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Politieke monitoring sociale media
Luisteren naar de conversatie op de bank thuis




Martijn Kriens | @martijnkriens
Martijn Kriens




                                       Business|Science|Government|Innova2on|
                                       ICT|eHealth	
  Cloud|Pancakes|Upstream|
                                       RTLNieuws|iCrowds|AIM|IIPSaaS	
  
                                       WirelessArnhem|Vlieger|Recalcitrant|	
  ....	
  




@martijnkriens | martijn@upstream.nl
UPSTREAM




                              Marketingfact, TravelNext, FoodNext,
                              SportNext, UMCN St. Radboud, Deli
                              XL, HAN, Rabobank, ING, WNF,
                              Efteling, TUI Nederland, Omroep
                              Gelderland, TMG, Arnhem Dichtbij,
                              RTL, Cito, Bank van Morgen, AIM,
                              Gemeente Nijmegen, RTLNieuws



@upstream | www.upstream.nl
Conversation and communication
Conversation and communication




Page § 7
Conversation and communication




Page § 8
From
my
fathers
century
to my
sons
century
Facebook
Daily in NL




   12.000.000	
  
Twitter
Daily tweets in NL




5.000.000	
  
Sources Dutch social web
In the Netherlands




 390.000	
  
Social media use per agegroup
                                                        social media
100

90

80

70

60

50
                                                                                            social media

40

30

20

 10

 0
             20 - 34 jaar                35 - 49 jaar         50 - 64 jaar   65 jaar e.o.




 Feb.	
  2012,	
  O&S	
  Amsterdam	
  
The	
  new	
  electronic	
  interdependence	
  
recreates	
  the	
  world	
  in	
  the	
  image	
  of	
  a	
  
global	
  village	
  
	
  
                                           Marshall	
  McLuhan	
  
# political messages
25 Maart tot en met 23 September 2012




                                                              Verkiezingen	
  

                                    5	
  Miljoen	
  berichten!	
  

               Val	
  kabinet	
  

                                    Programma’s	
  
# last month before election
2,2 Miljoen berichten (normaal is ongeveer 50.000 per maand)


                                                                        Verkiezingsdag	
  




              RTL	
  Premier-­‐debat	
  
                                            RTL	
  Carre-­‐debat	
     NOS	
  Slotdebat	
  

                                           EO	
  debat	
  
Sources political messages
Van de 2,2 Miljoen totaal in maand voorafgaand aan de verkiezingen


              Bron                                        Aantal
              Twitter                                                                  1.644.184
              Nieuws                                                                     224.855
              Facebook                                                                     96.168
              Forum                                                                        50.135
              Blog                                                                         35.105
              Hyves                                                                        21.967
              Overigen                                                         Minder dan 1%


     Twi,er	
  is	
  the	
  most	
  important	
  social	
  pla5orm	
  for	
  poli7cal	
  discussion	
  
Authors in last month before election
Verdeling over Twitteraars


    •  Roelfina090444 stuurde
       5767 berichten!



    •  Bovenste 500 samen 300.000 berichten
         –  Ongeveer 15%, 500ste heeft bijna 300 berichten gestuurd in
            30 dagen tijd


    •  Totaal 300.000 auteurs
How to determine sentiment
Volgen van specifiek sentiment in relatie tot lijsttrekkers




        Y-­‐as	
  is	
  percentage,	
  totaal	
  vier	
  lijs<rekkers	
  is	
  100%	
  
Role sentiment in debates
“Mijnheer Rutte, nu doet u het weer.
Opmerking bij de start stuurt sentiment
hele debat
Role sentiment in debates
Ook scherpe stijging aantal reacties na “U doet het weer




                              “Nu	
  doet	
  u	
  het	
  weer”	
  
Role sentiment in debates
Wilders maakte vooral theater en krijgt daar veel “positieve”
aandacht mee
Carré debat
1 op 1 sessies scoren
Winnaar Carré debat?
Partij of partijleider
Samsom trekt PVDA omhoog
Voorspellende waarde
Op basis van aantallen berichten, berekend op basis van trendlijnen


                                 Premier-­‐debat	
  



                                                                      VVD	
  	
  	
  	
  	
  	
  	
     	
  41	
  
                                                                      PVDA	
  	
  	
  	
                	
  40	
  
                                                                      	
  
                                                                      	
  
                                                                      	
  
                                                                      	
  
