Customer service is a key factor in success. How can you go beyond a solid website, a well-run call center and responsive online chat? Differentiate your brand with Ivytalk.
2. The World is Rapidly Going Mobile
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• Disrupting Every Industry
• Mobile First Design
More Than
5 Billion Mobiles
• Multi-Channel Required
• SMS Remains Vital
30%
Smartphones
• Multi-Device Required
• Mobile App + Mobile Web
20% Web
Access Mobile
Source: KPCB Internet Trends 2014
5. Extend Your Mobile Customer Engagement
• Inbound
Integrated - SMS, email, mobile app, push, web
Messages delivered to existing systems
Full multimedia inbound messages
Public, Exclusive or Private access
• 2-Way
Broadcast, Chat or Personal messaging
Message translation across channels
Simultaneous, multi-channel, multi-device
conversations
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6. Personal, Secure and Convenient
• The ONLY Integrated Contact Database
Email, Phone, SMS, Mobile App + Future Devices like
Connected TVs, Watches, etc.
• Private and Secure Messaging
Protects personal information and identity
• Tailored to Each Individual
Each person can choose and control their preferred
communication channels
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7. Cost Effective Tool
• Simple to Use
Single message to targeted group
Users pick their own method
• Easy to Set Up
Managed centrally or distributed
Can be integrated with existing systems
• Cost Effective
Low annual cost based on usage
No new hardware or software required
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8. Benefits of Improved Communication
• Improved Operations
• Reduced Risk
• Reduced Loss
• Increased Employee Satisfaction
• Improved Customer Satisfaction
• Increased Profitability
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