Bobby Hagan\'s presentation from PMI Development Day

1. Managing the team you have
not the team you wish you had
PMI Development Day
21/Oct/10
Mary Cosgrove
CEO, What’s Working Well?®
Bobby Hagan, Lean Six Sigma Black
Belt- Autoliv
www.whatsworkingwell.com
801-519-9144

2. Component Development
and Launch
Project and team assigned by
VP of Design Engineering
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Well?llc

3. Tasks - Outcomes
Design the Product
Customer Interaction & Approval
Manufacturing Equipment Procure & Build
Quality Documents
Supplier Development
Standard Operating Procedures (SOP)
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4. Assessment of Staff
Reviewed experience of staff members with
previous managers
Informal discussion with individual team
members
Tell me of a time when you were excited,
involved and most proud of a job assignment?
• SKAs; motivations; values
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5. Team Members
Development Manager – Bobby
Sr. Manufacturing Engineer – Dave
Principle Design Engineer – Mike
Design Engineer – Matt
Engineering Technician – Steve
Lead Operator – Jean
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6. Group Exercise
What assessments would you do?
Who would you align with which Knowledge,
Skills and Abilities?
Refer to Handout – Project Team
Competencies
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7. Bobby – Development Manager
15 years Manufacturing Experience
Engineering Degree
Relatively young to others on team
Able to put disparate pieces in place,
ordered & configured
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8. Dave – Sr. Manufacturing
Engineer
35 years of manufacturing experience
Manager role in past
“I’ve seen it all before and you young guys
just do not know”
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9. Mike – Principle Engineer
20 years of experience
Advanced degrees – Engineering and
Mathematics
Strong Analytical Skills
Expertise in statistics
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10. Matt – Design Engineer
Young – early to mid twenties
Mechanical Engineer
2 - 3 years out of University
Eager to learn
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11. Steve – Engineering Technician
No formal degree
15 – 20 years of work experience
Get hands dirty
Works with prototype build orders
Good understanding of Quality
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12. Jean – Lead Operator
Production background
Able to build prototype parts
Good communication skills – peace maker
avoids conflict
Only woman on team
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13. Bobby’s Assessments
• Dave & Mike have most experience and
will be assigned to interface with customer
• Dave will provide equipment guidance
• Mike will take lead role in design
• Matt will learn as we go and write
prototype build orders
• Steve & Jean will build parts and give
feedback
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14. First Customer Review
• Mike provided update
on design
• Dave reviewed
equipment progress
Introverted; focused on
technical (statistics).
All customer heard
was PROBLEMS
No focus on what was
working - customer
came away with list of
delays - PROBLEMS
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15. What I learned
• Team needs to practice presentations to
be better prepared
• No matter how much we practiced – these
weren’t the right people
• Customer needs to hear what’s working
versus what’s not
• Iterative versus non-linear
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16. Accountabilities
• Monthly progress meetings internal with
VP of Engineering
• Customer Reviews as needed and
requested
• Project milestones “gates”
• Team project - clear when someone
wasn’t producing
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17. Excel sheet if possibl
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18. Outcome
• Success
• Met timing
• First product of it’s kind
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19. Summary
• Understanding what SKAs needed is key
to assessment
• People know what they like and what they
are good at – ask them
• Focus on strengths – don’t develop a
deficit
• Accountability and “best fit” = Team
success
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