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CIRQUE DU SOLEIL

EXTENDING THE EXPERIENCE:
PROGRAMS, PARTNERS, & PLACES

THE WHARTON SCHOOL | TEAM 2

RAYMOND FLORES | CASEY KLYSZEIKO
CAMERON ROUZER | MINDY ZHANG
Problem Definition

                             PROBLEM STATEMENT
      Which opportunities should Cirque du Soleil pursue in order to
      grow sustainably and continuously push the creative frontier?


                             WHAT OPPORTUNITIES?

        PROGRAMS                   PARTNERS                  PLACES

    • How to balance
      touring and resident    • Who will provide
      programs?                 the right synergies?   • Which geographic
    • New experiences         • What is the optimal      markets?
      and revenue               deal structure?
      streams?
Since its founding, Cirque du Soleil has successfully
differentiated itself in the entertainment industry


  Redefined Experience



   Unique Positioning



  Win-Win Partnerships



    Customer Loyalty




 Context     Programs    Partners   Places   Implementation & Results   Conclusion
Cirque du Soleil has redefined the traditional circus
experience

                              TRADITIONAL CIRCUS              CIRQUE DU SOLEIL
  Redefined Experience
                             Circus performers and          Street performers, no
                                    animals                        animals
                             Low-brow amusement          Provocative, sophisticated
   Unique Positioning                                         performances
                           Incorporates elements of       Emphasis on innovation
                          “typical” circus experience        and creativity
  Win-Win Partnerships
                            Targets kids and families    Targets sophisticated adult
                                                                 population

    Customer Loyalty




 Context     Programs    Partners       Places     Implementation & Results   Conclusion
Cirque du Soleil has redefined the traditional circus
experience

                              TRADITIONAL CIRCUS              CIRQUE DU SOLEIL
  Redefined Experience
                             Circus performers and          Street performers, no
                                    animals                        animals
                             Low-brow amusement          Provocative, sophisticated
   Unique Positioning                                         performances
                           Incorporates elements of       Emphasis on innovation
                          “typical” circus experience        and creativity
  Win-Win Partnerships
                            Targets kids and families    Targets sophisticated adult
                                                                 population

    Customer Loyalty
                               Cirque du Soleil Mission Statement
                               “To invoke, provoke, and evoke the imagination, the
                               senses, and the emotions of people around the world”


 Context     Programs    Partners       Places     Implementation & Results   Conclusion
It’s uniquely positioned away from competing forms of
performing arts entertainment
                                     PERFORMING ARTS MARKET
                                                     Intense
  Redefined Experience



   Unique Positioning


                         Low price                                         High price
  Win-Win Partnerships



    Customer Loyalty




                                                    Mild
 Context     Programs     Partners    Places   Implementation & Results   Conclusion
It has been able to realize success through its “win-win”
partnerships

                         Cirque du Soleil’s brand brings consumers to
  Redefined Experience
                         partner venue
                         1. Contributed to doubled earnings growth
   Unique Positioning        of three largest casino partners
                         2. NY-NY experienced 23% increase in net
                             revenues given the addition of Zumanity
  Win-Win Partnerships
                         3. MGM increased 13% increase in slot
                             revenue attributed to Kà
    Customer Loyalty




 Context     Programs    Partners   Places   Implementation & Results   Conclusion
The typical Cirque du Soleil customer is affluent and loyal to
the brand

                         • 70% repeat customer base
  Redefined Experience
                         • Targets sophisticated and educated adults
                         • $75,000+ in average annual income
   Unique Positioning



  Win-Win Partnerships



    Customer Loyalty




 Context     Programs    Partners   Places   Implementation & Results   Conclusion
Due to its differentiated strategy, Cirque du Soleil has
realized tremendous financial success
                                    Revenue (CAD$ millions)
                         800
                         700
  Redefined Experience   600
                         500
                         400
                         300                             70 million tickets sold by 2007
                         200
   Unique Positioning    100
                           0




  Win-Win Partnerships                12           Annual Tickets Sold (millions)
                                      10
                                        8
                                        6
    Customer Loyalty                    4
                                        2
                                        0



 Context     Programs    Partners     Places       Implementation & Results         Conclusion
However, the industry is becoming increasingly competitive



   Fragmented Industry           Past directors are
                                                              Emergence of niche
    • 60 circuses in U.S.        creating their own
                                                                   circuses
            alone                      shows




      How will Cirque du Soleil maintain its distinctive
                       advantage?


 Context     Programs       Partners     Places       Implementation & Results   Conclusion
And Cirque du Soleil’s business model is changing to a
mixture of touring and resident shows

                                             Touring                                  Resident
Number of Cities                                100                                        1
Price                                         $40-$90                                $100-$150
Seating Capacity                               2,500                                    1,750
Occupancy to Break-Even                         65%                                      60%
Average Occupancy                             Variable                                   95%
Performances/Year                               350                                       480
Partners                                 Limited Sponsors                 Casinos in Las Vegas; Disney
Cirque’s Capital Investment                 $50 Million                              $15 Million

                                  Touring model allows for greater
                                                                           Resident model drives more
                                  exposure, more touch points with
                                                                        profits, better efficiency, and lower
                                       consumers, and better
                                                                                     capital risk
                                           diversification

                                                                     Note: Figures are approximate and from case

 Context      Programs        Partners         Places       Implementation & Results             Conclusion
Cirque du Soleil is presented with many new opportunities


     • On a weekly basis, Cirque du Soleil is offered opportunities
              with new show partners across the globe

       • Corporations have a growing interest in associating with
                            Cirque du Soleil




   Cirque du Soleil is a growing global brand that people want to
                   be a part of and associate with


 Context    Programs   Partners   Places   Implementation & Results   Conclusion
There are many regions for continued global growth



                                                                                Touring
                                                                                Coverage



                                                                                Resident
                                                                                Locations




                                                                         Note: Planned 2010
                                                                         Opening In Dubai



• High brand awareness
    – Shows regularly sell-out
• Only 3 countries with resident programs
    – 7/10 U.S. shows in Las Vegas

  Context    Programs     Partners   Places   Implementation & Results         Conclusion
Cirque du Soleil is at a crossroads with new opportunities
and threats

                     Strengths                               Weaknesses

       •   Scalable creativity                    • Increasingly complex business
       •   The Cirque du Soleil experience          model
       •   Loyal customers                        • Dependence on specific people
       •   Profitability                          • Lack of diversification
       •   Investment capability


                  Opportunities                                 Threats

       •   Many partnership opportunities         • Uncontrolled expansion leading
       •   Untapped market potential                to brand dilution
       •   More global audience                   • Competitive entrants
       •   Leverage brand in new platforms        • Partners’ demands on creative
                                                    control


 Context        Programs      Partners       Places     Implementation & Results   Conclusion
Problem Statement




              Which opportunities should Cirque du Soleil
               pursue in order to grow sustainably and
               continuously push the creative frontier?




 Context   Programs   Partners   Places   Implementation & Results   Conclusion
Cirque du Soleil has leveraged its current model for
engaging consumers extremely well


           CURRENT MODEL
  Customer interacts with Cirque du
  Soleil mainly through its tour and
           resident shows.




 Context    Programs     Partners      Places   Implementation & Results   Conclusion
However, Cirque du Soleil can extend its distinctive
experience through new platforms


           CURRENT MODEL                              NEW MODEL
  Customer interacts with Cirque du         Customer interacts with Cirque du
  Soleil mainly through its tour and               Soleil through new
           resident shows.                   programs, partners and places.




                                                        PROGRAMS

                                                         PARTNERS

                                                           PLACES

 Context    Programs     Partners      Places    Implementation & Results   Conclusion
Cirque du Soleil should create an extended experience through new
programs, partners and places in order to push the frontiers of
creativity and drive profit



                PROGRAMS                     PARTNERS                       PLACES
            1. Continue touring and     1. Expand successful       Global expansion:
               resident shows              partnership models to      1. Dubai
               simultaneously              hotels                     2. Sydney
            2. Launch new nightclub     2. Introduce corporate        3. Berlin
               experience                  sponsors for touring       4. London
            3. Develop flagship            shows
               theatre




                                      Drive profitability
                              Extend Cirque du Soleil experience
                             Push frontiers of creative expression
  Context         Programs       Partners        Places     Implementation & Results   Conclusion
Cirque du Soleil should create an extended experience through new
programs, partners and places in order to push the frontiers of
creativity and drive profit



                PROGRAMS                       PARTNERS                       PLACES
            1. Continue touring and
                                          1. Expand successful       Global expansion:
               resident shows
                                             partnership models to      1. Dubai
               simultaneously
                                             hotels                     2. Sydney
            2. Launch new nightclub
                                          2. Introduce corporate        3. Berlin
               experience
                                             sponsors for touring       4. London
            3. Develop flagship
                                             shows
               theatre
            4. Invest in social media



