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Analytics: Introduction & User Training Presentation to J P Morgan Global Equity Derivatives Group Matt Trimmer Principal Consultant & Managing Director Slides: http://www.slideshare.net/mrdtrimmer
Timings and housekeeping ,[object Object],[object Object],[object Object],[object Object],[object Object]
Course Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Course Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Course Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Course Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Introductions ,[object Object],[object Object],[object Object],[object Object],[object Object]
About ivantage ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What we do ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How we do it ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managed services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Public, scheduled or private, on-site training workshops ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Client projects – multi-channel retail
Client projects  - business to business
Client projects – travel, manufacturing, agencies
Introductions – your turn ,[object Object],[object Object],[object Object],[object Object],[object Object]
How many ways are there to access GA? ,[object Object]
Accessing Google Analytics ,[object Object],[object Object],[object Object],[object Object]
Exercise ,[object Object],[object Object],[object Object]
Note ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exercise ,[object Object],[object Object]
Why a Google Account? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Note ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exercise – if you are not accessing GA properly ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How to get a Google Account
Accessing a GA Account
Exercises – editing  and e-mailing your dashboard ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exercises – exporting your dashboard and other reports ,[object Object],[object Object],[object Object],[object Object],[object Object]
Exercises – understanding graphs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Break time
What’s possible with Web Analytics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What’s possible with GA? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Goals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The importance of goals for you  ,[object Object],[object Object],[object Object]
The importance of goals for you  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Goals and funnels
Goal and funnel behavior
Exercise  ,[object Object],[object Object]
Key Performance Indicators (KPIs) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
KPI Examples Decrease Bounce rate Decrease short visits Increase Average Page Views Increase site interaction Increase % New Visits Increase new visits to the site Increase Goal x (Leads) Increase leads Increase Transactions Increase sales Increase Returning Visits Increase visits from members Increase Visits Increase traffic Increase Absolute Unique Visitors Increase people visiting Affect on Metric Metric Objective
Exercise – Your KPIs and goals ,[object Object],[object Object],[object Object]
Lunch time
How does GA measure visitors?
Installing Google Analytics ,[object Object],[object Object],[object Object],[object Object],[object Object]
Visit www.google-analytics .com
Sign Up
Enter to your website
Enter your contact details
Agree the ToS
The Google Analytics Terms of Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Google Analytics Terms of Service ,[object Object],[object Object],[object Object],[object Object]
Get the code (GAAC)
Install on every page of your site Immediately before the </body>  <script type=&quot;text/javascript&quot;> var gaJsHost = ((&quot;https:&quot; == document.location.protocol) ? &quot;https://ssl.&quot; : &quot;http://www.&quot;); document.write(unescape(&quot;%3Cscript src='&quot; + gaJsHost + &quot;google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E&quot;)); </script> <script type=&quot;text/javascript&quot;> try { var pageTracker = _gat._getTracker(&quot;UA-9030141-1&quot;); pageTracker._trackPageview(); } catch(err) {}</script> Website
How Google Analytics works Website
How Google Analytics works cookies Website
[object Object],Urchin and GA  cookies UTMc Domain, Visitor Identifier UTMz Domain, Visitor Identifier, campaign information UTMv  Domain, Visitor Identifier, optional user defined segment cookie UTMb Domain, Visitor Identifier
The ___utm.gif request from the ga.js to Google ,[object Object],Screen Resolution : 1280x854 Screen Colors : 32-bit Browser Language : English(en) Java Enabled?  Yes (1) Java Version:  1.5 Page Title:  My Site Filename : /index.html Visits:  4 Campaigns Clicked:  1 Campaign : Google(PPC) Spring Sale (shoes)
What are “Fortune” Cookies? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Persistent cookies Browser web server New Visitor Browser web server Cookie  Returning Visitor Cookie present  Cookie not present  cookies Page
Weaknesses of cookies? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Visits and visitors - key metrics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Accurate visitor tracking? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Advanced Exercise – looking at cookies ,[object Object],[object Object],[object Object]
Break time
How fresh are the GA website statistics? ,[object Object],[object Object],[object Object],[object Object]
A tour of GA ,[object Object],[object Object],[object Object],[object Object],[object Object]
The User-Defined Segment ,[object Object],[object Object],[object Object],[object Object],[object Object]
The User-Defined Segment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Traffic Sources  - key concepts ,[object Object],[object Object],[object Object],[object Object]
Tagging other media ,[object Object],[object Object]
Campaign tracking examples
Integrating Google Adwords with Analytics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Integrating Google Adwords with Analytics
Autotagging
Apply cost data ,[object Object]
Help!  ,[object Object],[object Object]
The End

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Google Analytics: Introduction & User Training

