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STORY TELLING
What it Means for Your Marketing

How to Sell It
About Me…
        I’m James Carson

        I run a Content Strategy consultancy.

        I work with publishers, brands and agencies.

        I offer services in Content Strategy & Planning /
        Relaunches / Social Media / SEO STRATEGY
        @mrjamescarson
        http://uk.linkedin.com/in/jacarson85
        www.carsoncontent.com
Story Telling…

                 MARKETING

             …is this a joke?
What Do These Films…




         …Have in Common?
A young and often naïve individual…




                      Whose life seems on a defined path…
Encounters something unexpected…
Which forces his life into the unknown…
A mentor shows him the ways of this unknown
There are a series of new challenges…
They overcome a final ‘boss’ and win…
They are absolved and reborn…
A young and often naïve individual
           Encounters something unexpected
                      Which forces his life into the unknown

                          A mentor shows him the ways of this unknown

                      There are a series of new challenges
           The hero meets a final ‘boss’ and wins
He gains absolution or reward
Pixar’s 21 Story Rules #4
Once upon a time there was ___. Every
day, ___. One day ___. Because of
that, ___. Because of that, ___. Until
finally ___.
That’s What These Films…




           …Have in Common
These Narratives Transcend Time




                                  And Nations
The Monomyth
Alright Shakespeare…

WTF DOES THIS HAVE TO DO…


WITH MARKETING?!?
QUITE A LOT



              I THINK
What Do These Books…




         …Have in Common?
ADVERTISING IS


DEAD
IT’S THE COMING OF AGE OF


CONTENT MARKETING
 THE HERO WITH A THOUSAND FACES
My name is not…


                                            MAXIMUS
                                            DECIMUS
                                            MERIDIUS



         I am not the Commander of the Armies to the North
MY STOCK PHOTO IS WHAT CAME UP
ON GOOGLE IMAGES FOR “SALES REP”


AND MY COMPANY IS REALLY BORING
Is It?

         260 EPISODES
          20 SEASONS
          130 HOURS
SELLING MARKETING SOFTWARE
JIM IS BORED
A 28 year old marketer living in
Leeds, working for an e-commerce
mattress supplier

Company of 30, works in a team of
3 and is the middle in line

Feels he spends too much time on
reporting, not enough time on
marketing
Lack of company understanding of data renders the reporting meaningless




                                                  ?
      He only has excel to produce reports, and has had no formal training
Persona Behaviour
• Uses Twitter sparingly.
• Often on Facebook during work hours. 3-5 hours a week.
• Occasionally reads blogs, but doesn’t subscribe to any.

• Likes football and going out on weekends.
• Unsure of work future and does not have big aspirations.
HOW DO WE SOLVE A PROBLEM LIKE JIM’S?

            We should set up a blog,
             and a Twitter, and a
              Pinterest, and an
                 Instagram!!!
Interrupt And Act As The Mentor
                                                                HEY LOOK, NO ADS!
                                     HE’S ON HERE A LOT




Advertise tutorials & alternatives
Survey his problems
Offer him rewards
Explain Your Solution
  Get Him Subscribed
Challenges                                    This solution would
                                              solve my problems,
                                               BUT I don’t know if
                                              my bosses would buy
                                                     into it.




DELIVER INFORMATION:                         It’s just another
Getting management buy in for our solution
                                              tool, there’s no
How to get everyone using our solution        real reason for
                                             anyone to look at
                                                     it…
Help him build the case   Overcome the boss
I understand these
 much better than
  boring reports!




                     I can get a snapshot of
                       key metrics without
                         asking anyone!
FROM…




  TO…
What’s The ROI On That?
                      AWARENESS

                      CONSIDERATION


                          CONVERSION


                            LOYALTY


                            ADVOCACY
NOTHING NEW HERE
               The Investment Return Relationship




INVESTMENT   Action          Reaction        Nonfinancial Impact
                                                                   FINANCIAL
                                                                    IMPACT
Don’t Sell Tactics           Let’s do some
                             infographics!