                                       Drive profitability
                               Extend Cirque du Soleil experience
                              Push frontiers of creative expression
  Context         Programs         Partners        Places     Implementation & Results   Conclusion
Existing and new programs will extend and improve the
Cirque du Soleil experience

OBJECTIVE
To create brand extensions that increase opportunities to engage
with the Cirque du Soleil experience

Recommendations
1. Continue pursuing both touring and resident shows
   simultaneously
2. Launch a nightclub and flagship theatre
3. Leverage social media to further engage consumer




 Context   Programs   Partners   Places   Implementation & Results   Conclusion
Existing tours and resident shows serve as complements
and should be pursued together

    • BROAD ACCESS                                            • EXCLUSIVE EXPERIENCE
    • Lower-priced tickets                                    • Higher-priced tickets
    • Serve non-resident show cities                          • Serve selective cities with
                                                                large tourism industries




           TOURING                                                       RESIDENT
                               Touring shows encourage
           SHOWS                                                           SHOWS
                                 customers to seek out
                              resident shows in the future



                                       IMPLICATION
    Cirque du Soleil should pursue both programs simultaneously to extend customer
                 lifetime value and increase financial and brand impact

 Context     Programs      Partners        Places    Implementation & Results      Conclusion
A nightclub and flagship theatre will further extend the
Cirque du Soleil experience


    NIGHTCLUB                                      OBJECTIVES
       AND                                     Creative Potential
     FLAGSHIP                          Compatibility with Brand Experience
     THEATRE                              Feasibility of Implementation
                                             Financial Opportunity
                                             Evaluate opportunities


                           1. LAUNCH NIGHTCLUB WITH
                                                           2. BUILD FLAGSHIP THEATRE
                                EXISTING PARTNER




 Context        Programs        Partners       Places    Implementation & Results   Conclusion
The nightclub will extend the experience in a new realm
with limited financial and operational risks

                                      1. LAUNCH NIGHTCLUB WITH EXISTING PARTNER

    NIGHTCLUB                                • Unique brand extension
                               Why?
                                             • Can leverage existing partners’ expertise


                                             • Work with MGM Mirage – best relationship
                           Implementation
                                             • Upfront cost: $1.6mil (50% of total capital)


                                             • Reduce financial and operational risk through
                           Risk Mitigation
                                               partnership / short term contract


                             Outcomes        • Annual revenue: $2.8 million




 Context        Programs         Partners       Places       Implementation & Results      Conclusion
The flagship theatre will be the premier creative vehicle for
Cirque du Soleil

                                               2. BUILD FLAGSHIP THEATRE

     FLAGSHIP
                                             • Base for creative freedom
     THEATRE                   Why?
                                             • Significant financial potential


                           Implementation    • Upfront cost: $180million



                                             • Limit financial risk through gradual development
                           Risk Mitigation     timeline
                                             • Launch in new location to limit cannibalization



                             Outcomes        • Annual revenue: $100 million



 Context        Programs         Partners        Places       Implementation & Results   Conclusion
Finally, interactive and social media will engage the
 consumer and build loyalty


            BUILDING BUZZ
                                        OBJECTIVE
                                        Increase exposure to Cirque du Soleil to attract new
           THROUGH SOCIAL
                                        customers and continue loyalty among existing customers
                MEDIA
                                        • Of the 80% of online American adults who use social
                                            media monthly, 48% use it to review product and
                                            service ratings*

                                        RECOMMENDATIONS
                                        Increase usage of social & interactive media
                                        • Social networking sites (blogs, websites)

                                        EXPECTED OUTCOMES
                                        •     Increase connection with potential customers
                                        •     More ticket purchases from existing customers

* 2009 Forrester Research

     Context            Programs   Partners         Places    Implementation & Results   Conclusion
New programs will enable the consumer to extend the
Cirque du Soleil experience




                        TOURING              RESIDENT
                         SHOWS               SHOWS

                                 NIGHTCLUB
                                   AND
                                 FLAGSHIP
                                 THEATER

                               BUILDING BUZZ
                           THROUGH SOCIAL MEDIA




 Context   Programs   Partners      Places      Implementation & Results   Conclusion
Cirque du Soleil should create an extended experience through new
programs, partners and places in order to push the frontiers of
creativity and drive profit



                PROGRAMS                       PARTNERS                       PLACES
            1. Continue touring and
                                          1. Expand successful       Global expansion:
               resident shows
                                             partnership models to      1. Dubai
               simultaneously
                                             hotels                     2. Sydney
            2. Launch new nightclub
                                          2. Introduce corporate        3. Berlin
               experience
                                             sponsors for touring       4. London
            3. Develop flagship
                                             shows
               theatre
            4. Invest in social media



                                       Drive profitability
                               Extend Cirque du Soleil experience
                              Push frontiers of creative expression
  Context         Programs         Partners        Places     Implementation & Results   Conclusion
Finding the right partners will be integral to enhancing and
growing the Cirque du Soleil experience

   Criteria for      1. Respect Creative Freedom
   Successful            Cirque du Soleil must have complete control over all artistic
  Partnerships           decisions

                     2. Brand Compatibility
    Resident             The mission, values, and market perception of a partner must
  Partnerships           align with that of Cirque du Soleil

                     3. Mutual Financial Advantage
                         Cirque du Soleil presence provides additional revenue
    Touring                    opportunities for partner
  Partnerships           Amplifies Cirque’s financial returns and awareness




 Context      Programs      Partners       Places      Implementation & Results   Conclusion
Cirque should build upon the success of past resident
program partnerships
                                         Respect                                 Mutual
   Criteria for                                          Brand
                                         Creative                               Financial
   Successful                                         Compatibility
                                         Freedom                               Advantage
  Partnerships
                          Casinos
                           Hotels
    Resident
                           Cities
  Partnerships
                         Restaurants
                           Venues
    Touring
  Partnerships




 Context      Programs        Partners     Places   Implementation & Results     Conclusion
Resident partnerships should be pursued with casinos and
hotels
                                          Respect                                   Mutual
   Criteria for                                             Brand
                                          Creative                                 Financial
   Successful                                            Compatibility
                                          Freedom                                 Advantage
  Partnerships
                          Casinos
                           Hotels
    Resident
                           Cities
  Partnerships
                         Restaurants
                           Venues
    Touring
  Partnerships


                                     • Continue resident programs with casinos
                                • Pilot new programs with compatible hotel resorts


 Context      Programs        Partners      Places     Implementation & Results     Conclusion
The Atlantis Palm is the ideal candidate for a pilot hotel
partnership

   Criteria for             Recommended Target: Atlantis Palm, Dubai
   Successful
  Partnerships
                               At a Glance
                           • Rooms: 1,539
                           • Restaurants: 17
    Resident               • Average Rate:
  Partnerships               $490 - $5,450

                               Deal Structure
                     •   Atlantis pays $100M                         The Cirque Effect
    Touring              construction cost              • Hotel-owned restaurants and shopping
  Partnerships       •   $30M production cost             will benefit from additional spending by
                         evenly split                     Cirque customers
                     •   Profits shared 50/50                • 80% of customers are not staying at
                                                               the hotel
                     •   Cirque maintains complete           • Average attendee spends approx. $30
                         creative control                      on food and drinks



 Context      Programs        Partners         Places     Implementation & Results     Conclusion
There is an opportunity to benefit from partnerships with
touring shows

   Criteria for                       Respect Creative         Brand                Mutual Financial
   Successful                            Freedom            Compatibility             Advantage
  Partnerships
                      Corporate
                     Sponsorships

    Resident
  Partnerships



    Touring
  Partnerships




 Context      Programs     Partners         Places       Implementation & Results       Conclusion
Infiniti provides an example of a lucrative corporate sponsor

   Criteria for                       Respect Creative         Brand                Mutual Financial
   Successful                            Freedom            Compatibility             Advantage
  Partnerships
                      Corporate
                     Sponsorships

    Resident
  Partnerships                 Case Example: Infiniti Automotive Partnership

                                        Natural alignment of market perception of
                                         performance and innovation
    Touring
  Partnerships                          Infiniti financially supports Cirque du Soleil
                                         shows while Infiniti benefits from brand
                                         association

                                        Cirque du Soleil brand moves from one night
                                         experience to everyday exposure

 Context      Programs     Partners         Places       Implementation & Results       Conclusion
New hotel partners and corporate sponsors will support,
enhance and grow the Cirque experience


                  Resident Partnerships              Touring Partnerships




                  ex. Atlantis Palm Dubai            ex. Infiniti Sponsorship




              •     Drive additional revenue streams
              •     Facilitate new growth and expansion
              •     Extend the brand experience to new venues


 Context   Programs         Partners        Places      Implementation & Results   Conclusion
Cirque du Soleil should create an extended experience through new
programs, partners and places in order to push the frontiers of
creativity and drive profit



