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STAFF
DEVELOPMENT
 PROGRAMME

   Ms. Kuldeep Kaur
 M.Sc Nursing 2nd year
Introduction
• Staff development is the process directed
  towards the personal and professional
  growth of nurses and other personnel
  while they are employed by a health care
  agency.
• Staff development refers to all training and
  education provided by an employee to
  improve the occupational and personal
  knowledge, skills and attitudes of vested
  employees.
Definition
Staff development refers to the
processes, programs and activities
through which every organization
develops, enhances and improves
the skills, competencies and
overall performance of its
employees and workers.
• A process consisting of
  orientation, in-service education and
  continuing education for the people
  of promoting the development of
  personnel within any employment
  setting, consistent with the goals and
  responsibilities of the employment.(
  ANA)
Need for staff development:-
• Social change and scientific advancement
• Advancement in the field of science like
  medical science and technology.
• To provide the opportunity for nurses to
  continually acquire and implement the
  knowledge, skills, attitudes, ideals and valued
  essentials for the maintenance of high quality
  of nursing care:
  – As part of an individual's long-term career
    growth.
  – To add or improve skills needed in the short term
– Being necessary to fill gap in the past
  performance
– To change or correct long-held attitudes of
  employee
– Need to increase the productivity and quality
  of the work.
– To motivate employees and to promote
  employee loyalty
– Fast growing organizations.
Goals
• Assist each employee (nurse) to improve
  performance in his/her position.
• Assist each employee (nurse) to acquire
  personal and professional abilities that
  maximize the possibility of career
  advancement.
Objectives

• To increase employee productivity.
• To ensure safe and effective patient
  care by nurses.
• To ensure satisfactory job
  performance by personnel.
• To orient the personnel to care
  objectives, job duties, personnel
  policies, and agency regulations.
• To help employees cope with new practice
  role.
• To help nurses to close the gap between
  present abilities and the scientific basis for
  nursing practice that is broadening
  through research.
Steps of staff development
           program:-
• Assess the educational needs of all staff members
• Set priority
• Develop general objectives for the staff
  development program
• Determine the resources needed to reach the
  desired objectives
• Develop a master calendar for an entire year
• Develop and maintain staff development record
  system
• Establish files on major educational topics
• Regularly evaluate the staff development program
Resources:-

• Public libraries,
• Audiovisual program in addition to many
  books and computers, research activities and
  speakers to community groups.
• Schools and universities
• Association Health and inter service agency
• Other nursing homes
• Ones own staff
Types of staff development:-



Induction       Job        In-service
 training   orientation    education

                   Training for
      Continuing
                     special
      education
                    function
Induction training:-

• It is a brief, standardised indoctrination to
  an agency’s philosophy, purpose, policies
  and regulations given to each worker
  during her or his first 2 or 3 days of
  employment in order to ensure his or her
  identification with agency’s
  philosophy, goals and norms.
Need of induction training:-

• Increased retention of newly hire
  employees,
• Improved employee morale and Increased
  productivity.
Steps in induction:-
                         2.  Introduction to
      1. Tour of              the other
        faculities       employees, superiors
                          and subordinates.



3.      Description of
                         4.    Departmental
     organizational
                                 visit
       functions.



 5. Orientation to       6.    Administration
philosophy goals and          policies and
     objectives               procedures
Job orientation:-

• It is an individualised training programme
  intended to acquaint a newly hired
  employee with job responsibilities work
  place, clients and co-workers.
• The process of creating awareness with an
  individual of his/her roles, responsibilities
  and relationships in the new work
  situation.
Components :-


• A new employee to his or her job setting so
  that he / she is aware of his/ her job
  responsibility and expectation.
• Present employee to the job
  responsibilities of his/ her expanded/
  enriched role.
• The old employees to the policy changes.
Types of orientation:-


      General
     orientation

       Specific
     orientation
Importance of orientation
         programme
• Provides essential, relevant and necessary
  information
• Helps employee to gain confidence,
• Lessen the time for the employee to learn
  about new situations related to his/her job
  setting.
• Helps the new employee to develop a sense of
  belonging
• Eliminates :
 Learning by trail and error
 Passing of incorrect information by old
  employees and peers.
 Reduces misinterpretation
 Mistakes and confusion
 Apprehension
 Help new employee in solving initial
  problems and adjust the new
  situation/environment,
 Acquaints her with personnel services readily
  with in the institution/community
Content of an orientation
     programme:-