             CONSIDERATION
This Doesn’t Happen Much
   I want an
 iPad stylus…




                Woohoo!
A Story About What I Did…
    I want an iPad stylus
      but know nothing
         about them
                             There’s always too
                            much choice online…
                              I need to talk to
                                 someone…
Bricks and Mortar…
      The Apple Store will
          sell them…         Sorry we don’t sell them, but
                                    Selfridges do…
£30… they’ll
 be cheaper
   online
Hmmm…. Too
much choice



              Okay… now I
              know what to
                 get…
We Rarely Behave Like This
    I want                            ££
  something…          Search
                                   Conversion




               So I’d Rather Not Sell That Way…
Sell A Vision
                AWARENESS
                                    10% INCREASE IN AD SPEND TO DELIVER
                                    15% PAID TRAFFIC INCREASE


                                             100% INCREASE IN ORGANIC
                CONSIDERATION                WEBSITE TRAFFIC IN 3
                                             MONTHS


                 CONVERSION          50% INCREASE IN BASIC
                                     SUBSCRIPTION CONVERSION


                                 25% INCREASE IN ADVANCED
                   LOYALTY       SUBSCRIPTION CONVERSION

                               CREATION OF MEASURED ADVOCACY
                    ADVOCACY
                               PROGRAM (30 BRAND AMBASSADORS)
And Strategy For The Vision
                                                AWARENESS
 FACEBOOK AND
 GOOGLE ADS SETUP
 AND MANAGEMENT

                    SALES CALL
                    WHITE PAPER
                    ONLINE CHAT
                                                CONSIDERATION
                    ARTICLES

                    WHITE PAPER
                    UX IMPROVEMENT               CONVERSION
                    SUPPORT THE SALES PROCESS



                                                   LOYALTY
                         REWARDS FOR RENEWAL


                         COMMUNITY MANAGEMENT       ADVOCACY
The Monomyth
THIS DOG IS THOUSANDS OF YEARS OLD




                      HE JUST HAS SOME NEW TRICKS
THANK YOU




 ASK ME ANYTHING (WELL, NOT ‘ANYTHING’)

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Story Telling: What it Means for Your Marketing & How to Sell It

