3. Introduction:
In the emerging global
economy, e-commerce has increasingly become
a necessary component of business strategy and
a strong catalyst for economic development. It
has revolutionized relationships within
organizations and those between and among
organizations and individuals.
5. What is E-Commerce ?
• Electronic commerce, commonly known
as e-Commerce, consists of the buying
and selling of products or services over
electronic systems such as the Internet and
other computer networks.
• In shopping, banking, stocks, airline
booking, movie rentals.
6. What forces are fueling e-commerce?
• economic forces
• marketing and customer interaction
forces
• technology
8. Business-to-consumer:
In which organizations provide
information online to customers,
who can in turn place orders and
make payments via the internet.
• It allows customers to make
enquiries about products, place
orders, pay accounts, and obtain
service support via the Internet.
• It is the second largest and the
earliest form of e-commerce.
• Eg., Amazon.com…
9. Business-to-government:
It is generally defined as commerce
between companies and the public
sector. i.e for public procurement,
licensing procedures, and other
government-related operations.
Mobile commerce:
Commerce through wireless
technology such as cellular
telephones and PDAs. Japan is
seen as a global leader in m-
commerce.
12. Timeline
1979-Michael Aldrich invents online shopping
1981- First online B2B transaction (Thomson Holidays)
1989-“Peapod” online grocery shopping
1994- First online bank opens
1995- Ebay and Amazon begin
2000- Dot-com investment bust
2005- Youtube launched
2011- eCommerce& online retail estimated at $197 billion 12% inc. from
2010
13. Pros v. Cons - Customer
Advantages
Convenience
Endless choices
Less hassle
Disadvantages
Security issues
Customer service
14. Pros v. Cons - Business
Advantages
Worldwide business
No/less advertising costs
Easier order process
Savings in cost
Disadvantages
More competition
Technology problems
15. Conclusion
E-Commerce…
Is continuing to grow, develop and
draw more profits.
Has clear advantages and
disadvantages for customers and
businesses
E-Commerce is forecasted to grow by
12% in 2011