     The organisation and its environment


         Policies, rules and regulation


                  Personnel


                   Services


         Functions to be undertaken
In-service education:-

Definition:-
• In-service education is a planned learning
  experience provided by the employing
  agency for employees.
• In service education is a planned
  educational experience provided in the job
  setting and closely identified with services
  in order to help person perform more
  effectively as a person and as a worker.
Concept of in-service
          education:-
• Closely identified with services
• Help a person’s to improve performance
  effectively
• Planned education activities
• Provided in a job setting
Need:-

• Social changes and scientific advancement
• Changes and advancement in the field of
  service
• Increased the demand of nursing services.
• Consumer demand quality care
• Rapid changes in medical and nursing
  practice create a need for in service
  education. Increase number of the people
  seeking health care as the population
  enlarges makes it necessary for the nurses
  to function at her highest potential as
  quickly as possible.
• As health care delivery system become
  more complex, the need for continues skill
  training also increased.
Aims:-

• Improvement of client through upgrading
  the services rendered with scientific
  principles.
• To keep in face in changing society to their
  needs.
• Acquisition of new knowledge
• Improvement of performance
• To develop specific skills required for
  practice.
• To develop right concept of client care.
• To maintain high standards of nursing
• To observe and bring change in staff
  members chances for promotion
• It reduces turnover, absenteeism.
• To discover potentialities, to alert
  personnel in working environment.
Types:-

• Centralized in-service training- In nursing
  service department , one department will
  held responsibility for improvement of
  knowledge, skills, practice of their nursing
  staff. They will devote full time for in-
  service activities.
• Decentralized in-service education-this is
  planned for staff members who work
  together, giving care for clients with
  similar conditions and share similar goals.
• Combined in-service approach-In this, the
  higher nursing authorities and all staff
  development occurs in proposed
  programme of education. They
  plan, conduct and evaluate the programme
  and further plan their programme basing
  on the need arises.
Steps in in-service education:-

• Assessment: Pinpoint needs, prioritize
  needs, set training objectives, and develop
  criteria
• Implementation: Climatic check, actual
  conduction of training with ongoing
  monitoring
• Evaluation: Establishment of
  criteria, pre test to the participants, post
  test following completion of the training or
  program. Observation on transfer of
  learning to the job, follow up studies for
  assessment of extent of retention of
  learning.
Continuing education:-

• “Continuing education is all the learning
  activities that occur after an individual has
  completed his/her basic education.”
  (COOPER)
• “The education which builds on previous
  education.” (SHANON)
Need for continuing
          education:-
• To ensure safe and effective nursing care
  as nurses need to keep abreast with
  interest, knowledge and technical
  advances.
• To meet the needs of population.
• To develop the nurses’ by updating their
  knowledge and prepare them for
  specialization.
• For career advancement.
• With the advancement of technology, new
  role change takes place and to play those
  roles, education is required.
• To acquire special skills.
• Due to shortage of nurses (because their
  movement to abroad, more hospital and
  training college), more knowledgeable
  person is required.
Functions of continuing
           education:-
• To meet the health needs and public
  expectations.
• To develop the practicing abilities of the
  nurse.
• To recognize gaps in knowledge.
• To test abilities of participants to do
  formal academic study.
• To improve the communication between
  the participants, faculty, community and
  health sector.
• To shape or support university educational
  policies and practices.
• To ensure the quality of education.
• To grant the budget for extension studies.
• To maintain the academic standards.
• To provide opportunities for educational
  growth.
• To maintain the roles as bed side nurses
  and to assume more
  supervisor, administrative, to specialize
  and to generalize the practice.
• To provide and prepare faculty who see
  continuing nursing education as a
  personal responsibility.
• To provide a variety of continuing nursing
  education opportunities of high quality to
  nurses in both education and service
  changes.
Training for specific function
              :-
Definition:-
• This is concerned with developing
 expert technical or manual
 skills, communication and helps the
 personnel to perform their functions
 effectively.
Objectives:
• To help the nursing personnel to
  perform correct methods and
  procedures with understanding.
• Establishing standards and
  quality of nursing services.
• Procedure to skill nurses to skilled
  nurses.
Types of skills:-
                    Psychomotor skill

                       Cognitive skill

                         Teaching skills

                       Affective skill

                      Communication skill

                       Supervisory skills
Need for skill training:-

• Individual nurse needed to have greater
  freedom to choose the specific field of
  nursing in which she would work.
• Good work to be recognized and reward.
• A venues of advancement and promotion
  need to be better development
• Fear of making mistakes
Standards of
    staff
development
programme
   (ANA)
Standard 1 – Organization and
 Administration


