs. 245
STARTERS
24. GARLIC BREAD
Four pieces of freshly baked French bread with garlic
butter & herb toppings.
Rs. 105
GARLIC BREAD SUPREME
Four baked pieces of garlic bread smothered with melted, real mozzarella
cheese.
Rs. 145 S
GARLIC MUSHROOMS T
Sliced mushrooms, oven baked in garlic butter, served piping hot with garlic
bread.
Rs. 145
A
R
T
E
R
S
25. SOUPS
AND
SALADS
SWEET CORN AND CHICKEN SOUP ▲
A prelude to a perfect meal - our very own thick
chicken soup with sweet corn, chicken and fresh
vegetables.
Rs. 85
26. SOUPS
AND
SALADS
MEXICAN TOMATO BEAN SOUP ▲
A rich combination of our creamy tomato soup, corn,
red kidney beans, cabanossi, fresh vegetables and
boiled macaroni. A little on the spicy side – this one
is quite a treat!
Rs. 85
27. SOUPS
AND
SALADS
SALAD BAR ▲
A scrumptious variety of garden fresh vegetables
that will tempt you to create your very own favourite
salad topped with our classic dressings.
Rs. 270 per visit
28. PASTAS
LASAGNA FLORENTINE ▲
Classic layers of lasagna noodles filled with rich
meaty sauce and topped with Alfredo spinach sauce
and mozzarella cheese. A hearty dish for a hearty
appetite!
Rs. 309
29. PASTAS
CREAMY TOMATO PENNE ▲
Penne pasta covered in a rich and flavorful tomato
cream sauce, tender chicken strips and mushrooms.
Topped with mozzarella cheese and freshly chopped
parsley.
Rs. 309
30. FETTUCCINE ALFREDO ▼
We mix fettuccine noodles with
Chicken strips and a rich and creamy
Alfredo sauce and top it off with mozzarella cheese
and freshly chopped parsley.
Rs. 309
PASTAS
31. SPAGHETTI BOLOGNAISE ▼
A dish of hearty and meaty sauce
With mushrooms, served over
Spaghetti noodles, topped with mozzarella cheese.
Rs. 309
PASTAS
33. MEXICAN CHICKEN SANDWICH ▼
A hearty sandwich of our own
marinated spicy chicken breast fillets, garlic mayo,
lettuce, cucumber, tomato and mozzarella cheese.
Rs. 299
SANDWICHES
34. TUNA MELT SANDWICH ▼
Here’s a treat for seafood lovers!
Tuna, black olives, onions, lettuce, jalapenos,
parmesan and mozzarella cheese served on our
famous bread.
Rs. 289
SANDWICHES
35. DIFFERNERT TYPES OF BASES
This one made Pizza A ring of soft melted
Hut famous! This is cheese is baked
the perfect thick and right into the crust.
tasty golden crust, The pizza you‘ll
crispy on the outside, want to eat
soft and chewy on the backwards!
inside.
Our thin crust is An exciting twist to
perfectly baked so the stuffed crust pizza,
you can taste the now enjoy a spicy
delicious flavor of seekh kebab baked
each of your favorite into the crust.
toppings along with
a crispy crunch.
36. •SUPREME▲
A delicious combination of 6 tasty toppings:
beef pepperoni, cabanossi, beef, onions,
green peppers and mushrooms.
•CHICKEN SUPREME ▲
Spicy chicken, chicken fajita, smoked
chicken, onions, green peppers,
olives & mushrooms.
Regular Rs. 529 / Large Rs. 769
(Pan or Thin)
Large Rs. 869
(Stuffed Crust or Seekh Kebab Stuffed
Crust)
•SUPER SUPREME ▲
Enjoy a delightful blend of beef pepperoni, smoked chicken, cabanossi, beef,
onions, green peppers, olives & mushrooms with double the amount of topping.
Regular Rs. 559 / Large Rs. 809
(Pan or Thin)
Large Rs. 909
(Stuffed Crust or Seekh Kebab Stuffed Crust)
PIZZA’S
37. CHICKEN TIKKA ▲
A specially developed recipe for Pakistan – topped with chicken tikka and
onions.
CHICKEN FAJITA ▲
An authentic taste of Mexico, marinated chicken, onions and green peppers
with special herbs and spices.
THE EURO ▲
A scrumptious combination of mushrooms,
green peppers, cabanossi, smoked chicken,
tomatoes & olives.
FAJITA SICILIAN ▲
A delicious blend of fajita chicken, onions,
green peppers, green chillies and lots of cheese.
