View the full video presentation http://bit.ly/2EbWTJ Exchange 2010 brings new features and functionality to Outlook Web Access. See product demonstrations of the latest capabilities and understand how browser-based communication and collaboration gets better than ever in Exchange 2010.

1. Outlook Web Access(Exchange Server 2010) Gary Danoys Sr. Technical Specialist Unified Communications Group Microsoft Corporation

2. Session Objectives See new Microsoft® Office Outlook® Web Access features Understand scenarios for new features

3. Agenda Exchange 2010 architecture Demos, Demos, Demos New features

4. Exchange Enterprise Topology Enterprise Network Phone system (PBX or VOIP) Hub Transport Routing & Policy Edge Transport Routing & AV/AS External SMTPservers Unified Messaging Voice mail & voice access Mailbox Storage of mailbox items Mobile phone Client Access Client connectivity Web services Web browser Outlook (remote user) Line of business application Outlook (local user)

6. Presence and IM

7. UM card

8. Nickname cache

9. Search and filters

10. Side by side calendar

11. Delivery reports

13. Conversation View Identify the reply trail and message forks Duplicated information is removed Move an entire conversation See all messages in a conversation in one view Conversation view consists of the list view and the reading pane Expand or collapse conversations and individual messages See the number of unread messages No paging through e-mails Microsoft Confidential

14. Presence and IM See & set presence Chat over IM Presence of all contacts Support for MPOP

15. Presence & IM See presence in an e-mail See the presence of all your contacts Set your presence Choose how you want to communicate with your contacts See IM conversations in progress Have a conversation

16. UM Card Voicemail is now an attached MP3 file Inline player Transcription is visible

17. Nickname Cache Names shared across all Exchange experiences

18. Search & Filter Search Current folder Current & sub-folders All folders Advance search Filter Default options User selected Use with search

19. Favorites folders Customizable Fast access Collapsible Microsoft Confidential

20. Favorites folders Favorites folders are easily accessible You can add any folder to favorites Even add search folders for common searches Microsoft Confidential

21. Side by Side Calendars Multiple personal calendars Add a shared calendar View calendars side by side

22. Delivery Reports See if a message was delivered Happens at the transport role Not the same as a read receipt Results: Pending Rejected Unknown Transferred

23. OWA Browser Support OWA Premium OWA Lite Microsoft Confidential

24. Story Time Once Upon A Time… “Department staff hitting 'reply to all' on an e-mail with a large distribution list is causing an e-mail storm on the department's OpenNet e-mail system … [in effect creating] a denial of service as e-mail queues, especially between posts, back up while processing the extra volume of e-mails.” “Anyone who disregards these instructions will be subject to disciplinary actions” “Please ensure widest distribution of this message” -Patrick Kennedy Under Secretary of State for Management Internal Memo - Jan. 2009

25. MailTips Information Worker Early warning system OOF External recipient Reply all on BCC Moderated DL Restricted recipient Know what you can’t do Large DL Restricted DL Message size Mailbox full Organization Avoid unnecessary server load Prevent policy violations Custom MailTip

26. Calendar Sharing Share calendars internally or externally Trust can be set by user or by domain Once trust is set, everything is transparent Admin control is provided

27. Calendar Sharing Admin sets up trust with Microsoft Federation Gateway Admin sets up trust another organization Users can now see calendars from other organizations Fabrikam Inc. Contoso Inc. Microsoft Federation Gateway Exchange 2010 Exchange 2010 Internet Intranet Intranet

28. SMS Sync – User Interface

29. SMS Messaging User sends text message from Outlook to recipient User creates an account with service provider User configures Outlook to use service provider How does the recipient respond? SMS Provider Text Msg User Recipient Cell Network Internet

31. SMS messages are backed up on the server

32. Recipients can respond to messages

33. User can switch “screens” while still seeing all their messages3) User’s cell phone sends the SMS to the recipient 4) Recipient responds to the SMS 5) All SMS are sent to Exchange though EAS for all “screens” Text Msg SSL User SSL Exchange 2010 Recipient Cell Network Internet Intranet

35. Collaboration.DLL

36. SipEPS.DLL

37. Cert. must be from same CA

38. Can use an internal CA

39. Multiple CAS = Multiple Certs.

40. Cert. must use FQDN1) Install OCS 2007 R2 2) Install certificate 3) Install MSI package 4) Enable IM though cmdlet 3rd Party Certificate Authority Download Center Set-OwaMailboxPolicy –identity <identity name> -InstantMessagingEnabled:$true -InstantMessagingType:server Set-CASMailbox<MailboxIdParameter> -OwaMailboxPolicy<MailboxPolicyIdParameter> OCS 2007 R2 Active Directory MTLS Set-OwaVirtualDirectory –Identity <identity name> –InstantMessagingType:server –InstantMessagingEnabled:$true Forefront UAG Server Exchange 2010 CAS Exchange 2010 MBX Internet Intranet DMZ

41. Other Features Delegate access Distribution group creation IRM Archiving

42. Recap OWA premium for IE, Firefox, and Safari Conversation view Ignore/Move conversation Virtual list view Presence Instant messaging Nickname cache UM card Calendar sharing Side by side calendar view Message tracking SMS Sync Favorites folders Advanced search Archiving Distribution group creation IRM Delegate access

43. Session Takeaways Takeaways: OWA is cross-browser compatible. OWA now enables even more UC scenarios. SMS IM Voice mail Calendar sharing OWA extends desktop productivity to the Web.

44. Thank You

45. © 2009 Microsoft Corporation. All rights reserved. Microsoft, Outlook, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks of Microsoft Corporation in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.