• The nursing service department
  and the nursing staff development
  unit philosophy, purpose and
  goals address the staff
  development needs of nursing
  personnel.
Standard II – Human Resources


• Qualified
  administrative, educational and
  support personnel are provided to
  meet the learning and
  developmental needs by nursing
  services personnel.
Standards III – Learner


• Nursing staff development
  educators assist nursing
  personnel in identifying their
  learning needs and planning
  learning activities to meet those
  needs.
Standard IV – Program Planning


• Provides the unit
  systematically, plans and evaluate
  the overall nursing staff
  development program in response
  to health care needs.
Standard V – Educational Design


• Educational offering and learning
  experience are designed through
  the use of educational process and
  incorporate adult education and
  learning principles.
Standard VI – Material Resources
 And Facilities


• Material sources and facilities are
  adequate to achieve the goals and
  implement the functions of the
  overall nursing staff development
  unit.
Standard VII – Records And Reports


• The nursing staff development
  unit establishes and maintains a
  record keeping and report system
Standard VIII – Evaluation


• Evaluation is an integral
  ongoing and systematic
  process, which includes
  measuring the impact on the
  learning
Standard IX – Consultation


• Nursing staff development
  educators use the consultation
  process to facilitate and enhance
  achievement of
  individual, departmental and
  organizational goals.
Standard X – Climate


• Nursing staff development
  educators foster a climate which
  promotes open
  communication, learning and
  professional growth.
Standard XI – Systematic Enquiring


• Nursing staff development
  educators encourage
  systematic inquiry and
  applications of the results into
  nursing practice.
Potential difficulties in staff
      development & training
            activities:-
•   Lack of time
•   Inadequate resources at disposal
•   Under-funded training budgets
•   Conflicting priorities
•   Lack of Clarity about what should be
    done
• Failure to identify, or accept the need.
• Shortfall in training skill or
  experience
• Fear that trained employee will leave
  the organization or will be poached by
  competitor.
• Cynical attitude to Staff development-
  Not directly measurable. Treated as
  Cost not investment.
Methods of delivering staff
development programme:-
               Induction


