2. a story

3. 1998
Israeli city of Haifa
By Uri Gneezy and Aldo Rustichini
As told by
in
p. 131 ff

4. Ten Day Care Centers
normal week - on average - # of late pick ups
(no fine for late pick up):

5. pick up time
workers have lives after hours
parents have unexpected errands/work

6. Ten Day Care Centers
one week after fine is imposed - (fine/# of late pick ups):

7. Ten Day Care Centers
two weeks after fine – (fine/# of late pick ups):

8. Ten Day Care Centers
three weeks after fine – (fine/# of late pick ups):

9. Ten Day Care Centers
topped out after fine – (fine/# of late pick ups):

10. pick up time
pre-fine incomplete contract, shared enterprise
post-fine fee-for service transaction

11. pick up time
post fine:
parents regard workers’ time as a commodity
parents assume fine represents full price of
inconvenience they were causing

12. Ten Day Care Centers
3 months later – after fine stopped – (fine/# of late pick ups):

13. pick up time
post fine:
parents see day care workers as participants in
a market transaction rather than as people
who’s needs had to be respected

14. dealing with
one another
in a market
can fundamentally alter
our relationship with
one another.

15. introducing
the fine
killed the previous
culture.

16. even after
the fine
was dropped.

17. and now
we must be
mindful
of getting
that
culture of trust
back.

19. http://redefineschool.com/10-day-care-centerness/