Keynote for Telstra Wholesale, May 2010.

1. Blue Skies
Mark Pesce
FutureSt
mark@markpesce.com
twitter: mpesce

2. Part One:
Cloud People

6. “I can’t believe how rude
AMEX have been to me;
cut my credit limit 50%
without notice; declined
my card in QLD even
though acct paid”

7. “since AMEX just treated
me like total sh*t I just
posted a chq for the
balance of my account and
will close acct on Monday”

8. “I have both a gold credit
card and gold charge card
with AMEX until Monday
when I plan to close both
for their crap behaviour”

31. Part Two:
Eyjafjallajökull

46. “At LAX waiting for flight to Denver. Best
flight ever on VAustralia premium economy.
Fantastic seat, service and sleep. Hooked.”

59. Part Three:
Services
With a Smile

82. Thank You!
Mark Pesce
FutureSt
blog.futurestreetconsulting.com
mpesce@gmail.com
twitter: mpesce