      Physical tour of the faculities


            Group discussion


                Seminar


       Hand book and pamphlet
Job orientation


    Orientation


      Seminar


     Discussion


Hand out or book and
    pamphlets
In-service education

     Orientation

    Skill training

Continuing education

 Leadership training
Continuing education

       Lecture

   Demonstration

       Seminar

     Journal club

     Book review

Correspondence course

    Formal course

   Clinical research
Training for skill


  Demonstration


    Discussion


Role-play method.
Staff development programme

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Staff development programme

  • 1. STAFF DEVELOPMENT PROGRAMME Ms. Kuldeep Kaur M.Sc Nursing 2nd year
  • 2. Introduction • Staff development is the process directed towards the personal and professional growth of nurses and other personnel while they are employed by a health care agency. • Staff development refers to all training and education provided by an employee to improve the occupational and personal knowledge, skills and attitudes of vested employees.
  • 3. Definition Staff development refers to the processes, programs and activities through which every organization develops, enhances and improves the skills, competencies and overall performance of its employees and workers.
  • 4. • A process consisting of orientation, in-service education and continuing education for the people of promoting the development of personnel within any employment setting, consistent with the goals and responsibilities of the employment.( ANA)
  • 5. Need for staff development:- • Social change and scientific advancement • Advancement in the field of science like medical science and technology. • To provide the opportunity for nurses to continually acquire and implement the knowledge, skills, attitudes, ideals and valued essentials for the maintenance of high quality of nursing care: – As part of an individual's long-term career growth. – To add or improve skills needed in the short term
  • 6. – Being necessary to fill gap in the past performance – To change or correct long-held attitudes of employee – Need to increase the productivity and quality of the work. – To motivate employees and to promote employee loyalty – Fast growing organizations.
  • 7. Goals • Assist each employee (nurse) to improve performance in his/her position. • Assist each employee (nurse) to acquire personal and professional abilities that maximize the possibility of career advancement.
  • 8. Objectives • To increase employee productivity. • To ensure safe and effective patient care by nurses. • To ensure satisfactory job performance by personnel.
  • 9. • To orient the personnel to care objectives, job duties, personnel policies, and agency regulations. • To help employees cope with new practice role. • To help nurses to close the gap between present abilities and the scientific basis for nursing practice that is broadening through research.
  • 10. Steps of staff development program:- • Assess the educational needs of all staff members • Set priority • Develop general objectives for the staff development program • Determine the resources needed to reach the desired objectives • Develop a master calendar for an entire year • Develop and maintain staff development record system • Establish files on major educational topics • Regularly evaluate the staff development program
  • 11. Resources:- • Public libraries, • Audiovisual program in addition to many books and computers, research activities and speakers to community groups. • Schools and universities • Association Health and inter service agency • Other nursing homes • Ones own staff
  • 12. Types of staff development:- Induction Job In-service training orientation education Training for Continuing special education function
  • 13. Induction training:- • It is a brief, standardised indoctrination to an agency’s philosophy, purpose, policies and regulations given to each worker during her or his first 2 or 3 days of employment in order to ensure his or her identification with agency’s philosophy, goals and norms.
  • 14. Need of induction training:- • Increased retention of newly hire employees, • Improved employee morale and Increased productivity.
  • 15. Steps in induction:- 2. Introduction to 1. Tour of the other faculities employees, superiors and subordinates. 3. Description of 4. Departmental organizational visit functions. 5. Orientation to 6. Administration philosophy goals and policies and objectives procedures
  • 16. Job orientation:- • It is an individualised training programme intended to acquaint a newly hired employee with job responsibilities work place, clients and co-workers. • The process of creating awareness with an individual of his/her roles, responsibilities and relationships in the new work situation.
  • 17. Components :- • A new employee to his or her job setting so that he / she is aware of his/ her job responsibility and expectation. • Present employee to the job responsibilities of his/ her expanded/ enriched role. • The old employees to the policy changes.
  • 18. Types of orientation:- General orientation Specific orientation
  • 19. Importance of orientation programme • Provides essential, relevant and necessary information • Helps employee to gain confidence, • Lessen the time for the employee to learn about new situations related to his/her job setting.
  • 20. • Helps the new employee to develop a sense of belonging • Eliminates :  Learning by trail and error  Passing of incorrect information by old employees and peers.  Reduces misinterpretation  Mistakes and confusion  Apprehension  Help new employee in solving initial problems and adjust the new situation/environment,  Acquaints her with personnel services readily with in the institution/community
  • 21. Content of an orientation programme:- The organisation and its environment Policies, rules and regulation Personnel Services Functions to be undertaken
  • 22. In-service education:- Definition:- • In-service education is a planned learning experience provided by the employing agency for employees. • In service education is a planned educational experience provided in the job setting and closely identified with services in order to help person perform more effectively as a person and as a worker.
  • 23. Concept of in-service education:- • Closely identified with services • Help a person’s to improve performance effectively • Planned education activities • Provided in a job setting
  • 24. Need:- • Social changes and scientific advancement • Changes and advancement in the field of service • Increased the demand of nursing services. • Consumer demand quality care
  • 25. • Rapid changes in medical and nursing practice create a need for in service education. Increase number of the people seeking health care as the population enlarges makes it necessary for the nurses to function at her highest potential as quickly as possible. • As health care delivery system become more complex, the need for continues skill training also increased.
  • 26. Aims:- • Improvement of client through upgrading the services rendered with scientific principles. • To keep in face in changing society to their needs. • Acquisition of new knowledge • Improvement of performance • To develop specific skills required for practice.
