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Creating Customer Centric Cultures

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A few interesting slides from a lecture given by Professor Rohit Deshpande at Harvard Business School. His research shows that there are broadly speaking four principle corporate cultures.

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Creating Customer-Centric Cultures Lessons from High Performing Organisations Professor Rohit Deshpande
 
 
 
 
 
 
 
 
 
 

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Creating Customer Centric Cultures