Hinweis der Redaktion

  1. Urchin will allow you to use regular expressions as wildcards so you can be more flexible in defining goal paths. For example, you have 5 pages in your / products / directory. You want the second page in the goal path to be 1 of 3 pages out of the total 5. The other 2 should not be included. So, the path you want visitors to follow looks like this: Page 1= /index.html The home page Page 2= /products/shoes.html shoe shopping page Page 2=/products/shirts.html shirt shopping page Page 2= /products/hats.html hat shopping page (don’t want to include /products/ties.html or /products/coats.html) Page 3= /cart/checkout.php purchase page Goal= /cart/thankyou.html Thank you Since page 2 can be one of 3 pages but can’t include 2 other similar pages, you must use a regular expression that matches all 3 but excludes the other two when creating the second step in the goal path. This cannot be done using the wizard; you write this directly into the Web Addresses box. Step 1: /index.html Step 2: /products/(shoes|shirts|hats).html Step3: /cart/checkout.php Goal: /cart/thankyou.html
  2. [Notes to presenter: Describe the goal and funnel report in Google Analytics.] In the Funnel Visualization Report, the centermost column of boxes represent the steps in one of your defined goal funnels. Shown within each box is the percentage of visitors still in the defined funnel at each step. Shown at right, under Abandonment Points, are the visitors who abandoned the funnel and where they went. Shown at left are the Entrance Points, points from which visitors arrive to the funnel. Google Analytics’ Funnel Visualization Reports give you information to help you figure out the answers to the questions on the bottom right.
  3. Obstacles – use google analytics to see if there are any pages where more visitors drop out of the conversion process than you would expect. In a checkout process it could be the payment details page because the credit card type defaults to a particular card type. Mutivariate – 2 of each variable gives 8 combinations
  4. Which one is the client and which one is the server? What does HTTP stand for? What does it do?
  5. Which one is the client and which one is the server? What does HTTP stand for? What does it do?
  6. Which one is the client and which one is the server? What does HTTP stand for? What does it do?
  7. Which one is the client and which one is the server? What does HTTP stand for? What does it do?
  8. Which one is the client and which one is the server? What does HTTP stand for? What does it do?
  9. Which one is the client and which one is the server? What does HTTP stand for? What does it do?
  10. Web servers log all access events to an access log. When the client accesses the webserver, the server logs the visitor’s ip address, date/
  11. Web servers log all access events to an access log. When the client accesses the webserver, the server logs the visitor’s ip address, date/
  12. Web servers log all access events to an access log. When the client accesses the webserver, the server logs the visitor’s ip address, date/
  13. The UTM cookie is a 5 part cookie with variables A, B, C, V, and Z. The following slides will show what information each of these variables and the values they provide. Campaign cookie has a 6 month timeout
  14. M
  15. Web servers log all access events to an access log. When the client accesses the webserver, the server logs the visitor’s ip address, date/
  16. They include the standard URL and landing page plus additional variables that are stored and processed by Urchin for tracking campaigns. The above cookie is a result of a URL that looks like this: http://www.urchin.com?utm_source=google&amp;utm_campaign=urchin5&amp;utm_medium=cpc&amp;utm_term=web+analytics&amp;utm_content=banner_ad utmcsr campaign source Required. Use utm_source to identify a search engine, newsletter name, or other source utmccn campaign name Required for keyword analysis. Use utm_campaign to identify a specific product promotion or strategic campaign utmcmd campaign medium Use utm_medium to identify a medium such as email or cost-per- click. utmctr campaign term Use utm_term to identify the keywords that the visitor searched on to get your link Example: web analytics utmcct campaign content Required for A/B testing and content-targeted ads. Use utm_content to differentiate ads or links that point to the same URL Examples: utm_content=logolink or utm_content=textlink [Advanced Support] Information on creating campaign URLs can be found here: http://help.urchin.com/index.cgi?id=1583 Creating multiple URLs for different campaigns can be a cumbersome process for a very large site with many different campaigns and keywords. Instead of creating multiple URLs, you may also use a single variable called utm_id. This must be combined with a master tracking table that resides on the Google Analytics processing server. Every profile can have one master tracking table only. A master tracking table allows you to tag your links with a variable that is matched with each of the required utm variables above in a list that looks like this (where 1, 2, and 3 equal utm_id=1, utm_id=2, etc. #Fields: utm_campaign utm_medium utm_source 1 spring-sale cpc google 2 spring-sale cpc google summer-sale email news-letter More information on creating and utilizing master tracking tables is available here: http://help.urchin.com/index.cgi?id=1604
  17. They include the standard URL and landing page plus additional variables that are stored and processed by Urchin for tracking campaigns. The above cookie is a result of a URL that looks like this: http://www.urchin.com?utm_source=google&amp;utm_campaign=urchin5&amp;utm_medium=cpc&amp;utm_term=web+analytics&amp;utm_content=banner_ad utmcsr campaign source Required. Use utm_source to identify a search engine, newsletter name, or other source utmccn campaign name Required for keyword analysis. Use utm_campaign to identify a specific product promotion or strategic campaign utmcmd campaign medium Use utm_medium to identify a medium such as email or cost-per- click. utmctr campaign term Use utm_term to identify the keywords that the visitor searched on to get your link Example: web analytics utmcct campaign content Required for A/B testing and content-targeted ads. Use utm_content to differentiate ads or links that point to the same URL Examples: utm_content=logolink or utm_content=textlink [Advanced Support] Information on creating campaign URLs can be found here: http://help.urchin.com/index.cgi?id=1583 Creating multiple URLs for different campaigns can be a cumbersome process for a very large site with many different campaigns and keywords. Instead of creating multiple URLs, you may also use a single variable called utm_id. This must be combined with a master tracking table that resides on the Google Analytics processing server. Every profile can have one master tracking table only. A master tracking table allows you to tag your links with a variable that is matched with each of the required utm variables above in a list that looks like this (where 1, 2, and 3 equal utm_id=1, utm_id=2, etc. #Fields: utm_campaign utm_medium utm_source 1 spring-sale cpc google 2 spring-sale cpc google summer-sale email news-letter More information on creating and utilizing master tracking tables is available here: http://help.urchin.com/index.cgi?id=1604