                PROGRAMS                       PARTNERS                       PLACES
            1. Continue touring and
                                          1. Expand successful       Global expansion:
               resident shows
                                             partnership models to      1. Dubai
               simultaneously
                                             hotels                     2. Sydney
            2. Launch new nightclub
                                          2. Introduce corporate        3. Berlin
               experience
                                             sponsors for touring       4. London
            3. Develop flagship
                                             shows
               theatre
            4. Invest in social media



                                       Drive profitability
                               Extend Cirque du Soleil experience
                              Push frontiers of creative expression
  Context         Programs         Partners        Places     Implementation & Results   Conclusion
Cirque du Soleil should expand in geographies that share
characteristics with current successes


 • Cirque du Soleil has worldwide presence
     • Resident shows extremely concentrated in the U.S., particularly Las Vegas

 • Cirque du Soleil should look to expand in geographies that share similar
   location and population characteristics with current resident shows


                                   Location Criteria

                        1.   High and/or growing population income
                        2.   Tourism & travel-based destination
                        3.   Past experience from touring shows
                        4.   Diversify locations and offerings



 Context     Programs        Partners      Places    Implementation & Results   Conclusion
Cirque du Soleil should expand in geographies that share
characteristics with current successes
                  1. High and/or           2. Tourism &       3. Past experience         4. Diversify
                     growing               travel-based          from touring           locations and
                population income           destination             shows                 offerings

                                            6,535,000
    Dubai           $41,800                                          Yes                    Yes
                                         arrivals per year


                                            15,340,000
   London           $35,400                                          Yes                    Yes
                                         arrivals per year


                                            1,869,000
   Sydney           $38,500                                          Yes                    Yes
                                         arrivals per year


                                            2,552,000
    Berlin          $34,200                                          Yes                    Yes
                                         arrivals per year


                                            7,646,000
  New York          $46,400                                          Yes                    No
                                         arrivals per year

 Context     Programs         Partners          Places       Implementation & Results       Conclusion
Dubai, London, Sydney and Berlin present the best
opportunities for future Cirque expansion
                  1. High and/or           2. Tourism &       3. Past experience         4. Diversify
                     growing               travel-based          from touring           locations and
                population income           destination             shows                 offerings

                                            6,535,000
    Dubai           $41,800                                          Yes                    Yes
                                         arrivals per year


                                            15,340,000
   London           $35,400                                          Yes                    Yes
                                         arrivals per year


                                            1,869,000
   Sydney           $38,500                                          Yes                    Yes
                                         arrivals per year


                                            2,552,000
    Berlin          $34,200                                          Yes                    Yes
                                         arrivals per year


                                            7,646,000
  New York          $46,400                                          Yes                    No
                                         arrivals per year

 Context     Programs         Partners          Places       Implementation & Results       Conclusion
Expanding in Dubai, London, Sydney and Berlin will give
Cirque du Soleil a truly global footprint



                                                                          Touring
                                                                          Coverage



                                                                         Resident
                                                                         Locations

                                                                         New Resident
                                                                         Locations


                                                                         New Flagship
                                                                         Locations




   A global footprint will extend the Cirque du Soleil experience to
    more consumers and diversify its programs and partnerships

 Context   Programs   Partners    Places   Implementation & Results   Conclusion
Cirque du Soleil should create an extended experience through new
programs, partners and places in order to push the frontiers of
creativity and drive profit



                PROGRAMS                       PARTNERS                       PLACES
            1. Continue touring and
                                          1. Expand successful       Global expansion:
               resident shows
                                             partnership models to      1. Dubai
               simultaneously
                                             hotels                     2. Sydney
            2. Launch new nightclub
                                          2. Introduce corporate        3. Berlin
               experience
                                             sponsors for touring       4. London
            3. Develop flagship
                                             shows
               theatre
            4. Invest in social media



                                       Drive profitability
                               Extend Cirque du Soleil experience
                              Push frontiers of creative expression
  Context         Programs         Partners        Places     Implementation & Results   Conclusion
Given the increased complexity of pursuing additional expansion, a
gradual implementation strategy is most appropriate


 Current Programs      2010   2011     2012     2013    2014    2015     2016      2017    2018      2019      2020



  Touring Shows                       Continue current shows and pursue corporate sponsorships


                                                       Continue current shows
                                                                                New show in Dubai
  Resident Shows                                                                   New show in Sydney
                                                                                        New show in Berlin

  New Programs

                              Build                             Launch and operate
     Nightclub
    (Las Vegas)                                                          Explore potential expansion

 Flagship Theatre
                                                                Build             Launch          Operate
     (London)



  Context         Programs      Partners           Places       Implementation & Results          Conclusion
This strategy will increase revenues by 25.6% and profits by
33% annually over the next 10 years

                    Total Revenue                             Total Profits
                               $1,797,176                                    $452,665




                $701,500
                                                         $137,300




                2010            2020                      2010               2020
                                                                                        Note: Graphs in 000s


(millions)       2010 2011 2012 2013 2014        2015    2016    2017    2018    2019    2020
Total Revenue   $ 702 $ 738 $ 778 $ 818 $ 858 $ 1,030 $ 1,215 $ 1,552 $ 1,629 $ 1,712 $ 1,797
Total Profits   $ 137 $ 144 $ 148 $ 151 $ 87 $ 136 $ 189 $ 391 $ 410 $ 432 $ 453


    Context         Programs    Partners     Places     Implementation & Results         Conclusion
New ventures will generate annual profits by 2017 and
contribute nearly $800M over the next 10 years
                   New Venture Profits
 $250,000

 $200,000

 $150,000

 $100,000
                                                                                • New Ventures included are:
  $50,000
                                                                                    1.Dubai Resident Show
       $-
             2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
                                                                                    2.Sydney Resident Show
 -$50,000
                                                                                    3.Berlin Resident Show
-$100,000
                                                                                    4.London Flagship Theatre
            Cumulative New Venture Profits                                          5.Las Vegas Nightclub
  $800,000                                                                          6.Touring Corporate Sponsorships
  $700,000
  $600,000
  $500,000                                                                      • Cirque will sustain losses from 2013-
  $400,000                                                                        2015 during initial investment phase
  $300,000
  $200,000
  $100,000
        $-
 -$100,000    2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
 -$200,000

  Context               Programs             Partners                  Places       Implementation & Results   Conclusion
Cirque du Soleil should create an extended experience through new
programs, partners and places in order to push the frontiers of
creativity and drive profit



                PROGRAMS                       PARTNERS                       PLACES
            1. Continue touring and
                                          1. Expand successful       Global expansion:
               resident shows
                                             partnership models to      1. Dubai
               simultaneously
                                             hotels                     2. Sydney
            2. Launch new nightclub
                                          2. Introduce corporate        3. Berlin
               experience
                                             sponsors for touring       4. London
            3. Develop flagship
                                             shows
               theatre
            4. Invest in social media



                                       Drive profitability
                               Extend Cirque du Soleil experience
                              Push frontiers of creative expression
  Context         Programs         Partners        Places     Implementation & Results   Conclusion
QUESTIONS                                EXTENDING THE EXPERIENCE:
                                          PROGRAMS, PARTNERS, & PLACES
                                       Touring Shows:
    Problem            Touring v.
                                         Additional       Risk Mitigation      Places Analysis
   Definition          Resident
                                       Considerations


                                       Resident Shows:     New Venture
    Strategy
                       Nightclub          Additional     Profits Sensitivity   Coverage Map
   Statement
                                        Considerations        Analysis


                                         Evaluating        New Venture
Changing Business
                    Flagship Theatre      Program         Shows: Financial        Timeline
     Model
                                        Opportunities       Projections


                                                         Nightclub Venture:
Corporate Social       Resident         Social media                             Profits &
                                                             Financial
 Responsibility      Partnerships        campaigns                               Revenues
                                                            Breakdown


  Extending the        Touring           Infiniti Deal    Organizational       New Venture
   Experience        Sponsorships         Structure         Structure            Analysis
PROGRAM APPENDIX – Touring Shows: Additional
Considerations (A)
              Should Cirque du Soleil pursue arena touring shows in addition
              to big-top shows?

   TOURING    Yes, but limit arena touring shows to older, repeat shows rather
    SHOWS     than new pilots.