  • 1. STORY TELLING What it Means for Your Marketing How to Sell It
  • 2. About Me… I’m James Carson I run a Content Strategy consultancy. I work with publishers, brands and agencies. I offer services in Content Strategy & Planning / Relaunches / Social Media / SEO STRATEGY @mrjamescarson http://uk.linkedin.com/in/jacarson85 www.carsoncontent.com
  • 3. Story Telling… MARKETING …is this a joke?
  • 4. What Do These Films… …Have in Common?
  • 5. A young and often naïve individual… Whose life seems on a defined path…
  • 7. Which forces his life into the unknown…
  • 8. A mentor shows him the ways of this unknown
  • 9. There are a series of new challenges…
  • 10. They overcome a final ‘boss’ and win…
  • 11. They are absolved and reborn…
  • 12. A young and often naïve individual Encounters something unexpected Which forces his life into the unknown A mentor shows him the ways of this unknown There are a series of new challenges The hero meets a final ‘boss’ and wins He gains absolution or reward
  • 13. Pixar’s 21 Story Rules #4 Once upon a time there was ___. Every day, ___. One day ___. Because of that, ___. Because of that, ___. Until finally ___.
  • 14. That’s What These Films… …Have in Common
  • 15. These Narratives Transcend Time And Nations
  • 17. Alright Shakespeare… WTF DOES THIS HAVE TO DO… WITH MARKETING?!?
  • 18. QUITE A LOT I THINK
  • 19. What Do These Books… …Have in Common?
  • 21. IT’S THE COMING OF AGE OF CONTENT MARKETING THE HERO WITH A THOUSAND FACES
  • 22. My name is not… MAXIMUS DECIMUS MERIDIUS I am not the Commander of the Armies to the North
  • 23. MY STOCK PHOTO IS WHAT CAME UP ON GOOGLE IMAGES FOR “SALES REP” AND MY COMPANY IS REALLY BORING
  • 24. Is It? 260 EPISODES 20 SEASONS 130 HOURS
  • 26. JIM IS BORED A 28 year old marketer living in Leeds, working for an e-commerce mattress supplier Company of 30, works in a team of 3 and is the middle in line Feels he spends too much time on reporting, not enough time on marketing
  • 27. Lack of company understanding of data renders the reporting meaningless ? He only has excel to produce reports, and has had no formal training
  • 28. Persona Behaviour • Uses Twitter sparingly. • Often on Facebook during work hours. 3-5 hours a week. • Occasionally reads blogs, but doesn’t subscribe to any. • Likes football and going out on weekends. • Unsure of work future and does not have big aspirations.
  • 29. HOW DO WE SOLVE A PROBLEM LIKE JIM’S? We should set up a blog, and a Twitter, and a Pinterest, and an Instagram!!!
  • 30. Interrupt And Act As The Mentor HEY LOOK, NO ADS! HE’S ON HERE A LOT Advertise tutorials & alternatives Survey his problems Offer him rewards
  • 31. Explain Your Solution Get Him Subscribed
  • 32. Challenges This solution would solve my problems, BUT I don’t know if my bosses would buy into it. DELIVER INFORMATION: It’s just another Getting management buy in for our solution tool, there’s no How to get everyone using our solution real reason for anyone to look at it…
  • 33. Help him build the case Overcome the boss
  • 34. I understand these much better than boring reports! I can get a snapshot of key metrics without asking anyone!
  • 36. What’s The ROI On That? AWARENESS CONSIDERATION CONVERSION LOYALTY ADVOCACY
  • 37. NOTHING NEW HERE The Investment Return Relationship INVESTMENT Action Reaction Nonfinancial Impact FINANCIAL IMPACT
  • 38. Don’t Sell Tactics Let’s do some infographics! CONSIDERATION
  • 39. This Doesn’t Happen Much I want an iPad stylus… Woohoo!
  • 40. A Story About What I Did… I want an iPad stylus but know nothing about them There’s always too much choice online… I need to talk to someone…
  • 41. Bricks and Mortar… The Apple Store will sell them… Sorry we don’t sell them, but Selfridges do…
  • 42. £30… they’ll be cheaper online
  • 43. Hmmm…. Too much choice Okay… now I know what to get…
  • 44. We Rarely Behave Like This I want ££ something… Search Conversion So I’d Rather Not Sell That Way…
  • 45. Sell A Vision AWARENESS 10% INCREASE IN AD SPEND TO DELIVER 15% PAID TRAFFIC INCREASE 100% INCREASE IN ORGANIC CONSIDERATION WEBSITE TRAFFIC IN 3 MONTHS CONVERSION 50% INCREASE IN BASIC SUBSCRIPTION CONVERSION 25% INCREASE IN ADVANCED LOYALTY SUBSCRIPTION CONVERSION CREATION OF MEASURED ADVOCACY ADVOCACY PROGRAM (30 BRAND AMBASSADORS)
  • 46. And Strategy For The Vision AWARENESS FACEBOOK AND GOOGLE ADS SETUP AND MANAGEMENT SALES CALL WHITE PAPER ONLINE CHAT CONSIDERATION ARTICLES WHITE PAPER UX IMPROVEMENT CONVERSION SUPPORT THE SALES PROCESS LOYALTY REWARDS FOR RENEWAL COMMUNITY MANAGEMENT ADVOCACY
  • 48. THIS DOG IS THOUSANDS OF YEARS OLD HE JUST HAS SOME NEW TRICKS
  • 49. THANK YOU ASK ME ANYTHING (WELL, NOT ‘ANYTHING’)