IBM Self Service Accelerator

September, 2007 IBM Software Group © IBM Corporation IBM Self-Service Accelerator ®

New Portal Accelerators Speed Time to Value ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Accelerators are integrated packages that easily snap-on to Portal to deliver rapid time-to-value

[object Object],[object Object],[object Object],[object Object],[object Object],IBM Self-Service Accelerator Lotus Workforce Management

Pains Points ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Cost Containment / Value Creation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Major shift from Cost to Value

IBM Self-Service Accelerator ,[object Object],[object Object],[object Object],[object Object],SAP ERP HR KB & Policy Portlet Factory Service Provider Models WebSphere Portal Security Collab Lotus Workforce Management SAP ERP 3 rd Party Svcs PeopleSoft & other backends WebSphere Portal Users/Security Workflow Presentation IBM Lotus Workforce Management = IBM Lotus Workforce Management Career Events Life Events Manager Events HR Workflows Roles Alerts & Notifications Pay & Tax Personal Information Team Content Personalization SAP HR Builds on IBM's SOA technologies to extend and enhance a customer’s SAP investment

“ Out-of-the-box” Self-Service Functionality Employee Manager 2 nd Line Manager HR CSR HR Functions Roles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Manager Self-Service Employee Self Service

Checklist Framework Activities (defined by customer based on their policies and best practices, product ships with pre-populated set) Step to complete Activity (invokes Portlets for completing transactions - may involve SAP, other back ends or 3 rd Party Service) Mandatory, Optional &Timeframe (configured by customer based on requirements) HR Content (from HR Knowledge Base) ,[object Object],[object Object],[object Object],Getting Married Event Checklist Example Completion (keeps track of your progress)

Integration Framework What IBM Lotus Workforce Management Provides ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What I am trying to do Activities I need to complete, timeframes & status ,[object Object],[object Object],[object Object],[object Object],3 rd Party Service Seamless access to 3 rd party services sso with web service callback HR KB & Policies Company policy, procedures and help Workflow (as required) SAP Service Provider Models SAP & other back-ends Portlet Models Portlet Models Portlets to use to complete Activity via Portlet & eMail to help ensure completion in the required timeframe Alerts & Notifications to keep me on track

Why IBM Self-Service Accelerator ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],HR self-service in the context of an employee portal Employee Intranet SAP SAP and many others systems on the backend more than just HR on the front end HR Self Service Benefits Payroll Travel Jobs Learning Expenses News Directory Dashboard Bus Apps

City of Bradford Metropolitan District Council ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],IBM’s Self Service Solution enables City of Bradford to more easily achieve their user experience and backend integration goals

IBM Self Service Accelerator

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IBM Self Service Accelerator