                  PROS OF ARENA SHOWS              CONS OF ARENA SHOWS
                       Broader reach              Danger of brand dilution
                   Scale and profitability       Less intimate experience for
                                                          consumers

              Should Cirque du Soleil continue to invest in touring shows
              despite lower profitability?
              • Yes, touring shows are core to CDS’s tradition and brand
              • Doing otherwise would compromise broad brand exposure
              • Fewer customers exposed -> fewer loyal customers and repeat
                purchasers
PROGRAM APPENDIX – Resident Shows: Additional
Considerations (B)

              Does an excess of resident shows cannibalize financial
              impact?
   RESIDENT
    SHOWS     • Must maintain novelty of each show
              • Diversity of partners and show offerings reduce
                cannibalization within geographic markets
              • Example: Las Vegas
PROGRAM APPENDIX – Evaluating Program Opportunities
(C)
The nightclub and flagship theater are the most viable opportunities to extend the
Cirque du Soleil experience

                             Compatibility
                 Creative                      Feasibility -    Financial
                              with brand                                       Total
                 Potential                   implementation    Opportunity
                              experience
Nightclub           5             5                5               2            17

Hotel               5             3                2               3            13

Spa                 3             2                5               1            11

Restaurant          3             2                5               2            12
Multi-use
                    2             5                2               5            14
theater
Mall                2             1                1               4            8
Amusement Park
                    4             4                1               4            13
attraction
Virtual
                    4             3                3               3            13
simulation
PROGRAM APPENDIX – Evaluating Program Opportunities
(D)

Metrics used to determine the development feasibility and financial potential of program
opportunities

                       Size (SF)                 Zip Code     Upfront Costs   Potential Avg.
                       /description                           (feasibility)   Annual Revenue
                                                                              (opportunity)
  Club                 15,000                    90048 (LA)   $3.1 million    $1.6 million
  Hotel                300,000                   90048 (LA)   $74.8 million   $1.9 million
  Spa                  23,000                    90048 (LA)   $2.8 million    $60,000
  Restaurant           9,000                     90048 (LA)   $2.2 million    $980,000
  Theater              500,000                   90048 (LA)   $180 million    $100 million
  Mall                 2,500,000                 90048 (LA)   $262 million    $62 million
  Amusement park       Benchmarked to new        N/A          $200+ million   $55.3 million
                       Harry Potter attraction
  attraction
  Virtual simulation   Benchmarked to Star       N/A          $50 million     $5.5 million
                       Tours simulation
PROGRAM APPENDIX – Social media campaigns (E)

   How will Cirque du Soleil utilize social media to create buzz
                      about its programs?

Existing Interactive Media Platforms    New Platform: Exclusive Cirque du Soleil
• Conversations                         “Supporters” Website
       Twitter                         • Exclusive to show-goers
       Performing arts blogs           • Incentives for referring friends
       Nightlife blogs                 • Sneak peaks into new shows
       Video-sharing (YouTube)         • Discussion forum for sharing photos
• Communities                           • Exclusive interactive features online
       Facebook                          (e.g. games, behind-the-scenes
       Other social networking sites     videos, interviews with
• Referrals                               performers, etc.)
       Local city websites
       Referral / review sites
       City tourism websites
PARTNERS APPENDIX – Infiniti Deal Structure

                              Case Example: Infiniti Automotive Partnership
   Criteria for
   Successful
  Partnerships    • No infringement on Cirque creative freedom
                  • Infiniti will receive recognition as sponsor on show
                    promotional materials and during marketing
    Resident      • No use of Cirque images or brand in Infiniti advertising
  Partnerships

                       Potential Deal Structure

    Touring       • Fixed Initial Sponsorship Fee: $1.5M
  Partnerships    • Occupancy Bonus: $10,000 for every 1% over 80% occupancy



     Other
  Partnerships

                                           Note: Estimates based on benchmark of comparable sponsorship deals
IMPLEMENTATION & OUTCOMES APPENDIX – Risk
Mitigation
                         Risk                                                    Mitigation

1. Brand dilution                                      • Maintain high-end exclusivity through resident shows and
                                                         flagship theatre

2. Potential competition between new Cirque du         • Cross-promotions and bundling with existing partners to
   Soleil programs and existing partner shows            drive customers to all shows
3. Upfront cost of expansion                           • Collaborate with existing partner for night club -> spread
                                                         financial and operational risk
                                                       • Build flagship theatre gradually to avoid high upfront cost
4. Unprofitable operations                             • Collaborate with existing partner for night club -> spread
                                                         financial and operational risk
                                                       • Start with one night club as a “testing ground” for future
                                                         initiatives
5. Oversaturation of circus market                     • Cirque du Soleil’s market is broader than just circus-goers –
                                                         the potential extends to all high-end entertainment-seekers
6. Potential for delayed project start                 • Current operations provide continued revenue streams

7. Potential for partners to infringe upon Cirque du   • Prioritize existing partners with proven reputation for
   Soleil’s creative freedom                             respecting Cirque du Soleil’s creative freedom
                                                       • Encourage future creative developments through flagship
                                                         theatre – Cirque du Soleil has 100% control
FINANCIAL APPENDIX - New Venture Profits Sensitivity
Analysis (A)
           Good Scenario: Cumulative New
                  Venture Profits                                         • Breakeven in 2017
$1,200,000.00

$1,000,000.00
                                                                          • $1 Billion in Profits by 2020
 $800,000.00
                                                                            from New Ventures
 $600,000.00

 $400,000.00

 $200,000.00
                                                                          • 25% profit margin increase over
          $-
                                                                            normal scenario
 -$200,000.00    2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020



                Bad Scenario: Cumulative New
                       Venture Profits
    $150,000
    $100,000                                                              • Breakeven in 2020
     $50,000
          $-
    -$50,000    2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020    • Loses of $250M+ through 2016
   -$100,000
   -$150,000
   -$200,000
   -$250,000
   -$300,000
FINANCIAL APPENDIX - New Venture Shows: Financial
 Projections (B)




           (millions) Location Profit Margin    2010    2011          2012        2013         2014           2015             2016         2017         2018         2019         2020
                      Dubai                    $-      $-       $      -    $      -    $    100.00 $       105.00    $      110.25   $   115.76   $   121.55   $   127.63   $   134.01
Revenues




            Resident Berlin                    $-      $-       $      -    $      -    $       -    $      100.00    $      105.00   $   110.25   $   115.76   $   121.55   $   127.63
                      Sydney                   $-      $-       $      -    $      -    $       -    $         -      $      100.00   $   105.00   $   110.25   $   115.76   $   121.55
           Flagship London                     $-      $-       $      -    $      -    $       -    $         -      $      100.00   $   105.00   $   110.25   $   115.76   $   121.55
                      Dubai                    $-      $-       $ 5,202.00 $ 5,306.04 $ 5,412.16 $             -      $         -     $      -     $      -     $      -     $      -
CapEx




            Resident Berlin                    $-      $-       $      -    $ 5,306.04 $ 5,412.16 $       5,520.40    $         -     $      -     $      -     $      -     $      -
                      Sydney                   $-      $-       $      -    $      -    $ 5,412.16 $      5,520.40    $    5,630.81   $      -     $      -     $      -     $      -
           Flagship London                     $-      $-       $      -    $      -    $ 64,945.93 $    66,244.85    $   67,569.75   $      -     $      -     $      -     $      -
                      Dubai          28%       $-      $-      -$ 5,202.00 -$ 5,306.04 -$ 5,384.16 $         29.40    $       30.87   $    32.41   $    34.03   $    35.74   $    37.52
Profits




            Resident Berlin          28%       $-      $-       $      -   -$ 5,306.04 -$ 5,412.16 -$     5,492.40    $       29.40   $    30.87   $    32.41   $    34.03   $    35.74
                      Sydney         28%       $-      $-       $      -    $      -   -$ 5,412.16 -$     5,520.40   -$    5,602.81   $    29.40   $    30.87   $    32.41   $    34.03
           Flagship London           55%       $-      $-       $      -    $      -   -$ 64,945.93 -$   66,244.85   -$   67,514.75   $    57.75   $    60.64   $    63.67   $    66.85
             Total Profits                     $-      $-       $      -    $      -    $    128.00 $       262.40    $      558.52   $   586.45   $   615.77   $   646.56   $   678.88
FINANCIAL APPENDIX - Nightclub Venture: Financial
Breakdown (C)
 Customers Per Night                                    200
 Nights Open Per Year                                   312
                                                                        • Breakeven in 2018
 People Served (Customers/Night
 * Nights/Yr)                                       62,400
                                                                • Cirque Profit Margin: 7.5%
 Cover Charge/Customer                     $            10
 Drink Spending/Customer                   $            15
 Revenue                                   $     1,560,000             • Based on 50/50 profit
 Profit Margin                                         15%               sharing with partner
 Profit Margin after Sharing with
 Partner                                             7.5%       • 5% annual revenue growth
 2012 Profit                               $      117,000

                                       Cumulative Nightclub Profits
 $1,000,000.00
   $500,000.00
            $-
  -$500,000.00    2010   2011   2012      2013   2014    2015   2016      2017   2018   2019   2020

 -$1,000,000.00
 -$1,500,000.00
 -$2,000,000.00
OTHER APPENDIX – Organizational Structure (A)


                       Current Structure

                                   CEO


          Show 1         Show 2          Show 3         Show 4



                    Show directors have complete creative
                   freedom to develop innovative programs
OTHER APPENDIX – Organizational Structure (B)


                Proposed Structure
                                                        • Increased business staff to manage
                    CEO                                   expansion and development of
                                                          brand extensions
                                                        • Modify structure while maintaining
   Touring         Resident     Development               “show over business” philosophy
   Director        Director       Director



       Show 1          Show 1         New Initiatives



       Show 2          Show 2


      Maintain “show over business”
               philosophy
Extending the Cirque du Soleil experience

                 TRADITIONAL CUSTOMER LIFE CYCLE: Consumer reaches
Engagement       maximum engagement with brand through singular
 with brand      interaction point, with engagement decreasing over time.




