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SOCIAL MEDIA
MARKETING



Marie-Paule Odini
HP Chief Technologist
Enterprise Service – Communication Media Solutions


©2010 Hewlett-Packard Development Company, L.P. The information
contained herein is subject to change without notice
Marie-Paule Odini
 HP Chief Technologist – Communication & Media Solutions

                             Professional                 Manage &
                             Blogger                      Tweet
                             on HP                        on hpcms
                             TelecomIQ                    twitter account




                                                                            Professional
                                                                            Social Network




 2   ©2009 HP Confidential
                                            And more … but “Personal”
What is Social Media Marketing ?

– Shift from conventional marketing with Web, Press and Media to Web2.0
  and Internet/Mobile Internet Social Media
– Content that attracts attention and encourages readers to share it with their
  social networks

– Corporate messages that spread from user to user and resonates because it is
  coming from a trusted source, as opposed to the brand or company itself.
– Leverages Popular Internet based social media services such as :
    •   Blogs , Delicious , Digg , Facebook , Flickr , Foursquare (social network) , Hi5 , LinkedIn ,
        MySpace , Reddit , Tagged , Tumblr , Twitter , YouTube , Vimeo , Xanga, Mobile Appstore,
        Advertisement/Mobile advertisement etc

3   ©2009 HP Confidential
The Social Media wave
Social media in the world – Feb 2011                                          (official or estimate)

                               users
           SMS                 20 billion SMS    Orkut               120 M users
                               per day ww
           YouTube             1 billion video   RenRen China        120M users
                               viewed per day
           Tencent QQ China    700M users        Bebo                120M
           Skype               560M users        Vkontakte Germany   110M
           Microsoft MSN       550 M users       Linkedin            90M
           Facebook            500M users        Kaixin001 china     75M
           Microsoft Outlook   500 M users       Flickr              40M
           Qzone china         400M users        Lastfm              40M
           Hotmail             370M users        Viadeo              30M
           Twitter             190M users        Mixi Japan          22M
           Gmail               180M users        Kohtakte Russia     16M
           51.Com china        160M users        Xing                10M
5   Footer goes here
Social Media Strategy

                                                Reference

                                     Web Site                  Blog
                                     RSS feed                 Forum



                                                                   Social
                            Advertisement
                              Games,
                                                Social            Network
                              Appstore          Media

                                                               Slides
                                                              Document
                                     Podcast

                                                    Video
                                                  TVchannel




6   ©2009 HP Confidential
Social Media Strategy explained
    Type                    Media                Summary
    Reference               Wikipedia,           Promote your business/capability by referencing in wikipedia, and
                            GoogleSearch         google search
    Blog                    Blogger, wordpress   Establish a Blog and contribute regularly – link to popular people‟s blog
                                                 to leverage their network
    Social Network          Facebook, twitter,   Create a facebook business account/Page, insert Facebook like button on
                            linkedin             your website.Create twitter account, be active, Follow popular twitter
                                                 account in your domain, join linkedin Groups and contribute
    Slides, documents       Slideshare, scribd   Create slideset and post on slideshare, same for documents on scribd

    Video, TV Channel       YouTube              Post video podcast on YouTube, create your TVChannel and post video

    Podcast                 DigitalPodcastm,     Post audioPodcast
                            iTunes
    Advertisement, Games,                        Create fun video and brand them, then publish on social networks or
    Appstore                                     appstore (facebook, YouTube, GetJar/iTunes etc). Create Games and
                                                 Brand them. Create mobile app and post on Appstore
    Web Site, RSS feed                           Create a web site and add RSS feed, twitter link, facebook link etc
7   ©2009 HP Confidential
Step by Step Social Media Strategy
      *   What              •Product manager
      *   How                                                       Set up a process         An
                            • Sales             •Consumer
      *   To                                                        And keep up with it      ongoing
                            • Innovation        • business
      *   Unlike                                                                             process
                            • events            • industry forums

                                                    3- Analyze             4- Define
            1- Define             2- Identify
                                                   competition,          owner, plan
               your                  Content                                                    5- Launch,
                                                   Define target            (collect,
            company                  sources                                                    contribute,
                                                    audience,            format, post,
              value                  authors                                                      iterate
                                                   goals, social           comment,
           proposition                format
                                                      media                  track)


    Social media              Social media      Social media           Social media is      Social media
    Does not prevent          Is work. You      may be slow at         effective if you     evolve constantly.
    You from a clear          need people to    start. Set             post regularly, be   Stay tuned,
    Value Proposition         contribute        realistic              active with the      monitor and adapt
                                                objectives             community