                                                                      SP 	
                             	
  15	
  
                                                                      PVV 	
                            	
  15	
  
                                                                      CDA	
                             	
  12	
  
Conclusions

  •  Sentiment can be measured but relation to the election
     outcome is hazy
     –  VVD had in general a negative sentiment but did win the
        election
  •  Total number of messages per party/chairman has a
     relation to election outcome (2010/2012)
     –  But tuning the statistical message is still a challenge
  •  Social monitoring delivers valuable information for a
     political party
     –  Buzz and sentiment can steer attitude and content in debates
Project X Haren
De wisselwerking tussen massa en sociale media
Project X Haren



     A	
  16	
  year	
  old	
  girl	
  invites	
  some	
  friends	
  
     to	
  het	
  sweet	
  sixteen	
  party…	
  
Project X Haren
Before Merthe’s invitation already a regular stream on ProjectX




 Ongeveer	
  150	
  berichten	
  per	
  dag	
  




                                                                  Alle	
  data:	
  bron	
  
Project X Haren
7 September plaatst Merthe haar uitnodiging

Slechts	
  401	
  berichten	
  tot	
  en	
  
met	
  17	
  September!	
  (Facebook	
  32	
  originele	
  
berichten	
  waar	
  219	
  reac2es	
  op	
  zijn	
  gegeven.	
  
Reac2es	
  komen	
  bovenop	
  de	
  401.	
  Twicer	
  
Gemiddeld	
  2	
  reac2es	
  op	
  bericht.	
  
	
  
Totaal	
  maakt	
  dat	
  ongeveer	
  1000	
  berichten	
  
In	
  10	
  dagen)	
  
	
  
Project X Haren
Until 17th of September mainly
messages from region Groningen
Project X Haren
18th September 10:39 message in national newspaper
Project X Haren
National TV broadcaster NOS places message on website
Project X Haren
Tweet from NOS on 15:29 starts the real buzz on social
media
Project X Haren
Evening on the 18th of September the buzz
grows again after the late news items NOS and
RTL4




            In	
  de	
  avond	
  van	
  de	
  18e	
  September	
  
            Komt	
  ProjectX	
  Haren	
  op	
  TV,	
  late	
  journaal	
  en	
  Nieuws	
  
Project X Haren
At that moment subjects covered are mainly about the government
actions itself
Project X Haren
Messages spread but are still
mainly from the Groningen region
Project X Haren
19th and 20th September it grows to 11.000 messages. Main
subject is youth planning to join the “party”
Project X Haren
Messages are more and more comming from all
over the country




    Nog	
  steeds	
  65%	
  van	
  
    de	
  berichten	
  uit	
  de	
  
    regio	
  Groningen	
  
Project X Haren
21th of September during the day the number of messages grows
f100 per minute, mainly people discussing a visit
Project X Haren
In the evening it further growths, especially after 20:30. Topics mainly
from younger people
Project X Haren
 Late in the evening it growts to almost 2000 messages a
 minute when the Dutch follow the riots on TV


Main	
  topic:	
  catch	
  the	
  rioteers	
  
Project X Haren
Discussion in the whole of the
Netherlands
Project X Haren
The day after most of the discussion focuses on who is
to blame




             Totaal	
  350.000	
  berichten	
  
Project X Haren
A Perfect Storm


   •  Recent film “Project X”
        –  Popular movie among young people
   •  Mass media that focus attention
        –  Government preparation makes the issue
           “serious”
   •  Ability to organise with social media
        –  Easier to assemble and coordinate groups
        –  “Cooperation without coordination”
   •  Hooligans
        –  Hooligans finding new channels because
           socker is protected
Project X Haren
Project X Haren
Verantwoording


    •  Invitational pages for party are not used
        –  Because “liking” is a low participation action


    •  Some facebook and twitter pages are closed
        –  But closed accounts are not very viral


    •  “Professional hooligans do not communicate over open channels
        –  But hooligans need a crowd and you nee open channels to create a crowd
Project X Arnhem
The start



   In	
  the	
  evening	
  a	
  Facebook	
  page	
  is	
  made	
  
   that	
  immediately	
  a,racts	
  a,en7on	
  in	
  the	
  
   night	
  
   	
  
   Messages	
  mainly	
  from	
  Arnhem	
  
Project X Arnhem
Page creation until 28th
September (date of the “party”)