                                                                        Time
                                          Show
Extending the Cirque du Soleil experience

                 NEW CUSTOMER LIFE CYCLE: Consumer experiences
Engagement       increasing and sustained engagement with the brand
 with brand      through multiple interaction points.




                           Show 1       Club    Show 2                Time
Parameters for corporate responsibility


                Community                               Environment

 • Promote the potential of youth          • Reduce impact on climate change by
 • Cirque’s creative complex                 ensuring responsible energy
      • Cultural action in Montreal          consumption
      • Citizenship action in St. Michel   • Waste management and hazardous
      • TOHU – City of Circus Arts           waste disposal
 • Citizenship action on tour shows        • Air and water quality management
 • Resident shows
      • Social action
      • Cultural action
 • Social Circus – artistic intervention
      • Cirque du Monde
      • Training in Social Circus

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Extend Cirque du Soleil's creative experience through new programs, partners and locations

  • 1. CIRQUE DU SOLEIL EXTENDING THE EXPERIENCE: PROGRAMS, PARTNERS, & PLACES THE WHARTON SCHOOL | TEAM 2 RAYMOND FLORES | CASEY KLYSZEIKO CAMERON ROUZER | MINDY ZHANG
  • 2. Problem Definition PROBLEM STATEMENT Which opportunities should Cirque du Soleil pursue in order to grow sustainably and continuously push the creative frontier? WHAT OPPORTUNITIES? PROGRAMS PARTNERS PLACES • How to balance touring and resident • Who will provide programs? the right synergies? • Which geographic • New experiences • What is the optimal markets? and revenue deal structure? streams?
  • 3. Since its founding, Cirque du Soleil has successfully differentiated itself in the entertainment industry Redefined Experience Unique Positioning Win-Win Partnerships Customer Loyalty Context Programs Partners Places Implementation & Results Conclusion
  • 4. Cirque du Soleil has redefined the traditional circus experience TRADITIONAL CIRCUS CIRQUE DU SOLEIL Redefined Experience Circus performers and Street performers, no animals animals Low-brow amusement Provocative, sophisticated Unique Positioning performances Incorporates elements of Emphasis on innovation “typical” circus experience and creativity Win-Win Partnerships Targets kids and families Targets sophisticated adult population Customer Loyalty Context Programs Partners Places Implementation & Results Conclusion
  • 5. Cirque du Soleil has redefined the traditional circus experience TRADITIONAL CIRCUS CIRQUE DU SOLEIL Redefined Experience Circus performers and Street performers, no animals animals Low-brow amusement Provocative, sophisticated Unique Positioning performances Incorporates elements of Emphasis on innovation “typical” circus experience and creativity Win-Win Partnerships Targets kids and families Targets sophisticated adult population Customer Loyalty Cirque du Soleil Mission Statement “To invoke, provoke, and evoke the imagination, the senses, and the emotions of people around the world” Context Programs Partners Places Implementation & Results Conclusion
  • 6. It’s uniquely positioned away from competing forms of performing arts entertainment PERFORMING ARTS MARKET Intense Redefined Experience Unique Positioning Low price High price Win-Win Partnerships Customer Loyalty Mild Context Programs Partners Places Implementation & Results Conclusion
  • 7. It has been able to realize success through its “win-win” partnerships Cirque du Soleil’s brand brings consumers to Redefined Experience partner venue 1. Contributed to doubled earnings growth Unique Positioning of three largest casino partners 2. NY-NY experienced 23% increase in net revenues given the addition of Zumanity Win-Win Partnerships 3. MGM increased 13% increase in slot revenue attributed to Kà Customer Loyalty Context Programs Partners Places Implementation & Results Conclusion
  • 8. The typical Cirque du Soleil customer is affluent and loyal to the brand • 70% repeat customer base Redefined Experience • Targets sophisticated and educated adults • $75,000+ in average annual income Unique Positioning Win-Win Partnerships Customer Loyalty Context Programs Partners Places Implementation & Results Conclusion
  • 9. Due to its differentiated strategy, Cirque du Soleil has realized tremendous financial success Revenue (CAD$ millions) 800 700 Redefined Experience 600 500 400 300 70 million tickets sold by 2007 200 Unique Positioning 100 0 Win-Win Partnerships 12 Annual Tickets Sold (millions) 10 8 6 Customer Loyalty 4 2 0 Context Programs Partners Places Implementation & Results Conclusion
  • 10. However, the industry is becoming increasingly competitive Fragmented Industry Past directors are Emergence of niche • 60 circuses in U.S. creating their own circuses alone shows How will Cirque du Soleil maintain its distinctive advantage? Context Programs Partners Places Implementation & Results Conclusion
  • 11. And Cirque du Soleil’s business model is changing to a mixture of touring and resident shows Touring Resident Number of Cities 100 1 Price $40-$90 $100-$150 Seating Capacity 2,500 1,750 Occupancy to Break-Even 65% 60% Average Occupancy Variable 95% Performances/Year 350 480 Partners Limited Sponsors Casinos in Las Vegas; Disney Cirque’s Capital Investment $50 Million $15 Million Touring model allows for greater Resident model drives more exposure, more touch points with profits, better efficiency, and lower consumers, and better capital risk diversification Note: Figures are approximate and from case Context Programs Partners Places Implementation & Results Conclusion
  • 12. Cirque du Soleil is presented with many new opportunities • On a weekly basis, Cirque du Soleil is offered opportunities with new show partners across the globe • Corporations have a growing interest in associating with Cirque du Soleil Cirque du Soleil is a growing global brand that people want to be a part of and associate with Context Programs Partners Places Implementation & Results Conclusion
  • 13. There are many regions for continued global growth Touring Coverage Resident Locations Note: Planned 2010 Opening In Dubai • High brand awareness – Shows regularly sell-out • Only 3 countries with resident programs – 7/10 U.S. shows in Las Vegas Context Programs Partners Places Implementation & Results Conclusion
  • 14. Cirque du Soleil is at a crossroads with new opportunities and threats Strengths Weaknesses • Scalable creativity • Increasingly complex business • The Cirque du Soleil experience model • Loyal customers • Dependence on specific people • Profitability • Lack of diversification • Investment capability Opportunities Threats • Many partnership opportunities • Uncontrolled expansion leading • Untapped market potential to brand dilution • More global audience • Competitive entrants • Leverage brand in new platforms • Partners’ demands on creative control Context Programs Partners Places Implementation & Results Conclusion
  • 15. Problem Statement Which opportunities should Cirque du Soleil pursue in order to grow sustainably and continuously push the creative frontier? Context Programs Partners Places Implementation & Results Conclusion
  • 16. Cirque du Soleil has leveraged its current model for engaging consumers extremely well CURRENT MODEL Customer interacts with Cirque du Soleil mainly through its tour and resident shows. Context Programs Partners Places Implementation & Results Conclusion
  • 17. However, Cirque du Soleil can extend its distinctive experience through new platforms CURRENT MODEL NEW MODEL Customer interacts with Cirque du Customer interacts with Cirque du Soleil mainly through its tour and Soleil through new resident shows. programs, partners and places. PROGRAMS PARTNERS PLACES Context Programs Partners Places Implementation & Results Conclusion
  • 18. Cirque du Soleil should create an extended experience through new programs, partners and places in order to push the frontiers of creativity and drive profit PROGRAMS PARTNERS PLACES 1. Continue touring and 1. Expand successful Global expansion: resident shows partnership models to 1. Dubai simultaneously hotels 2. Sydney 2. Launch new nightclub 2. Introduce corporate 3. Berlin experience sponsors for touring 4. London 3. Develop flagship shows theatre Drive profitability Extend Cirque du Soleil experience Push frontiers of creative expression Context Programs Partners Places Implementation & Results Conclusion
  • 19. Cirque du Soleil should create an extended experience through new programs, partners and places in order to push the frontiers of creativity and drive profit PROGRAMS PARTNERS PLACES 1. Continue touring and 1. Expand successful Global expansion: resident shows partnership models to 1. Dubai simultaneously hotels 2. Sydney 2. Launch new nightclub 2. Introduce corporate 3. Berlin experience sponsors for touring 4. London 3. Develop flagship shows theatre 4. Invest in social media Drive profitability Extend Cirque du Soleil experience Push frontiers of creative expression Context Programs Partners Places Implementation & Results Conclusion
  • 20. Existing and new programs will extend and improve the Cirque du Soleil experience OBJECTIVE To create brand extensions that increase opportunities to engage with the Cirque du Soleil experience Recommendations 1. Continue pursuing both touring and resident shows simultaneously 2. Launch a nightclub and flagship theatre 3. Leverage social media to further engage consumer Context Programs Partners Places Implementation & Results Conclusion
  • 21. Existing tours and resident shows serve as complements and should be pursued together • BROAD ACCESS • EXCLUSIVE EXPERIENCE • Lower-priced tickets • Higher-priced tickets • Serve non-resident show cities • Serve selective cities with large tourism industries TOURING RESIDENT Touring shows encourage SHOWS SHOWS customers to seek out resident shows in the future IMPLICATION Cirque du Soleil should pursue both programs simultaneously to extend customer lifetime value and increase financial and brand impact Context Programs Partners Places Implementation & Results Conclusion
  • 22. A nightclub and flagship theatre will further extend the Cirque du Soleil experience NIGHTCLUB OBJECTIVES AND Creative Potential FLAGSHIP Compatibility with Brand Experience THEATRE Feasibility of Implementation Financial Opportunity Evaluate opportunities 1. LAUNCH NIGHTCLUB WITH 2. BUILD FLAGSHIP THEATRE EXISTING PARTNER Context Programs Partners Places Implementation & Results Conclusion