8   ©2009 HP Confidential
Measuring your impact with Social Media Mkgt

                            – There are tools to measure
                              your impact with social
                              media marketing
                              •   Klout : http://www.klout.com
                                  provides a scorecard & analysis
                                  of your influence
                              •   Social network provide also their
                                  own tools themselves or via their
                                  ecosystem of „applications‟ , ie
                                  twitter
                              •   Grader : http://grader.com/
                              •   Peerindex (beta) :
                                  http://www.peerindex.net/

9   ©2009 HP Confidential
A Great Opportunity for Enterprise
                                      Facebook „Like‟ Button on Web Pages

                         - HP Slate 500 announced via Phil McKinney,
                         HP PSG CTO Blog … and not via traditional
                         Press Release or Media Conference

                         - Twitter accounts


                         - WebOS Feb9th event on
                          http://bit.ly/fZYg4E




1018 February 2011
5 billion mobile users

SMS is king
With 6.1 trillion msg in 2010   Number 1 Social Media :
                                More than 500 million users,
In 201 over 85 % of new
      1,                        200 million access via their mobile. Average user
handsets will be able to        has 130 friends. People spend over 700 billion
access the mobile               minutes per month on Facebook
internet

1 in 5 user has fast mobile
internet (3G or more)

1 billion mobile users do not                Source: http://www.facebook.com/press/info.php?statistics
have a bank account
 11                                18 February 2011
How Does this work ?
 2G MS (voice only)                                                           CN
                                                                             Nb                              CS-MGW
                          BSS
                                       A                CS-MGW
                 Abis                                                        Nc                                PSTN      PSTN
                                                   Mc                                                   Mc
                                                         B
                           BSC               MSC Server                                    C     GMSC server
              BTS                     Gb                VLR         D                                                    Services
                                                  Gs                                           SS7                       (SMS, location,
2.5G (voice & data)                                                                H                                     IM, billing, Policy,
                                      IuCS
                                                                                                                         Advertisement)
                          RNS                                     Gr       HLR         AuC Gc    IP/ATM
                                      ATM
                    Iub               IuPS                                   Gn                                 Gi       PSDN
                           RNC                  SGSN                                                 GGSN
            Node B
3G UE (voice & data)
                                               CN — Core Network
          BSS — Base Station System            MSC — Mobile-service Switching Controller                              Internet
          BTS — Base Transceiver Station       VLR — Visitor Location Register
          BSC — Base Station Controller        HLR — Home Location Register
          RNS — Radio Network System           AuC — Authentication Server         SGSN — Serving GPRS Support Node

          RNC — Radio Network Controller       GMSC — Gateway MSC                  GGSN — Gateway GPRS Support Node
Mobile Device Architecture                               Application




               Web engine           Client software
                browser               application

                SDK +                   J2ME
                                Java engine, API, SDK
            execution engine                                  Multiple
                                                              Choice
           OS : Symbian,Windows,Apple, RIM,Linux,WebOS

                     Chipset               SIM card
                      (SDK)                  (SDK)
A huge opportunity



          For enterprise        For Telecom        For advertisers
                                Operators to          To target
            To reach             Capture &
            billions of          monetize             Specific
               users          Subscriber profile     audience




