The pproblem with eMail. How can collaboration help?

1. Don’t throw the baby out with the bath water! Addressing the challenges of eMail Andy Porter Senior Technology Advocate, IBM

5. Before we study some of the challenges of Mail – let’s remember that things have improved!

6. Snail Mail – A bit slow

7. pMail – Still pretty basic

8. Remember OfficeVision/VM?

9. Did you use Pine at University?

10. Early 90’s Mail and Calendar were separate MS Mail and Schedule+

11. Late 90’s Mail and Calendar were separate cc:Mail and Lotus Organiser

15. Integrated Collaborative Environments (ICE) – MS Outlook

16. Integrated Collaborative Environments (ICE) – Lotus Notes

17. But many of these improvements actually caused the challenges we have now!

18. Open is fine but – SPAM!

21. Virus’ and Worms

22. Is eMail the victim of its’ own success?

27. Collaboration not Communication

32. Contextual Collaboration: Portals

34. …and Building Electronic Workplaces instead Standard IT Architecture & Platforms Workflow Search Content Mgmt Doc Mgmt Online Learning Activity Management Team Places Instant Messaging Web Conferences E-Mail User Experience “ Smart Enterprise Suite” (Gartner) Role Specific Dashboards Knowledge Worker Desktops or Portal or Rich Client

35. Today, many people work like this...

36. People could work like this … personalised and integrated with the business role

37. It’s not just Desktop PC’s anymore. We need eMail on all devices.

38. In Business, Laptops now outsell Desktops

39. “New” types of Device offer new ways of working

40. Mobile Devices – Phones and PDA’s converge

41. Wireless Access – Push - Blackberry

43. Thank You. Questions? Andy Porter [email_address]