      Prac7cally	
  no	
  buzz	
  from	
  the	
  crea7on	
  of	
  the	
  page	
  un7l	
  the	
  
      date	
  of	
  the	
  party	
  
Project X Arnhem
Afternoon 28th September



     15:30	
  ar7cle	
  on	
  the	
  
     government	
  ac7on	
  by	
  
     the	
  NOS	
  on	
  the	
  
     webpage	
  
Project X Arnhem
Late afternoon, early evening



   Short	
  burst	
  of	
  a,en7on	
  
   due	
  to	
  the	
  police	
  
   barricades	
  at	
  the	
  
   entrance	
  of	
  the	
  city	
  



       Hardly	
  any	
  conversa7on	
  of	
  youth	
  talking	
  about	
  going	
  to	
  the	
  party	
  
Proposal Creative Industries

 News	
  dynamics	
  in	
  networks	
  of	
  media,	
  
 stakeholders	
  and	
  audiences:	
  trajectories	
  of	
  
 aIenJon	
  and	
  senJment	
  in	
  semanJc	
  networks	
  
Marketingfacts jaarboek 2012




http://www.marketingfacts.nl/jaarboek/
UPSTREAM
It’s all about Content, Conversation and Collaboration




                                                         CONTENT	
  
    Questions?	

                                                CONVERSATION



                                              COLLABORATION	
  


@martijnkriens | martijn@upstream.nl | Martijn Kriens
BEDANKT EN SUCCES!

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ICT delta presentatie sociale monitoring

