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Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Effective Communications
Mohammad Tawfik
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Let’s start with a game …
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Tappers and Listeners
A little game to start with!
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Understanding
Communications
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Understanding
Communications
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Why do we Communicate?!
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Simply, because
we are human!
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
How do we communicate?
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Forms of Communication
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Effective communication depends on
skills in receiving messages as well
as on skills in sending them.
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Misunderstanding
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Misunderstanding
Creating the Message:
• Non-clear message content
• Unfamiliarity with situation or receiver
• Emotional conflicts
• Inability to express ideas
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Misunderstanding
Transmitting & Receiving the message
• Physical Problems
• Conflicting Signals
• Overflow of signals
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Misunderstanding
Understanding the message
• Different background
• Interpretation of words
• Emotional reactions
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Misunderstanding is the
responsibility of Sender and
Receiver!
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
How to improve
communication?
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
First Step: Listen
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Remember:
Seek first to understand, then
to be understood!
Stephen Covey
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Set your body language!
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Stop Multitasking
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Stop Multitasking
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Seek Clarifications
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Do not think about your response!
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Don’t Finish Sentences
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Read Body Language
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Second Step: Connect
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Build Credibility
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Show Congeniality
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Third Step: Clarify
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Use their language!
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Avoid technical jargon
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Use stories
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Be precise
Effective Communications
Mohammad Tawfik
#WikiCourses
http://WikiCourses.WikiSpaces.com
Be Simple

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