AFGHANI TIKKA ▲
A new addition - topped with Afghani Tikka chunks
and onion on a special creamy pizza sauce.
Regular Rs. 509 / Large Rs. 749
(Pan or Thin)
Large Rs. 849
(Stuffed Crust or Seekh Kebab Stuffed Crust) PIZZA’S
38. SHAWARMA PIZZA ▲
An innovative treat- sure to become a house
favorite! This pizza boasts of loads of
Lebanese style meat, onions, olives,
tomatoes, jalapenos and mozzarella cheese.
Specially garnished with a shawarma
sauce,
this one’s sure to excite!.
Regular Rs. 549 / Large Rs. 779
(Pan or Thin)
Large Rs. 879
(Stuffed Crust or Seekh Kebab Stuffed Crust)
BEHARI CHICKEN PIZZA ▲
Another sizzling innovation! Behari
masala marinated chicken chunks, onion, green chillies - topped with loads of
mozzarella cheese and specially garnished with fried onion, ginger juliennes,
parsley and a wedge of lemon!
Regular Rs. 549 / Large Rs. 779
(Pan or Thin)
Large Rs. 879
(Stuffed Crust or Seekh Kebab Stuffed Crust)
PIZZA’S
39. MEAT LOVERS ▲
A combination of three delicious types of
meat - pepperoni, beef & cabanossi.
Regular Rs. 509 / Large Rs. 749
(Pan or Thin)
Large Rs. 849
(Stuffed Crust or Seekh Kebab Stuffed Crust)
HOT & SPICY ▲
For those who like it hot – green chillies,
beef, onions & tomatoes.
Regular Rs. 509 / Large Rs. 749
(Pan or Thin)
Large Rs. 849
(Stuffed Crust or Seekh Kebab Stuffed Crust)
PIZZA’S
40. CHEESE LOVERS ▲
A massive layer of melted 100% real cheese.
Regular Rs. 529 / Large Rs. 769
(Pan or Thin)
Large Rs. 869
(Stuffed Crust or Seekh Kebab Stuffed Crust)
VEGGIE LOVERS ▲
A colorful medley of tomatoes, onions,
mushrooms, black olives & green peppers.
Regular Rs. 509 / Large Rs. 749
(Pan or Thin)
Large Rs. 849
(Stuffed Crust or Seekh Kebab Stuffed Crust)
PIZZA’S
41. PROCESS
Ready to cook
frozen food Initiator Processing
martial
Delivery to Serving
customer counter
42. DESSERTS
STRAWBERRY CHEESECAKE ▲ Lemon Cheesecake ▲
A scrumptious strawberry flavored Rich and creamy New York style
cheesecake, generously topped with cheesecake garnished with smooth
strawberries and thick strawberry chocolate sauce. The classic you just
sauce; garnished with sauce and have to have!
whipped cream. A sweet way to end Rs. 195
the day!
Rs. 195
43. DESSERTS
ICE CREAM ▼
Two scoops of ice cream
(strawberry, chocolate or
vanilla) topped with
your choice of chocolate
or strawberry sauce, with
CHOCOLATE CHEESECAKE ▲ wafers.
A chocolate lover's dream! This Rs. 105
dark chocolate cheesecake comes
with real chocolate chunks and is
topped with dark chocolate
shavings, garnished with
whipped cream and a drizzle of
chocolate sauce.
Rs. 195
44. DESSERTS
TRIPLE TREAT ▼ BROWNIE A LA MODE ▼ CHOCOLICIOUS
Have your cake and eat it A spectacular serving of the BROWNIE ▼
too! Three easy-to-eat sized ultimate brownie, topped with A rich and decadent treat
slices of our scrumptious arch chocolate sauce, served made with the finest
Lemon, Strawberry and with a scoop of vanilla ice chocolate, perfect ending
Chocolate cheesecakes. A cream, topped with a cherry! for your meal.
treat for the whole family! Rs. 205 Rs. 155
Rs. 290
45. BEVERAGES
Hot Tea
SOFT DRINK ▲ Rs. 50
Rs. 85 Serves 1
Rs. 260 Pitcher Serves 4 COFFEE
Rs. 70 CAPPUCCINO
Rs. 70
FRESH LIME ▲ MINERAL WATER
Rs. 85 Serves 1 Rs. 50 Small ORANGE JUICE
Rs. 260 Pitcher Serves 4 Rs. 95 Large Rs. 85
48. PRODUCT DIFFERENTIATION
Pizza Hut products can be differentiated
on the basis of following attributes.
Reliability of product
Featuresof product (presentation
packaging etc.)