  • 1. Politieke monitoring sociale media Luisteren naar de conversatie op de bank thuis Martijn Kriens | @martijnkriens
  • 2. Martijn Kriens Business|Science|Government|Innova2on| ICT|eHealth  Cloud|Pancakes|Upstream| RTLNieuws|iCrowds|AIM|IIPSaaS   WirelessArnhem|Vlieger|Recalcitrant|  ....   @martijnkriens | martijn@upstream.nl
  • 3. UPSTREAM Marketingfact, TravelNext, FoodNext, SportNext, UMCN St. Radboud, Deli XL, HAN, Rabobank, ING, WNF, Efteling, TUI Nederland, Omroep Gelderland, TMG, Arnhem Dichtbij, RTL, Cito, Bank van Morgen, AIM, Gemeente Nijmegen, RTLNieuws @upstream | www.upstream.nl
  • 4.
  • 5.
  • 10.
  • 11.
  • 12. Facebook Daily in NL 12.000.000  
  • 13. Twitter Daily tweets in NL 5.000.000  
  • 14. Sources Dutch social web In the Netherlands 390.000  
  • 15. Social media use per agegroup social media 100 90 80 70 60 50 social media 40 30 20 10 0 20 - 34 jaar 35 - 49 jaar 50 - 64 jaar 65 jaar e.o. Feb.  2012,  O&S  Amsterdam  
  • 16.
  • 17. The  new  electronic  interdependence   recreates  the  world  in  the  image  of  a   global  village     Marshall  McLuhan  
  • 18. # political messages 25 Maart tot en met 23 September 2012 Verkiezingen   5  Miljoen  berichten!   Val  kabinet   Programma’s  
  • 19. # last month before election 2,2 Miljoen berichten (normaal is ongeveer 50.000 per maand) Verkiezingsdag   RTL  Premier-­‐debat   RTL  Carre-­‐debat   NOS  Slotdebat   EO  debat  
  • 20. Sources political messages Van de 2,2 Miljoen totaal in maand voorafgaand aan de verkiezingen Bron Aantal Twitter 1.644.184 Nieuws 224.855 Facebook 96.168 Forum 50.135 Blog 35.105 Hyves 21.967 Overigen Minder dan 1% Twi,er  is  the  most  important  social  pla5orm  for  poli7cal  discussion  
  • 21. Authors in last month before election Verdeling over Twitteraars •  Roelfina090444 stuurde 5767 berichten! •  Bovenste 500 samen 300.000 berichten –  Ongeveer 15%, 500ste heeft bijna 300 berichten gestuurd in 30 dagen tijd •  Totaal 300.000 auteurs
  • 22. How to determine sentiment Volgen van specifiek sentiment in relatie tot lijsttrekkers Y-­‐as  is  percentage,  totaal  vier  lijs<rekkers  is  100%  
  • 23. Role sentiment in debates “Mijnheer Rutte, nu doet u het weer. Opmerking bij de start stuurt sentiment hele debat
  • 24. Role sentiment in debates Ook scherpe stijging aantal reacties na “U doet het weer “Nu  doet  u  het  weer”  
  • 25. Role sentiment in debates Wilders maakte vooral theater en krijgt daar veel “positieve” aandacht mee
  • 26. Carré debat 1 op 1 sessies scoren
  • 28. Partij of partijleider Samsom trekt PVDA omhoog
  • 29. Voorspellende waarde Op basis van aantallen berichten, berekend op basis van trendlijnen Premier-­‐debat   VVD                41   PVDA          40           SP    15   PVV    15   CDA    12  
  • 30. Conclusions •  Sentiment can be measured but relation to the election outcome is hazy –  VVD had in general a negative sentiment but did win the election •  Total number of messages per party/chairman has a relation to election outcome (2010/2012) –  But tuning the statistical message is still a challenge •  Social monitoring delivers valuable information for a political party –  Buzz and sentiment can steer attitude and content in debates
  • 31. Project X Haren De wisselwerking tussen massa en sociale media
  • 32. Project X Haren A  16  year  old  girl  invites  some  friends   to  het  sweet  sixteen  party…  
  • 33. Project X Haren Before Merthe’s invitation already a regular stream on ProjectX Ongeveer  150  berichten  per  dag   Alle  data:  bron  
  • 34. Project X Haren 7 September plaatst Merthe haar uitnodiging Slechts  401  berichten  tot  en   met  17  September!  (Facebook  32  originele   berichten  waar  219  reac2es  op  zijn  gegeven.   Reac2es  komen  bovenop  de  401.  Twicer   Gemiddeld  2  reac2es  op  bericht.     Totaal  maakt  dat  ongeveer  1000  berichten   In  10  dagen)    
  • 35. Project X Haren Until 17th of September mainly messages from region Groningen
  • 36. Project X Haren 18th September 10:39 message in national newspaper
  • 37. Project X Haren National TV broadcaster NOS places message on website
  • 38. Project X Haren Tweet from NOS on 15:29 starts the real buzz on social media
  • 39. Project X Haren Evening on the 18th of September the buzz grows again after the late news items NOS and RTL4 In  de  avond  van  de  18e  September   Komt  ProjectX  Haren  op  TV,  late  journaal  en  Nieuws  
  • 40. Project X Haren At that moment subjects covered are mainly about the government actions itself
  • 41. Project X Haren Messages spread but are still mainly from the Groningen region
  • 42. Project X Haren 19th and 20th September it grows to 11.000 messages. Main subject is youth planning to join the “party”
  • 43. Project X Haren Messages are more and more comming from all over the country Nog  steeds  65%  van   de  berichten  uit  de   regio  Groningen  
  • 44. Project X Haren 21th of September during the day the number of messages grows f100 per minute, mainly people discussing a visit
  • 45. Project X Haren In the evening it further growths, especially after 20:30. Topics mainly from younger people
  • 46. Project X Haren Late in the evening it growts to almost 2000 messages a minute when the Dutch follow the riots on TV Main  topic:  catch  the  rioteers  
  • 47. Project X Haren Discussion in the whole of the Netherlands
  • 48. Project X Haren The day after most of the discussion focuses on who is to blame Totaal  350.000  berichten  
  • 49. Project X Haren A Perfect Storm •  Recent film “Project X” –  Popular movie among young people •  Mass media that focus attention –  Government preparation makes the issue “serious” •  Ability to organise with social media –  Easier to assemble and coordinate groups –  “Cooperation without coordination” •  Hooligans –  Hooligans finding new channels because socker is protected
  • 51. Project X Haren Verantwoording •  Invitational pages for party are not used –  Because “liking” is a low participation action •  Some facebook and twitter pages are closed –  But closed accounts are not very viral •  “Professional hooligans do not communicate over open channels –  But hooligans need a crowd and you nee open channels to create a crowd
  • 52. Project X Arnhem The start In  the  evening  a  Facebook  page  is  made   that  immediately  a,racts  a,en7on  in  the   night     Messages  mainly  from  Arnhem  
  • 53. Project X Arnhem Page creation until 28th September (date of the “party”) Prac7cally  no  buzz  from  the  crea7on  of  the  page  un7l  the   date  of  the  party  
  • 54. Project X Arnhem Afternoon 28th September 15:30  ar7cle  on  the   government  ac7on  by   the  NOS  on  the   webpage  
  • 55. Project X Arnhem Late afternoon, early evening Short  burst  of  a,en7on   due  to  the  police   barricades  at  the   entrance  of  the  city   Hardly  any  conversa7on  of  youth  talking  about  going  to  the  party  
  • 56. Proposal Creative Industries News  dynamics  in  networks  of  media,   stakeholders  and  audiences:  trajectories  of   aIenJon  and  senJment  in  semanJc  networks  
  • 58. UPSTREAM It’s all about Content, Conversation and Collaboration CONTENT   Questions? CONVERSATION COLLABORATION   @martijnkriens | martijn@upstream.nl | Martijn Kriens