14   Marie-Paule Odini - HP
Thank You




15

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Social media & Telecom

  • 1. SOCIAL MEDIA MARKETING Marie-Paule Odini HP Chief Technologist Enterprise Service – Communication Media Solutions ©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
  • 2. Marie-Paule Odini HP Chief Technologist – Communication & Media Solutions Professional Manage & Blogger Tweet on HP on hpcms TelecomIQ twitter account Professional Social Network 2 ©2009 HP Confidential And more … but “Personal”
  • 3. What is Social Media Marketing ? – Shift from conventional marketing with Web, Press and Media to Web2.0 and Internet/Mobile Internet Social Media – Content that attracts attention and encourages readers to share it with their social networks – Corporate messages that spread from user to user and resonates because it is coming from a trusted source, as opposed to the brand or company itself. – Leverages Popular Internet based social media services such as : • Blogs , Delicious , Digg , Facebook , Flickr , Foursquare (social network) , Hi5 , LinkedIn , MySpace , Reddit , Tagged , Tumblr , Twitter , YouTube , Vimeo , Xanga, Mobile Appstore, Advertisement/Mobile advertisement etc 3 ©2009 HP Confidential
  • 5. Social media in the world – Feb 2011 (official or estimate) users SMS 20 billion SMS Orkut 120 M users per day ww YouTube 1 billion video RenRen China 120M users viewed per day Tencent QQ China 700M users Bebo 120M Skype 560M users Vkontakte Germany 110M Microsoft MSN 550 M users Linkedin 90M Facebook 500M users Kaixin001 china 75M Microsoft Outlook 500 M users Flickr 40M Qzone china 400M users Lastfm 40M Hotmail 370M users Viadeo 30M Twitter 190M users Mixi Japan 22M Gmail 180M users Kohtakte Russia 16M 51.Com china 160M users Xing 10M 5 Footer goes here
  • 6. Social Media Strategy Reference Web Site Blog RSS feed Forum Social Advertisement Games, Social Network Appstore Media Slides Document Podcast Video TVchannel 6 ©2009 HP Confidential
  • 7. Social Media Strategy explained Type Media Summary Reference Wikipedia, Promote your business/capability by referencing in wikipedia, and GoogleSearch google search Blog Blogger, wordpress Establish a Blog and contribute regularly – link to popular people‟s blog to leverage their network Social Network Facebook, twitter, Create a facebook business account/Page, insert Facebook like button on linkedin your website.Create twitter account, be active, Follow popular twitter account in your domain, join linkedin Groups and contribute Slides, documents Slideshare, scribd Create slideset and post on slideshare, same for documents on scribd Video, TV Channel YouTube Post video podcast on YouTube, create your TVChannel and post video Podcast DigitalPodcastm, Post audioPodcast iTunes Advertisement, Games, Create fun video and brand them, then publish on social networks or Appstore appstore (facebook, YouTube, GetJar/iTunes etc). Create Games and Brand them. Create mobile app and post on Appstore Web Site, RSS feed Create a web site and add RSS feed, twitter link, facebook link etc 7 ©2009 HP Confidential
  • 8. Step by Step Social Media Strategy * What •Product manager * How Set up a process An • Sales •Consumer * To And keep up with it ongoing • Innovation • business * Unlike process • events • industry forums 3- Analyze 4- Define 1- Define 2- Identify competition, owner, plan your Content 5- Launch, Define target (collect, company sources contribute, audience, format, post, value authors iterate goals, social comment, proposition format media track) Social media Social media Social media Social media is Social media Does not prevent Is work. You may be slow at effective if you evolve constantly. You from a clear need people to start. Set post regularly, be Stay tuned, Value Proposition contribute realistic active with the monitor and adapt objectives community 8 ©2009 HP Confidential
  • 9. Measuring your impact with Social Media Mkgt – There are tools to measure your impact with social media marketing • Klout : http://www.klout.com provides a scorecard & analysis of your influence • Social network provide also their own tools themselves or via their ecosystem of „applications‟ , ie twitter • Grader : http://grader.com/ • Peerindex (beta) : http://www.peerindex.net/ 9 ©2009 HP Confidential
  • 10. A Great Opportunity for Enterprise Facebook „Like‟ Button on Web Pages - HP Slate 500 announced via Phil McKinney, HP PSG CTO Blog … and not via traditional Press Release or Media Conference - Twitter accounts - WebOS Feb9th event on http://bit.ly/fZYg4E 1018 February 2011
  • 11. 5 billion mobile users SMS is king With 6.1 trillion msg in 2010 Number 1 Social Media : More than 500 million users, In 201 over 85 % of new 1, 200 million access via their mobile. Average user handsets will be able to has 130 friends. People spend over 700 billion access the mobile minutes per month on Facebook internet 1 in 5 user has fast mobile internet (3G or more) 1 billion mobile users do not Source: http://www.facebook.com/press/info.php?statistics have a bank account 11 18 February 2011
  • 12. How Does this work ? 2G MS (voice only) CN Nb CS-MGW BSS A CS-MGW Abis Nc PSTN PSTN Mc Mc B BSC MSC Server C GMSC server BTS Gb VLR D Services Gs SS7 (SMS, location, 2.5G (voice & data) H IM, billing, Policy, IuCS Advertisement) RNS Gr HLR AuC Gc IP/ATM ATM Iub IuPS Gn Gi PSDN RNC SGSN GGSN Node B 3G UE (voice & data) CN — Core Network BSS — Base Station System MSC — Mobile-service Switching Controller Internet BTS — Base Transceiver Station VLR — Visitor Location Register BSC — Base Station Controller HLR — Home Location Register RNS — Radio Network System AuC — Authentication Server SGSN — Serving GPRS Support Node RNC — Radio Network Controller GMSC — Gateway MSC GGSN — Gateway GPRS Support Node
  • 13. Mobile Device Architecture Application Web engine Client software browser application SDK + J2ME Java engine, API, SDK execution engine Multiple Choice OS : Symbian,Windows,Apple, RIM,Linux,WebOS Chipset SIM card (SDK) (SDK)
  • 14. A huge opportunity For enterprise For Telecom For advertisers Operators to To target To reach Capture & billions of monetize Specific users Subscriber profile audience 14 Marie-Paule Odini - HP