Style (product’s look and feel to buyer)
Symbols or trade mark of Pizza Hut
49. SEASONALLY
There is very little seasonally is present in the
product of Pizza Hut. If you analyze the trend of
sales for Pizza Hut, it will be clear that that sale
have been increased during
Summer vacation.
At week ends
After mid night
At special events e.g. Eids , New year night
Independence Day etc.
50. NUTRITIONAL
INFORMATION
At Pizza Hut we are proud of the
quality of our food and passionate
about providing a vast selection for
our customers to choose from. We
have put together all the nutritional
information you could need so that
you can balance your menu choices
and have the full picture of what's
in your Pizza Hut favorites !
52. MAINTENANCE
MANAGEMENT
1) For the purpose of managing as well as
maintaining machines there is GPM (General
Purpose Maintenance) person available at
every pizza hut outlet.
2) He know how to repair MACHINE, HOW TO
change temperature and incase of any failure
how to temporary make the machine work.
3) There is one IT person available to check
system or software failure. This enables Pizza
Hut to be prepared for any small breakdown
affecting there business at any particular time.
They have made a proactive management
53. MATERIALS
MANAGEMENT
1. Since pizza hut has most of its inputs(
vegetables, cheese ,topping sauce, imported
vegetables) perishable, it has to be stored at a
particular level of temperature.
2. This is done by Restaurant Support System of
YUM Restaurants.
3. Whenever the things are taken from their Bills
are issued to a particular outlet and these bills
are paid monthly.
4. This has reduced loss due to spoilage by a
great extent.
54. PHYSICAL EVDINCE
a) Cleanliness , speed , quality and transparency
b) Attractive interiors
c) Extra care is given to make the joints children friendly
d) Various entertainment
-Play areas for kids
-music
55. QUALITY MANAGEMENT
To ensure stringent international bench-marks in the quality of
products and services at all its restaurants across the world, Pizza Hut
has a mystery shopper program in which an unknown official visits a
restaurant and evaluates it on certain defined parameters called
C.H.A.M.P.S. that stand for Cleanliness, Hospitality, Accuracy,
Maintenance, Product quality and Speed. Based on the report
submitted by the official,
This is the most important for a food chain like Pizza Hut. All the
employees’ back of-the-house i.e. the kitchen assistants are trained
accordingly. They are given extra classes in order to meet the quality
standards set by Pizza Hut around the world. This strategy is
important in order to satisfy the CHAMPS. This strategy is strictly
implemented in Pizza Hut in order to fulfill the quality standards.
60. Suppliers
Pizza Hut is supplied by a
corporation called "Yum!,"
which uses many different
suppliers from around the
world, and does business
with several restaurant
chains worldwide
61. Customers
Pizza hut attracts its customers by evolving its
menu according to the needs of its customers
Pizza hut has introduced a range of products
which are suited to the pakistani people palate
Beside offering vegetarian pizzas it also offers
non-vegetarian pizza.
63. 1. As we know that political factors consists of
laws government agencies and pressure
groups that influence and limit various
organizations and individuals in a given
society
2. There are not many political factors in
Pakistan affecting Pizza Hut as is lack of
competition.
64. 1. As we know economic factors are those factors
that affect consumer buying power and
spending pattern
2. . In our survey we came to know that most of
the people in the beginning of the months
spend more and they visit pizza hut very
often. When the inflation rate increases the
cost of raw material also increases and this
leads towards high prices of the products and
vice versa
65. 1. Pizza hut is a multinational and it is
basically originated from America so
the organization is overwhelmed by
western culture. Every country has
cultural norms, values, beliefs and
religion which can affect the
organization.
66. 1. Baking and heating oven have improved
our service efficiency
2. People can order pizzas online through
internet
3. organization can advertise their products
with much more faster pace
4. New vehicles have made their service
more efficient
67.
68. SWOT Analysis
STRENGTHS
Good quality food
Brand identity
ISO certified
Full service dine in as well as delivery services
Birthday parties
69. SWOT Analysis
WEAKNESSES
Parking facilities
Advertisings are very less
Still fewer outlets
No CSR (corporate social responsibility, a concept
whereby organizations take responsibility for the
impact of their activities)
Mostly in urban
70. SWOT Analysis
OPPORTUNITIES
More outlets should be open
More attractive environment
Attractive offers should be introduced
Diversify in products for taste as McDonalds
71. SWOT Analysis
THREATS
Many competitors entered in PAKISTAN like
in Multan Pizza track, papa genos etc
Charges low price then pizza hut
Ethnic foods