  • 23. The nightclub will extend the experience in a new realm with limited financial and operational risks 1. LAUNCH NIGHTCLUB WITH EXISTING PARTNER NIGHTCLUB • Unique brand extension Why? • Can leverage existing partners’ expertise • Work with MGM Mirage – best relationship Implementation • Upfront cost: $1.6mil (50% of total capital) • Reduce financial and operational risk through Risk Mitigation partnership / short term contract Outcomes • Annual revenue: $2.8 million Context Programs Partners Places Implementation & Results Conclusion
  • 24. The flagship theatre will be the premier creative vehicle for Cirque du Soleil 2. BUILD FLAGSHIP THEATRE FLAGSHIP • Base for creative freedom THEATRE Why? • Significant financial potential Implementation • Upfront cost: $180million • Limit financial risk through gradual development Risk Mitigation timeline • Launch in new location to limit cannibalization Outcomes • Annual revenue: $100 million Context Programs Partners Places Implementation & Results Conclusion
  • 25. Finally, interactive and social media will engage the consumer and build loyalty BUILDING BUZZ OBJECTIVE Increase exposure to Cirque du Soleil to attract new THROUGH SOCIAL customers and continue loyalty among existing customers MEDIA • Of the 80% of online American adults who use social media monthly, 48% use it to review product and service ratings* RECOMMENDATIONS Increase usage of social & interactive media • Social networking sites (blogs, websites) EXPECTED OUTCOMES • Increase connection with potential customers • More ticket purchases from existing customers * 2009 Forrester Research Context Programs Partners Places Implementation & Results Conclusion
  • 26. New programs will enable the consumer to extend the Cirque du Soleil experience TOURING RESIDENT SHOWS SHOWS NIGHTCLUB AND FLAGSHIP THEATER BUILDING BUZZ THROUGH SOCIAL MEDIA Context Programs Partners Places Implementation & Results Conclusion
  • 27. Cirque du Soleil should create an extended experience through new programs, partners and places in order to push the frontiers of creativity and drive profit PROGRAMS PARTNERS PLACES 1. Continue touring and 1. Expand successful Global expansion: resident shows partnership models to 1. Dubai simultaneously hotels 2. Sydney 2. Launch new nightclub 2. Introduce corporate 3. Berlin experience sponsors for touring 4. London 3. Develop flagship shows theatre 4. Invest in social media Drive profitability Extend Cirque du Soleil experience Push frontiers of creative expression Context Programs Partners Places Implementation & Results Conclusion
  • 28. Finding the right partners will be integral to enhancing and growing the Cirque du Soleil experience Criteria for 1. Respect Creative Freedom Successful Cirque du Soleil must have complete control over all artistic Partnerships decisions 2. Brand Compatibility Resident The mission, values, and market perception of a partner must Partnerships align with that of Cirque du Soleil 3. Mutual Financial Advantage Cirque du Soleil presence provides additional revenue Touring opportunities for partner Partnerships Amplifies Cirque’s financial returns and awareness Context Programs Partners Places Implementation & Results Conclusion
  • 29. Cirque should build upon the success of past resident program partnerships Respect Mutual Criteria for Brand Creative Financial Successful Compatibility Freedom Advantage Partnerships Casinos Hotels Resident Cities Partnerships Restaurants Venues Touring Partnerships Context Programs Partners Places Implementation & Results Conclusion
  • 30. Resident partnerships should be pursued with casinos and hotels Respect Mutual Criteria for Brand Creative Financial Successful Compatibility Freedom Advantage Partnerships Casinos Hotels Resident Cities Partnerships Restaurants Venues Touring Partnerships • Continue resident programs with casinos • Pilot new programs with compatible hotel resorts Context Programs Partners Places Implementation & Results Conclusion
  • 31. The Atlantis Palm is the ideal candidate for a pilot hotel partnership Criteria for Recommended Target: Atlantis Palm, Dubai Successful Partnerships At a Glance • Rooms: 1,539 • Restaurants: 17 Resident • Average Rate: Partnerships $490 - $5,450 Deal Structure • Atlantis pays $100M The Cirque Effect Touring construction cost • Hotel-owned restaurants and shopping Partnerships • $30M production cost will benefit from additional spending by evenly split Cirque customers • Profits shared 50/50 • 80% of customers are not staying at the hotel • Cirque maintains complete • Average attendee spends approx. $30 creative control on food and drinks Context Programs Partners Places Implementation & Results Conclusion
  • 32. There is an opportunity to benefit from partnerships with touring shows Criteria for Respect Creative Brand Mutual Financial Successful Freedom Compatibility Advantage Partnerships Corporate Sponsorships Resident Partnerships Touring Partnerships Context Programs Partners Places Implementation & Results Conclusion
  • 33. Infiniti provides an example of a lucrative corporate sponsor Criteria for Respect Creative Brand Mutual Financial Successful Freedom Compatibility Advantage Partnerships Corporate Sponsorships Resident Partnerships Case Example: Infiniti Automotive Partnership Natural alignment of market perception of performance and innovation Touring Partnerships Infiniti financially supports Cirque du Soleil shows while Infiniti benefits from brand association Cirque du Soleil brand moves from one night experience to everyday exposure Context Programs Partners Places Implementation & Results Conclusion
  • 34. New hotel partners and corporate sponsors will support, enhance and grow the Cirque experience Resident Partnerships Touring Partnerships ex. Atlantis Palm Dubai ex. Infiniti Sponsorship • Drive additional revenue streams • Facilitate new growth and expansion • Extend the brand experience to new venues Context Programs Partners Places Implementation & Results Conclusion
  • 35. Cirque du Soleil should create an extended experience through new programs, partners and places in order to push the frontiers of creativity and drive profit PROGRAMS PARTNERS PLACES 1. Continue touring and 1. Expand successful Global expansion: resident shows partnership models to 1. Dubai simultaneously hotels 2. Sydney 2. Launch new nightclub 2. Introduce corporate 3. Berlin experience sponsors for touring 4. London 3. Develop flagship shows theatre 4. Invest in social media Drive profitability Extend Cirque du Soleil experience Push frontiers of creative expression Context Programs Partners Places Implementation & Results Conclusion
  • 36. Cirque du Soleil should expand in geographies that share characteristics with current successes • Cirque du Soleil has worldwide presence • Resident shows extremely concentrated in the U.S., particularly Las Vegas • Cirque du Soleil should look to expand in geographies that share similar location and population characteristics with current resident shows Location Criteria 1. High and/or growing population income 2. Tourism & travel-based destination 3. Past experience from touring shows 4. Diversify locations and offerings Context Programs Partners Places Implementation & Results Conclusion
  • 37. Cirque du Soleil should expand in geographies that share characteristics with current successes 1. High and/or 2. Tourism & 3. Past experience 4. Diversify growing travel-based from touring locations and population income destination shows offerings 6,535,000 Dubai $41,800 Yes Yes arrivals per year 15,340,000 London $35,400 Yes Yes arrivals per year 1,869,000 Sydney $38,500 Yes Yes arrivals per year 2,552,000 Berlin $34,200 Yes Yes arrivals per year 7,646,000 New York $46,400 Yes No arrivals per year Context Programs Partners Places Implementation & Results Conclusion
  • 38. Dubai, London, Sydney and Berlin present the best opportunities for future Cirque expansion 1. High and/or 2. Tourism & 3. Past experience 4. Diversify growing travel-based from touring locations and population income destination shows offerings 6,535,000 Dubai $41,800 Yes Yes arrivals per year 15,340,000 London $35,400 Yes Yes arrivals per year 1,869,000 Sydney $38,500 Yes Yes arrivals per year 2,552,000 Berlin $34,200 Yes Yes arrivals per year 7,646,000 New York $46,400 Yes No arrivals per year Context Programs Partners Places Implementation & Results Conclusion
  • 39. Expanding in Dubai, London, Sydney and Berlin will give Cirque du Soleil a truly global footprint Touring Coverage Resident Locations New Resident Locations New Flagship Locations A global footprint will extend the Cirque du Soleil experience to more consumers and diversify its programs and partnerships Context Programs Partners Places Implementation & Results Conclusion
  • 40. Cirque du Soleil should create an extended experience through new programs, partners and places in order to push the frontiers of creativity and drive profit PROGRAMS PARTNERS PLACES 1. Continue touring and 1. Expand successful Global expansion: resident shows partnership models to 1. Dubai simultaneously hotels 2. Sydney 2. Launch new nightclub 2. Introduce corporate 3. Berlin experience sponsors for touring 4. London 3. Develop flagship shows theatre 4. Invest in social media Drive profitability Extend Cirque du Soleil experience Push frontiers of creative expression Context Programs Partners Places Implementation & Results Conclusion
  • 41. Given the increased complexity of pursuing additional expansion, a gradual implementation strategy is most appropriate Current Programs 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Touring Shows Continue current shows and pursue corporate sponsorships Continue current shows New show in Dubai Resident Shows New show in Sydney New show in Berlin New Programs Build Launch and operate Nightclub (Las Vegas) Explore potential expansion Flagship Theatre Build Launch Operate (London) Context Programs Partners Places Implementation & Results Conclusion
  • 42. This strategy will increase revenues by 25.6% and profits by 33% annually over the next 10 years Total Revenue Total Profits $1,797,176 $452,665 $701,500 $137,300 2010 2020 2010 2020 Note: Graphs in 000s (millions) 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Total Revenue $ 702 $ 738 $ 778 $ 818 $ 858 $ 1,030 $ 1,215 $ 1,552 $ 1,629 $ 1,712 $ 1,797 Total Profits $ 137 $ 144 $ 148 $ 151 $ 87 $ 136 $ 189 $ 391 $ 410 $ 432 $ 453 Context Programs Partners Places Implementation & Results Conclusion