  • 27. • To develop right concept of client care. • To maintain high standards of nursing • To observe and bring change in staff members chances for promotion • It reduces turnover, absenteeism. • To discover potentialities, to alert personnel in working environment.
  • 28. Types:- • Centralized in-service training- In nursing service department , one department will held responsibility for improvement of knowledge, skills, practice of their nursing staff. They will devote full time for in- service activities.
  • 29. • Decentralized in-service education-this is planned for staff members who work together, giving care for clients with similar conditions and share similar goals.
  • 30. • Combined in-service approach-In this, the higher nursing authorities and all staff development occurs in proposed programme of education. They plan, conduct and evaluate the programme and further plan their programme basing on the need arises.
  • 31. Steps in in-service education:- • Assessment: Pinpoint needs, prioritize needs, set training objectives, and develop criteria • Implementation: Climatic check, actual conduction of training with ongoing monitoring
  • 32. • Evaluation: Establishment of criteria, pre test to the participants, post test following completion of the training or program. Observation on transfer of learning to the job, follow up studies for assessment of extent of retention of learning.
  • 33. Continuing education:- • “Continuing education is all the learning activities that occur after an individual has completed his/her basic education.” (COOPER) • “The education which builds on previous education.” (SHANON)
  • 34. Need for continuing education:- • To ensure safe and effective nursing care as nurses need to keep abreast with interest, knowledge and technical advances. • To meet the needs of population. • To develop the nurses’ by updating their knowledge and prepare them for specialization.
  • 35. • For career advancement. • With the advancement of technology, new role change takes place and to play those roles, education is required. • To acquire special skills. • Due to shortage of nurses (because their movement to abroad, more hospital and training college), more knowledgeable person is required.
  • 36. Functions of continuing education:- • To meet the health needs and public expectations. • To develop the practicing abilities of the nurse. • To recognize gaps in knowledge. • To test abilities of participants to do formal academic study.
  • 37. • To improve the communication between the participants, faculty, community and health sector. • To shape or support university educational policies and practices. • To ensure the quality of education. • To grant the budget for extension studies. • To maintain the academic standards. • To provide opportunities for educational growth.
  • 38. • To maintain the roles as bed side nurses and to assume more supervisor, administrative, to specialize and to generalize the practice. • To provide and prepare faculty who see continuing nursing education as a personal responsibility. • To provide a variety of continuing nursing education opportunities of high quality to nurses in both education and service changes.
  • 39. Training for specific function :- Definition:- • This is concerned with developing expert technical or manual skills, communication and helps the personnel to perform their functions effectively.
  • 40. Objectives: • To help the nursing personnel to perform correct methods and procedures with understanding. • Establishing standards and quality of nursing services. • Procedure to skill nurses to skilled nurses.
  • 41. Types of skills:- Psychomotor skill Cognitive skill Teaching skills Affective skill Communication skill Supervisory skills
  • 42. Need for skill training:- • Individual nurse needed to have greater freedom to choose the specific field of nursing in which she would work. • Good work to be recognized and reward. • A venues of advancement and promotion need to be better development • Fear of making mistakes
  • 43. Standards of staff development programme (ANA)
  • 44. Standard 1 – Organization and Administration • The nursing service department and the nursing staff development unit philosophy, purpose and goals address the staff development needs of nursing personnel.
  • 45. Standard II – Human Resources • Qualified administrative, educational and support personnel are provided to meet the learning and developmental needs by nursing services personnel.
  • 46. Standards III – Learner • Nursing staff development educators assist nursing personnel in identifying their learning needs and planning learning activities to meet those needs.
  • 47. Standard IV – Program Planning • Provides the unit systematically, plans and evaluate the overall nursing staff development program in response to health care needs.
  • 48. Standard V – Educational Design • Educational offering and learning experience are designed through the use of educational process and incorporate adult education and learning principles.
  • 49. Standard VI – Material Resources And Facilities • Material sources and facilities are adequate to achieve the goals and implement the functions of the overall nursing staff development unit.
  • 50. Standard VII – Records And Reports • The nursing staff development unit establishes and maintains a record keeping and report system
  • 51. Standard VIII – Evaluation • Evaluation is an integral ongoing and systematic process, which includes measuring the impact on the learning
  • 52. Standard IX – Consultation • Nursing staff development educators use the consultation process to facilitate and enhance achievement of individual, departmental and organizational goals.
  • 53. Standard X – Climate • Nursing staff development educators foster a climate which promotes open communication, learning and professional growth.
  • 54. Standard XI – Systematic Enquiring • Nursing staff development educators encourage systematic inquiry and applications of the results into nursing practice.
  • 55. Potential difficulties in staff development & training activities:- • Lack of time • Inadequate resources at disposal • Under-funded training budgets • Conflicting priorities • Lack of Clarity about what should be done
  • 56. • Failure to identify, or accept the need. • Shortfall in training skill or experience • Fear that trained employee will leave the organization or will be poached by competitor. • Cynical attitude to Staff development- Not directly measurable. Treated as Cost not investment.
  • 57. Methods of delivering staff development programme:- Induction Physical tour of the faculities Group discussion Seminar Hand book and pamphlet
  • 58. Job orientation Orientation Seminar Discussion Hand out or book and pamphlets
  • 59. In-service education Orientation Skill training Continuing education Leadership training
  • 60. Continuing education Lecture Demonstration Seminar Journal club Book review Correspondence course Formal course Clinical research
  • 61. Training for skill Demonstration Discussion Role-play method.