1. Case Study Travel, Transportation, Hospitality & Logistics YOUR SUCCESS IS OUR FOCUS
Leading Transportation Service Provider gains Scalability through
Maintenance and Support Services
Customer Profile
A Leading US based transportation service provider serving government organizations worldwide. The business landscape of transportation solutions
encompasses toll collection, transit fare collection, parking fare collection, transportation safety enforcement, transportation violation collection, port
management and other systems and services.
Business need
The firm was maintaining a legacy based Toll-Collection system and decided to modernize the Benefits
current application for better scalability and ease of operation. As part of the initiative, the
Improved customer service
customer wanted to outsource the maintenance and support of their current application.
Fast and flexible operations
Technology Environment Access to best technological resources
Domain - Transportation systems, Electronic Toll collection, Electronic parking systems Value addition thru process
Technologies - Forte, RDB, VMS, C, Embedded SQL, Oracle, Actuate, Unix improvements
Application Areas - Customer service centers, Reports, Reciprocity, Reconciliation, Violations Reduced operational cost
Project Highlights
400 O&M tickets per month supported by the team
24X7 applications support
Approximately 1000 hours of enhancement work done monthly
Handle millions of transactions every day
Offered value additions and process improvements
Multiple implementation of transportation products for various states/territories
High performance standards
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