  • 43. New ventures will generate annual profits by 2017 and contribute nearly $800M over the next 10 years New Venture Profits $250,000 $200,000 $150,000 $100,000 • New Ventures included are: $50,000 1.Dubai Resident Show $- 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2.Sydney Resident Show -$50,000 3.Berlin Resident Show -$100,000 4.London Flagship Theatre Cumulative New Venture Profits 5.Las Vegas Nightclub $800,000 6.Touring Corporate Sponsorships $700,000 $600,000 $500,000 • Cirque will sustain losses from 2013- $400,000 2015 during initial investment phase $300,000 $200,000 $100,000 $- -$100,000 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 -$200,000 Context Programs Partners Places Implementation & Results Conclusion
  • 44. Cirque du Soleil should create an extended experience through new programs, partners and places in order to push the frontiers of creativity and drive profit PROGRAMS PARTNERS PLACES 1. Continue touring and 1. Expand successful Global expansion: resident shows partnership models to 1. Dubai simultaneously hotels 2. Sydney 2. Launch new nightclub 2. Introduce corporate 3. Berlin experience sponsors for touring 4. London 3. Develop flagship shows theatre 4. Invest in social media Drive profitability Extend Cirque du Soleil experience Push frontiers of creative expression Context Programs Partners Places Implementation & Results Conclusion
  • 45. QUESTIONS EXTENDING THE EXPERIENCE: PROGRAMS, PARTNERS, & PLACES Touring Shows: Problem Touring v. Additional Risk Mitigation Places Analysis Definition Resident Considerations Resident Shows: New Venture Strategy Nightclub Additional Profits Sensitivity Coverage Map Statement Considerations Analysis Evaluating New Venture Changing Business Flagship Theatre Program Shows: Financial Timeline Model Opportunities Projections Nightclub Venture: Corporate Social Resident Social media Profits & Financial Responsibility Partnerships campaigns Revenues Breakdown Extending the Touring Infiniti Deal Organizational New Venture Experience Sponsorships Structure Structure Analysis
  • 46. PROGRAM APPENDIX – Touring Shows: Additional Considerations (A) Should Cirque du Soleil pursue arena touring shows in addition to big-top shows? TOURING Yes, but limit arena touring shows to older, repeat shows rather SHOWS than new pilots. PROS OF ARENA SHOWS CONS OF ARENA SHOWS Broader reach Danger of brand dilution Scale and profitability Less intimate experience for consumers Should Cirque du Soleil continue to invest in touring shows despite lower profitability? • Yes, touring shows are core to CDS’s tradition and brand • Doing otherwise would compromise broad brand exposure • Fewer customers exposed -> fewer loyal customers and repeat purchasers
  • 47. PROGRAM APPENDIX – Resident Shows: Additional Considerations (B) Does an excess of resident shows cannibalize financial impact? RESIDENT SHOWS • Must maintain novelty of each show • Diversity of partners and show offerings reduce cannibalization within geographic markets • Example: Las Vegas
  • 48. PROGRAM APPENDIX – Evaluating Program Opportunities (C) The nightclub and flagship theater are the most viable opportunities to extend the Cirque du Soleil experience Compatibility Creative Feasibility - Financial with brand Total Potential implementation Opportunity experience Nightclub 5 5 5 2 17 Hotel 5 3 2 3 13 Spa 3 2 5 1 11 Restaurant 3 2 5 2 12 Multi-use 2 5 2 5 14 theater Mall 2 1 1 4 8 Amusement Park 4 4 1 4 13 attraction Virtual 4 3 3 3 13 simulation
  • 49. PROGRAM APPENDIX – Evaluating Program Opportunities (D) Metrics used to determine the development feasibility and financial potential of program opportunities Size (SF) Zip Code Upfront Costs Potential Avg. /description (feasibility) Annual Revenue (opportunity) Club 15,000 90048 (LA) $3.1 million $1.6 million Hotel 300,000 90048 (LA) $74.8 million $1.9 million Spa 23,000 90048 (LA) $2.8 million $60,000 Restaurant 9,000 90048 (LA) $2.2 million $980,000 Theater 500,000 90048 (LA) $180 million $100 million Mall 2,500,000 90048 (LA) $262 million $62 million Amusement park Benchmarked to new N/A $200+ million $55.3 million Harry Potter attraction attraction Virtual simulation Benchmarked to Star N/A $50 million $5.5 million Tours simulation
  • 50. PROGRAM APPENDIX – Social media campaigns (E) How will Cirque du Soleil utilize social media to create buzz about its programs? Existing Interactive Media Platforms New Platform: Exclusive Cirque du Soleil • Conversations “Supporters” Website  Twitter • Exclusive to show-goers  Performing arts blogs • Incentives for referring friends  Nightlife blogs • Sneak peaks into new shows  Video-sharing (YouTube) • Discussion forum for sharing photos • Communities • Exclusive interactive features online  Facebook (e.g. games, behind-the-scenes  Other social networking sites videos, interviews with • Referrals performers, etc.)  Local city websites  Referral / review sites  City tourism websites
  • 51. PARTNERS APPENDIX – Infiniti Deal Structure Case Example: Infiniti Automotive Partnership Criteria for Successful Partnerships • No infringement on Cirque creative freedom • Infiniti will receive recognition as sponsor on show promotional materials and during marketing Resident • No use of Cirque images or brand in Infiniti advertising Partnerships Potential Deal Structure Touring • Fixed Initial Sponsorship Fee: $1.5M Partnerships • Occupancy Bonus: $10,000 for every 1% over 80% occupancy Other Partnerships Note: Estimates based on benchmark of comparable sponsorship deals
  • 52. IMPLEMENTATION & OUTCOMES APPENDIX – Risk Mitigation Risk Mitigation 1. Brand dilution • Maintain high-end exclusivity through resident shows and flagship theatre 2. Potential competition between new Cirque du • Cross-promotions and bundling with existing partners to Soleil programs and existing partner shows drive customers to all shows 3. Upfront cost of expansion • Collaborate with existing partner for night club -> spread financial and operational risk • Build flagship theatre gradually to avoid high upfront cost 4. Unprofitable operations • Collaborate with existing partner for night club -> spread financial and operational risk • Start with one night club as a “testing ground” for future initiatives 5. Oversaturation of circus market • Cirque du Soleil’s market is broader than just circus-goers – the potential extends to all high-end entertainment-seekers 6. Potential for delayed project start • Current operations provide continued revenue streams 7. Potential for partners to infringe upon Cirque du • Prioritize existing partners with proven reputation for Soleil’s creative freedom respecting Cirque du Soleil’s creative freedom • Encourage future creative developments through flagship theatre – Cirque du Soleil has 100% control
  • 53. FINANCIAL APPENDIX - New Venture Profits Sensitivity Analysis (A) Good Scenario: Cumulative New Venture Profits • Breakeven in 2017 $1,200,000.00 $1,000,000.00 • $1 Billion in Profits by 2020 $800,000.00 from New Ventures $600,000.00 $400,000.00 $200,000.00 • 25% profit margin increase over $- normal scenario -$200,000.00 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Bad Scenario: Cumulative New Venture Profits $150,000 $100,000 • Breakeven in 2020 $50,000 $- -$50,000 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 • Loses of $250M+ through 2016 -$100,000 -$150,000 -$200,000 -$250,000 -$300,000
  • 54. FINANCIAL APPENDIX - New Venture Shows: Financial Projections (B) (millions) Location Profit Margin 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Dubai $- $- $ - $ - $ 100.00 $ 105.00 $ 110.25 $ 115.76 $ 121.55 $ 127.63 $ 134.01 Revenues Resident Berlin $- $- $ - $ - $ - $ 100.00 $ 105.00 $ 110.25 $ 115.76 $ 121.55 $ 127.63 Sydney $- $- $ - $ - $ - $ - $ 100.00 $ 105.00 $ 110.25 $ 115.76 $ 121.55 Flagship London $- $- $ - $ - $ - $ - $ 100.00 $ 105.00 $ 110.25 $ 115.76 $ 121.55 Dubai $- $- $ 5,202.00 $ 5,306.04 $ 5,412.16 $ - $ - $ - $ - $ - $ - CapEx Resident Berlin $- $- $ - $ 5,306.04 $ 5,412.16 $ 5,520.40 $ - $ - $ - $ - $ - Sydney $- $- $ - $ - $ 5,412.16 $ 5,520.40 $ 5,630.81 $ - $ - $ - $ - Flagship London $- $- $ - $ - $ 64,945.93 $ 66,244.85 $ 67,569.75 $ - $ - $ - $ - Dubai 28% $- $- -$ 5,202.00 -$ 5,306.04 -$ 5,384.16 $ 29.40 $ 30.87 $ 32.41 $ 34.03 $ 35.74 $ 37.52 Profits Resident Berlin 28% $- $- $ - -$ 5,306.04 -$ 5,412.16 -$ 5,492.40 $ 29.40 $ 30.87 $ 32.41 $ 34.03 $ 35.74 Sydney 28% $- $- $ - $ - -$ 5,412.16 -$ 5,520.40 -$ 5,602.81 $ 29.40 $ 30.87 $ 32.41 $ 34.03 Flagship London 55% $- $- $ - $ - -$ 64,945.93 -$ 66,244.85 -$ 67,514.75 $ 57.75 $ 60.64 $ 63.67 $ 66.85 Total Profits $- $- $ - $ - $ 128.00 $ 262.40 $ 558.52 $ 586.45 $ 615.77 $ 646.56 $ 678.88
  • 55. FINANCIAL APPENDIX - Nightclub Venture: Financial Breakdown (C) Customers Per Night 200 Nights Open Per Year 312 • Breakeven in 2018 People Served (Customers/Night * Nights/Yr) 62,400 • Cirque Profit Margin: 7.5% Cover Charge/Customer $ 10 Drink Spending/Customer $ 15 Revenue $ 1,560,000 • Based on 50/50 profit Profit Margin 15% sharing with partner Profit Margin after Sharing with Partner 7.5% • 5% annual revenue growth 2012 Profit $ 117,000 Cumulative Nightclub Profits $1,000,000.00 $500,000.00 $- -$500,000.00 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 -$1,000,000.00 -$1,500,000.00 -$2,000,000.00
  • 56. OTHER APPENDIX – Organizational Structure (A) Current Structure CEO Show 1 Show 2 Show 3 Show 4 Show directors have complete creative freedom to develop innovative programs
  • 57. OTHER APPENDIX – Organizational Structure (B) Proposed Structure • Increased business staff to manage CEO expansion and development of brand extensions • Modify structure while maintaining Touring Resident Development “show over business” philosophy Director Director Director Show 1 Show 1 New Initiatives Show 2 Show 2 Maintain “show over business” philosophy
  • 58. Extending the Cirque du Soleil experience TRADITIONAL CUSTOMER LIFE CYCLE: Consumer reaches Engagement maximum engagement with brand through singular with brand interaction point, with engagement decreasing over time. Time Show
  • 59. Extending the Cirque du Soleil experience NEW CUSTOMER LIFE CYCLE: Consumer experiences Engagement increasing and sustained engagement with the brand with brand through multiple interaction points. Show 1 Club Show 2 Time
  • 60. Parameters for corporate responsibility Community Environment • Promote the potential of youth • Reduce impact on climate change by • Cirque’s creative complex ensuring responsible energy • Cultural action in Montreal consumption • Citizenship action in St. Michel • Waste management and hazardous • TOHU – City of Circus Arts waste disposal • Citizenship action on tour shows • Air and water quality management • Resident shows • Social action • Cultural action • Social Circus – artistic intervention • Cirque du Monde • Training in Social Circus

Hinweis der Redaktion

  1. Use clip art...
  2. Dragone now at the Wynn with his own showEmergence of niche circuses – provides unique experiences, similar novelty value prop, avant-gardeExamples: CirkusCirkör, Circus Burlesque and Le Cirque Invsible
  3. -capital investment?
  4. opp= corporateCONSUMER EXPERIENCE
  5. Residence in a few cities, limited footprint, growth in usual customer abroadKEY SLIDEBrand awareness rate - %Number of tickets soldHuge gapPlus international opportunities
  6. Lack of diversification both globally and revenue streams
  7. Amplification
  8. Fix titles in slides
  9. Forrester Research, “The Broad Reach of Social Technologies”
  10. Need cohesive visual
  11. Not only casionos – they are entertainment/complete package establishments
  12. Top tier hotel that has similar customer segment as Cirque du SoleilLarge capacity similar to previous successes in Las Vegas hotels
  13. Say that cirque dusoleil expressed interest in these 5 citiesNotes: Criteria 1 based on GDP/capita from CIA World Factbook Criteria 2 arrivals data from Euromonitor
  14. High (5), medium (3), low (1)For construction costs, we used RSMeans construction cost calculatorClub:Too trend-driving  high risk of failure (according to Hoovers, 8 out of 10 night clubs fail within the first year)However, tourist destinations may be viable locations with 15,000 SF clubs grossing between $100-260K per yearUpfront cost: $3.1 million (high-end club in Hollywood – 90048 zip code)Hotel:Highly complex and volatile business model.High fixed costs to building hotel, and returns are driven by varying occupancy.Spa:Spa revenue driven by personal disposable incomeLow upfront costs, but high need to use spa service in tourist localesRestaurant:Can average $833K per year in revenue for full service restaurantsHigh failure rateMulti-use theater:High up front costs (e.g. The median theater according to exhibit 3 costs $70 million – median)Leverages Cirque du Soleil’s core competency (theater arts)Mall:Extremely high development costs, without complete control over revenue streamsReturns driven by personal incomeOperational complexity, and lack of existing partnerships with mall developers and operatorsAmusement parks:Can leverage amusement park’s expertise in developing attraction while licensing Cirque du Soleil brand
  15. High (5), medium (3), low (1)For construction costs, we used RSMeans construction cost calculatorPotential revenue derived from entrepreneur.comCONVERT TO SQUARE METERSClub:Too trend-driving  high risk of failure (according to Hoovers, 8 out of 10 night clubs fail within the first year)However, tourist destinations may be viable locations with 15,000 SF clubs grossing between $100-260K per yearUpfront cost: $3.1 million (high-end club in Hollywood – 90048 zip code)Hotel:Highly complex and volatile business model.High fixed costs to building hotel, and returns are driven by varying occupancy.Spa:Spa revenue driven by personal disposable incomeLow upfront costs, but high need to use spa service in tourist localesRestaurant:Can average $833K per year in revenue for full service restaurantsHigh failure rateMulti-use theater:High up front costs (e.g. The median theater according to exhibit 3 costs $70 million – median)Leverages Cirque du Soleil’s core competency (theater arts)Mall:Extremely high development costs, without complete control over revenue streamsReturns driven by personal incomeOperational complexity, and lack of existing partnerships with mall developers and operatorsUsing Simon Property Group numbers, used $3.77 billion 2009 FY revenue and 152.3 million gross leasable area to derive $24.78/SF in revenue...assume mall is 2.5 million square feet.Amusement parks:Can leverage amusement park’s expertise in developing attraction while licensing Cirque du Soleil brandAssume 14 million individuals go to Disneyland each year and spend $79 per day-pass ticket...also assume that the specific section of the park would garner 5% of revenue.Virtual simulation:Assume 14 million individuals go to Disneyland a year, and spend $79 for a day pass ticket...and assume ride would gather 0.5% revenue.